Whenever I order from Firehouse subs, both this location and the Simi Valley location, I always ask for no pickle; however, instead of leaving it out as requested, on several occasions they've still added it but tucked it under the sandwich and paper. The food is good but when my sandwich ends up still tasting like pickle when I specifically asked for no pickle, it's a bit disappointing. Like why? read more

Staff was great. Place was clean and the sandwich (Hook & Ladder, but turkey only) was really quite tasty. I had been to a different location years ago and did not enjoy it, so glad this one seems to be way more in synch. Welcome to the neighborhood and thank you! read more

Firehouse Subs, Thousand Oaks (order and delivery via DoorDash) Order confirmation: 5:27 PM Order delivered: 6:02 PM Cost: $46.47 This included a two for one discount. Two sandwiches, two chips, and two sodas came in just under $50 all in with DD driver tip, DD express fee, and DD service fees. Everything was well packed, with the sandwiches placed in very nice individual cartons. The sandwiches were very large. The bread was very soft and held together well. Ingredients were standard fare with nothing standing out in either direction. The standard Lay chips and drinks were as the should be. Order details: Large (11-12 inch) turkey and provolone sandwich on white bread with lettuce, tomato, deli mustard, and no pickle, ordered as a chips combo with Lay's Classic and a Sprite. Relatively average quality that does not warrant the cost. I do not plan to order from Firehouse Subs via DoorDash again. read more

Firehouse Subs Westlake Village - Receipt via DoorDash - Sandwiches Near Me - Westlake Village, California

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Errand day for this gal. On my way home I stopped in at Firehouse Subs. I've heard good things about it, so It's been on my bucket list of places to try, (variety is the spice of life, right?). I felt welcomed there the minute I walked in. Orders are taken at the cashier station. The person who took my order was very nice. Family friendly. The décor tells it all. Where other places charge more for their meals and give you less, Firehouse does the complete opposite! Sandwiches are reasonably priced, and you won't be disappointed by the portion size of their sandwiches. (See my photo below). I ordered their Italian Sub Sandwich - Medium Size. 1/2 sandwich had plenty of meat. It was so good I ate the whole thing. I couldn't get enough. Bread wasn't soggy, not too much shredded lettuce or Italian Oil dressing. Everything served was fresh and tasty. I recommend Firehouse Subs! Try it! You will love it! Conveniently located in the shopping center at Thousand Oaks Blvd and Westlake Blvd, right by the 101 Freeway. Our Firefighters are our heroes and very giving for those in need. I for one will be dining here again! read more

Firehouse Subs Westlake Village - Favorites - Sandwiches Near Me - Westlake Village, California

I appreciate the 5 star customer service here! Unfortunately, the sandwiches just don't hit for me. The turkey and cheese lack flavor. They melt the smallest amount of cheese on their sandwiches, it becomes lost in the sandwich. The bread is not great. Bread is what makes a great sandwich. There is a lack of condiments as well. I had to add my own mayo/mustard at home. I gave it two chances, but this place is not for me. I was generous with my rating. read more

Tonight was a return the one of the best sandwich shop chains in Ventura County. I've visited multiple Firehouse Sub locations and all have similar experiences with quality and quantity of food. This location in TO is a little small, but it does offer indoor and outdoor seating. The service is standard and they try hard to keep their restaurant clean. The sandwiches were fresh and tasty and having the hot sauce bar is a treat! Tip: Get the sweet tea and chili. Both are very good and complement each other well. read more

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Absolutely amazing the food was delicious the customer service was outstanding i came in n got a turkey bacon sub very delicious tanya was kind read more

It was literal love at first taste with this sandwich shop. I was a first time turned firehouse Sub believer! I got the Italian sandwich and was amazed at the taste for being a chain restaurant. They did not ration my ingredients which I really appreciate in this economy you truly get your moneys worth. The place was empty and they did not find my order right away which was kind of weird I was the only one there and ordered ahead of time. Once I was acknowledged service was great had me in n out of there. read more

First time trying out Firehouse Subs. We're long time Jersey Mike's fans. Got the Italian and was wowed! Love that the bread is toasted and they don't stinge on the fillings either. Ordered ahead for pickup via Ubereats (they had a BOGO deal) but server didn't seem to know about my order when I arrived which was odd because the place was empty at that time. They found it eventually. Small store with a few tables inside and some seating outside. In the same strip mall, you can go get some dessert after at Yogurtland or Lt Calf! read more

