This place is always seem busy, it's a unfortunate that they close for the day at 2pm the bagels are really good, I'd suggest going to early because they sell out of the Asiago fast (the best kind). Their breakfast sandwich's are very good, I got a peppered bacon, egg, cheese sandwich. The bacon was good and plenty (they put a lot of bacon on their sandwich's) , but I feel like the sandwich was missing something, I should have added cream cheese or mayo (that's just my preference) a good breakfast spot to go none the less! Great staff and good bagels, I'm very happy the seating is open again! read more

Bruegger's Bagels - Egg, Peppered Bacon & Cheese Sandwich - Bagels Near Me - Westlake, Ohio

Decent and fast. Open early which is nice for breakfast. I just got a plain bagel with eggs.

Picked up a six pack of nice fresh plump chewy bagels. 3x poppy & 3x sesame. I have a tray of cream cheese I gotta use up. They really are great bagels & I don't bother them about the slicing since I have the bagel guillotine at home. It has come to my attn that some households do not have the bagel guillotine. WTH? I wonder where my mom bought them back in the day but I digress. Hey open up the on prem dining will u? I couldn't believe my eyes when I saw it all blocked off. And bring back the chicken fajita bagel too that was the best one u ever had! Thx. read more

The staff was great, slammed as they were ... unfortunately lotsa mistakes ... food quality meh ... seems to be the norm for this location - will be last time here read more

For the third time in a row, my turkey bagel sandwich with extra turkey had 2 measly slices of turkey and barely any other of the requested toppings. read more

Bruegger's Bagels - This was supposed to be a turkey bagel sandwich with lettuce, tomatoes, cheddar cheese, EXTRA turkey and mayo. - Bagels Near Me - Westlake, Ohio

Great bagels... probably as close to New York any chain I have found. Definitely took care of my "real" bagel craving and a super friendly staff! read more

As I've had a chance to go here a couple times this December 2022, the turkey chipotle is still delicious every time I come here. I wish their hours were extended a bit longer and that I could enjoy the sandwich inside, but seems like due to staffing, they've had to cut back tremendously. I love Bruegger's, though; it's the best bagel out there that I've had in my life. Keep up the good work! read more

Very good food this older lady at this location was very sweet and had me try this coffee before buying was very generous.there bagels and cold coffee very yummy. read more

I came here after reading several reviews, having high expectations. There were 2 people ahead of me but the wait was excruciating long. I ordered the Farmhouse sandwich, which was tasty. The cream cheese overwhelmed the flavors of the other stuff in the sandwich. The person behind the counter kept apologizing for the "deformed bagels" due to a machine malfunction. They were rather pitiful looking, more like a flat roll than a bagel. The coffee was warm, at best. More apologies while I waited for fresh coffee, which arrived after I finished the sandwich. The staff appeared quite frazzled, Strange, because the place was empty. All in all, I had high hopes, but left quite disappointed. read more

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One of my favorite breakfast sandwiches. Love their bagels with just cream cheese as well. Ordered through doordash and it came still steaming hot & fresh! Highly recommend grabbing a bagel sandwich from here :) read more

Bruegger's Bagels - Sriracha Honey Sunrise Sandwich - Bagels Near Me - Westlake, Ohio

This place we picked off of yelp because of its good reviews. There was no sit down eating so we had to get our food and then eat in the car but it was delicious. I wish I ordered mine with extra honey sriracha it was amazing. My boyfriend liked his as well. Definitely if we find another one of these will eat here again. read more

Erica, the baker, and staff took great care of us! Wonderful place! Went out of their way to cover a big order :)

I have always thought that Bruegger's, Einstein's, and Panera have better bagels than their competitors. Two bagels fill you up and it is a meal for under $3.00. You can take the money that you save and go see a movie or buy something at one of the stores in Crocker Park. read more

Bruegger's Bagels - Salmon (locs) sandwich - Bagels Near Me - Westlake, Ohio

Bruegger's has always been my favorite NE Ohio bagel joint, whether it was years ago at the 2 North Olmsted locations you had over the years, or the Westlake location (which I drive to since you closed the North Olmsted stores). The employees here are great people, and i've witnessed them keep their composure and professionalism when the proverbial you know what hit the fan on extremely busy and trying days! I appreciate that. My main complaint, however, they are way overdue in opening up the dining area to the public! Keeping it closed in 2023 is a huge overreaction, and disrespectful to their customers who used to count on being able to sit down and relax while having their morning coffee and bagel. Come on Bruegger's corporate... wake up and smell the coffee and Rosemary bagels! read more

