This location has been revamped and I must say the customer service here is nice. The whole vibe and space is clean and perfect to me. So far so good. I would come again read more

Panera Bread - French toast bagel, iced coffee - Sandwiches Near Me - San Bernardino, California

I love Panera at the Hospitality Lañe location. They are very friendly and efficient. I love how friendly they are and I am greeted every time I come in. Shout to Ryan, Maria and Veronique. Awesome team!!!! read more

We have been in the drive thru 25 minutes and aren't at the speaker! I walked to get our food so it isn't cooling down. This is ridiculous. We stopped here because the Redlands location had no romaine for a Ceasars salad. Additional comment: we entered the drive-thru at 6:14 and left without ordering at 6:51. read more

Omg I just picked up my order for a you pick two meal. I go to open my sandwich (half steak & arugula sandwich) and it was smaller than my palm. Ridiculous! read more

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Sick night I wanted soup and honey wanted food. And it was nice service and food came with a smile. read more

Panera Bread - Sandwiches Near Me - San Bernardino, California

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A $10.00 bowl of soup was half empty on August 4, 2023. 1056 E Hospitality, San Bernardino

Drive thru experience was awesome! Great customer service while ordering, line went by pretty quick, got greeted by Oliver and she was just amazing! Will definitely come back to this location read more

This Panera is very dirty, the floor is disgusting the tables are all dirty. I asked a employee to clean the table and she didn't look like she wanted to then used a tiny wipe to clean it. The seats are very dirty. The outside tables look like there never cleaned. The area where you get your drinks is sticky and drink spilled all over. Unfortunately I would never come back to this location. read more

I just left the drive thru and the young man working the window was AWESOME!!! I do not have a receipt so I don't have his name but he made my day, he was beyond pleasant and helpful. Of course I can't see his smile but I can hear it in his voice. I have worked in customer service over 30 years and I know it can be a thank less job and that was before COVID . Keep up the great job! read more

Decided to visit this location for the first time since it was on my way to run some errands, got my kids the kids Mac n cheese and my daughter as she is eating her Mac and cheese finds a dead fly In her Mac n cheese. So gross. read more

Panera Bread - Fly in kids Mac n cheese - Sandwiches Near Me - San Bernardino, California

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Staff is nice I placed in order. I got my food fast . The food was really good great taste I will go back soon .

Food is amazing had the 2 for one strawberry salad so delicious so fresh pineapple blueberries mandarin oranges strawberries romaine lettuce pecans. Doesn't Evan need dressing. Pepperoni flatbread very good. Great service very clean facility. Big portions. Will be back read more

April was rude! No croutons on tomato soup. Had to ask for a spoon. Horrible service. I'll avoid this location.

Would give this place 0 stars if I could. I've been here a handful of times and the only pleasant experience I've had is when my order has been delivered. Every time I've gone to this location they have been out of at least one thing I wanted. Today was no different, asked for the green goddess, arguably the most popular salad they offer, and they're just out of the dressing and everything according to the woman on the speaker. Never coming again! read more

I love love love Panera They have the nicest employee there Delilah is very sweet and patient every time i come she's the nicest Never had a complain here I understand there is ALWAYS a wait But keep in mind Panera isn't a "fast food" restaurant Fresh food and quality takes time Every thing about Panera i love This location is by far the best All employees are nice They are understaffed but be kind They always try to get my order out in a timely matter but i understand it's not a fast food restaurant read more

I came here for lunch today and I love coming to panera bread and it was no different today. I love that you can download the app and place your order in and pick a time for it to be ready for you. Although I forgot to do that today I came in at about 130 and there wasn't a very long line. I didn't even wait longer than 5 minutes which was nice because I had to get back to class. The cashier was very friendly and I ordered the you pick two I got the Greek salad and the steak and arugula sandwich. Our order came out in less than 10 minutes. My salad was perfect it's my favourite thing on the menu. I love the olives and the pickled onions I just wish they would put more olives in it. There was literally 2-3 that I had to look around for. The sandwich was good I got it because it was one of the healthier sandwiches but I wish it had more flavour. It tasted really fresh but you could just tell that something was missing it was a little bland. I love their macaroni and cheese and their green iced tea is so good. I mix it with a little lemonade because it tends to be on the sweeter side. Overall a good experience. read more

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This place is awful. The wait was entirely too long, food was cold, and frappes had the consistency of water. A waste of $30. I will never spend money here again. Do better smh. read more

5 star customer service here! I love how friendly and patient the staff is here, they are not afraid to give great food suggestions and thoroughly explain items on the menu. Shoutout to Von for always being so sweet! I came in on my birthday and he gave me a free pastry. Will definitely be here more often ! read more

