Made a stop here on a Sunday while heading home from a weekend trip. We're usually fans of Panera (for well over 20 years) and thought it'd be great place for lunch but Panera doesn't delight us the way it used to so it's fallen to a 2nd or 3rd option when choosing where to dine. Once inside we got in line to order with a person. (Panera's push to kiosk ordering? Not a fan. I'll never embrace it.) I think our order taker was new because someone had to show her where the food item I ordered was located on the register. I generally order the same thing every time and it's an "off menu" item, but still available. After ordering and going to get our drinks we saw a sign that the ice machine was down. Strange, but it happens. Iced tea isn't iced tea without ice, so that wasn't appealing to me. Likewise any of the fountain drinks, since it's the ice that cools the beverage and helps maintain carbonation. That leaves whatever-temperature-the-drink-comes-out-at. Bummer, because I LOVE Panera's iced tea. I don't know if there an event or a convention or just an unreasonable gathering of kids, but there were A LOT of kids on this visit. An annoyingly large number of kids. Food delivery was kind of lengthy, made even worse by all. the. kids. My sandwich was good, but not awesome, and my room temperature tea (-ice) wasn't winning any awards. It wasn't until I went up to get a drink refill that I saw the young lady behind the counter get someone some ice from a little refrigerator behind the counter. We weren't offered the ice when we ordered so I kinda stood there in amazement, but at least we were able to get some for our refills. Kind of a lackluster visit, to be honest. The staff was fine and kept the moving. The dining room was surprisingly clean, given how busy they were. This visit was an "as we were passing by" selection. We may try again if we end up in the area in the future. read more

I loved the food the couple of times that I have had Panera Bread in the past. That is the only reason for the two stars that this restaurant is receiving. The problem is how expensive the meals are. We spent nearly $100 bucks for about 4-5 meals. There is absolutely NO REASON for a fast food chain to be charging this much. On top of that, the ingredients aren't even organic, non gmo, or anything of that nature. read more

This location has turned my favorite restaurant into my least favorite. My fiance and I order breakfast from here on Saturday mornings (delivery). I do not recommend delivery because they NEVER get it right. Props to them though, they do find new and creative ways to mess up our order each week. Missing ingredients, missing sauces, forgetting items, making the item wrong, and overall poor food quality sometimes. I kept giving them chances because I've always loved Panera but this Panera is consistently awful. I've reached on via the app and it sends you a coupon, I've called the manager and asked for retraining of the staff, and I've reached out to corporate which they sent me $15 coupon. I JUST WANT WHAT I ORDERED!!!! I don't want free stuff. Don't order from here. read more

This Panera Bread is probably the best one I've ever been to! Staff were all super friendly and helpful. The dining area is super open and they had lots of cute Christmas decorations up. My husband and I both agreed this location is a hidden gem when it comes to Panera Breads! The only reason I gave 4 stars instead of 5 regards the high prices. This has nothing against this location, specifically. However, we were shocked by how expensive entrees have gotten. A bowl of soup is now almost $9, which seemed crazy to us. I will say that if you order one of their $5.99 Duet Combo meals, you're getting a good meal for the price! This is what we typically order because of this. If you're driving through the area, I would recommend stopping at this Panera! read more

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couldn't get a single thing on order right. got a greek salad and couldnt even eat any of it. would not recommend this place at all.

I really like Panera. However, their Chicken, the last few times on the Strawberry Chicken Salad, has had a strange taste to it as though it's old or spoiled..but it didn't make me sick. I ate it because I had paid for it and I was hungry. I took the chance that it wasn't going to make me sick. Also, I am blown away that the Pick Two Menu option is SO INCREDIBLY EXPENSIVE! If you add a drink to it, it's $19.00. I don't know how much longer I'll be able to afford Panera. I know that it's EVERYWHERE with prices. Thanks to, SO MUCH going on in this world that is all by design to try to collapse the economy of America.. It's tragic. read more

