As much as I want to hate Panera, I just can't. I tend to hate chain restaurants, but Panera is my weakness. Damn you Panera. Another day of good soup and a tasty sandwich, served quickly and efficiently. One day I wish you would just screw the pooch and deliver something awful so I can live out my dream of openly hating you. But not today. You delivered another tasty lunch. read more

Yummy breads, sweet rolls, soups, sandwiches, coffee/latte, bagels. Can't complain! Even prettty tasty almond quinoa oatmeal! On one visit, I stopped for breakfast because I had an early morning appointment and needed breakfast. Was hoping to get something a little healthier than just starchy bread, and saw the quinoa oatmeal. I was actually pretty excited, and happen to hear behind me two girls talking. One of them says to the other "almond quinoa oatmeal... who comes to Panera and orders that??" they giggle, and what do I do? I order that oatmeal. Ha, kind of funny to hear their reaction. Thank you Panera for offering that option! Woot, woot! read more

WORST PANERA EVER! Had to wait half an hour for a Mac and cheese. NEVER come here it is terrible. The service is bad, the manager was rude, and the bathroom looks like it has not been cleaned in years. I regret coming here! read more

Good food but odd that they lost my lunch order. Thanks to those manning the counter who realized I was waiting and filled the order on the spot. read more

Never had issues with Panera restaurants until I visited the one located by the mall. My order was about 15 mins apart. The kitchen seemed like they didn't care to speed up the line knowing it was getting busy. But there was a nice girl that was at the register who apologized and tried getting the rest of my order, which I did like. read more

Food is good, but the service is really slow and they aren't super friendly. I called in to place an order but the phone rang and rang snd rang. I tried a few minutes later and the same thing happened. And again. And again. When I got there, I placed my order and asked one of the employees if the number online was correct. He asked why and I told him. His response was, "when we get busy like this, we can't answer the phone. There's only two of us taking orders. I don't know why the managers didn't answer in back." This was not even a busy time of day, not to mention, there were at least 10 people working. Then, to top it off, all I ordered was a bowl of soup and it took them more than ten minutes to put it in my bowl and have me on my way. Not the best service :/ read more

I used to love Panera Bread but this store is awful!! For the past year, I bet 80-90% of the time we go, they are out of breadbowls! How can a bakery be out of breadbowls? I have complained to the manager many times who just says he is sorry but then does nothing to rectify the situation. I highly recommend going somewhere else to eat. read more

Why does it never smell like fresh bread in this place? Is it not named "Panera Bread"?

I go to Panera from time to time when I visit a city for work. Until this trip, Panera has always been good to me at a fair price and a step above the fast food places. This time, Panera let me down. I got the chicken salad sandwich, and there may have been 1.5 ounces. of chicken salad on the bread. There was so little, I put it all on one half and it still failed to cover that half. Next time I am in Madison, I will be sure to pass this place by. read more

I called to order my lunch, the lady put me on 'hold' or mute for 5 minutes... she was kinda sassy but besides that the people there are really nice and the food is excellent. Not too loud or busy after 1 ish read more

Ordered the pick 2 and tried the new turkey cranberry flatbread and the tortellini Alfredo. The pasta is delicious.. Not a huge fan of the flatbread, however. Great tea selection! read more

I was here for hours. Each time I filled my coffee cup, there was no dark roast. :-( But good food. Quick friendly service.

Always slow service. Staff never in a hurry. I like Panera in general, wish this wasn't the one close to me. read more

I've always liked Panera. I have always enjoyed that Asiago Roast Beef. Very good. I was used to eating at the one on Junction Rd. This one is just like it. Kind of noisy and a lot of hard surfaces that rebound noise. When I went to this particular one, they were out of what I ordered. Not good. read more

Line was ridiculously long so I decided to use the "avoid the line" kiosk. After ordering & ready to submit the final order, I was prompted with an error message that just said "ingredients in your order are unavailable. Please edit your order." It didn't indicate which items were unavailable. So I got back in. Waited for maybe 15 minutes because they had only one register open during a busy time. When I finally got up to the register and ordered, the cashier said they were out of avocados. It's a little ridiculous that at 4pm, they're out of avocados already. First time going to that Panera, & will definitely be the last! read more

I came to this Panera tonight to finish up a paper for my Master's program. I needed a place where I could spread out all my papers and books, use free wi-fi, and grab occasional sustenance. I worked for 5 hours! And in that time, I ordered 2 different times, received exactly what I ordered in a very timely fashion, and the manager even came by to check on me - but not in a "You can't sit here all day!" way. He was just asking if I was a teacher (I am) or a student (I am). He was very friendly and told me stay as long as I wanted - until they close at 10, that is :) About an hour later, he came back over with 2 free cookies! I was so happy and appreciative! After hours of typing, reading and typing, his kindness meant so much! At about 9, staff started cleaning, and I'd had enough so I packed up. The young lady who'd been vacuuming smiled as I left and told me to have a good night. Not once did I feel like anything but a valued customer. I love Panera for the food but will return because of the customer service! read more

This location leaves me in utter shock that corporate or someone has not stepped in to reevaluate management. I have had several issues in the last 9 months with this location. From forgetting items, not reading specific order notes or just plain delivering our food to another customer and receiving our order 2 hours later!! When you call the location directly you are met with very rude noncustomer service attitudes. As a business owner I would NEVER run a business like this nor expect customers to accept such poor service. As a lover of Panera Bread and their usually high-quality food, it is hard to fathom that such a location exists! Get your stuff together. I see by reading other's reviews on this location that I am not the only one with such strongly negative experiences. When you pay a delivery fee on top of tipping the driver and things go this terribly wrong, you better step back & sift through this BS with a fine tooth comb, Panera! read more

