I had to wait WAY longer than normal for my rapid pick up and the order was a full new dipping sandwich and TWO cranberry walnut sandwiches. I get home and I have one chicken salad sandwich and one NOTHING BUT THE LETTUCE AND TOMATO no chicken salad at all on the entire 2nd sandwich. You can't get anyone to answer the phone to even complain to make it right AND to make it worse NONE of the sides were included which was to be apples. read more

Panera Bread - Order details on my Panera acct. - Sandwiches Near Me - Macon, Georgia

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Just ordered from Panera for the first time in a long time and remember why. The Smokehouse BarBQ Chicken was all bread, very little chicken and very little ingredients if any and minute BarBQ sauce. I order extra dressing with my salad and did not receive it, making for a dry salad, not to mention the piece of bread they give you with the salad, I could have hurt someone with that piece of brick. Thank you but no thank you Panera, Never Again !!!!!! read more

More diversity in Panera than Starbucks in lunch & afternoon. Panera as such offers more sandwich type ( meats & different cheses). read more

Because of the nearby Tesla Supercharger, I've been coming to this Panera Bread Restaurant for several years, but it is beginning to show wear and tear and is on need of remodeling, especially the bathrooms (my wife tells me the ladies bathroom is also less than ideal.) The manager is top notch, the staff is friendly, the service is fast and the food is good, but the building is getting run down. I hope the owner invests some money in refreshing the building and facilities. This is too good and too convenient a restaurant to neglect the upkeep. read more

So this was my first time trying Panera bread. I didn't expect much, it was a last resort. However, it has turned into a top pick after my experience today. Zavier/Zay at the register made my experience 10/10 with great pointers and tasty recommendations. I had the Bacon Mac (9.5) and creamy chicken/wild rice soup (100/10). I'll totally recommend and definitely will be back. Thanks Zay for the excellent service and thank you Panera for the delicious food. read more

Panera Bread - The front of Panera bread. - Sandwiches Near Me - Macon, Georgia

Roaches crawling on the floor across from food pick up station. I discreetly let an employee know. She put her foot over it and then asked people behind the counter preparing food for a paper towel. She cleaned it up. I haven't been back since. Gross. I love Panera's food but this is unacceptable. I won't be back to this location. read more

The manager is one of the nicest people I've ever met in my entire and Mary was the greatest front counter person in history of the world. The food was a 10 out of 10 I go here almost every day because it's just so peak read more

Bathrooms are worse than a cheap gas station Place looks like it going out of business. Floors and trim a mess. No one cleans the place after lunch hour? Front register person not interested in the customers. Need a lot of work here or just close. read more

This has the best cookies the m&m cookies are so GOOD I had nothing else and the apple chips are good (MID)

The restaurant quality is a direct result of the management. The local manager has the ability to make or break a restaurant's success, quality of service and of food. If the manager has an awful attitude, the staff and the results of everything in the establishment is a reflection of that! And that is true in every business every where! read more

Can't really say something about the customer service since I ordered online, because of the cover-19. But they did make the food in 10 minutes which was awesome. In Addition the food was freaking good honestly I loved it so tasty and delicious. I got the Chipotle Chicken Avocado Melt and a mango smoothie on the side. Also the sandwich was a pretty good size the mango smoothie not so much wish they had a bigger size. Furthermore I recommend this Panera Bread location. read more

Panera Bread - Mango Smoothie and chicken chipotle sandwich. - Sandwiches Near Me - Macon, Georgia

Never had any issues with a Panera bread until I came to this location the bread was old and hard as a rock got another one that was wasn't to much better inside of it was even hard read more

The food in this establishment is excellent. I had a half salad and soup and it was absolutely delicious. The cashier was friendly and outgoing. The cooks in the kitchen are always friendly and courteous. The restaurant is always neat and clean. I have never had a bad experience since dining here. read more

Food is always good at Panera, it's the cashier. I don't think she liked her job, she was arguing with customers!

A great place for breakfast This restaurant is located on the northeast side of the Tom Hill Sr Blvd and Northside Drive. It shares the building with one other business and is surrounded by parking lots so there is plenty of parking. As an added bonus there are electric vehicle charging stations across from this location. The store has parking inside and outside. The inside seating has the usual setup with a mix of booths tables and side seating. It has the muted colors that the Panera Decor is known for. The outside seating portion is very tastefully done with a separation wall and several tables to the right of the entrance. As with all other Panera restaurants, you can order online and inside. The counter is to the left as you enter and the menu is mounted behind it. The staff was very friendly and courteous in taking our order. We got their quiches. As usual, they were delicious and served on real plates with real silverware. The inside area was not busy and was very clean. The only downside is the prices are high and getting higher for their food. Overall, it was a very pleasant experience and I would recommend it to fellow travelers to the area. read more

