Great vegetarian and customization options. My favorite is the Mediterranean veggie. Great service. Love the drink club, which is an advantage over Wildflower nearby. You get your own drink, which saves time for everyone. But soup bowl portions seem smaller if you have them to go compared to eating in. And I wish you could tip on the app after receiving your food, rather than before. (Or just pay your employees fairly similar to some McDonald's and Taco Bell.) read more

This location has been going downhill the past few years. Unfortunately we are a captive audience in this overrun small town. Ordered a southwest salad at the drive thru today. Took about twice as long as usual. Got home and found out they decided all I wanted was lettuce and chicken, they forgot the rest. Called and spoke with Bree who told me she could not refund or credit over the phone and if I wanted a refund or replacement to come back to the store. Really? I have to drive a half hour and waste my time to fix YOUR mistake for $12, don't think so. See if the managers answer changes, if I get a call back. read more

I don't usually spend time much at franchise restaurants, but a friend wanted to meet at Panera Bread for lunch yesterday. I was good with her choice because Panera Bread serves good, freshly made food, a relaxing atmosphere, great & friendly service. Funny, but this is the 2nd time in two weeks that I've met someone there for lunch. The first time I had the Bacon Turkey Bravo sandwich, the 2nd time I had the Smokehouse BBQ chicken sandwich. Both of them were wonderfully delicious! Since I'm a bit of a finicky eater, I love the fact that I can customize my meal. Amazing, kind & friendly people care for their customers at the Prescott Gateway Mall Panera Bread. Thank you Panera Bread for being a franchise business that doesn't present themselves as a franchise business. You're Awesome! read more

Wonderful experience every time I've had lunch there . They are friendly , food is great , place clean and fast service . Looking forward to my next time . read more

Im going to break down this review to why I rated it 4 Stars. It is my first time EVER trying Panera Bread. I live in Hawaii and I'm here visiting my brother. I've always traveled to California and I'm always passing Panera Bread because of how BUSY it gets. This time I was able to go. YAY. 1 star: parking is amazing. I'm used to waiting at least 15 min for parking because Hawaii is SUPER busy. But this place is amazingly open! 2 star: having the option to go up to a mini kiosk to order your food is awesome. It lessens the time to wait in line. AND we can customize the options on the screen with no trouble at all. 3 star: customer service is amazing. I was greeted upon entering and when our food was delivered. 4 star: THE VIEW is amazing. It is breathtaking. read more

Your drive through sucks!!! First of all, replace your $15 speaker... IT IS BROKEN!!! Next, why do you make EVERYONE wait EVERY TIME? You get on the speaker and tell us you will be right back EVERY TIME. Then we get you your window and the restaurant is empty. Why do we have to wait? I literally used to drive an extra mile to get your tea, but I do not any longer. Also, you need a car the size of a golf cart to get through the tiny track to your window. Can you also have an idea of what cookies you have available? Again, you put me make me wait a second time while you canvass the store to check... make your molasses cookies softer as they should be. Other than that your food is good and the view is amazing. Your staff is well trained and friendly. read more

The food is good but the drive through is a complete crap shoot. We use the drive thru about 2-3 times a month and they rarely get it completely correct. Tonight was the worst. Long wait at the cashier window (cars waiting behind us) only to be told to pull around front and wait til they bring it out. Waited there another 8 minutes and finally went in. Order was wrong. Stuff we didn't order, missing sandwich I ordered and no dressing for salads. If they can't get the orders correct it makes you wonder how the food is being prepared. read more

Great service! Beautiful view as well! They always are in a great mood. Always a great place for any meal. Food is fresh and served quickly!

I just don't understand why they can't ever get the order right. We ordered a lot from GrubHub while we had Covid. Every single time we ordered without fail there was at least one item missing. Things like soup with a bread bowl and you got the bread bowl but you didn't get the soup. Ridiculous! Every time we have eaten here the food has been cold bread has been soggy nothing seems to be coming out fresh. Did not matter if I set an ate in the rest got delivery or ordered to go. read more

I eat at Panera several times a month with some old bikers. I want to commend one of the employees. Megan is her name and she is always hustling and keeps the dining area spotless. Today she was on her knees wiping up the fountain area. I complimented her for her dedication. I love the food and it is always 5 stars. Thank you Megan. read more

