Fast and friendly service. Very comfortable place to eat and relax. They have a great selection of salads and sandwiches along with drinks. Join the drink club for perks. read more

Panera Bread - the exterior of a restaurant - Sandwiches Near Me - Westlake, Ohio

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Panera is Panera. You know what you are going to get and it always consistently good. Good bagels. Good coffee. What is really good about this Panera's is the people. They are friendly and helpful. Also, it is always clean. read more

Panera Bread - Oops, forgot to take a picture before I ate my toasted everything bagel! - Sandwiches Near Me - Westlake, Ohio

I enjoy the monthly coffee club for unsweetened iced tea. I miss the green tea. They changed their teas to the "charged" teas but I'm not personally into them. This location has ample parking, clean dining area and friendly staff. I wish they had a drive thru. The bakery sells out fast so order early at this location. I love their blueberry scones too! So delicious. A+ read more

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We went really early to get some bagels for our son and his friends @ Case Western. The girl in the counter was young and tried her best to help. The location is clean but very understaffed. read more

Amazing place!. A young lady by the name Nani helped me out and she was very kind. Do recommend great staff!! Food was delicious! And the vibes were on point. Will be visiting again. read more

This review isn't really against this particular location, but Panera in general, as this is a recurring problem as I visit the place less and less. I ordered a full sized Napa chicken salad sandwich and a bowl of broccoli cheddar. $17! My order came up fairly quickly, but when I got back to my table, I noticed the pickle. It's the one on the left in the photo. The one that looks like an old man who's lived a tough desert life. I went back to the counter and asked to get something a bit more fresh, so they plopped the pickle on the right onto the plate. It's the one that looks like the old man's wife. A tad younger, but has also had the same tough life. The chicken salad was nearly tasteless, and the entire thing started to crumble immediately. I ate most of it with my soup spoon. Speaking of soup, the broccoli cheddar has so little broccoli that it shouldn't even be mentioned. Just call it cheddar soup. Come on Panera, you're better than this. Be better! read more

Panera Bread - Sad, sad pickles - Sandwiches Near Me - Westlake, Ohio

I am at this Panera location fairly frequently, to meet up with a friend. The staff is always welcoming. Yesterday, there was only one woman taking orders and making specialty drinks. As it got busier, the manager stepped up to help. What can I say about their food. Always consistently delicious. The bagels are always good! And I love that there is no pressure to hurry it along. I definitely recommend the Lakewood Panera location! read more

The was the perfect place for me to come with my elderly parents. Dad has extreme mobility issues (and attitude - but that's another story). Fortunately, they are Panera regulars, so once we got him seated he knew what he wanted me to order him. Seating was ample despite it being Friday afternoon. YAY! Ordering was simple and the girl was patient. Mom had already rushed up and put her order in and paid. She offered to pay for me, too - but I said NO as we were celebrating Dad's birthday so I wanted to pay. I put in his specialized order along with mine. I went big on the size of our salads figuring go big or go home. For our 2 large salads and drinks it came to about $24. I had an old paper gift card that I had got from a CoinStar - never again. It had faded and was illegible, so I had handwritten the card # as well as the PIN. Bless her heart, the cashier nicely accepted the sad piece of paper and keyed in the numbers. I was so glad to get rid of that. And then paid the remainder with a credit card. Our salads were ready pretty quick. Mine was very good. Dad's came as ordered - without cheese and dressing on the side. The size was fairly good - still a bit pricey - along the lines of what you pay at Applebees I guess. I ate all the good stuff off mine and much of the nice arugala greens. Dad - well - he said his lettuce was too cold and didn't hardly eat any of his salad - like 2 bites. Now if you're scrunching up your face and saying LETTUCE TOO COLD? You are not alone as that's what I said too. It makes no sense. So I got a to-go box and took the salad home. My husband said it was fine. Oh, mom had the soup and ate every bit of it along with the bread. Thankful for the convenience and accommodating staff. read more

Of course once again I'm here for great food I love their pick two option. Simply because you can two different items the servers are great the place is nice and quiet, you can relax and enjoy your meal or just pick not up and leave. read more

Please shut this location down. Any time I have eaten here, I anticipate being disappointed. It's almost comical with how bad of a restaurant this is. So now they are banished. I will never ever eat here again. Food is overpriced. Employees are SO rude. Nothing has changed. Ordered a hot tea, tasted like the water was a week old. Blah! Don't order any cafe drinks. Again, over priced and these folks are not good at making the drinks. There is never enough chicken on the sandwiches. I would rather just eat Campbell's soup than pay for their sodium filled garbage. A lot of the items on the menu are questionable. One Panera meal is your entire sodium daily intake in one sitting. As usual forget items. When you call to get it figured out, being really nice and patient about it, they are not. The person who answered immediately responded that she can't help me. Then talked to the manager and she tried to tell me to come up there for my missing items and I just wanted a refund. read more

I work on both sides of greater Cleveland east and west through out the month. I'm at 3 or 4 different paneras generally in the morning and the panera on Detroit and Columbia is by far the friendliest and welcoming one out of all of them. Parmatown is also one of the best. Warrensville not so much, terrible service read more

Wife picked up what was supposed to be two vegetarian Mediterranean salads on the way home from work. When she got home, we opened the salads and noticed copious amounts of sliced chicken/turkey. Workers do not pay attention to what they are doing. Not even worth the ten minutes driving back to the restaurant. Will never frequent the Westlake OH location again. Enjoy your easy money Panera. read more

Lazy workers refused to toast a cold sandwich. Even though that has always been an option customers can choose.

