This is the second time I have been to this location and it's the same thing . "Place your order and input phone number we will text you when order is ready" within 5 minutes I get a text saying my food is ready I look up in the window.... nothing! 15 minutes later after two customers that ordered after me get there egg sandwiches. I get a day old over toasted bagel . This Panera is a joke! They are manipulating the times to make it look like they are producing food a lot faster then they actually are. There is hardly anyone here and it's a toasted bagel how hard is that? read more

Pushy, rude older cashier just made my day start badly with her attitude. Came in to relax with a hot coffee and breakfast before hitting the grocery store. Left wondering why I even bothered. It's amazing how one bad person can ruin an entire establishment of nice friendly folks. Coffee was good, breakfast sandwich was to crispy to enjoy. read more

Panera Bread - Quaint seating area. - Sandwiches Near Me - Mt Juliet, Tennessee

Lovely staff. Never met with less than a smile. This restaurant is full of eager to please overachievers and the flat bread pizzas are wonderful. read more

I don't want to start another day at THIS Panera.. Don't expect a welcoming smile or even a 'thanks' from them. When I thanked the lady on the counter.. Her reply was just 'okay', that too in a very rude tone :( read more

I ordered from this Panera over seamless. After they sent a text with the estimated arrival they then sent another saying it will be delayed by 30 minutes. After the ordered failed to show by the new time I called and was told the driver just picked it up. After I hung up I received a new text with the new time. The order finally arrived and the food was cold. It took them 1 hour and 40 minutes to deliver food 1 mile/4 minutes away according to google maps. This place is not worth the aggravation. read more

This location is mismanaged. Took 15 minutes for a bagel. Manager was doing what he could with others standing around.

Tablet ordering wasn't working this afternoon. Stuck on maintenance mode. I waited to place an order with Jackson. I placed the order and waited and waited to have part of the order missing. No croutons for the onion soup. The guy taking orders was more interested in flirting with a trainee and the area where they were making the food looked nasty. Next time I'll get sandwiches from Publix deli. read more

Visited this location for breakfast and oddly stood around with 3 other people waiting for a cashier to service us for 3 or 4 minutes while they stand behind the line in conversation. Very unusual Ordered the turkey egg whites and spinach sandwich . Its was really bad. The concept of the sandwich is great for the preparation was horrible, the turkey was undercooked the egg whites were half off the bagel, the spinach was cold while the bagel was burnt. Not great experience read more

This specific location is super friendly although sometimes getting someone to the register area takes a minute or two. Their iced green tea is awesome! It's not the matcha-style green tea, but it is tasty and sweet. As for the food, the most awesome thing I've tasted on their menu would have to be the french onion soup in a bread bowl. The only thing that would have made that experience better is having a toasted bread bowl, but it's good in any case. They also have a mozzie-tomato panini that is pretty yummy! Their desserts are hit or miss, most of my experiences have been misses, sad to say. I am determined to try more of their bakery items and find one that is spectacular. :) They also have a Panera card which is a loyalty program and when you register online, you automatically get a free drink. I have yet to get more rewards, but I hope it's going to be a good program. read more

Panera Bread - Sandwiches Near Me - Mt Juliet, Tennessee

See all

Food quality at this location is the worst of any that I've ever visited. Unfortunately this is the one nearest to my home. On multiple occasions I've received an inaccurate order and unfortunately even IF they get it right the food quality or preparation is sub-par. Very disappointing! read more

Very clean and Covid safe. I just can never get a spinach artichoke soufflé! They always run out and everyone has to get cheese only. People in front of me wanted the same and still had to change their orders. read more

I ordered 3 salads the other day with extra dresses. None of them had the extra dressing. Two of the three salads were decent size but the third one was pretty weak. It's always hit and miss with what your going to get. Not very consistent. read more

The Staff was Friendly and helpful for our large group! We were a group of 25, who was visiting to play a match against Cumberland. The manager reserved seats and her staff was welcoming. We placed our order and we were served promptly. The food was tasty and the restaurant was clean. The following morning a few of our staff returned to eat breakfast and the manager and her staff remembered our names and ask How we did! read more

