Honestly I see the same workers almost every day I come in there, they're always working their butt off. The food always came out right didn't come the quickest but that doesn't matter. Their food is affordable and staff is always nice to me. Only complaint is that the coffee taste a little weird but I only spend $10 a month on it. read more

Every time I come here they slice my bagel so uneven. Like this is ridiculous, imagine slicing a bagel this and still having the nerve to give it to the customer. read more

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Unbelievable. Ordered at the counter and had to enter in our credit card three times before the system actually took it. It also did not recognize my rewards number. Cashier should have deleted the order and shit the broken register down. Took 12 minutes to complete a simple order for two people. read more

I would give 10 Stars if I could, but 5 is the limit. I have been going to this store for coffee every morning for the past 4 years, so this review is long overdue. Even though the employees are always super busy, they are always friendly and professional, specially Melida. While I make myself coffee every morning, I noticed that she knows every customer by name, and that is very impressive! And for this reason, I think this store is the best in this area. read more

Very reliable location with what I think is probably very good management. Been ordering here through the online app for over a year now and they've proven to have consistent quality and timing. Almost was 4 stars solely because with a big appetite like mine you will not get a fulfilling meal for under 10$. All very small (but good) portions. Reliable location for a solid chain. 4 stars because there has been a problem with the coffee of all things a couple of times. Overall solid location/staff though they deserve a solid review. read more

I use the Rapid Pick-Up fairly regularly and always have a great experience. Order is always correct and ready at the requested time. On top of the consistent quality of food and timeliness, the customer service at this location is superb. Everyone is SO friendly and helpful. It's such a pleasant experience! I'm extremely grateful because I know their jobs (customer service, food industry) are not the easiest! read more

I got a cappuccino this morning and literally hadn't taken a sip until I got to work. It felt awfully light so I opened it and I kid you not, it was filled with half foam. HALF. I paid for half of a drink. That's just ridiculous. 2 stars because my breakfast sandwich was not bad. I ordered online to pick up and still had to wait in a line of people ordering. Maybe it's not feasible, but I'd think if your ordering ahead maybe there should be a person readily available when you have pickup orders on your screen. read more

Panera Bread - Did not take a sip yet. paid for half of a cappuccino - Sandwiches Near Me - Sterling, Virginia

This Panera has really gone down hill. This is the third visit where I left disappointed. The first time I ordered a turkey and cheese sandwich. Well, I got the cheese, but nothing else. I paid extra for a plain cheese sandwich but by the time I got home the store was closed so nothing I could do. The past four visits I've ordered online only to get to the store and find out the baguette is out and no one has given me any other options. I'm sick of being disappointed about not getting what I ordered. I think I'll be sticking to Zoup! From here on out. read more

Panera Bread - My chicken ceased salad.... guess they were out of baguette and chicken. Not going back to this Panera for a long time - Sandwiches Near Me - Sterling, Virginia

I go to Panera Bread a couple times a week to bring home food for myself and my family. The food is consistently delicious and the service is outstanding. read more

I saw a meme that equated Panera Bread to expensive hospital food. Although the food is reminiscent of hospital food, the staff' terrible bed side manners really brought it home. Where else could you go to treated as if anything the employees does for you is a favor. I really enjoyed walking in Sunday morning with my small child to have someone act curt and rude, I am sorry I asked for one minute to look at the menu. Ridiculous as this may sound, all the employees I interacted with seemed rude. Weird. read more

Decent run of the mill chain bakery food. Poor service. Never on time. Rapid pick up orders are always behind. If you need a morning pick up plan for them to be 15 to 25 min behind. You'll probably be late for work. read more

I wish they had more vegan options. When I try to 'vegan-ize" it by removing things like chicken and cheese and substituting other things, they always get the order wrong. I usually order online and get delivery but they just never get the order right. Argh! read more

I think I came just after the lunch hour rush and they were trying to catch up. Dirty tables and stuff were throughout the place, but overall the food was decent, what you would expect for a Panera. I think the place was just a bit short staffed to keep up. read more