Great service, place was busy and girls were working hard to get food together correctly and ringing register. My sandwich was delicious and I will return. read more

Unfortunately I had a poor experience. The service was very slow, my bagel was made incorrectly- I had ordered something that was preset off of the menu with zero modifications. read more

"Biggest decision of your life." These were the words that were uttered to me as I was placing my bagel order. It seemed like a delayed response to the one minute before when I was deciding what I wanted. By the way, this is dedicated to the angry short man behind the counter who absolutely despises people for no reason. Keep in mind, by the time I did order, I took only 30 seconds to place my order. There were three employees on the floor: the angry guy behind the counter, the silent cashier girl with thick-framed glasses and short dark hair under a visor restocking the beverages, and another silent girl, taller but also with dark hair, visible in the back. No one greeted anyone unless you count the guy impatiently asking the room "who's ready to order?" We looked to the people behind us (universal sign for "not us, but if anyone else is they can go first") because we weren't ready yet, but they weren't either, so he decided to force us to move along by asking me "what do you want?" I quickly fired off several bagels that I'd like, and as he went to get them he said loudly "biggest decision of your life." It felt like he just wanted us to order and GTFO, especially since there is no indoor seating available (all of the chairs are stacked up). These people are the most unprofessional and unfriendly people I have encountered in the service industry in a long time, especially in this area. Other things of note: The guy had three wet coughs - granted, he aimed them at the floor, but gross nonetheless because he was in the middle of making my partner's sandwich. The cashier girl later sneezed as she was preparing food and while she may have covered her nose and mouth, if you work with food, and ESPECIALLY if you're coughing or sneezing, you should be wearing a mask, which none of these employees were. There was also a short curly hair in our food and no sanitizer in sight. The cashier girl rudely rolled an empty coffee cup onto the counter toward me and when I filled it myself it was far from hot. My partner went right back in to purchase a bottle of water and although the 2nd female employee (the taller one) was standing there chatting up a customer who had already ordered and the one who had been cashiering was preparing his food, no one acknowledged her and she stood at the register for a few minutes waiting to simply pay until a third female employee peeked out of the back and the one who had been cashiering said to her "I think she wants to get something else." This third female employee with lighter hair was the only one who had decent customer service skills and bid either of us a good day. Unfortunately the receipts don't name the cashiers, so I can't name the one good employee, but I'm betting these people's dispositions don't change much, so management should know their staff well enough to figure out who among them is always friendly and professional and who isn't. I hope my descriptions were helpful. My partner and I have both worked in the service industry and this treatment of customers is unacceptable. People who take out even momentary dissatisfaction with life on polite customers should NOT have jobs in customer service. We made our purchases at 10:41am and 10:52am today, Friday, June 30th, 2023. read more

We came to this location as visitors of the Hyatt looking for breakfast at 6 am and this was the only place open. Props for the good hours. When we arrived we went to the door by the patio thinking it was the entrance, but it was locked. We then found out that was not the main entrance. Would have liked to see that door be unlocked or a sign at least saying please use other door. The person working the counter was very nice and friendly. The bagels were delicious despite the avocado being slightly brown and hard and the tomato being almost frozen. I was disappointed the dinner room was closed. We had to sit on the patio to eat and it was chilly out. The coffee was good, but I would have liked to see the cups at the coffee station so I could make my coffee while waiting on my bagel. They also did not have forks when I asked. I understand most people probably do not use them, but I would keep some on hand for the people that do need them . Overall the location being open, tasty bagels, and friendliness of the employee made it a good experience. But there is a lot of opportunities to improve to WOW someone. There is potential though! read more

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Love Bruegger's Bagels! They really have some of the best bagels. My hubby loves their Smokehouse Brisket bagel sandwich. I love getting their plain bagels and cream cheese or their rosemary bagel with the veggie cream cheese. Soooo good!! Highly recommend! Love that you can get rewards on their app too! Also love that you can watch the bagels being made in front of you as you wait too :) read more

Felt very safe picking up my order and staff were friendly and efficient. There were plenty of signs about social distancing. We got bagel breakfast sandwiches which were very tasty. read more

