Had one of the worst customer service experiences of my life here back in September of 2021. My family and I got there and put in for a table. They told us it was only a half-hour wait so we put our names in and walked around downtown Kent. After a half-hour we heard nothing, so went back and they told us it would be another half hour. This was annoying but everywhere else was crowded so we decided to stick it out. An hour rolls by and we haven't gotten a text that our table was ready, so we went back again. They told us that they were closing early and that they wouldn't be able to serve us. It was ridiculous that they weren't able to text or call us to let us know that they were canceling our table, especially because they had our number on file. I've had multiple friends have similar experiences with the workers. read more

Wings are always crispy and delish service is ok beer is cold always here on game day go browns

This was my first time coming here and I was extremely impressed! I got one of the wraps, the turkey club, and it was great. The service was amazing, my server was named Bryna I think, and she was great! She was so sweet and was there so consistently. I couldn't have asked for a better experience. read more

This spot never fails, good food, great people and the people taking care of you are A-1! Thanks Brooke and Kendall!

Drop our girls of at college. Food was fabulous. Service was great. Bathroom was clean. 45 minute wait. read more

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Wow is this place going downhill! Have been her quite a few times in the past although not a regular. Menu has changed and the salads leave a lot to be desired! The black bean burger salad was a favorite of mine....no longer on the menu but you can add the black bean burger to any salad....NOT the same it was borderline mediocre! The photo doesn't even look appetizing. Not to mention the last few times we have been there they are out of a lot of the beers on the drink menu. Too many really good places for food and drinks in Kent and beyond to waste time here. Nice patio but not worth the sub par food and beer. read more

Panini's Bar & Grill - New American Near Me - Kent, Ohio

Walked in front door at 4:30, walked out at 4:40. No hostess in sight, absolutely no waitresses to be seen. Only employee visible was a bartender on the patio. Was never greeted or even seen for that matter. Also visited last spring, was seated and waited 20 minutes to be waited on. Left that time too. Don't imagine I'll have any reason to return. read more

The Kent Paninis needs to be SHUT DOWN! Awful food and terrible management. This restaurant is absolutely disgusting. I do not usually leave reviews on places but had to create an account to document my experience. On my visit Wednesday, July 14th I went to use the women's restroom and was shocked to find smeared fecal matter on the floors and splattered across the counters. I immediately went to find someone to alert them of the situation and was told by multiple people that everybody had already known and that they were "trying to figure it out".. Why was the restroom not closed down the second this was discovered? This is not even the worst part! I had discovered this as soon as we had arrived and after my visit of over an hour (because our food took 45 minutes to come out).. I went to use the restroom again before leaving because I was unable to previously.. and the feces was STILL SMEARED ON THE FLOOR AND SINKS! AFTER AN HOUR! It had not been cleaned whatsoever and the management and staff all knew it was there! Yet the bathroom remained open for the customers to walk around it! Unbelievable!! The health department needs to shut down this location at least until they can get management that knows how to MANAGE. read more

Panini's Bar & Grill - New American Near Me - Kent, Ohio

Used to be one of my favorite bars, this place has gone downhill quick. It's a sports bar that refuses to get the nfl ticket, I shouldn't have to say anything else after that. The only reason I ever went to this place is because they had football on. Trust me it wasn't for their subpar food. Their staff is clueless and arrogant and after they refuse to get the ticket for football season, I refuse to ever go back. Still love you kyle and Annie. read more

Terrible service. Waited 10 minutes to be seated then 20 minutes until the waitress came by. Food was not cooked properly. Worst place ever.