After many months of giving this location time to come up to par in terms of service and food quality, enough is enough. Some (not all) of the people here need to learn a thing or two about customer service. I stood there this morning and was not even acknowledged for a good 3 minutes while the girl at the register tapped away -- probably ringing up "to go" orders, but still... tell me "I'll be with you in a moment," don't just completely ignore me. I refuse to order chai tea from them anymore. It comes back tasting like milk only with no tea flavor. I've had many Panera chai teas in my time, and they do not usually taste like this. This location is simply making them wrong. They also have screwed up my soy latte half a dozen times. They give me cow's milk even though I specifically say "soy" and give them time to digest that. I finally started watching them make it and started stepping in when I saw them reach for cow's milk. The straw that "broke the camel's back" for me was messing up my very simple order for the trillionth time. I am on Weight Watchers and have to pre-plan and track my food pretty carefully. I ordered a cinnamon raisin bagel only to get to work this morning and find a cinnamon crunch bagel in my bag instead. (And it wasn't even a good one...there was NO crunch on it at all. It had random sesame seeds on top...) I will not be back to this location. I've given them enough chances (and enough of my money) read more

I will not return here again. I just returned from running out really fast to grab a cup of soup at this location.The staff is horrific there, managers and all. My boyfriend and I entered, and stood at the register for 5 minutes. We had a plain view of all the staff members prepping food, including a manger. Not a single person acknowledged us standing there for that long, and barely made eye contact. My boyfriend ended up walking out - which was very obvious and I should have followed behind. Not a single staff member there was rushing, acknowledging us,or having a care in the world. I stood there by myself for another two minutes. REALLY! Finally when an individual was able to come to the register it was a normal employee - not even the manager to apologize for the wait.They acted like this was a normal occurence and did not even say a word about it. HORRIBLE SERVICE. I was extremely dissatisfied. Horrible service. I go to Panera frequently but I will not be back to this location. Judging from the reviews already posted and now my experience this afternoon - I think it's time for corporate to step in. The staff members at this location are really hurting the good reputation Panera has. Another side note - the lobster roll is huge. One should be fairly warned that it is almost too much for one person to eat a whole sandwich. I would save some money and just get half. It is a lot of lobster, and too much sandwich. read more

My wife and I have been a Panera customer for 10 years with me being a customer at this location as part of a weekly tradition for 2 years. I have always enjoyed coming to this location; they are always courteous and ready to help. I did think that this location needed an upgrade compare to some of the other local Paneras I have been to, and glad to see it happened recently. It's got a very modern look with the updates and feels fresh. The employees always welcome you with a smile, but I love using the self-serving kiosks as well. I like some of the new additions to the menu with Tuscan Chicken sandwich and I hope to see some new additions like this. Panera certainly has a life-long customer with me! read more

I've had better service at Panera's. This one is typically out of something or they give me the wrong item (out of the apple, chips, bread options - sometimes they don't even ask me!) And most recently, my cashier had a hard time understanding what I was saying -- plain bagel with cream cheese...! But the food is always good, even though its a bit price and the tables are clean. read more

Never again. I don't know what it is about this location but they need a swift kick in the pants. The people behind the register act like they just don't care, three of them will be talking behind the pastries while a line forms out the door. Want bread with your soup? Good luck! Three times I have gone for dinner to find them out of bread, and this was around 530/6... Don't even get me started on their espresso drinks, they tried to make me a latte using the coffee base of their frozen drinks!!! Even after he got a manager to help him, the drink was still wrong. If the manager had just sampled what he attempted to give to me he would have realized his mistake. Maybe when (if) new management takes over this location I'll be back. Until then I'll stick to Herndon or Vienna. read more

Good menu, Good free wifi, very nice fireplace shared inside and outside, tables as well as booth seating. Plenty of space and new design.