I absolutely love Panera. It's always clean, the servers are always friendly and helpful and it's always delicious. Their baked goods are amazing. Fresh and flavorful and the employees are very happy to help you make a choice. Muffins, bagels, pastries, breads, brownies cookies and more.. My only problem is that I like them all. You can sit inside or sit outside on the dog friendly patio and enjoy the fresh air. Soups, salads, pastas, sandwiches and every combination you can think of to make your meal exactly what you want. Their seasonal offerings are always something to look forward to and if you are unsure of a certain ingredient, they can help you make a healthy choice. One of my favorite "go to" places. read more

too bad to say I had a sandwich (bacon avocado) there and won't go back for lunch anyway

Sorry but due to covid they are short staffed so they closed the drive through before 7pm that sounds ridiculous this isn't the first time I've dealt with them closing the drive through I've showed up pre Covid and they closed their drive through at 8pm and when I told them they don't close till 9pm so they should still have the drive through open the person over the speaker was rude so idk if I'll ever go there again. read more

As I walked into Panera Bread, I noticed an array of different things: the music, the atmosphere, the smell, and their menu. It was also made aware to me, the type of people that are in the restaurant and why they like to eat there so often. Panera Bread is a delightful place for business workers, students, and families to sit down and grab a bite to eat because of the relaxing atmosphere and being able to get work done. The restaurant plays a variety of different types of music to attract and accommodate all different types of customers. They play classical music, rock music, and even some R&B music. As customers walk in, they seem very intrigued with the songs being played. The perfect volume level makes the music even better. It is loud enough to hear the songs, as well as quiet enough to have a normal conversation with each other. The customers can work on their homework if they are busy with school or even have a business meeting while enjoying their lunch because of the great volume and accommodating music. Panera Bread's choice of music is perfect for all customers to enjoy and relax. Panera Bread's atmosphere is very calming. The staff is always making sure their customers are comfortable and have everything they may want or need. With that being said, the staff is not in the customers face or business, bothering them while they enjoy their meal or coffee. The employees at the restaurant handle any type of issue very well and professionally. The customers are very polite to each other and keep to themselves. It is a quiet place to enjoy a meal with your family or work on homework. As I walked into the restaurant, the smell took me away. It smelled like someone just brewed a fresh pot of coffee. Coffee to me is very calming because it is a type of drink that makes me feel happy and awake. I could smell the freshly baked bread and the cleanliness of the space. Walking into a restaurant and smelling fresh food is always a good sign that it is a great place to eat. The food was wonderful. Panera Bread's coffee was made perfectly, and I had the option to add different types of creamer, milk, and sugar. Panera Bread also has an amazing menu. They have different types of pasta, sandwiches, and salads. There is something for everyone in the family to eat. The customers are always offered a side of bread or chips with every meal that is ordered. Since their bread is made fresh every morning, that is what I like to get as my side. It also makes the sandwiches taste even better. Their pasta and sauce have the perfect texture. If the pasta or sandwich ordered is supposed to be hot, it is hot. If they are supposed to be cold, they are cold. They serve their food at the perfect temperature. The type of people that choose to eat at Panera Bread is always very polite. Most of the customers are people who want to get away from their home in order to get some school work done. They will have their computers and school books with them while they grab a quick meal or coffee. There are also people who meet up with their business associates at Panera Bread. It is a good place to have business related conversations, without feeling uneasy or uncomfortable. I have seen sports groups go into Panera Bread to have a meal after a big game as well. The restaurant is a great place for anyone. The restaurant, Panera Bread, is a place that I would recommend everyone try. The type and volume of the music are made to fit everyone, which makes the atmosphere great. The smell of fresh bread and coffee shows just how good the food will taste. The menu has such a large variety to accommodate everyone. Everything I tried tasted delicious. It is a very relaxing place for any type of person to enjoy. Panera Bread is a restaurant I recommend. read more

This is the Starbucks of Subway sandwiches. Truly. Pricey sandwiches for no real good reason. I actually thought of a bunch of good analogies for why you should choose another lunch place for sandwiches, but you probably got it after one. Clean restaurant though. So there's that. read more

5 stars for the staff and the coffee and tea is good. The food... not so much. The commercial makes it look great but it's really just ok.