It's been a year or two since my wife and I visited this place. Since that time we've noticed a definite decline both in service and the general appearance of the location. For example when we walked in there were several employees just standing about and we had to almost beg to be seated as they were engaged in their own conversations oblivious to us. We were seated at a table outside that was dirty and had an obvious broken umbrella that drooped. We went back to the station and had to interrupt the employees from their internal conversation and asked to be reseated. The food and service once we were seated was pretty close to what we remembered from this place. However we will probably not be going back as the general staff seems not to care and the general appearance of the restaurant has gone downhill. There are much better options in Kent. Owners beware of your staff....if might explain why the place was half full at 8 on a Saturday nite. Just sayin... read more

How is this place still open? I thought I would give them a chance considering not many other places are open for lunch in the area. Some things never change. I didn't even get to the point of ordering food. The girl at the bar was completely clueless. "Wasn't sure where a beer list was." Had no clue what beers were on tap. Then finds a beer list. About half the beers on tap were on the list. I asked a question and she just walks off confused. The patio is this places only saving grace because the service is forever sub awful. I don't think I've ever had my order come out correct. Food is awful. Hopefully some other lunch options during the week open back up soon. read more

Hands down one of the worst restaurants I've been too. Their famous sandwiches were disappointing and barley edible. It was 90% coleslaw 10% meat. Food took an hour and a half. Drinks were watered down. Overall one of the worst dining experiences I've had. You're better off eating at a fast food place. Higher quality food. read more

They shouldn't even have 1 star. I've never seen such horrible customer service. The waiters greet you HORRIBLY they broke my sisters REAL ID and the waiter threw it at her and said nice fake. Keep in mind she lives in California and has to use that ID to travel home for thanksgiving. The management had nothing to say and tried to make her pay for her uneaten food after she left crying because of how nasty that treated her. I've never seen people so rude and disgusting read more

Great atmosphere, customer service, and outdoor vibe. Food is good as well. Plenty of TVs to watch your favorite games. Nice small college town with that Mid West swag. Waitresses were all super sweet and accommodating. Will definitely be back. read more

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3/20:19 my favorite part about this and other Panini's locations is the fun atmosphere. It's a great place to hang with friends and have a drink. Unfortunately, the quality of the corned beef in the Reuben sandwich was simply not good. Our waiter was awesome, however. read more

Very busy for a Sunday afternoon . We had about a 5 minute wait for a table. Very fast and friendly server who came for our drink order immediately. The wings are large and well seasoned and buffalo dip is some of the best tasting around. Unfortunately our first order of fries were cold but they brought out a fresh batch fairly quickly. read more

Panini's Bar & Grill - Wall of beer - New American Near Me - Kent, Ohio

Very slow service, even though she was nice, but we did explain we were on a time schedule....of 1.5 hours. Still SLOOOOWWW. The food is okay, not stellar. Great lookin' patio, so maybe I'll be back in the warmer weather & provide better stars. read more

The service here is not very good. If you're eating at a table, rather than the bar, your waitress will be sure to ignore you. The food is overpriced and leaves much to be desired, unless you go on Working Women's Wednesday. For some reason, the free appetizer buffet is generally pretty good. The place is good for a night of dancing. On some nights, there is a guy that takes requests in the Pub, live music in Panini's, and a DJ out on the patio. It can get pretty packed. read more

Food was good. One problem...THEY DON'T MAKE PANINI'S!!!!! No idea how a restaurant would name themselves after a food they don't even serve, but they apparently just like the word (?). Service was great though, so we added the third star. So, if youre not in the mood for a panini, go to Panini's. read more

Crappy service. Takes an hour and a half to get your food. Complete waste of time and money

Food is ok. Parking is ok on early Saturday night. The service is incredibly slow. Outdoor seating is fantastic weather permitting. I guess waiting for the food isn't so bad when you're outside. read more

Atrocious. Food took absolutely forever. The kitchen men cooked the food for my table completely inaccurately and untimely. My friends were just getting their appetizers while I was done eating my entree. The servers were just chit chatting and wouldn't even bring my friend silverware. AND now I have a horrible stomach ache as do my friends from the food. I wasn't expecting some magical Gordon Ramsey dinner but this was awful... Never eating here again. read more

We always have a good experience when we eat at Panini's. We've always had friendly waiters and waitresses too! The salads are tasty as well as the wraps. We love sitting outside on the patio! It's a great atmosphere here and a perfect location. There's lots to do in the Downtown Kent area. read more