Bad juju...only two slices of cuke in my half salad... Expected more veges when I asked them to leave the chicken out. My vegetarian tummy was unhappy that almost every salad featured chicken, but one of the managers, nice tall young man, brought me several more slices of cuke! NICE, read more

You can never go wrong with Panera Bread from breakfast to lunch or dinner. They have great salads, sandwiches and soups. I love their coffee (even though I favor Starbucks). This location is always clean and has fast service. Now, if they would start putting in drive-thru's or deliver. read more

So very disappointed with this location. They usually do such a good job every where else. Every time I've come here they've messed up my order and have seemed very unapologetic for it. Even messed up the messed up order twice. I'll go here cuz it's close. But believe me they have a lot of work to do. read more

This Panera has been having many issues lately. Specifically with delivery and pick up. Food orders are wrong, missing utensils, out of stock on things more often than usual. Kind of disappointing and hoping they change things around soon. read more

I ordered delivery for my son and myself. I got my sandwich quicker than the time said. However, it was burnt, and was missing the cheese, spinach, and sauce...pretty much just some chicken and a few onions on bread. read more

I love Panera Bread and normally have a good experience. It's a Monday morning and none of the tables are cleaned, the fountain drinks had no syrup in them, they didn't have any lids for the large cups. It's crazy. Step up the service guys read more

I walked in expecting something a little higher and then what was received. I ordered a large cuppa coffee and a hot pecan roll and was handed an empty cup to fill myself and was told there was a microwave at the coffee station where I could heat up my own roll. Anyway the coffee was fine but the roll was horribly dry so I sent it back. The manager was super nice. read more

Not sure if I'd eat here. Overheard the food preparers saying "Lets hope they don't check their food".... I looked at them both & asked "Now what should I NOT be checking?".... They both just looked stunned that I had heard them. read more

Worst experience ever! People in line to the door and no one working the four cash registers. We left! All we wanted was coffee.

I got what I usually get at Panera (not this one) to go. First, they gave me half of the normal portion (literally 60% of the container is empty) of salad. Second, they did not give me my whole order. Disappointing. read more

Great steak & cheddar panini w/ salad! Fast, friendly service too :) Was here on a sunny, warm, beautiful spring day and really enjoyed the outdoor seating area.with ample room and tables. read more

I have frequented this Panera since it opened because I work in Providence but today was my visit. I stood in line and was blatently overlooked while the customer behind me had his order taken. Go here if you want to feel insulted and enraged at a general disregard for customer service. Jalepeno Chedder begals I will miss you. read more

For some strange reason this location could never get my order right. The young man that took my order I think was hard of hearing as I kept repeating my order several times and yet they still manage to screw it up. read more

Horrible Customer Service once again!!!! Holly 'hollaback girl' was RUDE just now!!!! My wife was double-charged today for a gift purchased a couple of hours, they ran the charge thru 2x for same transaction. When we saw the error on our bank statement today, we immediately drove all the way back. We explained the situation to the clerk who immediately said we needed to speak to Ms Hollaback and she rolled her eyes as she was walking towards us as the clerk was telling her of our issue. We were refunded our monies, however, NEVER did we receive an apology or anything close instead we felt as we committed the error. She would be fired if she worked for me and I have been in CS for 20 years. No excuses for this poor attitude. I thought I was the customer!!!! Stay away from this ridiculous place - MJ has too many options these days!!! read more

It's just flat out terrible. My best friend got sour yogurt and the begets are insanely hard. But overall, decent.

