Service is HORRIBLE!!! If you come in, be prepared to WAIT just for bagels!! Either get more help or train your employees how to handle just a few customers! read more

I came here with my friend today for lunch and we had a nice lunch. It was lunch time rush hour, so it was quite busy which was to be expected. We didn't wait in line for long and we ordered and paid at the counter. The staff at the counter were friendly. I ordered the "Strawberry Poppyseed and Chicken Salad" which also contained mandarin oranges, blueberries, pineapple, and toasted pecan pieces. You can get either a whole or half salad. I opted for the full salad. It also comes with your choice of side: an apple, chips, or bread. I chose the apple, but was disappointed that the staff member handling my order didn't ask me if I wanted my apple sliced (I had heard a different staff member ask my friend if she wanted hers sliced). It just would've been nice to have that option. The prices weren't bad. It was $12.86 for my salad and iced tea. If you decide to eat here, they will give you a buzzer and your buzzer will buzz when your food is ready. However, I thought this was rather confusing because when my buzzer went off, I got up to pick up my food at the food pick-up counter and was told by a staff member that they would bring me my food to my table when it was ready. Another woman next to me made the same mistake. It was crowded so we had to hover and wait until someone got up to get a table. I asked a staff member to wipe it down for us and he was nice and cleaned it pretty quickly. I thought the "Passion Fruit White Hibiscus Iced Tea" was quite good and refreshing. I thought my salad was good. The ingredients tasted very fresh and the portion was very large. The dressing that came on it was okay, but towards the end of my salad, it kind of gave off a funny taste--almost like it had some sort of artificial sweetener in it. I think their real strength lies with their hot foods. Overall: Friendly staff, fair prices, and pretty good food. read more

Panera Bread - Strawberry Poppyseed & Chicken Salad - Sandwiches Near Me - San Bernardino, California

I come here all the time and the person that was making my food was Yas. She was very disrespectful and she didn't want to remake an order when I requested for a white bread. She said "can't remake it because food is already made" luckily the manager Ryan came and was extremely professional and remade the order. I worked in the food industry for 10 years so I understand the stress that comes with it. However, treating your Customer like that is honestly unacceptable. I will honestly not be coming back because that was one of the rudest service I got in a long time. But thank you Ryan for stepping in and remaking my order! read more

Let's start with the positive! The Butternut Squash Ravioli was surprisingly EXCELLENT! All five of us ordered it; all five of us loved it! And, it is for this ravioli that this rating is as high as a 3 star. Now, for the negative. The Asian Salad was bleh and I found a hair in it, which seems to be a trend for us this week! And the service was equally bleh! When I got my salad, I was given chicken instead of avocado, and immediately expressed this to the staff who brought our food. However, she seemed annoyed, and gave an impression that she expected me (a vegetarian) to eat it as is. They also left out a main ingredient in one of the pastas, and my sister's pasta came out cold. When they politely asked to heat up the pasta and for a side of the ingredient, she, again, seemed annoyed and even laughed... Soooooooo Bleh. BUT you should still get the ravioli!!! read more

Panera Bread - Butternut Squash Ravioli & Asian Salad - Sandwiches Near Me - San Bernardino, California

Totally surprised this place didn't get better reviews. This is by far the best Panera bread I've been they have a drive-thru line which is awesome. They have never got my order wrong and I come here like twice a week. Not only that but the inside is very clean. People always work on my laptops. Nice and quiet. Friendly staff always asking for my number so I don't forget my rewards. Get the slip club definitely worth it. read more

The person at the register helped me out with my order, was patient with me as I used my gift card and app to help pay, and they offered me pastries. Once I went to go pick up my order, I noticed that they got one part of my order wrong. They were kind enough to get me the right order and delivered it to me while I was sitting. I think they have great service!! read more