Firehouse Subs Westlake Village - The Italian - Sandwiches Near Me - Westlake Village, California

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I tried this store for the first time last week. Ordered the Club sandwich. Not bad but it helps to remove the paper that separates the cheese slices. Didn't appreciate that. I reached out to the store but no answer. Last time I go there. read more

Firehouse Subs Westlake Village - That's the paper that was in the sandwich - Sandwiches Near Me - Westlake Village, California

This is a new location for this chain. We ordered our staple sandwiches and they were really good. The lunchmeat and rolls were fresh and the service was good. However, there seemed to be a little confusion behind the counter, which is certainly understandable as it is a new place and the employees are getting used to their new shop and management. The restaurant was clean and welcoming. Overall, this is a great location for great sandwiches hot or cold !! Please check it out! You won't be disappointed ! Cheers ! read more

I've had Firehouse Subs a few years back but I was thrilled to see a location open up near us. We went here today and my Firehouse experience was as great as I remembered. Our group enjoyed the Firehouse Steak & Cheese, the Firehouse Hero, and a kids grilled cheese. Both of the subs were really tasty and the portions were plentiful. I really liked the meat-to-cheese ratio in the steak and cheese. And the subs were perfectly toasted to where wasn't any burnt/crusty ends to the sandwich. The customer service was top notch and very friendly. I do like the Coke Freestyle machine they have as well. There is limited indoor seating but there is some additional outdoor seating. I feel confident Firehouse Subs will thrive in this area. I know I can't wait to go back and try the BBQ Cuban! read more

It's rare to get a DoorDash order as good as this. We ordered two subs and they were both absolutely delicious. I spoke with the team at the restaurant, and they made sure my order was accurate. Came out perfect. Thank you! It was absolutely delicious. read more

Firehouse Subs Westlake Village - Hook & Ladder.® - Sandwiches Near Me - Westlake Village, California

Always get excellent service and excellent meals here. Tonight my wife and daughter ordered a pick up order abs everything was great. I should have listened to my wife when she suggested I order from here too, but I decided to order something from somewhere else and it was not good. I should have listened to her and ordered my usual Hook and Ladder sub as that would have been amazing. My lesson has been learned tonight to listen to my wife when she says that Firehouse Subs would be an excellent choice for dinner. read more

Came in today, the Mac and cheese was good! I enjoyed my sandwich, got extra sauces on the way. The only complaint I have is I asked for an extra pickle and didn't even get one :') read more

I just had to take a moment to recognize Tanya, the general manager at Firehouse Subs. From the moment you walk in, she greets you with such warmth and kindness--it truly makes you feel right at home. Tanya is incredibly sweet, attentive, and goes out of her way to make sure every customer feels welcome and well taken care of. It's rare to come across someone who puts so much heart into what they do, but Tanya does it effortlessly. Her leadership and positivity shine through, and it definitely makes this Firehouse location stand out. So glad she transferred from Simi as this Westlake location is closer to my home. Thank you, Tanya, for making every visit such a great experience. See you soon! There was another lady that was trying to help me with the Firehouse app as my offers weren't showing up, I didn't grab her name but she was very nice as well. The staff here is wonderful. read more

Everything about firehouse is great. I go at least once a week. Best service & subs. The staff is always friendly and helpful. I go in & order to go. They r prompt. read more

What a delicious meal! The restaurant is clean and has awesome decor! We each got a medium sandwich and a small cup of the baked potato soup. Our meals were wonderful. They tasted fresh and hot. The soda machine has many options. We really liked the hot sauce bar and ended up purchasing a couple different bottles. The staff were very friendly and even helped to recommend the hot sauces. The fat cat peach bourbon was a hit! We will definitely be back. We really had a positive experience there. read more

Just had lunch & tried the meatball sub, it hit all senses, hot, tasty, good fresh bread, I took the young lady's recommendation and it did not disappoint read more

Sandwich's are always good and taste fresh good service! Everyone is always friendly and subs are always made on time

We went here on Saturday and had a sandwich. We ordered a club and a spicy meatball. When we got home, we realize that they forgot the bacon on a club. How do you forget the bacon on the club. I called. The lady was very nice and refunded me the money, but I really think that when people get home and they will eat their sandwich and they're disappointed. It's not OK if I need to pay attention to what they're doing. read more

No words can describe how greatful I am to have found this place. I have a very picky kid who only will eat 7 foods. Hates new foods and refuses to try any other ones. Went here and convinced him to try a bite. Loved it! Now he eats 8 food!! Always sweet people here and great ambiance. Definitely coming back here (I always do!) HIGHLY RECOMMEND FOR PICKY EATERS! read more

The best sub I've ever had in my life. totally recommend trying. The inside is themed well. And the buzzer is a nice touch. the service is awesome too. read more

Firehouse Subs Westlake Village - Sandwiches Near Me - Westlake Village, California

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It's bomb. The wait time is a bit long but the food tastes great... They add pickles on side too read more

Had the Turkey stuffing sub I don't think it is available until thanksgiving was best sub I've eaten.