First time back eating here in about six months the fries were burnt service was not very good never even got refills on drinks

Wait staff had no clue and management is beyond rude. I never leave bad review, but this place used to be a great lunch place and dinner with friends when I went to Kent. Bartenders have no idea how to make anything other than a draft beer and talk to you like your garbage. read more

Panini's really lives up to their name. This is a bar AND a grill! I came here for a late dinner expecting them to have a menu full of panini, and I was not disappointed. Better still, there were other options on the menu as well! I opted for the roasted lamb shank with a side of oysters, which I paired with a "Craft Flight". After putting my order in, I took a lap around the restaurant. The arcade games were a great touch and gave the place a retro feel! Upon further exploration I found a beautiful patio that was packed to the gills with customers. I was about to head back to my seat when I saw what I could only assume was a small waiter beckoning to me from the service station near the patio gate. I asked what he wanted and he handed me a golden key with jade stones inlaid upon the teeth. He gestured toward a door that I hadn't noticed before. I stuck the key in and turned to look for the waiter, but he was gone. I opened the door and walked through to the other side. What I found was a land full of more beauty than anything I could have possibly imagined when I first arrived in Kent. The sun shone brightly on grassy hills as far as the eye could see. What seemed like thousands of butterflies fluttered around me. The sound of a gushing waterfall could be heard to the east. I turned around once more and could still see Panini's patio behind me. I closed the door, and turned my back on Kent for what I believed would be forever in favor of a more magical life. How wrong I was. As soon as the door latched I heard the crack of thunder in the air. I looked up to see dark storm clouds overtaking the sun that had cast its rays on the grassy hills. The air around me was filled with buzzing as the butterflies grossly mutated into a swarm of wasps. I broke into a panicked sprint to try to avoid them, and tripped over the root of a gnarled oak tree. Searing pain shot up my leg, and I looked down to see my ankle twisted at an angle that turned my stomach. It was then that I heard a cackle that drained the blood right from me, and I nearly fainted. The small server from Panini's patio stood before me, only he looked much different from before. His smile stretched wide across his face, with broken yellowed teeth exposed. Flecks of saliva flickered from his moist lips. Where his nose should have been was a red clown nose, dried and moldy. His eyes were crusted shut, and aside from a few wisps of hair, his sunburnt bald head was exposed to the air. He was swathed in a black cloak, and held above him a cane topped with what looked like the skull of a possum. He leaned close to me and whispered, "Can I get you anything else?" And with that I was back at Panini's, seated at a booth. My shank, oysters and flight were before me. I thanked the waitress and told her I was fine. 5 stars, would return. read more

Plan on waiting for your food, after you order, for at least an hour - and then it will come out horrible. This place has so much potential and yet it seems the management just doesn't care ... read more

Remember back in the day when they let you in underage and you chugged your friends beer in the bathroom? Or that Saint Patty's Day at 5 AM when you sang karaoke (Def Leppard) and chugged your beer - only to be escorted out by 7AM? I do. Mostly. Panini's was the fall back bar. The one you went to so that all the younger friends could hang out. It was the bar you went to before heading to Mugs and after Mugs to have one of those tasty sandwiches. Oh good, remember when you would eat french fries on your sandwich without thinking of the yoga class you should take the next day to burn those fabulous fried calories. And the coleslaw? Good times. read more

Horrible service. The manager was not seating anyone even though there were dozens of open seats because the kitchen was backed up. They penalize potential customers because they are short staffed. Save your time and money and go to Rays or another local spot. This is not worth it. Also dirty tables everywhere. See photos. Gross. read more

Panini's Bar & Grill - New American Near Me - Kent, Ohio

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Good food, decent ambience, just not a place that really exudes great food. The panini is ok, the other food is as well. While the food is good, I feel that this is more a bar first, one that serves beer and sports over really good food. I don't mind the place, but not on my list of great places to eat. read more