This location definitely needs some retraining. I came here several times in a span of two weeks. The actual Location looks great! The employees are nice, just not present. My advice for this location is 1.) training on customer service, Mainly being attentive to customers that are inside the location. 2.) following protocol, checking each order is correct. Also initialing the receipt the same way every other Panera does it. Mainly to make sure someone is accountable for each order. If your reading this as a consumer, just make sure to check your order before you leave. read more

40 min, wait in the drive thru and then ended up getting my order wrong....after confirming it TWICE when the order was placed....a free drink is not what I want, I want the lunch I ordered and in enough time to make it back to work!! read more

I usually like Panera Bread. This location was OK, but certainly not one of their best. I ordered the "You Pick Two", which gives you the option of having any two items from the soup, sandwich or salad menu. My soup was served at room temperature and I had to send it back. The place is also somewhat small compared to other locations, so you might feel a little cramped. read more

Panera Bread - You Pick Two - Tomato Bisque Soup and a Greek Salad - Sandwiches Near Me - San Bernardino, California

Good place to study, eat, and drink. Has soy substitute. Glad they're starting to cut out artificial flavors and other terrible ingredients. Good service. read more

Panera Bread - Fast lane kiosks. Great when this place is packed and line is out the door - Sandwiches Near Me - San Bernardino, California

I love Panera but unfortunately this location never fails to miss an item from my order. Usually I double check before leaving and then end up having to walk back in. Today I had a large order and gave them the benefit of the doubt. Unfortunately, they missed an item! You know that feeling you get when you're excited to eat something and then you're denied that tasty meal....well, that was today's experience. I was not going to drive back just to get a refund. So I took it as a loss. I have been to many locations and I see they double check all the orders to see if items are there. This order even had a checklist, but none of the items were marked. Just a suggestion, go through the item list and make sure orders are correct. Especially on large orders. read more

Who sells you an apple salad with no apples ?! And a Margherita flatbread with no basil?! This place! That's who! Forget calling? They don't answer their calls Don't worry, corporate will be hearing about this! read more

Great customer service , very clean, the food was good ! I got Mediterran half salad and avocado bacon half a sandwich read more

Panera Bread - Sandwiches Near Me - San Bernardino, California

I usually love Panera bread but I've been to this one multiple times and it's just terrible. There's never a time that they don't forget something and I have to say I have been here plenty of times without ever having a perfect order. The employees always have some type of attitude. When you ask for anything custom it's always a big deal. Today, the drive thru line was kinda long so I decided to come inside, even worse. They had a super long line and the cashier decided to just walk away and check the coffees. Further, she charged me for the wrong item and instead of just charging the difference she called her manager to help and she just made things worse. Decided to refund my card and recharge me. The problem with that is the funds will be held for several days. For me that's okay but for someone else it might not be. I asked her if she can just add the difference, instead of apologizing she just said no I can't do that and walked away. Idk if it's worth the hassle, although I like the food I may not be coming here anymore. read more

The manager in this location is very unprofessional and arrogant! I placed an online order for the Bagel Tuesday at 1230midnight knowing that will sell out fast. I set the pick up time at 9:35am. I was inside the store, in line at around 9:30am. I got a call which I ignored because I was next in line at a text at 9:34am stating that my order was cancelled. The cashier let me talk to the rude manager so she can explain what happened. She just told me that she ran out of Bagels and that I was not charged anyway. This location sucks! This is the first time my online order which I already paid for was cancelled one minute before pick up time because she decided to ignore my order and sell them to someone else. No wonder their reviews suck! read more

Customer service at this Panera is terrible!! The staff is indifferent and not helpful! Lines are long and service is at a snail pace. When you finally get your turn to order they are out of many items! Do not support this location! I will drive to Riverside for Panera rather than come to this location! read more

Let just say $11 and 20 mins of my life I'll never get back. The panini is stale AND soggy.... how can it be if it's burnt? The skills of this Panera is phenomenal.... It's 104 degrees and my soup is one step above room temperature.... Panera skills like no other.... read more