We usually love Panera, so stopped on our way through town. What a mistake! They were out of so much, they started listing what they DID have! They couldn't give us BREAD for a side with our soup! Panera didn't have bread! How is that even possible? 4 out of 6 of our family members left and went elsewhere to eat. The bathroom was so gross that I didn't eat my soup that I usually love; I didn't trust anything coming out of this store and had lost my appetite. Very disappointing. Corporate needs to make a visit! Won't last long in business with no product and filth. read more

Great food and service Clean eating. We picked up a lunch to enjoy at the park. Everything was tasty. read more

As most know, Panera food is generally expected to be good. And it was. I wanted to try the new croissant cheese bread sandwich. The bread was exceptional. It was not toasted too much just enough. The sandwich proved to be very good. It was served with commercial kettle chips, which was fine because I didn't order anything else. I wanted an Arnold Palmer, but the lemonade dispenser was not working so I had to ask the Cashier to give me some lemonade in the bottom part of the glass. I had to wait for a period of time for her to get someone to take the cup to get lemonade in the bottom. Then I had to wait a little bit longer than expected to finally get that. Overall, it was very good. I did notice a few crumbs on the table where we were sitting, but it was easy just to wipe away with a napkin. I will go back again. read more

I used to love coming here. I would come and study for classes or meet my friends. But it seems like every time I go now there it a guy who is back in the kitchen loudly telling REALLY inappropriate stories from the kitchen. I've heard him cuss out other customers, and I really don't trust my food when he is there. I just don't know how they can keep a worker like that around? if you are looking for a quiet, peaceful place to hang out, this isn't it. read more

Fast, friendly service with a large selection of healthy, tasty food, and a perfect health score!

Ordered the "Creamy Tomato soup". It was not creamy. It had a canned taste, metallic, tin. More Tomato paste soup. Not laden with herbs or cream, just Tomato. Hell, if they made a ketchup soup it may have been better, to be honest. I'm 90% sure this came from a can. Which is sad because it's so easy to make from scratch. The saving grace was the bread. I love a good crusty, chewy bread and they delivered. read more

The food is always fresh and delicious. We joined their sip club which pays for itself after eating here just 3x a month. But we enjoy Panera Bread so much, we probably eat here 6x or more a month! read more

Panera Bread - Southwest Caesar w/chicken salad - Sandwiches Near Me - Shepherdsville, Kentucky

Caution, caution, caution ... I am a great fan of Panera. and having frequented them throughout the country whenever I travel as well as every Wednesday in my hometown, coffee with friends. Call This was absolutely the worst Panera I have ever been in. Corporate needs to fix this please. It really is a eyesore for their organization. On a trip from Cleveland to Birmingham we stopped outside of Louisville Kentucky at this Panera. At 8 o'clock in the morning the parking lot was empty and we assumed it was closed, but thought we we would check by driving through the drive-through. We ordered two egg white sandwiches that was thrown together with egg smeared on the outside. The sandwich was horrible. The service was bad as well. I asked for cream in our coffee. They made an error and did not put cream in. However when I asked rather than just say, oh, here are some creams, they became belligerent and nasty and insisted that they had put the cream in the coffee. It was black as night. A minor incident, but given the whole experience, it was pretty bad. Had I never been to a Panera before I would never go again. read more

Came here for lunch, plenty of tables and feee WiFi! I see a working lunch in my future. This is new to Shepherdsville and it's nice to have an option for healthy food options on this end of town. It's not super easy to get to off interstate, but you could always order a mobile order and run in and get it. They also have a drive thru too. I think it's pricey for lunch for a half soup and half salad. $13 not including a drink. They also didn't give me an option for my side. They gave me bread and I can't eat bread but it's a great size of bread if you eat bread. Restaurant and restrooms are clean. Also, they have where you can order on the kiosk too! If you are in a hurry. read more

Panera Bread - Sandwiches Near Me - Shepherdsville, Kentucky

Love the cinnamon crunch bagels and variety of beverages. Josh provided great service and made sure our order was correct. Clean and fast! Best Panera in town! read more

I got off the highway to come here because of the sign. After you get off on the exit it'll give you an arrow left or right. I believe it was to the right. I drove miles down the road trying to find it and then also down the side street I finally gave up and punched it in my GPS. If they want people to find their place off the highway They need to give them a little more direction. read more