Glad they have outdoor seating, since we are traveling with our pups. The staff was exceptional! They brought the dogs a treat and were very friendly and helpful. read more

Panera Bread - Great view. - Sandwiches Near Me - Prescott, Arizona

Wow! I love this place. The food is always consistent and delicious. The kitchen staff always accommodate my special dietary restrictions! Great atmosphere, inside and out. read more

ok, recently moved back to Prescott from Flagstaff. My friend took me to lunch at Panera and I didn't know what to expect. I absolutely loved it. The service was amazing and trust me, I had a lot of questions and a very hard time making up my mind on what to order. They were happy to help me and offer suggestions and even a free taste test of the tea I was wondering about. It was clean and bright inside and its not loud inside or on the patio! I have been to so many local places recently where the acoustics are so bad that you cant hear the people at your own table. Here we had a leisurely lunch and we could talk softly and it was a nice change from the places that you have to yell. We had soups and salads and pastries and we loved everything. I have a feeling we are going to be back there quite a lot. read more

Stopped in on our way in town to catch a bite to eat and unfortunately the restroom was filthy and hardly anyone social distance and not one person had a mask on. I don't recommend this place if you trying to avoid Covid read more

Panera has amazing baked goods. Get a rewards card because you get free stuff on your birthday. I really like the salads but if you like gooey, cheesy sandwiches they are good. read more

The food was fantastic, but the woman who took our order, Jenny, messed up big time. The first time she didn't even take my order, she just took my friends and ignored me. Then, when we realized she hadn't charged us, we went back to correct her and she told us we "hadn't even ordered it" but we would get it for free. After 10 minutes, Jenny came back and told us we had to pay for the meal we had already been told was free. Peeved and hangry, we simply paid and waited. After 10 more minutes, my friend went to check on my order (I'm disabled so it's difficult for me to get around) and she had no idea where the food even was, but a server helped us out. read more

Horrible service!!! The food was awful and we didn't get our whole order! Panera used to be a weekly go to NOT anymore..

Was waiting to give this place a try. I have read other reviews and was quite surprised that my meal and service was quite enjoyable. I was a party of one and seating was great. There was seating at the window with a long bar height table top. Also included were outlets Incase you needed to plug in. Great view. Food was good a little pricy, workers were friendly, tables were kept cleared and clean. There was also outside seating which I will try next time. The inside was a little noisy for me. read more

First I think it is important to note that this is a chain, and that is what you should expect. They are quick, and rapid pick up is my favorite thing because I work close by. I also enjoy the random rewards. Not many places send you "free" items just for being on the mailing list. It is pricey for a salad, but it is good, quick, and a great place to meet for lunch. read more

The new breakfast wraps are delicious(ask for a little extra sauce for dipping. Always great pastries and friendly service. Very clean read more

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Amazing! As always, quality food, great service. Tiffany was super bubbly and excited! She went way above and beyond expectations! Fresh! Delicious! And grabbed breakfast! read more

When I first moved here I went to Panera bread for the first time and absolutely loved it. My experiences after that first visit have been downhill since. Today marked the worst visit I have ever had. Not only did the team member on the drive thru treat me rudely he was very short and I wish I had gotten his name. He kept cutting me off while ordering and asking question then immediately saying "hello? Are you there" not even giving me a chance to respond! I ordered my favorite chipotle chicken sandwich and an extra side of chicken. I paid $1.38 for the Extra side of chicken and what they gave me was barely anything? Very disappointing, will not be returning based on service, food quality, and prices. read more

Panera Bread - This side cost me $1.38. The chicken doesn't even cover the bottom. Literally one bite of chicken. - Sandwiches Near Me - Prescott, Arizona

I visit Panera every few months. Seem the prices are getting higher and quality goes down. Three of us went there today and we all had pick 2's with drinks. The bill was $45. For lunch that is ridiculous. Plus I had the Cuban sandwich which smelled bad and had to send it back. They did fix the problem with a grilled cheese. With this cost I will definitely consider going somewhere else for lunch in the future. read more

Just want to give a shoutout to Panera Bread at the Gateway Mall. I was there today and Susan, the General Manager, gave the best customer service ever! I had their pastry ring, it's my fave! It's so big, I was able to share it with the office staff as well. A big thank you to Susan! Go pay them a visit! read more

We don't go often because we're on a budget but when we do the food and staff is always outstanding. The view is also amazing. Chicken Cesar salad is great and we also order Chicken Avocado sandwich often. During fall our favorite is butternut squash soup. Yum read more

This is the first time we use a kiosk at a restaurant. We did the order on there aijxe there was quite a line. We were glad since the children got to have a better look at some good choices. Husband's Chicken Salad Sandwhich was tasty and a great combination with the tomatoes- he usually does not eat tomatoes in his food so says something. The Chicken Salad itself was just creamy enough. The weird part qas our order was messed up even though we saw exactly what we ordered. It did not seem the staff knew how to view that information as they had to ask us what was missing and got it wrong again. The food definitely makes up for it. It is also fair to say it seemed that many employees were training. ALL the bread for our 4 choices were tasty- in had a French roll, hubby's bread was a marble rye, other was a very delicious French Bagel And the brioche breakfast sandwich...All Great! read more