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Located in a plaza close the the Tesla super chargers. It smell so good when you walk in. The smell of freshly baked bread. Mmm The place was busy with the lunch crowd. There are plenty of options for lunch. Soups, salads sandwiches and pastries. Hot and cold drinks. There were lots of people dining in not social distancing in my opinion. Sitting at tables a little too close together. Once you place your order and pay you get a device that will buzz when your order is ready for pick up at the food counter. All the ingredients are fresh and very tasty. Drinks are self serve. read more

A big plus of this spot is that it has Tesla Supercharging. Wham! One of the servers messed up our takeaway order and we realized after we opened it up elsewhere. Called them - they were very polite and gracious over the phone and invited us to come back and pick it up. Server kindly apologized for his mistake and gave us a redo of the order plus an extra bowl + snacks - wow! Can't complain about that. Lost a star because of Panera's small portions in general but otherwise ain't no complaints! read more

Came to this location after stopping by another location the day before. This location was terrible. the smallest whole salad I ever got. smaller than my friends pick 2 half salad. I asked for manager and he said everywhere else must be making them too big. He was very rude and condescending. Please see other bad reviews for this location. read more

We stopped at Panera bread because we are on our way to Indiana for a visit with my son. The service was very polite and the staff were amazingly helpful. The food was very well prepared all of the staff wearing masks and gloves which was amazing and super. they had tables socially distance so you could you couldn't sit closer than seven or eight feet closer to the next patron which is really nice. The only critique I had was at the men's bathroom smelled of urine which means it hasn't been cleaned in a while and the patio was sort of dirty and needed to be cleaned. however I also know because of covid 19 they may be short staffed and this is one of the things that results when your short staffed read more

I'm not certain if they still serve summer corn chowder but it was my absolute favorite soup and I love the Greek salad and cinnamon raisin bagels. Those are my go to items. read more

This Panera branch never seems to hit the mark. I've stood in line unable to get service at the counter because it's "Bagel Tuesday" (or Wednesday, or whatever) and they're too busy (and understaffed) preparing preorders. My husband has returned home with everything from undercooked to burned bagels. Recently their "everything" bagel appeared to be more of a poppy and sesame bagel. So disappointing. Anyone know of a good bagel shop in Macon?? read more

Panera Bread - "Everything" bagel. Seriously?? Where's the Quality control?? Using extra cream cheese on this one. - Sandwiches Near Me - Macon, Georgia

Good and hearty/tasty food as expected. Had to stop at the place to find something good to eat after a long drive from Indiana. They were open till 10pm. Good customer service. Recommended. read more

Panera Bread - Sandwiches Near Me - Macon, Georgia

The food was fine but the restaurant and bathrooms were filthy when we stopped on our road trip around 7pm. We charged the Tesla in the parking lot next door, got our food today and are in the car instead of inside because it was so dirty. read more

Now Panera, My colleagues and I eat lunch here often and this is one of our favorite menu items, the Margherita pizza. I am super irritated that whoever made this today just decided to throw this together this way. The sauce is all over the place. This is just sloppy and defeated the purpose of the meal. I need a darn fork and knife. There's sauce everywhere and it was not tasty at all. The sauce was overwhelming and just horrible. I don't even want to eat at the location anymore. I'm disappointed. Then I ordered at 12:00 and picked up at 12:10. My order was delayed the app said so how is it that my pizza is cold?! I think I should return and get a refund. I will not eat here again read more

Panera Bread - Margherita Pizza - Sandwiches Near Me - Macon, Georgia

I had a big meeting with a group and needed 2 of the bagel packs toasted & a large container of coffee & the crew there was super helpful. I know that toasting that many bagels can be a huge pain, but they were great to take care of me & the people in my meeting were very thankful! Of course their favorite is always the cinnamon crunch with the honey walnut spread (mine too)!! I always love the service when I go here & I love that when I ordered the coffee, they made sure to have cups, sleeves, stirrers, & all the condiments to go along with the coffee! They are awesome! read more

Panera Bread - Sandwiches Near Me - Macon, Georgia

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Ordered grilled cheese and tomato soup. Both bland, and the grilled cheese wasn't grilled at all! It was nothing but a cheese sandwich, with cheap American cheese on warm bread. Awful, and so expensive! I used to love Panera Bread, but it's gone downhill. None of my favorite soups and salads are even available any more. Think my last visit. read more

