Pricey, and they took a lot of vegan options off the Baja bowl. salad is ok. Soup too much money. The almond milk coffee is alright But the sandwhich is decent. Can't have 1 single vegan option on the menu? Without switch bread and 2 remove items ? Messy read more

I don't know why I bother. Last time I was here was three years ago when I wrote this review. Went today at 9:20am. Walked in and the clerk said "just a minute" and went into the back for 4 minutes. When he returned we ordered one Asiago everything bagel, one cinnamon crunch bagel. Two plain cream cheeses (watch the tape and you will see). Didn't notice he entered one Asiago, one everything Asiago and 2 plain cream cheeses. Got in the car and we had one Asiago and one Asiago everything and one cream cheese. Seriously, Lockport Panera is the worst. Panera in general, don't know why I bother. read more

Panera Bread - That is $15 worth of soup. - Salad Near Me - Lockport, Illinois

Terrible salad... missing ingredients. $10 for half a cup of lettuce and 1/4 c chicken. Tasted terrible. This is a bad Panera.

Gloria Rain is the most horrific manager, constantly rude to customers and employees. She has yelled at an employee she cried. It is clear that the workplace is awful to its workers. It's absolutely disgusting to watch how she treats them. Along with that, their food is terrible and missing ingredients often. This place is doomed to fail. read more

Quick pickup is anything but. 7-10min means 40-50m if you're ordering for pickup. Just tell me the truth

Service was very slow and the place was dirty. The tablet tops and carpets were dirty. The tile floor was actually sticky. Will not come here again. read more

Gee Panera... half a cup of soup while paying for a full? Awww ya shouldn't have. Usually lovvve Panera but dang read more

As I walked in the building I noicted everything was very clean. There was no one at the front register as I approached and it took them around four minutes to notice my presence. The young woman who took my order was pleasant and did her job well. I went to fill my drink but the lemonade was empty. An employee quickly went to the back to get more. He was speedy about it which was appreciated. I ordered the pick two combo. I chose the steak and cheese half sandwich and the French onion soup. Paired with kettle style chips and an agave lemonade. The food was really good. The soup was hot and perfect for this cold evening. The sandwich was toasty and warm and very yummy. The lemonade was also very good. I've had it before and it was as good as always. My spoon didn't look like it had been cleaned all the way so I got a plastic one instead from a nearby employee. Overall my experience was good. The food was prepared quickly and was delicious. The value for what I received I thought was very fair. I'd return to this location and recommend to others based off my first and only experience thus far. read more

Panera Bread - Steak sandwich and french onion soup - Salad Near Me - Lockport, Illinois

Why are these guys not writing the supplement names on the side of the drink when you order them?? They always put them on there when this business started in Lockport now this business is getting lazy. How am I supposed to bring drinks to people with supplements in them when the supplements are not written on the side of the glass do you think they're going to believe that they got their supplements? Imagine paying up to $10 for a drink not knowing what they put inside not taking the time to write your supplements on the side is customer neglect. Can you imagine the backlash if Starbucks didn't clearly put a receipt on the side of your cup, showing what was inside? Do better tropical café and train your morning people properly. Sincerely, the town of Lockport original customers. And no, I don't think they're putting the supplements in!! read more

This looks location is terrible on all actions. I know the staffing is a problem but the drive through is a hit or miss. You go inside the older woman taking care of the counter was rude and not helpful at all... Will not go there anymore. Will find different take out location. read more

Went in yesterday ordered a turkey sandwich they gave me blt. I asked them please make sure there isn't bacon on their. I drive to work and as I open the bag I could smell the bacon coming right out the fucking sandwich this isn't the first time this had happened. Lockport location sucks balls fuck everyone that's working their. They need to shut the fuck you penara bread. read more

My girlfriend went there in the early evening and bought me a Chicken Caesar Salad. An hour later I started to feel bloated and very full. Then it started. Explosive vomiting and diarrhea, very weak. I never vomited that hard in my life. Never forget this. This went on for 18 hours, on and off. The diarrhea lasted for 5 days and stomach was in bad shape for 8 days after. Doctor put my on liquids for the week after. I called the health department like your suppose to and my girlfriend called Panera to talk to the manager. When she told the manager that we called the health department, the female manager hung up on her. I then called corporate who seemed very concerned and apologetic. They called the local manager to go over the way she handled the situation and who knows, maybe fire her. Not even corporate offered me my money back or gave me a credit. I didn't ask, but wow, maybe this company is having serious problems. My rating would have been -5 if they had that. read more