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My goodness!! This used to be a great place, but it's gone to pot. Once again, we're told there's no romaine. Managers go get what you ran out of before you run out. Does not management know what's going on in their restaurants?? Unbelievable!!! read more

I must say I'm disappointed. Got my order via Rapid To Go. An hour later I get home only to find the "cup" of soup is an inch of soup in a cup and my sandwich in complete disarray. It was not only "slapped" together with the onions and tomatoes in a neat pile in the corner, a "clump" of avocado on the other side and the bacon "stacked" on the opposing side of the toppings!! No mayonnaise but mustard on it when I asked for it on the side. I tried to scrape it off only to find a fly buried under my toppings!!! (See photos) Wth!?!? I mean I noticed flies on the window sill as I was walking in but that's kind of normal in this heat but in the kitchen and food!?!? Upon leaving I used the restroom and there was no toilet paper in their ladies restroom.. I had to just sit there until someone came in. Seriously though I wasted money on a sandwich and soup I just had to throw away!! I live 40 miles from that Panera Bread there was no way I could go back. read more

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Used the drive thru at this location. The employee working the drive thru window seemed very annoyed. When I asked to have some butter for my bread, she gave a look and a sigh. I ordered the bbq mac n cheese and Greek salad among other items. When I got home, they used a smaller cup container for the mac n cheese. Normally it comes in a large cup container. They also didnt include any forks, only spoons. If I didn't take the food home I would be out of luck for the salad. I usually go to another panera bread, but I happened to be in the area. Bad customer service and bad food preparation. Won't be coming to this location again. read more

Sooooo slow and disorganized. Be ready to wait 30 minutes for coffee to be refilled and 40 minutes for your food.

I did not like grilled cheese and tomato soup from Panera. Taste like a soup from a can and bread was hard dry. Couldnt swallow it and barely put cheese. Wouldn't recommend it. read more

Very slow service at this Panera. And they never answer the phone. This has happened on more than one occasion. read more

The manager Jon is absolutely amazing! Helped us out with an incorrect order with the best attitude and professionalism. Thank you so much Jon for making our day better ! read more

Food is always good as every Panera bread idk how clean Is inside I have had only do drive-through And they are always nice No matter how Busy they are. read more

Panera Bread in Redlands California is one of the newest PB's in the area and is conveniently located across from the Costco Wholesale store and the I-10 freeway. Panera Bread never fails to impress with quality of foods, consistency,service and a pleasant team of servers and super comfortable environment inside and at this PB an outside patio area! I tried a half sourdough grilled cheese,bacon,basil and onion sandwich-and a half a Tuscan Napa chicken salad sandwich-really crispy,fresh and delicious! I then ventured to try their all veggie endamame soba noodle soup-superb! And to top it all off a cup of hot hazelnut house coffee and a cinnamon almond slices croissant! Whew ,what a feast,and was I ever pleased-again-with Panera Bread! Family friendly,single friendly,solo friendly and free WIFI-its a great place to spend and relax! . . . #panerabread,#redlandseats,#wheretoeatredlands,#costco,#panerabreadredlands,#waynesalvatti,# #grilledcheese,#chickensalad,#sourdough,#whattodoinredlands,# read more

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Ordered right now for curbside ordered Greek salad with quinoa and turkey half sandwich. Food was ready as soon as I altered them I was outside , staff came out quickly , was friendly and my order was correct would tidally recommend on a busy work day when you want to pick up something quick ! read more

Panera Bread - Greek salad with quinoa - Sandwiches Near Me - San Bernardino, California

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Food was amazing sandwich and soups on point associates were very nice it was great my son is pickey and he loved it

Holy cow...what a nightmare this location is. People waiting 30-40 minutes for their food including myself. Very frustrating when on your lunch break. Needless to say, this spot is off the rotation. read more

Are you serious? Not only do you over charge, you can't even get an order right. French Onion soup and you forget to give the extras for the soup? Thanks. Nice bread, but what the hell do you put on it. Usually a little butter would be nice. Maybe you could train your employees to make sure customers are not short changed. Only magnified when you can't get an order right. read more

French onion soup gave me food poisoning and has ruined panera and the soup for me forever.