The place was clean and the people were nice. But I had a small smoothie and it was $6.49 and it small small with little flavor. Just mot worth it. Also surprised to see the caffeinated lemonade being sold and no caffeine warning. Panera, you can do better. read more

I stopped in around noon today to order bagels and bread, to find out they were out of everything. How can you have no bread with a name like "PANERA BREAD". Unbelievable. Also no pastries. Very poor planning and management. read more

This location didn't even pop up on Yelp until recently. It is pretty big inside compared to other locations. Very well placed for easy in and out with ample parking. We ordered five separate meals with soups and sides to go. Food was as good as any other Panera and came out perfectly as ordered with a minimal wait. Pastries were fresh and delicious. We had a fresh baked cookie while we waited and definitely did not regret that choice. Overall, a very nice addition to the Westlake food options! read more

Panera Bread - Tempting... - Sandwiches Near Me - Westlake, Ohio

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I'm completely under satisfied with this store. Constant wrong orders, inept staff. I'm tired of having to check orders every time I walk out. Hold on to your receipt and break down every order before you leave read more

Panera Bread - A tuna sandwich. - Sandwiches Near Me - Westlake, Ohio

Ugh. Call the health department. Ordered a you pick two. Baguette was stale. Chicken and wild rice soup was cold. My Fuji apple salad was comprised of 99% arugula and 3 little pieces of lettuce. I got hot tea. The water was empty so I had to wait for the counter people to get me some hot water. I should have returned everything. Honestly I don't know why I didn't other than I was really hungry. When we left I topped off my hot tea and left. Half way down the road I took a sip. My tea tasted like the bottom of an old coffee pot. THEY DIDN'T WASH THE POT!!!! So disgusting read more

Why was the store closed yesterday August 15, 2021? The place is often disappointing in wrong orders and incompetent staff, messy bathrooms but sometimes a convenient location for us. Where is management? Fully trained staff would help. The other stores maintain a routine that ensures a quality product in a clean pleasant setting. read more

I ordered Rapid pick up and waited for 30 minutes and didn't even get my order before i had to go back to work so i called over 10 times to try to cancel it and no answer. Then turns out they charged me twice and I can't seem to get a hold of anyone at this store. I won't ever be going back and if i could give them zero stars I would. read more

I go here pretty often because it's near where I work. The service is average the food is average. It's just an average location. There's nothing special about this store. The bins are usually full of dirty dishes and a lot of the tables are usually dirty.The staff at times can be too busy talking to each other instead than taking orders. The food is good and the location is convenient. There's not a lot in the area otherwise that's close by and serves healthy food so I just settle on going here. read more

Consistently a hot mess...but the food is good. I order ahead of time to avoid the line during my lunch break via the rapid pick up with Panera's iOS app. My food hasn't been ready for at least 10-15mins AFTER the time haha m told my food will be ready. Trying to get anyone's attention to ask about my food is challenging as I'm frequently ignored or dismissed. Organization is a mess as I tell them my name and they have trouble finding my receipt. This most recent time, they were about to make my smoothie only to realize it's been sitting on their counter, ready to go, this entire time. Food is treat. Staff not so much. read more

Purchased two barbecue chicken sandwiches and 4 cookies. Wait was 40+ minutes so I ordered, paid for it and came back 40 minutes later. My order was ready. I didn't look at the sandwiches. When I arrived at the Browns game and wanted to eat the sandwiches I was shocked to see a very small amount of barbecued chicken between two slices of dry white bread (about 3/4 inch thick). The bread was not toasted. There were no onions, cheese, etc. Simply a dry scant amt of chicken. I threw it away. The cost was $19.38 for the two sandwiches. The cookies, although delicious, were $9.96 for four of them. I will not be back. 330-242-3302 read more

Panera Bread just lost my business for good! I'm waiting and waiting in front of the line (the line is going all the way to the entrance), while several employees are catering to the whims of some demanding, overly sociable old man on the side. This shouldn't require more than one employee. I realize there is a pandemic going on, but this is plain incompetence. Finally, an employee shows up at the front registers, and she informs me that they won't take my 20 dollar bill, after I give her my order! Are you kidding me?! I've been to many restaurants (in many states), both 'chains' and 'mom and pop' owned, and they always take my 20 dollar bills. It's not as if I gave them a 100 dollar bill. I realize that there is a change shortage, but not a bill shortage. In fact, many places i've been to would just round up the total to the nearest dollar bill (or expect me to) to avoid the change issue. So after waiting in line for a good amount of time, and giving them my order, to be told that they don't accept a 20 dollar bill clearly indicated to me that this Panera's just doesn't care about their customers! You would think that such a huge, national chain would be able to handle this simple important issue! Pathetic. read more