I had a life changing experience at Panera the other day all thanks to Josh Guy. He is the best employee I have ever seen. His hard work and dedication and just over all devotion to doing his absolute best was inspiring. read more

Clean and welcoming environment. My food was great and delivered fast. Is a slow morning but yet a perfect breakfast always

This is not where you want to go if you like your order done correctly. Each time my family wants to get something here they find a new and creative way to mess up the order! Check everything before you leave. When they are putting the items "in" the bag they are putting the "IN" in incompetence. read more

Utilized the drive-thru to order but then realized no staff had on masks (even in spite of the state mandate), so I cancelled my order and left. When I asked why they didn't have masks, the employee said, "I don't know". It really surprises me to see these restaurants that have so little concern for the health of their patrons and employees. read more

worst experience ever at this particular panera! The cheddar broccoli soup was curdled and cold! I placed the order via the app for delivery to the hotel that was across the street from this Panera. All we ordered was soup, salad and drinks and it took them over an hour to prepare it, an hour and 15mins to be exact, unacceptable! I called Panera Bread customer care and they tried to blame the delay on door dash, however my driver/delivery person was at Panera waiting for my order within 5mins of me placing the order. I have never been so disappointed in a Panera in my life! read more

This is going to be short and sweet... I go to Panera because I wanted a sandwich and soup and they said they didn't have bread.... I'm sorry but it literally says Panera Bread. How do you run out of bread??? Like I just find it hard to believe that you run out of something so important to your business. I don't think I'll be back any time soon read more

Today I tried Panera for the very first time in my 34 years of being alive I think I might be the last person on Earth to never have Panera not really sure but I always was like I don't really want to eat a salad or soup or something like that that doesn't sound too manly not really trying to be the best at having soups and salads or Panino bread or whatever the heck it's called. So co-worker of mine said he was going to Panera I didn't bring my lunch today and I said hey buddy won't you go ahead and pick me up some while you're at it I'll order it online and you can pick it up he said cool so that's what we did he went over on to the Dixie I ordered a turkey chili and I'm not a big fan of turkey in the chilling definitely not a fan of peas and corn and carrots in my chili hell I might as well call her the damn vegetable soup cuz I didn't know what was going on with all these carrots and things in my chili my chili is hot and good and has beef and peppers and it not carrots so anyway that I'll give about a 2 out of 5 not a big fan of it I can see that a lot of people would probably like it because it's healthy and that's what Panera's known for I guess where I found out today. And then I got like a little hoagie bun that came with that it was a good I get to dip it in the chili sauce so I enjoyed that and then I got to pick to type thing and I got a sandwich like a steak and cheese sandwich with no onions cuz I don't like onions not a fan of the onions and I got lettuce and tomato on it and it was good I'll give out a 4I like that steak and cheese hoagie bread can't go wrong with that so I'll get Panera and overall 3 out of 5 because I'm sure they got a bunch of good stuff but I'm not really into all that and you know I'm just kind of like give me a cheeseburger giving Pizza give me a beer type of dude not really into eating salads and soups and what I want hot ass chili and I want a big old sandwich with a lot of meat and cheese and stuff on it so whatever three out of five I'll probably try it again but it wouldn't be my goal to read more

From walking in to walking out the staff is friendly and helpful. Food is always delicious, accurate and fresh! Love this Panera Bread read more

Panera Bread - Delicious! Everything is fresh. The staff is always friendly. Love this Panera! - Sandwiches Near Me - Shepherdsville, Kentucky

This Panera is terrible. I had to be the first person in the store today. They messed up my bagel order. They gave me the wrong bagel, it was not toasted. I ordered coffee and it was yesterday's coffee. They didn't mention it. They didn't mention they would make new coffee. There was no dark roasted only light and they recommended heating it up in the microwave. It's absolutely disgusting what they did. They then cleared out all the refrigerated food and threw it out. It's like they sell day old items regularly. read more