I ordered in their app. I ordered 3 sets of you pick 2. One soup and salad and 2 half soups and 2 half sandwiches. But when I opened the bag, there is only one sandwich.. WHAT!! read more

BEWARE: DEAD FLYS IN THE FOOD! This place is unsanitary, I wouldn't recommend anyone eat there. I have attached 2 photos that show a fly was in the Salad I ordered from Panera. And their solution to this problem - give me another "free" salad OR I have to drive back to refund my card because they claim they don't keep it on file, which is bizarre to me because it's kept on file with my rewards account (needless to say I didn't believe that). Corporate wasn't much help either, they issued a refund for just the salad, when I explained to them that 2 other sandwiches in my order were made incorrectly and 1 salad didn't come with chicken as it should've and the refund won't show in my account for 30 days!! Their response "our hands are tied, we can't help only the store manager can" and the store manager again only wanted to give me another salad (which I would think it's basic knowledge that I would NOT want to eat there again nor trust the service!) All in all it was a terrible experience and I will definitely not go back to eat there neither will my coworkers. read more

Panera Bread - Fly in the Cesar Salad (closeup) - Sandwiches Near Me - San Bernardino, California

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I love Panera at the Hospitality Lañe location. They are very friendly and efficient. I love how friendly they are and I am greeted every time I come in. Shout to Ryan, Maria and Veronique. Awesome team!!!! read more

We have been in the drive thru 25 minutes and aren't at the speaker! I walked to get our food so it isn't cooling down. This is ridiculous. We stopped here because the Redlands location had no romaine for a Ceasars salad. Additional comment: we entered the drive-thru at 6:14 and left without ordering at 6:51. read more

I love Panera! It's probably where I eat out the most and get take out too. I love so many of the items on the menu so usually, it's hard to decide what I want each time I order. It's great because they have many vegetarian options or you can order stuff without meat. Some of my favorites are Mac & Cheese, Fuji Apple Salad without Chicken, Greek Salad, Mediterranean Grain Bowl, Mediterranean Veggie Sandwich, and Grilled Cheese with Cheddar. This location has been recently moved into a brand new building with a drive-thru. I absolutely love the drive-thru. However, I don't love the building and how it's laid out. The seating feels limited. It's not cozy like the old location. It's hard to have groups larger than 4 meet there because there are only two larger tables and only one is of standard height. Plus the high ones you can't sit small kids at especially if they are in high chairs. Honestly, the whole place feels smaller. The service is also different since they moved locations. Right after they opened they had this one employee there that was amazing but she sadly moved away. So I feel like these are still getting their footing in this area. It's totally different to juggle service now that they have a drive-thru. Today (2/15/20) my Mediterranean Veggie Sandwich plus avocado was wonderful, but my Mediterranean Grain Bowl was way too heavy on the arugula there was hardly any grain. read more

I just waited in line for 25 mins and spent 22 dollars on a sandwich n 2 drinks and the sandwich was horribly soggy. My frozen drink wasn't even frozen it was completely watery by the time I got it and the peach blueberry smoothie wasn't even mixed together. So disappointed especially with how expensive it was read more

Panera Bread - Soggy bread - Sandwiches Near Me - San Bernardino, California

This location has been revamped and I must say the customer service here is nice. The whole vibe and space is clean and perfect to me. So far so good. I would come again read more

Panera Bread - French toast bagel, iced coffee - Sandwiches Near Me - San Bernardino, California

A $10.00 bowl of soup was half empty on August 4, 2023. 1056 E Hospitality, San Bernardino

Drive thru experience was awesome! Great customer service while ordering, line went by pretty quick, got greeted by Oliver and she was just amazing! Will definitely come back to this location read more