I only stopped in quickly for a my free birthday treat and a coffee. I thought the service was fine and the location was nice. I didn't like my cookie treat already in a bag. I am use to them taking them from the treat display area. read more

This location is great when you order in store. However, their to go service leaves a lot to be desired. We've had orders messed up before but tonight really took the cake. They left out two items and I was unable to get ahold of them by phone. Interesting since the parking lot was completely empty. I would have returned to pick up my missing items curbside but have no desire to go into the restaurant. I'm upset that I've now paid for food that I did not receive. I even left a good tip, regrettably. Don't do curbside here unless you like throwing away your money. read more

Terrible customer service! Forgot part of my delivery order (smoothie) When I called about the missing smoothie they told me I could come pick it up (whole reason I ordered delivery was because I was swamped at work and couldn't pick up). When told that wasn't an option they said they'd get a driver and have it delivered to me in about an hour. 2 phone calls and over 3 hours later and I finally receive the smoothie ... a nice WARM, soured nasty smoothie that I'm pretty sure was the same one that had been sitting on the counter for a couple hours. Tried to call again to just get a refund for the over $5 warm sour smoothie and was hung up on. read more

I'm not sure why my Thai chicken salad was made with kale, but a heads up on that would have been nice. I got my order to go, and found this surprise when I opened my salad at my desk. I do appreciate the 3 pieces of romaine they there in just to remind me what should be in the salad. read more

Panera Bread - All KALE - Sandwiches Near Me - Sterling, Virginia

My son wanted to go to Panera for a grilled sandwish so we went. When we got there the perdón in front of us told us she's been waiting for 15 minutes, we could see the employees in the kitchen but no one came to the front. When a lady finally came, took the order for the person in front of me, then went to talk to an employee right at the cashier. Another employee came and tried to ask her what to do (guess she was the manager), she didn't seem happy to be interrupted and told her to get my order. She was very polite and apologized, took my order and we went to sit down. While waiting I put an online order for bakery items, from the t things ordered I only got three, but didn't find out until I got home. Very disappointed with the service, lost about $5.40 on items ordered but not delivered. read more

Panera Bread in Sterling has messed up my delivery three times in two weeks. First two were minor and I let it go. Today three items missing. Had to drive to the store to get them. Manager basically just gave a weak apology. You pay a delivery fee for bad service. Driver gets a tip, which is okay. Panera is only relying on takeout for revenue. Get it right. Follow the order or find another job. read more

Panera is a good fast food chain. Lots of delicious options but the calories can get out of control! Please check the nutritional info if you are eating here regularly. And also, a bit pricey for just soup, salad and sandwiches. read more

I'm pretty surprised to see this Panera has only 2 stars. Panera is my go-to spot for lunch when traveling for business, so I've been to locations all over the country. Nothing stood out at this one as being bad for me...or even sub-par. I had great service each time and with the exception of the day they left the olives off my salad, my food was exactly how I ordered it each time. As far as Paneras go - this one was great for me. read more

Ordered iced coffee for Rapid Pick-up and was just given a cup. When I asked the manager where my coffee was, she told me they don't make the coffee for you. This was a blatant lie as there were TWO ready made iced coffees sitting on the Rapid Pick-up shelves. Terrible. read more

This is a decent place to go. The food is better than fast food. Plenty of seating, and the seats are nice. The place is clean. I usually get a soup and sandwich combo, with their green iced tea. read more

Ordered two pumpkin muffins which the manager didn't give to me. I realized when I got home that they weren't in the bag. I called and spoke to him and he apologized numerous times and made my way back to go grab them after driving half hour already. He said he would include a cookie for the inconvenience. Waste of time and a drive having to go back and manager did nothing for it. Won't be going back here again. read more

Very delicious Chicken Alfredo. Sometimes the chicken and pasta is cold but most times it's warm and delicious. There creamy tomato soup has also improved. Very happy to see that! read more

