I realize it's fast food, but I expect more from Panera. The soups are good, bread is OK, and the service is pretty fast. The sandwiches aren't as good as I've had elsewhere. It's time to raise your game at this location. read more

I've been going to this place since it opened. I go there at least once a week. The food and service is EXTREMELY inconsistent. The employee turnover is huge and I suspect that's part of the problem. The food is sometimes cold. The chicken used in the salads are sometimes not so fresh. If you go on a "good" day, it's just that, good, not great. read more

First time here and I was confused on what to do. The cash register girl was very hard to understand and didn't help at all

The food and drinks aren't bad but their service needs to improve. They have those light up pagers that remind you when your food is ready but most of them DO NOT work. My first visit here I waited 10 minutes for a sandwich. I told one of the workers that I still haven't received my sandwich and that the pager didn't notify me. She apologized and gave me my sandwich with a free orange juice. When I am waiting for my order I stand by the counter because those pagers suck. If this place didn't have free wi-fi I would've taken my money to spend elsewhere. read more

Quick service but I need souffle was cold and the cheese was not melted.

Very unprofessional, they close at 10 on friday, but they started asking people not to come at 8:45 and kind of politely ask us to leave. The service was awful. They forgot my order and no body could speak good english to reorder my pastry. I could see my cookie was there but they took it for themselves and told me they dont have it anymore. read more

I was shopping this Christmas Eve and hoped to try the rapid pick up feature for 4 separate lunch orders. All in all, the food was hot, ready when promised, and I drove it home to my family. However, I there was no sign of the chips I order in lieu of the bread. If I had checked the bag right then, the error would have been corrected. But, I trusted them to fill the order accurately. read more

It's typical Panera food. It tastes pretty much the same as every other Panera, BUT I've had them give me the wrong thing multiple times. Today I had the Chicken Cobb Salad, and they didn't put any dressing on it. Bleh. My wife had some sort of turkey salad the other day and realized halfway through that there was no turkey in it. It's not bad food, but make sure you check your order to make sure it's complete. read more

Seriously used to love coming here until I met the new staff that has been hired recently. They were SO rude to me today. I showed up ten minutes before closing and only wanted to get a bowl of soup for my daughter. They wouldn't let me in and said that they were closed, even though the doors were open and customers were clearly there, eating. It was apparent that they were NOT closed but just didn't feel like serving a loyal customer. The entire time I stood there they were just hanging out talking to each other inside the store! Such a complete waste of my time. I'll be sure to go somewhere else that has polite employees, better customer service and wants to accept my money. Sheesh. read more

They did not specialize any of our orders the way we asked. The staff was indifferent at best. They didn't toast my bread the way I asked them too on my sandwich, and they mixed up the food on the trays with the person I was with. read more

Stay away. I waited 10minutes for a bagel and cream cheese while crew looked like they were half asleep. Then was told out of the cream cheese. I asked for a refund and the guy had an attitude and threatened me instead of apologizing. No wonder these stores used to be packed and now empty! read more

Get two barf bags cuz you and I are gonna need one. I sat down to eat a breadbowl one day this cold winter and the area around the table was full of flies so I decided to take it to go. I brought the food home and when I opened it, 2 flies flew out....yeah I just lost my appetite and you just lost a loyal customer. Flies in the middle of winter...makes you wonder what kind of pest control they got in the kitchen. read more

I never give chains 5 stars but Bo was an absolutely outstanding employee.

Nice atmosphere and nice staff. They just mess up my order about 50% of the time. Like tonight I order a salad and multiple items were missing from it. I had to return after arriving home and get a new salad made. The manager once she finally came out was nice and apologetic. read more

Had a quick lunch today. Service was quick and friendly! I love the new computers to place your orders or maybe I haven't been in awhile. I had the turkey BLT with avocado. Everything was fresh; but the avocado could have take another day to ripen. read more

The food is good the employees are nice not a lot of turn over, but the managers (doesn't matter what time you go) are awful.The one woman manager (8/29 11 am) never seems to be aware of the number of patrons standing in line. I went today to meet a friend, we came in right after each other,one cashier helping the one patron in line. The patron wanted bread sliced so instead of having someone else up front slicing the bread or bagels, the cashier is doing it. So she goes puts on gloves gets the bread slices the bread, puts it in a bag etc. etc. We were waiting for 10 minutes right after she finished with this customer she helped my friend and then another cashier came out to help but that is because there were now about 7-8 people in line. We then waited another 10 minutes for the food. Considering it was a little after 11 and the start of lunchtime they should have more people working and if they don't have another cashier the manager should come and help at the front instead of staying in the back. I like Panera but this location needs to improve their service. Also I had bought $50 in gift cards for gifts and they give you a different type of bonus card, went to use it to find out it had expired which really ticks me off. Why put an expiration on a bonus. read more