I give this Panera a complete zero rating. Stay away from this store. I think the cashier was high, couldn't get our order straight and then put it under the wrong name. Oh and by the way they ran out of coffee but didn't bother telling us until they all ready charged us. Unbelievably bad service. Stay away from this place. Go to the Starbucks down the street. read more

I love Panera but this location was pretty sad. The cashier was short with us, not friendly, and OBVIOUSLY didn't want to be there. Not only that but she forgot our drinks, desert tickets and buzzer to know when our food is ready. Then all of the tables are dirty, figures. I had to grab paper towel and clean it myself. The food was good but when I went to get a to go box the people making the food were being obnoxious and careless. Maybe good for pick up but not to dine in. read more

Accidentally ordered a rapid pickup to the wrong store and they accommodated with no questions asked. Great customer service.

Great staff friendly too bad they did not get our order correct then we drove to lake mills to enjoy it only to find out they didn't give us what we ordered and it was a couple of items they missed. read more

I used to work at a Panera Bread, so I understand it gets busy. Mistakes happen. But the service I've gotten the past two times I've visited has been less than satisfactory. The first time I ordered to go, they forgot to give me an entire sandwich. Didn't realize it until I got home, and had to drive the whole 15 minutes back to get the food I paid for. Then tonight, I ordered a salad. They forgot the dressing and put the wrong ingredients in. I'm not sure if they've hired someone new, but when I worked at Panera, there was someone who checked for those sorts of mistakes at the counter. I'm not very pleased. read more

I had the ham, egg and cheese sandwich many times at the Mineral point location, the University location and Fitchburg. It always tastes great and always the same. Yesterday, I stopped in at the East Spring location, and it was one of the more disgusting sandwiches I ever tasted. I don't think there was any cheese on it, the egg was not thoroughly cooked, and the ham and the bread tasted stale, and kind of like they had been sitting out for a long time and taken on the taste of other foods in the vicinity. I could not even eat it and will certainly not go back to that location. read more

I used to love the Greek salad here, but then one time ... something in the dressing recipe must've changed or I got food poisoning. No known food allergies here, but midway through my lunch and my tongue started tingling, I had a hard time swallowing and then I bolted to the bathroom where I proceeded to empty the contents of my stomach (I'll leave it at that). The rest of the afternoon was spent in bed, with frequent trips to the bathroom. Unspecified food allergy? Food poisoning? I have no idea. I just know that I used to be able to eat at Panera and then *BAM* now I can't. Or rather, I won't. Consider yourself warned. read more

Waited 42 mins for the smallest bowl of soup and a sandwich that looked like it had been thrown together. 3 times a server came over with the wrong food. Do not recommend eating here, bagels are fine. Restaurant also looks like it hadn't been cleaned. read more

The food is good. Service is decent. The staff is super nice. Their wifi is slow. You can only be on their slow wifi for 30 minutes.

This is visit was terrible! My family waited 30 minutes and were given food that felt like it had just been taken out of the fridge. We all ordered mac n cheese. Probably won't come back with the price we paid. read more

Do NOT order from this Panera. We are a large company and order food for about 35 employees to the tune of $200-$300 every couple weeks during our busy season Jan to April. We need names on the food so people don't have to paw through the food to find their orders. There is a place on the online ordering to put people's names but they just don't seem to do it. They also don't include butter for the baguettes. I have called numerous times about these issues to which they said names "should" be on the orders and butter "should" be included but it doesn't happen. Last night we were missing a bag of the mini cookies and was told that we would have to come in with the credit card to have it credited back. I don't have the credit card, it's my boss's card and we're definitely not running into the store to get a $4.99 refund because they forgot the cookies so we are now paying for food we're not getting. The manager basically said "I don't know what you want me to do about it" and was pretty rude really. She said I hope you will keep ordering from us to which I said "we probably won't order again" and she didn't say anything back, she simply hung up. So the managers don't seem to care at all what issues you might be having. I also see now that they have A LOT of bad reviews, not surprised with the kind of service we're getting. I would refrain from ordering from this Panera, it will just cause you grief. read more

Slow slow slow. I felt sorry for the lady running the food as there were so many errors from the kitchen. And since when does Panera deliver the food to the table? This isn't the only Panera that I've witnessed the standards of servicing slipping at read more

saw a fly dancing on my sandwich when waiting for my order, they don't bother to pay attention anyway since there are quite a lot customers , awful awful place even though i have very good experience with other panera bread read more

Terrible terrible management. They're really disrespectful and honestly they need to learn manners. The higher management you talk to the worse they get....this place sucks read more

nothing special to write about. service just so so, food just OK and WiFi horrible. but maybe that's the way they want it. would NOT return to this one. too bad no corner bakery nearby read more

Website says your open til ten pm. I showed up at 9:04pm central time n doors were locked, I had a pick up order. Also sierra turkey sandwich is gone from the menu:( read more

I'm sorry I have to write this, because I love Panera's food and I've eaten at their restaurants all across this great country, but I have been to this Panera 5 times, and all 5 times they have screwed up my order, even after I ask them to repeat it back to me. I don't think that this is fluke; for some reason, they just can't get their act together. This location needs new management and new employees. Steer clear. read more