Erick is a sandwich sorcerer. The engineer He conjured for us was divine, a work of art, dare I say, magic. He is a great guy and my wife and I appreciated his sandwich magic! Great food, great service, and awesome soda machine! read more

Firehouse subs are the best subs you can find. The bread is great and the sandwiches always taste perfect. This is a new location in Westlake still learning to train their people as of 6/24. They will get better at service and be the go to place 6 months from today. read more

I was super excited for this location to open. I used to go to another location out of state. Every time you entered you received a warm embrace, "Welcome to Firehouse"! This location didn't do that both times I visited. The out of state location also had a unique collection of sauces to add to your sandwich for free. A small sub here is way too small to feed a kid or an adult, while a large is more expensive than most sandwich places. We ordered a steak sandwich to go, and the steak was cold when we ate it. Maybe it would have been better had we eaten it there, but I don't have that issue with any other local sandwich places. The meat in the Italian wasn't as good as competitors either. I'm bummed to write this review, but it's more to remind myself why I'm not going to this location anymore, and will stick to the other nearby sandwich places. read more

Firehouse has become our new family favorite. Past favorites included Jersey Mikes (husband) and Subway (son) but we all agree that Firehouse is far superior. It's pricey but worth every penny. Our favorites are the Italian and the meatball, though my husband recently tried the NY Steamer and declared it the best sandwich he's ever eaten. We live 5-10 minutes away and typically order online for in-store pickup. Never had a wait for the food. Friendly staff. Efficient order pickup system. A+! read more

After being a very loyal customer of Mike Subs and having most disappointing sandwiches over the past several times ordering from the Avenida De Los Arboles location. I discovered Firehouse Subs. Yes a bit further but what great experience in ordering and more importantly the quality of the food. Somewhat under staffed, however that seems to be par for the course these days. The young lady had my order ready as soon as I walked in. Food was great. read more

Terrible service. The staff refused to give me my pickup order unless I tapped "Picked Up" in the app before I even received the food. They were rude, pushy, and completely unprofessional. I won't be coming back, and I don't recommend this place to anyone. No customer should be treated this way. read more

Expensive for what you get, the large sandwich is small. Not worth another try unfortunately.

The sandwich was tasty but so small... I thought it was a kids size. Small was almost $8 and left you hungry/hangry :( They should call it petite! read more

This has to be one of the best sandwiches I've ever had. Service was amazing very friendly staff who didn't care if it was my first time and I had questions. Great food, great staff, and great music. I definitely will be back read more

Firehouse Subs Westlake Village - Turkey Bacon Ranch - Sandwiches Near Me - Westlake Village, California

Ordered online for pickup and 20+ min for sandwiches is a bit much and was still late. When I arrived I saw why, one person working the register and nobody else. Coworker came back from his lunch to make sandwiches. Decor was fine but who really cares as long as it's clean and it was. Food- pastrami was sad as I've had better from the grocery store, turkey was fine. Bread was good but that's about it. Price to size was way off $12 for what seemed like 6in of food on an 8 in roll. Several better options in the area such as sienna, Rhineland and Italia. This is better than subway but not by much. read more

My kids love this place! Great soda machine and sandwiches always ready when I order online! Good new addition to Westlake!

Finally! The drive to the Simi location wasn't too bad, so I shouldn't complain, but I'm really happy to have a Firehouse so close now! It means I can get my favorite sandwich pretty much whenever I want, and my hot sub will still be hot even after I get home! Yay! read more

Ordered a sandwich at 3:50pm for pickup. Online said it would be ready at 4:05. It is now 4:25 and people who came in here are getting their order before me. Avoid this place until they figure it out. Disappointed 4:30, still waiting. There are better places that won't do this to you. read more

Good food but the service is pretty bad. Took 35 minutes to get order and others as well were complaining about the length.

Staff is beyond kind and the food is amazing!! I've had the Italian and meatball sub so far and they're both to die for- I absolutely recommend this establishment :-) read more