Not much to say other than the food is good, but to expensive for what you get. Plus how hard is it to understand no tomatoes? Id say half the time they get it wrong. read more

Excellent staff. I accidentally sent my online order to the wrong location; they immediately made the order for me in house, no questions asked. It was ready in under 5 minutes. That's 5 stars from me. read more

I love panera bread food,but this time that I ordered my usuall fronega chicken panini, I received a burned bread. I was in hurry and couldn't ask them to replace it with a non burn one. read more

I like panera food. My problem with panera is the pricing. I have to spend a lot of money on a meal here to get full. I have a big appetite because I am a big guy. I can get a meal at a sit down restaurant for the same price. Panera really needs to start giving people more food for their money or they will continue to lose business. read more

I have always had good experience at this location. In colder months they have a fireplace and you can chill for hours. Food is always good, and service courteous. Never had experienced rude or inattentive service here. Wifi is also reliable read more

I've been to this location twice, once to eat in and once for a carry out order. Both times the service was friendly, the order was accurate, and the food was tasty. The seating area was not overly crowded and was comfortable. Parking was easy. I highly recommend this location. read more

I tried delivery 4 times before I gave up...nothing from the manager regarding the deliverys that didn't arrive...I called corporate and got zero response from them. Fail read more

This is NOT the place If you are looking to get away from the cold with a warm cup of coffee and breakfast.... you might get a warm meal, but you will not be getting away from the cold. This place does not use their heating system on a day which the temp was reading 19 degrees when I got out of my car. The employees had to work with their coats on. What kind of working conditions are these?? SMH read more

Kudos to the Manager, Talmer, on excellent customer service. We had an issue with a prior order and he made it right. Thanks! read more

First time using Panera's on-line ordering versus the hundreds of times I have dined in any number of Panera Bread's. Kitchen never received the order, but the staff made it right. The manager (Wish I could remember his name) refunded my order. Yay! Took a bit longer than I expected, but got a free meal out of it. read more

Really disappointed. I come here a few times per week. Overall its really great. However I have noticed a peculiar problem of ineffective management. Today it became a major issue. Its 3:30pm and only one cashier on duty. Three rest of the staff doesn't speak English. The cashier hardly speaks English. She couldn't handle this position. The line had about 10 people and moved at a rate of one person every four minutes. I was last. Obviously they needed more help but there was nobody to take control of the situation. This happens during busy hours as well. During regular lunch shift they do have an English speaking American woman who is quite good and very friendly. But she can't have the whole weight of the store on her shoulders. She wasn't here and the rest of the staff was incompetent. Think of the DMV. Think of that and then understand those customers inline as well as myself have places to be and stopped by for a quick meal. Awful. Now I will find another place but it really makes me angry. Come on corporate Panera! Hire quality front end staff! read more

I love Panera! food is always good. great place to grab a quick lunch. their pastries are really good too. A little disappointed with the service specially Saturdays morning, they always mess up my order if it is to go, you better check! read more

We ordered online with the Rapid Pickup, which I use at another location very often. Unfortunately, our order was very messed up, and my husband didn't realize until he got home. Upon arrival he was told they didn't have avocado. I am not sure why this happens but he had to readjust a salad, and didn't realize a sandwich also had it. But, it didn't matter because that sandwich wasn't included, either was one of the soups. Additionally, a panini wasn't grilled at all. HOWEVER, after calling to working through the issues, the manager fully took care of us, making sure it was all correct, and gave us several cookies and pastries. He went above and beyond to make the mistakes right, and we appreciate this customer service. Hopefully, next time the special effort won't be needed, as it will be correct the first time. read more

Absolutely done with this panera bread. I'm not quite sure as to why the rapid pick up option is available for customers when they NEVER have the food ready on time. This is ridiculous every time I come I have to wait an extra ten minutes when I'm already short on time. And then getting your food and realizing it wasn't made right. Not everybody has the opportunity to drive all the way back to get there food fixed. Definitely taking my business elsewhere. read more