This was my first visit ever to any Panera. After hearing people tell me their food was great. I was looking forward to this feast. Upon my visit in the drive thru I order a teriyaki chicken bowl, a chicken BLT, and a bowl of Mac and cheese. For a total of 33$. I was thinking wow this food is going be delicious for what they are charging. When I get home I am sadly disappointed by what the workers at this establishment pass off as edible food. The bowl was not even full. It looked like it had been sitting all day, and looked nothing, and I mean nothing like the photo on the menu in the drive thru. I threw this bowl away. The sandwich was surprisingly good, but for 11$ there could of been more. Give me what I pay for. If I pay for an 11$ sandwich make me a proper sandwich. The 2 slices of bread that they give you on the side were so hard it was like eating plastic. You know like that plastic fake food people put on a table for show. Imagine that, but actual food. This was such a huge disappointment. Panera should be ashamed, and I am super disappointed that the workers of this establishment passed this food off as edible when I in fact would not even feed it to my dog! read more

Panera Bread - This is what I received when I ordered a teriyaki chicken bowl. - Sandwiches Near Me - San Bernardino, California

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This location in particular is terrible. The service is always bad- I have ALWAYS had an unpleasant employee "helping" me and it takes far too long to get your order. The food is always put together sloppily but it doesn't taste bad so I guess there's a positive. I waited today for a simple breakfast sandwhich for over 20 mins while they served orders that came in after mine. I will not be returning to this location and I wouldn't suggest anyone else to do so either. read more

Long wait time at the drive through window, just sitting there waiting for them to even open the window and charge my card. Wasn't given a receipt, the correct order, or utensils and napkins. won't be going back. read more

Manager was not personable at all... I went to get my order from the counter and she was blocking it. I asked if I could I grab it and she rudely asked if it was my order.... also a friend ordered Mac and cheese and she got a dirty spoon !!! read more

Panera Bread - I'm supposed to eat my Mac and cheese with this ?? - Sandwiches Near Me - San Bernardino, California

Visited this location on 12/7/19, I knew I wanted soup but wasn't sure which kind (I'm an indecisive person) Luckily Addiyon (maybe Addiyson??) was VERY patient with me. She even gave me samples of two soups. I didn't feel rushed at all and THAT to me is great customer service! read more

Panera Bread - Sandwiches Near Me - San Bernardino, California

Check your drive-they order very carefully! My BLT contained no bacon. Really? Isn't that the crux of the BLT? Lol also no muffin. Had to go back in after drive-thru. Was already home when I discovered the missing bacon. Guess I was a vegetarian for the day. No bacon=sadness. read more

Cold bread My order was given like this ??? Uhmm the least you can do is give me a clean receipt bro Sauce all over it :/ how presentable read more

Panera Bread - Sandwiches Near Me - San Bernardino, California

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This Panera is by far the worst one. They never follow the special instructions. I know they saw then because they are printed on the receipt attached to the bag. I just don't understand why it is so hard to read. I will usually drive all the way to riverside but since it's been awhile I would give this one another shot but its still the same. read more

I had the "fortune" of ordering from here for lunch delivery. Me being the paranoia that I am called a week in advance to place my order. 2 days before the delivery date, I got a call asking me for the date/time and delivery address... didn't I give you that last week? AND repeat it like 3 times? Dude, I'm running out of spit. Delivery time was 11:45am, order didn't arrive until 12:20pm. Should have gone to Domino's... Oh and people can't count, I would suggest using toes and fingers... I ordered 14 sandwiches not 11, AND who the hell drink hot sodas in the middle of May? and don't panic call me 3 times 30min later asking for the expiration on my credit card, b/c you forgot to write that down. LAME! read more

Went thru the drive thru today was completely empty and still couldn't get my order right... never going back here and don't recommend this location to anyone. read more

Friendly staff. One of them gave me a free coffee. They are very nice to take your order and are very patient. Food is amazing! They are very attentive with safety procedures. read more

Mediterranean grain bowl was delicious!! I had it without chicken. Comes with brown rice/ quinoa, tomato, avocado, feta, onion and dressing. Can't wait to order this again. Comes with chips, bread or fruit. I love their fresh chocolate chip cookies too. read more

Panera Bread - Mediterranean veggie salad - Sandwiches Near Me - San Bernardino, California

This location is so consistently good. I love ordering delivery from them, and my current favorites are the Margherita flatbread, broccoli Mac, and tomato soup (with baguette). But right now on 12/13/20 my top recommendation is the Autumn squash soup. It's hard to believe it's vegan (but I'm super happy that it is. I realize it's probably prefab cooking, but this location always tastes fresh. And the bagels are awesome. read more

Look I ordered a fucken Cesar salad and green tea and a bowl of chicken noodle soup ! And this is from door dash and this is the first time they fuck up my order or it was Panera ! Anyways I got a fucken whole different soup and a big bowl of Mac and cheese and I have the receipt it says what I ordered and pay for & that is not what I payed for !!!!! I'm pregnant and pissed off read more