Panera Bread - The Godess Cobb is so tasty as are all the choices my family made. Husband's Chicken Salad Sandwhcih was just creamy enough. - Sandwiches Near Me - Prescott, Arizona

We are visiting Prescott Arizona and my grandsons love the chicken noodle soup. Only problem is they never have enough noodles. Kudos to the young lady who listened to our request and gave us more noodles. Thanks so so much!!! read more

If I could give 0 stars I would, 15 min in drive thru, ordered 1/2 sandwich and soup and a regular size salad. Not that hard, got home no sandwich and I live 20 min away so no going back to claim my sandwich, no receipt in bag. So $22 for a cup of soup and a regular Greek salad. Save yourself the frustration and go to Wildflower. Never going back! read more

Ordering over the phone, I found the service professional, knowledgeable and friendly. Besides, their breads and bagels are the very best in the Prescott area, bar none. A winning combo. read more

Five prior visits were good. This visit Panera provided a Turkey Cranberry Flatbread with 2 tiny pieces of turkey. The flatbread was all you could see from the open sides, No turkey or spinach or cranberries could be seen until the flatbread was opened. Came with a baguette that was very cold and wet. I was on my lunch hour 9/28/1712:01pm and the supervisor appeared to be too busy giving an orientation to what appeared to be a couple of new employees. I decided to eat what little was provided and return to my job. Lesson learned and now I will only be going to the consistent product at Wildflower Bread Company where they always provide an appealing plate, and have managers roaming the room to insure customers are content. read more

I asked for my bread to be toasted for the 3rd time and they can not get it right , when I ask to talked to someone I was told the bread was toasted , I told them it was not toasted, the bread was cold , toasted bread is normally hot to warm . And they think they can be rude to customers and fix everything by give you a cookie. Grow up and listen to your customers read more

Fast and friendly service. You pick 2 menu was excellent for people who want a half sandwich and a salad. Excellent meal and excellent customer service. It gets crowded at lunch time. Well worth it. read more

The good: -kiosks give you the ability to order without standing in line -free wifi -efficient drive-thru -organic menu options The bad: -always seem to be long lines to order if you don't use the kiosks -crammed/awkward dining area -soba noodle broth bowl is not good at all and very small for the price read more

While running errands on the far side of our valley, we found ourselves in Prescott and really hungry. Since we had been shopping right around the corner, we decided to give Panera Bread a try. It's a newer building, nicely maintained. The interior decor was nice and featured some upscale electronics in the form of a "kiosk" so you could remotely place your order from several stations - not unlike making jukebox selections of your favorite records back in the day. The menu was a bit upscale as well. All manner of the newest sandwiches on myriad flatbread, panini, sourdough or traditional bread types. Upscale prices too. But no matter.... Their motto is "food as it should be". I don't mind paying for quality. I ordered up their half of a steak and white cheddar panini with a classic salad, thousand island dressing, and water. My wife ordered the half turkey and avocado sandwich with chicken noodle soup and a Pepsi. We also choose the included small bag of potato chips and we decided to split a sweet roll. After paying we were given the electronic "tracker" to place on our table, and when completed, the order would be brought out to us wherever we were seated. A few moments later a server appeared with our meals. My classic salad did not nearly resemble pictures I had seen. It was more like a cheap 99 cent dinner salad at one of those all-you-can-eat places. And it was drenched in a basalmic dressing that tasted like raspberry pancake syrup. I flagged down the server and asked him to bring me the salad I ordered - Thousand Island. He said he would bring me some thousand island in a small side dish. I had to tell him no, my salad was drenched in this other stuff. He scurried off to fix me another. He then returned without a salad and told me this type of salad doesn't taste good with thousand island, so I couldn't have that. I told him to give me a refund then. Eventually the manager appeared and provided the requested refund. My half panini was okay, but nothing special - could have gotten something similar at Arby's a heck of a lot cheaper. Taste would be about the same. My wife's turkey and avocado was also okay but the soup tasted like something out of a can. The sweet roll was good, but a bit dry on the outside. Like I said, I don't mind paying for quality food as long as I get it. This was not. Food as it should be? No way. Not even close. It's a nice enough place, with nice enough people, but $22 for two HALF sandwiches with small sides is way to much for the quality they serve. I've had much better fare at Subway for half the price and received twice as much. read more