One of the worst places to get food in Kent. The serving staff was rude to both my family as well as other workers at the establishment, the food was cold and inedible, and the air conditioner was leaking and the restaurant was a mess. Management was nowhere to be seen, and it was obvious that this restaurant is falling apart. Could have honestly gone to McDonald's or Wendy's and had a better time and meal. Don't waste your time if you want decent food and service. read more

Walking in the patio was half-full of families dining for lunch. It looked like it was getting decent business so we stopped to check it out. There were four people at the host station and we patiently waited to be greeted and seated. The inside was near empty, almost void of any patrons at all. Eventually I interrupted the employees' conversation and asked if we were supposed to seat ourselves. Good thing I did because that seemed to be the first time they noticed us standing there, right next to them. Our host slapped a couple of menus on a table and walked away, I assumed we were supposed to sit there so there we sat. To speed things up a bit, we went ahead and ordered our drinks and food when our server made it to our table. We sat and enjoyed watching the employees talk amongst themselves at the host station. We ordered pulled pork tacos with fries and it arrived at the table in about 20 minutes. The tacos were good but not great. The fries, well I didn't care for the fries. They were very dark, almost black which was not appealing. They tasted perhaps slightly overdone. Our server definitely noticed my distaste and checked on our table. A minute later an apparent manager also checked on the table. After a quick scan of another table's plate of fries I chose not to complain. I don't think it was an error on their part. I think that's just how fries are served here. All in all the food was worth the price and I had no issues with the bill. If asked by friends, I wouldn't recommend this place for lunch service. read more

Why is this place called panini's? The don't have panini sandwiches at all. Its burgers, wraps, and an Italian sub as well as normal bar food. All of it is flavorless and executed poorly. This is just another Applebee's type place. The should just change the name to BAR. read more

Pathetic blue cheese fries but the waitress was great about it. She was really apologetic and brought us some blue cheese crumbles as well as dressing and that fixed it right up. The build your sandwich was delicious. It's been a while since I've had a really good burger. The pretzel bun was just icing on the cake. The atmosphere is pretty cool. Not so loud that you can't enjoy some converstaion over your meal but not so silent that the place feels dead. Overall, I liked it and would definitely go back to try more of their menu. read more

Wing sauces need more variety, they're mostly bbq or buffalo. Add some Asian and Caribbean. And a hotness scale. Also, show the local teams on your tvs. The majority of screens tonight we're tuned to swimming. Wtf. read more

the overstuffed sandwich is not to be missed. corned beef was excellent! Service was a bit slow but we did have a large party. atmosphere was great at Christmas. read more

Panini's Bar & Grill - ~overstuffed corned beef~so yummy~ - New American Near Me - Kent, Ohio

Worst food Service I have ever had! Love Panini's but not this location! If you'd like to wait for hours for your food this place is for you. LIMITED MENU read more

Embarrassing. Does the owner know what takes place here? First of all, the patio seating gets and immediate slap in the face with an intense garbage smell from somewhere. 10 minutes later we are greeted by a server, who places a drink and appetizer order. 15 minutes later we get our appetizer which is a nacho plate with chicken dried to the bone in a microwave. 45 minutes passed still no main entree. 2 salads and a sandwich does not take this long. Go to find our server they are all huddled in a row on their phones. Mind you we haven't got a refill on our water in over an hour at this point. It's a college town, with college kids. They don't care about food service, or your well being. Pass on this. read more

I ordered a burger with bacon, onion rings, and barbecue sauce. It was pretty good, although my pretzel bun was mysteriously greasy. The sauce wasn't too sweet, but you could taste it enough that it made a difference. Their fries were alright too. Don't order any appetizers unless you're by yourself, though, because we had 4 people and could hardly split two appitizers (pizza strip things and fried pickles.) There were only 4 strips, about three inches long, and 10-15 pickles! I felt like it was a bit of a waste. But the normal food was fine, and I was full before I could even eat everything. Would definitely go back, but wouldn't order appetizers. read more

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