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My boyfriend comes here every morning. He orders the same thing every morning. Steak and egg sandwich on brioche with an ICED COFFEE. ICED. COFFEE. Two words, let me emphasize the name one more time. ICE and COFFEE. Not cream. Not water. Not no ice. The first coffee he got was white, I like my coffee with extra cream, but it was even too much for me. It tasted like it was just half and half. Does anybody crack open the half and half at home and start chugging it? No. The second coffee they gave him had no ice in it, not a single piece and you could actually see the layer of water on top. It tasted horribly watered down. We don't really care about the coffee, that isn't what made the experience bad. It happens, some people don't drink coffee and don't know how it's made. Even though McDonald's teaches you to make better iced coffee than that, "fill the cup with ice, all the way to the top and always put the iced coffee brew, never hot coffee." The attitude is what did it for my boyfriend. He went in and received a bunch of attitude about how he needs to take the two horrible drinks with him and the manager was saying it was ridiculous to work that hard for an iced coffee. I understand that with covid he can't leave the drinks on a counter, but someone could have offered to throw them out or directed him to a trash can. Also, I don't think it's ridiculous to not waste money on a drink that's so disgusting, you can't even take a sip of it. Nobody wants to drink straight half and half. Nobody wants to drink watered down anything. So, since I'm sure the employees remembered how they spoke to someone that goes there daily ... let me tell you how to make an iced coffee using your own phrases. FIRST OF ALL, it's called iced coffee. The first word is iced. ICEd. So what does that mean? It should have ice in it and it should therefore be cold, not room temperature or warm. Second of all, it's called coffee. Not cream. Not water. Grab a cup, fill it up with ice then fill with the iced coffee brew. Then put the standard amount of cream that I'm sure they tell you to during orientation. Hand it to the customer with a smile and ask if they need anything else. I don't like coffee, but for people like my boyfriend who work 12 hour shifts, it's kind of important. I'm pretty sure most people think their morning coffee is kind of a big deal. I've also never had a bad experience at Panera, maybe they're desperate and hiring people without giving them proper training. read more

I like coming here when I need to consume a massive amount of carbs and caffeine, but this location is horrible about keeping the self serve coffee station replenished. Not an isolated incident, happens every time I'm here, e.g. weekly. Today for example, it 's 11:30 a.m., signs on coffee decanters announce that they were last refilled at 9 a.m., really?! I wouldn't be bragging about such neglect with a sign! Or maybe they're just throwing in the towel and admitting defeat-- go ahead, go to Starbucks AND Jamba Juice, both in this strip mall, cuz we don't care! So here i sit annoyed because the hazelnut is empty, and what's left of the others taste like crap. And did I mention, the lunch rush is now here too? Let's give them crappy coffee! This place must like livin on the edge! Next time, it's Starbucks and Subway when I want to OD on carbs and caffeine! read more

Customer service was a miss. I asked the cashier what kinds of soup they had, and she pointed at the board. She charged me wrong. She didn't offer the pastry at $.99, I had to ask. The food was okay. The only reason I didn't give 1 star is because the baguette was good. The cinnamon coffee cake was super stale and hard. The broccoli cheddar soup was okay. The turkey bacon BLT sandwich was poorly made. It literally has 1 big chunk of turkey and that is it (see picture attached). Very disappointed because I love Panera. They need to get their stuff together. read more

Panera Bread - A chunk of turkey for my sandwich. - Sandwiches Near Me - San Bernardino, California

I go every week with a coworker, we order online & do the rapid pickup since we are on our lunch break it makes it so convenient. I absolutely love Panera, this particular location though has bad customer service from the management. I ordered my same salad like I do every week & customize it this week they messed up & didn't give me lettuce when my coworker & I called them to see what they could do to fix that since I think it's ridiculous that I just paid $7.00 for some toppings the Manager was so rude over the phone like it was my fault they didn't give me lettuce. They offer a delivery service but since my place of employment is out of their range (I work 0.7 miles from them) they wouldn't bring me an actual salad & I didn't have enough time to go back since I was on my lunch break. I will still continue to dine at Panera but I will not be going back to this particular location. read more

This place gets crowded during lunch, but you can do a quick order at the kiosk or on your phone. They're always pretty efficient. My biggest complaint is that people seem to camp out with laptops taking multiple tables, so it can be difficult to find a seat. Their prices are a bit much (but that's all Panera locations), but the food is decent. My favorite is their creamy tomato soup. read more

How about clean the place up? It's so dirty, the floor is gross, dirt and food on the walls, dirty windows and tables!! Gross!!

My wife loves this place. One of her favorite place while studying at LLU. Convenient location. Good and quick service. Tasty brownies. Will be coming back. read more

Service was fast, but they got my drink wrong. With everything going on, I think it should be important to make sure that customers orders are right. We didn't know it was wrong until we got home. But the layout of the new drive through is nice. Also the my had a lot of menu items crossed off in drive through. read more