I was in town working on a project, and stumbled into this place looking for a cup of coffee. I noticed their bagels looked amazing, and the prices seemed reasonable. Normally I check Yelp before I try new places, but this trip I had zero extra time, so I just went where ever was closest. I am glad I did not look at their previous reviews, because those are some petty assed reviews. I did not experience ANY of those grievances. When my assistant and I walked in, we were greeted on the first day by a very friendly girl who patiently waited while I decided on which of the many choices I was to select. I ordered the spinach/egg/cheese everything bagel for $3.49. Freaking delicious (slightly too salty, but I am sensitive to that kind of thing). My friend purchased the bacon egg and cheese bagel, and she ate hers faster than I ate mine, so had to be as good or better. Medium coffee $2.19. Very good. So good in fact, that even though I was late going to the airport the next day, I HAD to stop in and get a repeat. On the second day, I was greeted by an extremely friendly young man, who was just delightful. The entire place was spotless. The manager was extremely friendly, as well. I could not have asked for a better experience. read more

Went in today to pick up some breakfast and staff seemed extremely annoyed we were there. The power flickered off and we heard one of the team members (who seemed like she was the manager) say,"I hope the power stays off." I'm used to lackluster customer service, but this was next level. She was so annoyed and was staring daggers at another guest while she was ordering her bagels. We left before they completed our order because the vibe was so bad. Hope they get some better management because I'd love to actually try the bagels. read more

Just an average bagel shop chain. I've been to a couple of them and the good thing this place has compared to the others is that it is spacious, that means if you plan to sit in and enjoy your bagel/breakfast/snack you can do that. We were there at 10am on a weekday and the staff was on top of our order. We had our breakfast sandwiches in 5 minutes, with a lot of attention given to our customizations. One thing I missed was the Jalapeño Cheddar bagel, which is my regular go to bagel, but the remaining bagels were fresh. You know the bagels are fresh when they have a "hot" sign next to them. Don't forget to keep that in mind next time you visit this chain. +space +cleanliness +attention to order detail -not a lot of options for bagels when we visited (I've seen more at some of their other locations) -lady at the register was clueless about the orders (had to explain your entire order second time) read more

horrible service . me and my friend walked in and 3 workers didn't greet us at all. didn't say hi or wait a sec just acted like we were invisible. we just walked out since nobody acknowledged us. I'll never go back read more

Bruegger's on Detroit is one of the few places I can call myself somewhat of a "regular." I frequent Bruegger's before work and have gotten to know some of the staff, who is very friendly and helpful! They're always more than happy to share their recommendations with you. I rotate between a bagel and cream cheese and various breakfast sandwiches. I usually enjoy the everything bagel as my go-to, but they have amazing monthly specials that vary from pumpkin, ranch, and cheesey taters. The breakfast sandwiches are delicious, as well. One of my ultimate favorites from Bruegger's is their coffee. In my opinion, this beats Starbucks and Panera by a landslide. I particularly enjoy the hazelnut coffee, but also enjoy their monthly special flavors like french toast, pumpkin, and coconut. Their coffee is strong, but not so bold or acidic that it is difficult to drink black. The hazelnut in particular has a gentle sweet taste that is the perfect way to ease into the day. The parking lot at the Crocker Park Promenade has plenty of spots, particularly in the morning, so Bruegger's is a convenient stop. During peak morning hours, their is often a line, but it moves quickly. I hope to stop in for lunch next to try out their lunch sandwiches! read more

Bruegger's Westlake, if I compare you to the Brecksville location you just don't measure up. But that's okay because you're close to home, convenient, quick, and don't make me show my Bottomless card every time I want to grab a quick Diet Coke. The staff at this location isn't super friendly but the food is decent. Whether it's a bagel breakfast sandwich or a café salad in the afternoon all selections have been up to my standards. The food selection is a pretty good variety and not bad at all for grabbing a quick bite at lunch-time. Sometimes they will have fresh fruit cups available for purchase - which is a refreshing treat. This Bruegger's has free WiFi and as with all Bruegger's locations I've encountered, the atmosphere is inviting (kind of a bit of a homey-feel). The music volume isn't too loud so it's a good place to study or get some work done. I've never seen the the place packed but my suggestion for a good study area is to the very right when you enter the establishment - there are only a few tables in that area and it seems to be the quietest and most private place. If you're interested in catering, they do that - so come on in and order some bagels (or salads, or muffins, or beverages) for your next gathering or meeting. My number one suggestion? Get a Bottomless card. They go on sale around the holidays and offer unlimited pop, tea, and coffee to card holders. In addition, there is a monthly special only for Bottomless Card members (such as $1 off breakfast sandwiches, or free bagel with a purchase of another bagel, etc.). read more

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Started my morning off with something new! Don't usually make it over to the west side but I was here for work around 7am and was greeted with great service and hot coffee. I've never been to Bruegger's but I'm certain I will come back after this visit! read more