I like their coffee better than Starbucks! Cafe Mocha is YUM YUM. I've eaten many of items from the menu. This morning I had the cherry danish. They should have warmed it and given me a fork! Lol. Better luck next time. It's was 6am maybe they are still sleepy too. read more

Nice and clean! Very polite professional staff. Very glad to see this right off I-65!! I am in the road a lot, I will definitely be back. read more

Panera Bread - Sandwiches Near Me - Shepherdsville, Kentucky

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tastiest delivery ive had in a while, was actually 20 mins earlier than when app said it would be delivered

I would give zero starts if possible for this Panera in Shepherdsville. Worse service ever. For the past 2 years, every single order we placed for drive-thru pick up had items missing in our food or the customized instructions were not followed. They do not even bother to inform you about the issues they when give your order at the window. You pay full price for food missing ingredients, few examples: Chicken Frontega sandwich one time missing the cheese, other time missing the basil, ultimately the Chicken Avocado melt missing The Avocado! Just Unbelievable! You get a text message and email when your order is ready, but when you get to the window it is not ready. They ask you to park on the curbside spot and say they will bring it to you when ready, but all they do it to leave you there waiting until you have to go inside. When you finally go inside to get some information at the kitchen window, all those employees including the manager ignore you. Will ever come back to this location again. read more

Food was marginal but service is terrible. Ordered everything bagel toasted with onion and chive cream cheese, orange juice. Juice tasted like plastic. Bagel was over done and they gave me FAT FREE plain cream cheese. Had to go back to get what I actually ordered. Poor customer service. read more

I'm a salad lovin' lady and I love Panera's salads. My absolute favorite is the modern Greek with quinoa. Tomato, olives, feta and yummy greens served with a taste portion of tomato quinoa. It's a pretty healthy option when I'm in n a hurry or don't want to cook dinner. I love that the meals are served in real dishes not paper or plastic. The soups are also tasty and there are lots of options for everyone. The prices are definitely higher than the typical fast food joint but the quality of food is much higher. There are several locations around Louisville and they all pretty much have the same menu. The shepherdsville location has been open about two years and the service definitely has improved since it opened. read more

The food is amazing but I got a frozen lemonade and it was terrible it was not even frozen and it tasted like lemon juice and not lemonade other than that 4 stars read more

I'm very happy with the salads here! The quality of the produce is amazing! I'm so impressed. I could eat here everyday. I'll have to. Besides this Panera Bread location, I have not been able to find fresh food for miles around. The food is great here, and so fresh, even compared to other Panera Bread locations. read more

I came at 7:30am on Sunday and the cashier, Abigail, was very unpleasant to order food from. She never smiled, failed to ask me if I wanted my breakfast sandwich's egg scrambled or over easy, and I felt rushed when ordering that I forgot to order my coffee. Also, listening to the manager's conversations with the employees just makes me convinced even more to not come back to this location. read more

Their new breakfast sandwiches on Brioche with an over easy egg are AMAZING! Plus you can't forget about all of the pastries to go with. They also have an amazing caramel latte. I'm so happy Panera came to Shepherdsville, I love the design and decor. Everything is always kept up and nice. read more

Food is good, as is every Panera bread but we come here pretty often for the egg soufflés and half of the time they are out of them. They take a long time to cook so I could wait 20 minutes for them, but I don't have the time. read more

I felt rather odd walking in and not being greated. I asked cashier if they had the power-up sandwich (egg whites, cheddar and turkey sausage) and cashier never heard of it. She went to the back to ask, in the meantime I told the other girl I'd take 2 egg soufflés and got a blank stare, not only until I asked her if she was in training did she respond. It would help if they wore a badge letting customers know. Get to the semi truck start driving away and the steak, egg, and cheese bagel that was supposed to have an over easy eggs in it had scrambled egg instead. Also the avocado, egg, and cheese bagel that we ordered I specifically told them no sauce on it on the side only...guess what? It had some gross pesto sauce ON IT . We're in a semi truck so it's not easy to just turn around and go get the order fixed. So here we are, rolling down the highway and no breakfast. Totally disappointed. read more