Utterly ridiculous the price that's charged for the portions that are given. Rice is cheap - are u kidding me. Do not get the new "grain bowls" of you want a meal. It's a child sized portion. This is now the second time in the past few months I have been to this same location and paid an exorbitant amount of money for minimal food. Thank goodness for the bread filler! read more

This place is literally one of the worst establishments I have ever been to. I ordered a simple small mac n cheese and strawbery banana smoothie. It took 45 MINUTES for them to do that easy task. Very terrible staff and just not very nice at all. During this time I finished my cookie and a smoothie. After the unreasonable wait the assistant manager Stephanie told me that it was the short staff issue and tried to play it off like it was our fault. While eating my food I found a hair and the baguette was stale. I used to love Panera and now I am really sad that when I think about Panera it makes me mad. Panera in Westlake just be better and think of the customers for once. read more

Poor service by the counter staff...always... Long line of people waiting for a slow worker.. read more

Disappointed in Westlake Panera ... entire order was not complete and my bad for not checking it prior to leaving. When called all they could offer was for to drive all the way back to Westlake for either refund or pick up the remaining items. Ughhh read more

Horrible service! Online Rapid Pick up order was late by 40 minutes 2 weeks ago, when I complained they could care less- finally offered same order for free at future date - So I called in today to redeem, was put on hold, no one ever picked up, called back and got "disconnected", called 3rd time, 12:30pm placed order for 1pm pick up and when I went to pick it up waited 30 more minutes! Get it together Westlake Panera! I will now drive out of my way to another Panera before giving you another dime! Horrible, Horrible Service!!! read more

This location is a joke. Rapid pick up means 30+ mins after the supposed pick up time. Employees couldn't be bothered to care - which shows even more when we get the wrong food more often than not. Seating area and drink fountains are not clean. I'd stay away.... it's worth driving out of your way to go to a different location. read more

I once got into an argument with someone because I didn't believe there was a Panera in Westalke. I was wrong because I'm sitting in it right now! This Panera is the definition of "tucked away in a strip mall." Located on Detroit Road between small office parks and residential areas are a few plazas with random (literally random) stores, boutiques, and a Panera. This one is on the smaller size and there's no community room. There is a small patio. The staff is always very friendly. Once, I ordered the wrong soup. I asked for a to-go container, off handedly mentioning that I had ordered a soup I could not eat and I'd bring it home for someone else to eat. I didn't expect for Panera to offer to provide me the soup I wanted, since it was my mistake. They told me to go ahead and tell them what soup I actually wanted and they gave it to me for free. I use one of those frequent customer cards and I have a free pastry and bagel coming my way. Anyone want to be my date to Panera? read more

Update from three years ago. Lame, I know. These cashiers/servers (and I mean several, over multiple visits) have got to be trained better in terms of just simple friendliness. And competency. And not making me feel like an idiot for asking for a muffin instead of a "muffie." Kinda sucks, but I still like the food. read more

This place is disgusting. Walked in at 3:40pm on Wed May 23, 2018 and it's not busy at all, most tables are open and available but ALL of them are dirty. Who works here and who is in charge? People deserve to get fired and corporate needs to step in. read more

Horrific service. One person working at 530, I turned around after waiting 10 minutes in line with only 2 people in front of me

$12 for one underwhelming sandwich (pickle & chips included) and a tea. By tea I don't mean the bottled tea like Lipton. I mean a cup to fill with hot water and a tea bag that probably cost Panera less than a penny. I won't be going back unless they drastically lower their prices. read more

Rarely have I encountered a place with consistently horrible service. Even when there is no one ordering at the same time I have to wait forever, or my rapid order gets left behind the counter somewhere. Go out of your way to avoid this location, it will be worth it, I promise read more

This Panera is pretty good. The food is always consistent and the employees are efficient. They are usually walking around to help clear off tables too. My only complaint is that I wish this location was bigger. It is always very busy, and often times, there are no tables available. Otherwise, this Panera is nice, and consistent with your typical Panera experience. read more

Panera Bread - Ancient grains arugula chicken salad - Sandwiches Near Me - Westlake, Ohio

I had the single worst meal of my life tonight. I ordered the Thai chicken dumpling broth bowl and it was 100% inedible!!!!! Made entirely of what seemed to be salted (and by salted I mean a whole shaker of salt) beef broth and soy sauce, I had to add three * the liquid with water. the chicken was HARD (what little there was), the vegetables were soggy and brown and the dumplings were dinky and tasteless! my daughters Mac and cheese was also the saltiest Mac n cheese Ever. Let ppl add salt if they want. The staff was also rude and slow. I know, I know, what did I expect from a sandwich place? You're right. But for 8.50, it better have SOME flavor or redeeming quality. Just awful. Panera, if you can't do it right, don't sell it! read more

Maybe the slowest and most unorganized panera I've been too. We live nearby and go there occasionally but they often forget things and screw up orders. Try another location read more

What a hot mess! I made the mistake of thinking a Panera in another state might be better. Boy was I wrong. Stay away if you want to actually get the correct food and drink. Lesson learned ... just stay away from Panera and you will have a better day than if you went. read more