Horrible, disgusting, not edible. Avoid and save your money The mozzarella looks like a fried egg. The tomatoes are gross and the sandwich dripped all over it could have been wrung out. And this is suppose to be a fresh caprese sandwich Pathetic. Waste of consumer money. And it just opened! read more

Panera Bread - Caprese sandwich. I was wondering after one bite was it tastes horrific. The mozzarella looks like a fried egg - Salad Near Me - Lockport, Illinois

My experience was pretty good here until now. So before our gift cards for Panera expired tomorrow, we ordered here. I had ordered the pizza flatbread with broccoli and cheddar soup. The soup comes with a baguette. All of the food was really great and cheap. But when I was about to take a bite of my bread, my dad stopped me and checked the bread and there was mold on it. Mold can get you very sick and Ill and I just got over Covid so if I get sick, I will sue you guys. I will never come back to this location again. read more

the tables were sticky, the tiles were also stinky, it was all dirty I was waiting for 25 mins for my food I don't recommend this not the best Panera read more

Went there last weekend, Sunday afternoon around 2:00 to get a bagel and cream cheese. Stood at the counter for 3 minutes. There was one customer at a table. No one ever came out of the back to wait on me. I could hear them talking, so I know there was more than one person working. I just left. Never had tHis experience at any other Panera, and I've been to several. read more

I ordered an Uber Eats pickup order. When I asked the staff members at the counter if they had it, they said no. I asked the worker if they could check again and the manager said "I am the manager and we do not have it. Call Uber Eats customer service. Sorry bud." I then realized the order was sitting on the pickup shelf. I went back to the manager and said why did you not check your system or anything to see if you had made it? It's is sitting right here. He continue to be a jerk about the situation and told me to leave. The managers name is Fred and he is a giant douche. I feel bad for the terrific young workers that have to deal with him. read more

Awful Management. The last five times we ordered food from here, the order was wrong, on top of the long wait. Does Panera corporate know what is going on at this restaurant?? read more

We travel a lot and Panera is our go to when we want something fast but somewhat healthy. We have visited a lot of locations and the Lockport branch is one of the best there is. We still have to make sure we get our sides and that there is actually chicken on the BBQ or Asian chicken salad but the food is always good. The parking lot is a death trap, but that is because the city of Lockport can be really myopic when it comes to planning. read more

Had the NICEST person help me in the drive thru today. My son woke up from his nap right while I was ordering and he started screaming, I was embarrassed and tried to hurry through my order. When I pulled around the woman was just SO nice, and offered me a kids milk to make him feel better. Kindness like that is extra appreciated, especially during times like these! read more

Broccoli mac and cheese was horrible. Broccoli cheese soup was thicker than mac and cheese. Mac and cheese was so thin and bland. What a let down. read more

The new Panera bread location is very nice with a nice comfortable feeling dining room, an out door seating area and also a drive through pick up. Tasty salads, sandwiches and soups are their main menu items and of course bread and pastries. This location has self order kisocks, ordering by smart phone app, or the old fashioned way, by ordering at the register in person. I like the nice selection of beverage choices that include a selection of coffees, hot teas, iced tea, lemonade and other non carbonated choices, side drinks and some bottles beverages too. Great for a light meal and light conversation read more

Employees need training on customer service and sales at the Lockport IL location. An elderly couple (86 and 95 years old)wanted to have delivery service because they are without a car for pickup. Called on the phone to place order for delivery because they do not own a computer or smartphone to order online. They enjoy Panera very much and try to go to the location as much as they are able. The employee took the order over the phone. After taking the full order, the employee then told the caller that they cannot provide delivery because "that has to be done online." The order was not put thru. Why was the employee able to take a full order over the phone but not mark it for delivery instead of pick up? You would rather lose a sale than just allow a phone call instead of a online order? That does not make sense. Clearly sales and good customer service is not a priority at this location. read more

They don't check the orders before they leave for delivery. I asked for specific things and they were completely ignored! I'm glad I wasted money on food that is correct! Advice: read the ticket notes before saying they are ready to go! read more

If you use the drive-thru put your car in park and check your order before pulling away. Every time I order the Green Goddess Cobb with extra dressing on the side every time three times now I drive away no dressing. To go inside to get the dresser thing they don't even offer a cop I'm so sorry that's it that's all you get I'm so sorry. So put your car in park and check your order before you pull away with chances are they're not going to get it right this is at the Panera Lockport I never had this problem in any of the other read more

