A few weeks ago, my 96-year-old father came here by himself and ordered soup. He wanted nothing else but soup. I find out later, they sold him the Group soup, which included rolls, napkins, cups, plastic ware, and a cookie. All for almost $29. For SOUP! I went back and complained, and the manager showed little interest in helping me. He insisted they explained this to my father, and made no attempt to rectify the situation. When a senior citizen only wants soup, and you sell him more than that, you are taking advantage of an elderly person. Shame on you! If this is how you treat seniors, I can't imagine how other customers are treated. As a result, I'll never eat at this Panera or any other Panera location in the future. You shouldn't either, especially if you're a senior. read more

I frequent this location a few times a week. The staff always is friendly and greets me. Gustavo provided great service on my last visit and another employee I believe to be an assistant manager made sure I had a stopper as I had ordered a hot tea. The salads are always fresh and delicious. Kudos to the team! Great job! read more

This review is for Panera Catering from this Cafe location. I order a lot of Panera and the presentation/delivery varies widely. This cafe has it down! Great preparation and packaging, on time delivery, and friendly staff. read more

I just moved back to the area this Panera has been open and here for a long time. It's nothing special and the food is always good and the staff is always for the most part you decent. I went in right before closing one night and wanted the one dozen mini chocolate chip cookies and when I asked how much it was, the girl said 3999. I just looked at her. She was serious. I said I think it's a mistake. She said let me check and I said no, it's definitely a mistake. 12 small chocolate chip cookies is not $40. Turns out it was a mistake. She was embarrassed still lovely. Just typical of situations today. Just pay attention to what you're being charged. Everything is more expensive but not that expensive staff needs to be trained better so far everything I've had there has been good and I'm gonna still continue to go. read more

Got my wisdom teeth out and everyone recommended Panera Mac and cheese! I used to get this all the time in high school but forgot how much I loved it! The staff was friendly and got it out quickly for me as well!! read more

Overpriced food and way too salty for my taste. The chicken noodle soup was so salty I couldn't taste anything else and had to toss it. The sandwiches are small for me and I am not a heavy eater, and also salty. Nice people for the most part. Two pick2 orders were $40. This is a half sandwich with soup. The store was clean but some plates had been left half eaten on two tables. I'm not going back. read more

Prices have tripled, meal sizes are less than half. Not good enough for it to be how it is

I've been to many Panera Bread restaurants around the country and this might be the worst one. I think that the Panera Bread menu has a lot of choices and the food is decent but it's gotten very expensive and theyve reduced their portions. Even that didn't stop me from going all together until today when my husband told me about a story of an employer cussing at a customer regarding not getting a tip when using a kiosk. Panera Bread's customer service has really gone down hill. They were always kind of slow but the food processing has gotten slower and the customer service is pretty poor. Don't go there if you're in a rush as they frequently bumble orders. Most of the workers we've encountered at this location and at others seem like they dislike their job and don't seem to care about getting fired or don't feel their job is at risk the way they treat customers. It's pretty reprehensible. I've seen workers arguing with customers about orders when all they wanted was their order to be corrected. The work ethic is poor and the mentality of workers has been really bad in my experience and it shows in the under 3 stars for all the Panera Bread restaurants in the area. The culture comes from the top and when the service is bad the food doesn't matter. I'd just say stay away. read more

Had our Panera Bread sandwiches, and it was delicious. I usually go for the Turkey Sandwiches with chips or french fries. Food was good here, service was not the best. But I still enjoyed my food and all. Cant forget Panera. read more

It was an honor coming to the worlds worst Panera. Every table was dirty while putting up Christmas decorations at the register. They got our order wrong 3 times. It doesn't matter what you order they will make it however they feel like making it. Perhaps there is a gas leak or something affecting the staff? Good luck everyone! read more

Tried their toasted Italiano I had heard good things but it was anything but. Tasted weird and of course ended up with terrible stomach pain. Last time visiting there read more

Anybody ever gone to McDonald's and been told that they're out of buns. Maybe you'd like to have a quarter pounder burger McMuffin?? So very tired of Panere BREAD not having bread bowls or baguettes AGAIN!! It's early in what should be their dinner rush this Friday not even as late as 6:30 pm. read more