This Panera is the best I have ever been to, the service and food is fresh and quick!! And Bo is their best employee! Always has a smile and helping out with everything! read more

David and a Young man named Jacob make me smile every time so kind and nice Batman and Robin dinning room staff .....Keep up the great work ... read more

This location was quite a bit disappointing as compared to other locations. The soup was given cold and I asked an employee to warm it up, but they did it with the worst possible attitude as if they are doing me a favor. Would not go back again read more

I went here with my friends, and we hated it. The staff was horribly rude. I glanced at the cookies and pastries and there were flies siting on most of them! I had the chicken noodle soup and it was in such a small portion both my friends had the turkey sandwich and all together the price added up to 13 dollars! My eye caught the kitchen and none of the staff were wearing hairnets! Lucky for me I found a hair in my soup. I will never eat there again! read more

Called in to place an order for pickup this morning but was told they do NOT do phone orders; they ONLY take orders for pickup online. It seemed odd so I called another Panera nearby to verify whether or not this was actually true. Spoke to the store manager at the other location and was told this was NOT the case. He was even nice enough to tell me he would talk to his district manager and look into the issue. I called this Panera back and asked to speak with the store manager. I asked her if it was true that this location had a policy of ONLY accepting orders for pickup online. She said that it was not the case and that even though they are trying to push online orders, they still do accept phone orders. When I asked her why one of her employees told me they ONLY do orders for pickup online, her nonchalant answer was, "I don't know". No apology for the mixup, no offer to make it right, nothing. With mediocre food, so much competition, and information at the fingertips of potential customers, can you really afford to top it off with horrible customer service, Panera? This is one customer you've lost forever. By the way, with past experiences, knowledge, and my profession as a web programmer, I know online transactions are not 100% safe. You just don't hear about each and every time a company is hacked or sensitive information is stolen from a company... sometimes, the company, themselves, don't know. That's why I rarely ever order anything online. You've been warned. read more

What a wonderful experience especially near the holidays. I came in to grab a bite while Christmas shopping and was pleasantly surprised when David brought me my meal Timmy table! Not only did he bring me my meal, but he called me by name and asked if there was anything else I needed. I just dined at another Panera yesterday and know this isn't common practice. David was so pleasant to all patrons and wishes everyone happy holidays and really brightened up my day. Keep up the good work David and team! read more

I love this panera bread. I work in an office across the street from Costco and the rapid pick up is 100% the way to go. I place my order, get immediately in the car, drive over and it's already ready, waiting on ME. WHY don't more people do this?! Do they ENJOY waiting in line and talking to strangers!? psshh ;-) I wish I received more Panera Rewards to tempt me to go there more but that has nothing to do with the individual location. I may suggest to make some new tea flavors AND to bring Almond milk on as an option for the Chai Tea, gotta have my iced Chai. Anyways, thank you team Sterling, you guys rock!! read more

Very disappointed yesterday. Kid at the counter nervously rapped his knuckles on the counter while he waited for us to select our food choices. Handed me the thingy that lights up when the order is ready -- and put my coffee cup underneath. Ew: how many hands have touched that thing? And now those germs are all over the rim of my cup! Got a new cup. Ordered cinnamon crunch oatmeal. Came with nuts and strawberries, so returned it for my correct order. Second bowl arrived cold. Requested a FRESH bowl. It did come out hot, fortunately. Happened to look on my receipt and read that we get a free treat if our order was wrong. No one volunteered this! But we did collect and got a so-so cinnamon roll. Coffee wasn't very hot. Refilled after I thought they brewed a new batch. Still barely hot. Had a WONDERFUL experience at Corner Bakery a few days ago: HUGE piping hot bowl of oatmeal filled with dried cranberries, granola, and sliced banana. Cost $.30 more than the measly bowl here at Panera. And had literally four times the amount of oatmeal! I'm definitely going back to Corner Bakery next time. Share review Edit review read more

I don't think you can possibly go wrong at Panera. The prices are reasonable, the ingredients fresh, and you are quickly served. The portions are fairly sized and if you need something more, you can always add a cookie or tow. read more

I had to change my review. We had such bad experiences at this Panera Bread location, but would try it again every once in a while (has healthy options - soup and salads). We noticed that it had improved and was pretty consistent, only to find out it was under new management - THANK GOODNESS! So far so good, and we're now Panera Bread fans again. HUGE change - portions have been consistent, they have had bread every time we've gone, even the staff seems much better. They deserve to have the review changed - WTG! read more