This is very terrible to eat at the soup was too cold and they wrote my name wrong and the chicken noodle soup was so disgusting if i were you i would never go there ever again its way to terrible the cheifs food was too bad he need some more training like 3 years or so i hate that place so much i am never going there again. read more

Pros: Staff very friendly and professional. Place is clean enough. Never had issues with crowding or waiting that long. I've used their online ordering and phone ordering and it seems they respond to it pretty quickly. Cons: The Cobb salad with avocado is my go to, but I never know what kind I am going to get. Specifically, BACON. The last two times I have ordered this to go, there has been no bacon in it. It sounds ridiculous, but when I get home and it's not there I feel shorted and the whole ride home I am just wondering if my meal will be complete this time. This is not a threat just a statement, but just having that feeling of unreliability is incentive enough for me to look at alternatives. For 99% of people who go there, I am sure that they will be pleased. read more

I recently ate a baked potato soup for dinner one night and then the following morning had diarrhea. I've had it for a couple days now and think it's because of the Panera soup I had. I'm never eating at Panera again. read more

I got lucky inasmuch as this is the closest Panera to my house. I've been to a couple of other Panera's in Loudoun and Fairfax counties (Northern Virginia), but this one is my favorite. I'll admit that I get "weird" orders. Whenever I order a sandwich, I'm either asking for no tomatoes or adding onion or changing bread type. I've been going once every three weeks for the past three years, and I can only remember one time they made a very minor mistake with my order. (I think they forgot to leave off the tomatoes, but that's easily fixable.) The cashiers are always friendly and the food comes out pretty quick. Granted, they aren't fastest "fast food" restaurant, but the quality and service make up for a short wait. read more

I'm so done. They are consistently getting even the simplest orders wrong. Like delivering 3 sandwiches when we ordered 5! Or taking an hour to make 3 sandwiches. And when we call to request a fix, it rings 5-6 times and cuts off. When someone does answer they're rude. Years of going to this location is now over. read more

Ok the manager and coworkers were like bums who messed up my order and could care less about fixing it. They also didn't have any more bread bowls atm and didn't even care to make us some. Like LOL Let's be real that's WHY people go to Panera everything else is hella boring. Idk kinda bums prob won't go back read more

Wow. Went in for a coffee and bagel early in the morning. Place was not busy and there was not a line. Lady at the check out was super rude especially for this early in the morning. I was welcomed in Spanish. I responded and ordered in English which seem to upset the lady. After ordering a bagel and a coffee she asked if I would like anything else I politely said no thank you and paid. I was watching her bag the bagel and asked her is she would mind toasting it. She snapped back at me and told me that is why she asked if I would like anything else. Coffee, bagel and a side of nasty. read more

I realize it's fast food, but I expect more from Panera. The soups are good, bread is OK, and the service is pretty fast. The sandwiches aren't as good as I've had elsewhere. It's time to raise your game at this location. read more

This location is near my house, but I don't think I'll be visiting again anytime in the foreseeable future.I went here yesterday and brought my out of town brother in law, sister and mother with me.We came to get a bite to eat before our lunch later in the afternoon. When we entered, the line and counter area were empty. We all stepped aside to view the menu and decide on our orders.A very rude woman in the bakery section yelled whoever is next I can take your order. We politely informed her we were still deciding, and continued to make sure the line behind us was clear and unblocked for any new customers . My mother wanted to order a quiche. She inquired if the quiches were still available. She was rudely informed by a surly young woman that the quiches were finished for the day. Once my brother in law and sister decided to order, they placed their orders at the register. My brother received his order within 5 minutes. After 15 minutes, my sister asked where her order was.She was informed it was and had been waiting at the other end of the restaurant She was not given a buzzer to alert her of the order being ready and no one called her name or took the time to notify her. She was so disappointed to have to eat cold oatmeal. I am really irritated and upset by the treatment and service provided at this location. I don't think Panera has a poor reputation but this location could certainly help it earn such recognition unless the staff is retrained soon! If you are not a morning person, please don't work Sunday mornings and treat customers rudely. read more