The line was out the door with only two cashiers, one of whom left the register for a bit. We were told they were out of baguettes. Seems odd given the name of the restaurant. Unfortunately, we've been told of unavailable menu items on other visits in the past. The sweet tea was not sweetened. My family likes Panera quite a lot, but this location really seems to be struggling with quality, customer service, and inventory. read more

The restaurant was out of cups and lids in the station for the drinks and they had no urgency to fix the issue. Also all the tables were dirty and I had to clean my own table off. The sodas were out of syrup and the service is very slow. I don't recommend this particular Panera to anyone due to the poor service and cleanliness of the restaurant! read more

Panera Bread in the ProvidenceMarketplace is a pleasant atmosphere and always provides friendly service; however, how do you run out of bread (a meal staple) everyday before 5:00 p.m. and close at 10:00 p.m.? This is MGT 101 - increase production! We have made alternative eating choices because of the likelihood of them running out of bread....C'Mon Store Manager! read more

Panera is one of my go-to restaurants whenever I travel. This location was not the most exceptional Panera that I've been to; however, overall I had a decent experience here. I do wish some more of the cash registers would open during rush-hours to avoid long waiting times; however, I understand that we don't always know what is going on behind-the-scenes. I will continue to visit Panera for a healthy bite to eat. read more

Went in this morning, between appointments. Ordered an over easy croissant. I am over 65, use a cane currently, and for good measure, I am a female African American. The cashier had trouble getting my gift card (not a Panera gift card) r to go through, twice, so I handed her my debit card. By this time I'd sat down, remember the cane. She told me I'd have to return to the register to put in my pin, so I just gave her the cash. It took several minute to get the meal, as someone behind the counter said they wouldn't cook it til it was paid for?!? Anyway it came out on napkins on a plate. It was mediocre with no extras I paid for. After eating, I lifted the napkins to clean my hands. I discovered the plate was DIRTY. I showed it to the young lady at the window, who all but laughed and gave me a weak "I'm sorry". She seemed to be mocking me. I stated I'd never be back. This review and statement are to say if you don't want me there, don't take my money, give me awful service and lackluster food. Tell me up front. I'll go elsewhere. read more

Nice atmosphere and decently friendly employees. I like stopping here before I run my errands.

It was difficult to find Panera in the congestion of the shopping center. But once we got in, it was the normal Panera experience. Nice. Nice. Nice. I wish you weren't an hour and a half from home. :( read more

This place has it all. They have a great variety of breakfast bagels. The cinnamon crunch bagel is the best in my option. There are also plenty of other pastries as well. They also have a good selection of soups and sandwiches that are great. The broccoli cheddar is my favorite soup. The restaurant is always nice and relaxing. read more

Two factors make this chain location different, the slow service and lack of some major food items. Panera is always a safe bet for any meal regardless of location, but as mentioned in other posts the service kills the experience. I recommend using the fast lanes to order your own food and also check your order afterwards (they forgot certain items). We had dinner here around 7:30 and they were out of baguettes, rolls, and some soups - as a "bakery" this was worrisome. There appears to be some serious management issues here so just go in eyes wide open. Overall kids chicken noodle soup and mac n cheese were decent. read more

I think I ate breakfast there everyday I was in town. I had the breakfast power sandwich and a coffee. The coffee was awesome. Also went for lunch and enjoyed the panini. read more

Great food, fresh, and delicious. How ever the other day I stopped in and I'm pretty sure a maneger ( I think he was) was rude. Other than that I love this place. read more

I have been trying to contact Panera Bread through their contact email on their website for almost 2 weeks now and have received NO response. I had a horrible experience at the Mt Juliet Panera Bread. My husband and I both ordered the pick 2 specials to go and got a half salad and half sandwich. When we received our order the salads were ridiculously small! It literally was no more than a tiny handful. You could actually see the bottom of the to go box through the few little leaves of lettuce and croutons. I went back into the store and told them that their portions were tiny and I could get a bigger side salad at McDonalds for $1. They said that they just underwent training and they would get yelled at if they gave customers any more than what we were given!! First off, it's bad enough that we were given these tiny salads but then to go back into the store and not have your order corrected because the cooks were too afraid of being yelled at by their boss, then to write Panera corporate and be COMPLETELY IGNORED despite 3 attempts to correct the situation?? This is NOT what I call quality service AT ALL and I am horrified that a company would treat their customers this way! How much does it cost to buy a head of lettuce and a tomato? How cheap do you have to be to give out such measly portions of a dish that costs you cents to prepare! Don't waste your money here! read more

Panera Bread - Ridiculously tiny portions - Sandwiches Near Me - Mt Juliet, Tennessee

See all