I have been going to this location a couple of times a week, but I will not come back. The system they use for food delivery in store is terrible. My food always arrives cold. They need to go back to having you pick up the food at the window instead of delivering it to your table. As a matter of fact, the last two times I have been to this location, I did just that because I could see my food just sitting there getting cold. I was very excited to have this restaurant in Lockport, but I am now disappointed and won't be back read more

No one competent enough to read the order correctly. Placed an order for a bread bowl with chicken noodle soup. Got it delivered. No bread bowl in bag. Happend more than once. This is not acceptable and not rocket science. read more

After trying to call In an order 25 min prior to closing and being told that they no longer are taking orders to say the least is disappointing. But I do now understand your 2 star reviews. Management needs to really assess the children that are answering their phone to theirbusiness with complete disregard to your business and it's loyal customers. Especially in this day and age. If I could leave a zero star I would. read more

Panera Bread - Salad Near Me - Lockport, Illinois

Awful place. Clearly nobody knows what's going on. Forget about placing an order with items you want or don't want on your sandwich or bowl. I've had nothing but issues from the day they opened. I am more than happy to go to the Panera in Tinley. read more

Horrible! Apparently the people working here can't read an order. Do not order rapid pick-up or thru the drive thru because you will get screwed! If you do, check every aspect of your order. I promise they will have messed some part of it up. read more

Without fail, EVERY time I order from this store there is ALWAYS something missing or wrong!!! Management could care less!!! Never will visit this store again!! read more

A nice Panera. We order pickup from here a lot and eat in sometimes. We've had good food and service.

I've been thru the drive thru 7 times since they've opened and each time they have messed the order up, not even close to the actual order. I've called Lockport store and sent a message to corporate and they don't address the issue they offer free stuff. Im not looking for free stuff I want my order correct. Nothing worse then getting home to eat and you open your order and it's wrong. Horrible Not sure who is managing the store , but it's bad. read more

I occasionally go to Panera at other locations, but since this one is new and local, I decided to give it a try. Went to the drive thru and waited approximately 20 minutes for my order before driving off and I was third in line. Can't imagine how long the people behind me had to wait. Attendant was rude and had a bad attitude. For a location being new, you'd think they would do everything to attract customers, but that's not the case with this location. read more

I hate to say it but I have to agree with all of the 1 stars. They can't make a sandwich without screwing it up. BLT with turkey bacon and avocado, no avocado on the sandwich. Then they argue with you when you call back! Knuckleheads. read more

If there was a way to rate this store 0 stars I would. Went to this location around 4:15pm and ordered chicken and wild rice among with other food. And found these pieces of "chicken" when in reality it wasn't chicken at all they were pieces of WOOD!!!!! HOW EXTREMLY DANGEROUS!! NEVER AGAIN AM I GOING TO THIS LOCATION!! & yet, to make my experience way WORSE, the lady tells me that they were just pieces of hard chicken! I took a piece home with me to dry off and see if I was right and once it did you can totally see it was WOOD!! Imagine a little kid eating that soup as well with wood in it!! read more

Panera Bread - When it dried - Salad Near Me - Lockport, Illinois

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I'll never return. I ordered a bread bowl with a baguette, paid and waited for the order. I was then told that they had run out of bread bowls and I would be given an additional baguette and slices of sour dough bread to make up for the bread bowl. I was given two small slices of sour dough bread, not at all making up for the quantity found in a bread bowl. I then asked for a third baguette and the server ripped one in half and said they were critically short on bread. Hello! You are a bread store and you don't close for two more hours! Poor management, rude server (he acted like he was doing me a favor with an additional half baguette) and I didn't get what I ordered. Not returning. read more

A close second to Taco Bell in getting your order right. Rarely get it right and never tell you when the bread you want is unavailable

I frequently order from the Lockport Panera for clients. I've never an issue with anything. I went through the drive-through last weekend and the manager gave me a free drink due to the wait. read more

Food was good. But its a panera, so if you've had it once you've had it a million times. I came in on a weekday at 6:30am, 30 minutes after they open. The floors were full of crumbs and garbage - It is clear they did not vacuum or sweep from the day prior. I sat down in a booth to eat breakfast before work and their were crumbs all over the seat, and a fly swarming me the entire time I was eating. Considering it is new and the interior is so nice, I'm surprised they are not taking good care of the place. I would recommend because the food is good, but i wouldn't sit inside here again. read more