Again another place I am sorta shocked no one has reviewed. Since it seems like everyone here in Macon thinks place is like uber cool and all. Well I have been here a few times and not really impressed. At the counter they have a nice looking spread of breads, bagels, and dessert. I have had some of the desserts and they were all pretty good. The bagels I have not had but I need to come try, most bagels are usually decent. The sandwiches are not that great. They already come with weird condiments. Besides the weird mustard the sandwiches are not really that special. More or less overpriced for just a sliced meat sandwich. The staff does not seem to happy to do special orders. When you ask them to just leave off or change the condiments on a sandwich. They told me its already pre made and it would take like 30 minutes to special order one. Ewww gross, who wants pre-made so called deli-type sandwiches. I don't but my friends seem to like the place so I will just continue to be disappointed. Maybe next time I will order a salad or just dessert. Or maybe even blow their mind and order a bagel sandwich at night. So I am disappointed with these place but I hope that maybe they can redeem themselves in the future. read more

I'm normally a fan of Panera but this location falls short of the chain's reputation. My first visit was about a year ago, and it had a generally unclean feel to it. The service left much to be desired, and the food was undercooked (not a good thing when chicken is involved). Tonight we decided to give them another shot. We drove 16 miles off our route to get here, only to find a sign on the door that they were closing an hour early. Who does that? It's not a holiday, so I'm puzzled. read more

I recently visited your restaurant and ordered my usual tomato bisque and chicken salad sandwich to go. When I arrived home o realized that I didn't have half my order, which made me very upset since I live 30 minutes away from your establishment. When I called to complain I was informed that Panera would mail me a gift card because of their error in my order. My problem now is that I never received that card and when I called a week later I was told again that they were going to mail a gift card. Now it's been 2 weeks from that initial visit and I don't have a gift card and have essentially paid Panera for food I never received. Nothing like paying over $20 for your food and not receiving all of it. Not happy at all!!! read more

This Panera needs to be updated... And staff need to be better trained. I won't be spending another dime at this location. This location says certain drinks only come in one size yet.. I've gotten that same drink in a different size at other locations outside of Macon. read more

Solid fare. Bread bowls seem smaller. And I could have sworn I had more than three tablespoons of stew in the thing last time. Still, I'm a fan, and I can count on these folks to make a tasty sandwich and soup. Good when you're on-the-go. read more

I come here all the time with friends and with my daughter and we have never had a problem. I have used their order ahead service as well as walked in and the employees are all super nice! This one guy even provides tableservice basically, bringing our food to us and getting high chairs, etc. which is super convenient when you have a two-year-old to keep an eye on! I wish their portions were a bit bigger and the prices a bit cheaper but that isn't a problem with this location in particular :) my daughter is obsessed with their macaroni and cheese. read more

Service is very good. They bring the food to your table and pick it up when done. I found the Asiago roast beef to be my favorite sandwich. I really enjoy that they are open until 10pm. I would recommend this place. read more

Panera Bread - Clean location. - Sandwiches Near Me - Macon, Georgia

The service was lacking but there was one lady that was really nice and made sure we had no problems. We got a slice if the cinnamon swirl cake which is very good and moist and a ice tea to wash it down. read more

Panera Bread - cinnamon swirl cake - Sandwiches Near Me - Macon, Georgia

Although we went right at 6 on a Sunday, we were the only people in the store for about 30 minutes! Like most Panera's, the food took a while to be ready (but when they make it all fresh to order, you should expect that) but the orders were all accurate and were enjoyed by my group. My only tip if you go here is to bring a jacket- it's FREEZING inside! read more

So great! One of my friends told me about this place (he's from up north and travels) and got me hooked on the tomato basil panini. I was sad to find out it had been taken off the menu but was pleased to know that our cashier was eager to help me figure out what else I would like to eat. Bagels. OMG THE BAGELS! OH HOW I LOVE THE BAGELS! and the soup. UGH THE SOUP! can I just have another order of the grilled cheese with the broccoli cheese soup and a raisin bagel with cream cheese please?! PLEASE?! I have a craving now. Ill see you within the week. read more

I'm kind of shocked at some of the reviews here. I've always enjoyed Panera and especially this location. The staff is really helpful and friendly. I did a lot of my coursework there and would spend a majority of my weekends tucked in a booth with an outlet. One day all the outlets were full and the bus boy kept an eye out for me until one was open. The manager has always been really helpful and kind. They even have a nutrition binder behind the county you can ask for that gives more details about their menu options. read more

$19 for a barely half full "bowl" of soup and a burned and extremely dry almost inedible Frontega Chicken Panini. Service was fine, but worst food experience I've ever had at a Panera. Disappointed. read more

It takes way to long for the food to come out and every time I ordered to pick up it wasn't ready. The sandwiches are sloppy and thrown together. read more

There is nothing really special about Panera. The food has now wow factors. The service is about average. Every time I eat here I think to myself "I so could have gone someplace else". It is not worth the price but sometimes your just in the mood for a hot sandwich. read more