Love their bagels and customer service is great. Workers are kind and polite. I don't order sandwiches, just bagels. I've had pretty much all of them and whatever floats your boat, try them! read more

Bagels taste good,multiple choices. Didn't give me the choice of a warm up bagle. But the waitress told me,they assume u want the cold one. read more

favorite place to get breakfast for my wife when she's sleepy and is sick of cooking. i love their bagels and the variety provided is astonishing. my wife, kids, and i simply adore this business and have no money giving them our money! read more

This place has one of those setups where you have to order in one place and then walk to another place to tell them yet again what you ordered and pay. I'm a big fan of the order, wait in the same spot or pick up in another spot procedure. I dislike saying my order twice. In addition, I've found that if I come in here for just a water or coffee and i don't want to order a bagel, i get ignored in favor of another customer who came in behind me who is standing at the "correct" spot to order. This has happened to me in more than one location. Why do I have to order my bottled juice from the bagel guy? That's right, I don't. But when I go right to the register, people think I'm confused. Which, to be fair, I am a good amount of the time, but not when it comes to ordering bagels. In the other hand, I kinda think their bagels are slightly better than Einstein Bros. But I'd really have to do a side-by- side visual and taste comparison in order to make that claim with any certainty. read more

This was my first time at a Bruegger's Bagels, I'm asking myself WHY???? Nice location, plenty of yummy choices. The guy behind the counter was a hoot :) i tried the everthing bagel with veggie garden cream cheese, I had him throw in an egg. For protein; ) . Definitely be back. .give then a try! read more

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Best bagels around! Stopped in for some this morning on my way to work, the entire staff is always so friendly and fun even early in the AM. Great quality for the price and you can even add salmon to your bagel! Who would have ever thought? Only good things to say about this place read more

Employees were not welcoming or nice, do not understand the value of customer service. One employee in particular told a customer in a rude way to get out of the way, when she was just saying hello to someone. Made the vibe in the establishment very awkward and tense, this brueggers does not feel like a place of comfort and somewhere I'd never want to bring my children. Very disappointed, so better. read more

Honest moment here: I've only been here twice. Both times I got the amazing chicken spaetzle soup. So to be fair, this review would probably be a 5-star if it was based purely on that soup. However, this time I thought I'd go cray cray and get the half Turkastrami on Rye sandwich (with the soup of course). This nutso-sounding concoction is turkey and pastrami on rye with arugula, tomato slices, honey mustard and cheddar cheese. Now, I'm not one to blame the workers usually. I'm not sure if the young lady was just having a bad day or what but she was all out of sorts. I had to tell her what type of sandwich I wanted 3 times, first time she grabbed the wrong bread and second time she forgot the pastrami. When it was finally going the right way she accidentally dropped it on the floor. Woops! I had asked to sub spicy mustard for the honey mustard bc I'm not much of a honey mustard fan. I ended up getting honey mustard anyway. :( By the time I finally got back to work my sandwich was cold and soggy. I will definitely be back for the soup but not so sure about the sandwiches. I'll update my review later! read more

Wanted to try this place while in Ohio for the holidays because we heard it was so good. They had no soup. Didn't have three of the bagels for their speciality sandwiches. Apparently whoever is in charge of ordering has no idea how to do their job. read more

I have a flair for the dramatic. And my previous review was just that. I had a pretty bad experience, but I decided to give them a second chance. Who doesn't deserve a second change? Well, I'll tell ya - Brueggers. I made special trip from my apartment in Lakewood to get to Brueggers last Sunday morning. I was greeted by an empty store and a grungy looking employee leaning on the counter and texting. I got stood infront of the bagels and waited a bit. I got 6 bagels and a container of cream cheese. The same employee I referred to in my previous review took my credit card that same way as before. It must just be her thing. One of my pumpernickel bagels was literally flat on one side and some were undercooked. Just an update. We need better bagels on the west side! read more

This place is so good it also has great location the egg sandwich was spot on. They got my order right when I was with 10 people. There worker are also really nice so I suggest you eat here. read more

I have been going here since the 90's when I was a little girl. Their bagels are THE best and I have never had a problem with service here. My family goes there about three times a month and we have never had a problem! read more

Food is awesome. Workers would have to try to be less pleasant. Will not be back. I've been a walk-in customer as well as trying to call ahead. Always met with an indifferent attitude. Customer service boils down to management. I get it this place is too busy so we won't trouble them any more. read more