What a disaster this place is! Next one that should close down. I waited in line behind 1 customer that took 20 minutes! Who only ordered a drink and a bun. They seemed to be gabbing more than anything else. I finally left the restaurant, I didn't order, I was a family of 3 hungry people. The place was dirty and poorly managed as I saw 3 people standing in back area doing nothing. And one was the cook. The restaurant was empty besides that. Sorry, but this placed is dirty and not recommended. I guess losing customers just doesn't matter anymore with today standards! read more

Believe it or not, I had never eaten at a Panera Bread before so when my walking partner suggested stopping for breakfast, I thought was a good time to check it out. We went inside, placed our orders at the counter, were given a buzzer and decided on a outside table since the heat had not set in yet. As breakfast happens to be my favorite meal of the day, I ordered an egg white sandwich with avocado on a multigrain bun, hold the cheddar. This sandwich was right up my alley, I thought. While we were sitting waiting for the buzzer to go off, noticed our table had not been cleaned in a while so covered the sticky, jammy sections with a napkin. About 15 minutes later, the buzzer indicated was time to pick up out food. My friend ordered yogurt and granola, a very simple breakfast which she seemed to enjoy. My sandwich could have been tastier if it had not been dripping in what appeared to be grease. I dabbed what I could with my napkin although it was too late as the grease had permeated the bun and it too was greasy. The sandwich had absolutely no taste. Honestly, I had never thought of anyone messing up a breakfast sandwich although I continue to learn new things every day. My suggestion for you Panera is to be sure your employees wipe the outside tables throughly and often. With respect to the sandwich, it doesn't have to drip to be tasty, I understand the need for a little oil on the grill, however, little is the key word when we are talking about one egg white. Would I return? I can't say for sure, with so many breakfast options in the area, there are many yet to explore. read more

If you prop the soda machine up on the front end, on top of some small pieces of something, the water will roll towards the drain better and decrease flooding. Also, pouring boiling hot water down the drain can unclog old sugar and grime build up. Everything is going good at this location! read more

This is their worst location. The staff never knows what's going on or how to properly handle or process orders. If someone is purchasing pastries, the cashier waits on the entire line of people until they get a free moment before even starting the order. What the hell.... Why does it take 20 mins to pick up bagels? read more

Is this was Panera called a bagel now? looks and tastes really bad.Once, Panera was a great place, good food. Now the bagels are small and tasting like plastic! what's going on?? read more

It has been a long time since I have eaten at Panera so my daughter and I went there for dinner. The soup bowls were half full at best and lukewarm. Our sandwiches were terrible. I ordered the Toasted Garden Caprese and it had a teeny tiny piece of cheese, not even a bite's worth. I included a picture because the sandwich speaks for itself. I asked the employee who was making the sandwiches if he could possibly add a bit more cheese. He said no. I asked about the soup being half full. He said it came pre-portioned and there was nothing he could do. And he seemed angry. Nothing tastes good either. $40 down the tubes. I did a chargeback on my credit card so maybe all is not lost. I can't imagine this place being open much longer. Bad food and even worse service. read more

Panera Bread - Toasted Garden Caprese - Salad Near Me - Westlake Village, California

First time at Panera in many years. Picked up lunch for 3. Jaw dropping how expensive it was for the most basic salad and sandwich. Pick 2 for nearly 20$. And not even tasty. My med sandwich was horrible. Couldn't swallow two bites. Lesson learned. Will never be back! read more

I've never been a fan of Panera. After all, I've been to 6 other locations, in other words, I keep trying -- but to no avail. But I try again, someone gave me a gift card...sigh. The location is nice enough. Long (and narrow), lots of seating, big kitchen area. Perhaps it's worst (and it should strive to be the best) is the front bakery area. Very small, maybe 5-6 foot, with bread and bagels along the wall. That front area is very important! And, by 4pm, they only had 12 cookies and a few odds and ends. Not presentable nor appealing. For LUNNER (late lunch, early dinner), I ordered a SMOKEHOUSE BBQ CHICKEN SANDWICH [$9.99, 3.5 stars] -- excellent white pulled chicken (very tender!) but small portion, slice of cheese, fried onion ring. Really good taste! But the bread, ugh. It was thick slices (like banana bread), it felt as I was eating all bread. Wouldn't order again, at least, on that kind of bread. So, I still have value on the card. Ugh. read more

they did a great job. I got sandwiches and soups for a party of 6 people and everything was correct and on time.

This is for the Westlake Village store on Lindero Canyon specifically. Good location. Plenty of parking. Great people. There's generally consistency when you order the same items, so you know what you're getting. The food is fresh, but just seems uninspired. Different salads taste the same with some minor variances. This is probably due more to corporate decisions than their local creation. Biggest problem I have is with cleanliness. Today there were 3 other people dining. I counted at least 3 employees. There were no plates that had been left on the tables, yet there were a few straw wrappers and a couple small food items on the floor. And plenty of crumbs on the floor. Also a piece of paper on the floor in front of the registers. Tables were askew. Someone should always go around with a push sweeper, and take a moment to straighten the furniture. I've seen the manager's name on the door change several times over the years. Not sure if that has anything to do with it. When prices were lower I was more forgiving. But $18+ for a "you pick two" lunch (not even including a drink) and I'm starting to think I can get more for my $20 elsewhere. read more

shout out to jenna and gabby. Both super nice girls when I came in July 18. I love the sandwich I got. The lobby was clean and the service was quick. Will be back! read more

It's not this location. It's Panera bread! My newborn nephew could make a better sandwich for less money.. this is overpriced, stale cafeteria quality, disguised as a chain restaurant. BS food read more

Seriously? A Tuna sandwich with more vegetables than tuna? I didn't order a $11.00 vegetable sandwich with tuna! And the tuna has way too much oil/mayo! Subway makes a much better Tuna Sandwich! Lesson learned! read more

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Used to LOVE this place with their excellent customer service, reasonable prices and most importantly their regular customers. Recently however with their insanely high prices and with their automated cashiers, the excellent customer service is gone, their associates have been laid off, and the regulars don't come back because they can't afford this place anymore. A single kitchen sink cookie is $6.59, a chocolate croissant is $5.59, a soufflé is $7.99 and they have severely limited their bagel selection, not to mention they are $3 each! We have seen this before, this will be the end of Panera like many others. Very sad. read more

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Terrible today! Filthy bathrooms, no hand towels, no ice. Dirty everywhere. I have not been here in a few months. Will not be back! This used to be a favorite. read more

Sometimes you crave soup and a salad. This Panera location is really knows their service. Giovanni was such a sweet energy and I was able to take my time to order even though they were about to Close. Ppl these days are anxious about dining out and also just stressed with this unfortunate Pandemic. It's nice to walk into a business and know the employees who also are dealing with the same pandemic and whatnot can be grounded and kind. I only note this- bc some of other businesses are not quite there with customer service. read more

Panera Bread - Social distancing dining and great service. - Salad Near Me - Westlake Village, California

The Napa chicken salad sandwich was very odd tasting. I am used to the chicken salad from either Gelson's or Trader Joe's which is delightful. This had an off-putting flavor, and was on sourdough bread. This type of chicken salad does not belong on sourdough bread. It belongs on a brioche bun or fluffy, white bread or crispy French roll. It was very salty and tangy and not at all delicious. On a good note, the wild rice chicken soup was very good. I doctored it up a little bit and it was delicious. The warm Mediterranean bowl with chicken was just meh. Just a bunch of random foods put together with a Mediterranean theme. I think because it was so expensive through DoorDash, I am looking at this with unkind eyes. I will try it again in the store where prices are much more reasonable and I will get it even fresher. Just don't order the Napa chicken salad. read more

The idea of Panera Bread is great, but the execution... Not so much. Both for lunch and breakfast, this location just doesn't meet expectations. Our company initially went with Panera Bread for our weekly breakfasts, but we switched to a different caterer after repeat issues. We'd order well over 50 breakfast sandwiches, pastries, juices, fruit, etc. every single week for months. They treated us like we were a one-time customer every time, not really putting in the effort and enthusiasm you'd expect. When we started noticing sloppily prepared sandwiches, we pointed them out to Panera Bread. They said that's just how it's done or they're just busy. We worked with them for months. We never felt like we were valued customers here, especially by the catering assistant who delivered our food each week. Calling in to make changes to our order would be a hassle. No one knew about our order and no one really cared to find it. If I asked to leave a message and have her call me back, I wouldn't get a call. The caterer would also arrive at different times to fit other customers' requested delivery times. They would call 5-10 minutes before as a heads-up... Not enough time and not what we wanted. Once, our food arrived 30 minutes ahead of schedule. The caterer might be a one-girl show, but that's the company's fault -- not ours. These are big, pricey orders... We can't accept below mediocre. We had to go elsewhere. They recently emailed me to say they have a new menu. Okay, send it over. Will give it a look... Never heard back. As for lunch, the place is okay. Not sure how group lunches fare, but ordering for individuals isn't too bad. Still disappointing, though. The menu (and the menu pictures, might I add) makes it seem like the salads are fresh and the sandwiches are airy. In person, the salads and sandwiches are soggy and just lacking in presentation. For the price, this isn't a stellar choice for lunch either. The menu is what you'd expect at a nice brunch place, but this location doesn't pull it off. Not even close. read more

Panera Bread - French Onion Soup - Salad Near Me - Westlake Village, California

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the food is always consistent but so is the mean older lady who works there. She hates her job obviously so beware.

I know food workers are had to find post covid shut down, but they are really scrapping the bottom of the barrel with the help working at this Panera. Ordered a half sandwich, soup, fruit, cookie, bottle of water, and a flavored tea. Going to pick up my order, there is only the sandwich, soup, and fruit...nothing else. I look at the worker who just stares blankly back. When I ask about the rest of the order, she has a puzzled look. She pulls the receipt out of the trash and reads the rest of the order. She hands the receipt to another worker, who proceeds to tell me they are out of bottled water........................I finally ask, "Well, what about a cup so I can get some water from the soda fountain?!" She hands me a cup for water, one for my tea, and the cookie..............I guess Panera charges 1.99 for a cup of water since I wasn't offered a refund for the bottled water. read more

The breakfast it's to die for hazelnut coffee with almond milk teas Delish you can never go wrong I Paneras and now for some cookies checked out read more

Panera Bread - Oops, it was so delicious - Salad Near Me - Westlake Village, California

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I would like to update my review because since the last time I reviewed this establishment has gotten much better! I'm so happy. They're not stingy with the butter anymore & orders are accurate & tasty! Whatever you did Panera good job! read more

Panera Bread - Salad Near Me - Westlake Village, California

The food here tastes good. At first glance there doesn't seem to be a lot of seating but I've never had to take my food togo instead of sitting in when I wanted to due to a lack of space. I wish the portions were a bit bigger but in terms of hitting the variety of foods, they hit the mark. read more

Panera has changed and not for the better. They no longer have the Napa chicken salad sandwich (used to be my favorite) and they have gotten rid of all their cashiers so you have to order at the kiosk or on the app. To cut costs they have cut jobs. I don't mind ordering on line for a "to-go" order, but I am not going to choice a restaurant that insists on that method in-house. The food was fine, but nothing special and many of the tables still had dirty dishes from previous diners. Sorry, Panera, you have lost this customer. read more

I come here semi-regularly for breakfast, depending on how good traffic is, and if I have time. For breakfast, I usually order the chicken noodle soup. It comes with a very delicious, fresh, and hot bread roll. The bread gets 5 stars from me. The soup gets 3-4 stars for me. While good, the soup doesn't come with much substance, and sometimes comes with inconsistent taste, though usually it tastes pretty good. The prices: For what you get, I believe this place to be a little over-priced. I give it 2.5 stars in terms of price. The service: The employees here seem to be nice, and the food comes quick enough. No real complaints in this department, as I'm yet to have a bad experience. I will be back. This place really doesn't deserve all the negative comments and reviews in my opinion, so don't let them deter you from trying this place out. Still, this is only a 3 star establishment in my eyes. read more

Panera Bread - Chicken noodle soup. Comes with a freshly made roll. - Salad Near Me - Westlake Village, California

This location is one of the dirtier ones I have ever been to. The tables never seemed to be cleaned and the floor is terrible. Food has already been decent enough but nothing to write home about. They are really on top of their to go food and have that area worked out really well to grab and go. What baffles me is the long line it always has for overpriced, mediocre food. For a quick fix and fast lunch, it's not bad but I couldn't make this a constant staple. read more

I am really grossed out at the moment I hope I don't get sick but I'm sure that's going to happen because I found rat poop in my Mac n cheese after eating about half of it!!! Completely disgusting! I thought it was a seed so I tried to squish it with a knife to see if it squished. Yup it did!!! read more

Panera Bread - Salad Near Me - Westlake Village, California

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Im giving a 5 star because of service and customer service . I believe we should offer some grace during this difficult time as we all learn to adjust to how things are ran now a days. So yesterday we placed an order and picked it up. There was a misunderstanding andnwe had to back. This is where i give 5 stars . So without hesitation or excuses our order was completed and with no charge. No argueing. We were not expecting it to be free so that was a huge plus. Anyhow everyone is trying to get thru is COVID-19 mess. Hang in there . And thanks for fixing it without conflict . read more