Lucas and Autumn were really great all around. They were professional, thorough, and very easy to…read morecommunicate with. First they explained the entire process and asked if we had questions. Then proceeded to pre-clean all the vents with a HEPA Festool. They realized that one of the ducts was disconnected and even crawled under the house to reattach it for no extra charge! They showed us how the negative air machine works and the filter they use in the negative air machine before - and after carefully exiting with the dirty ones. Later we were able to inspect them outside! There were playing cards, a pine cone, and a massive, disgusting amount of dust/grime among other things. They uploaded a bunch of before and after pictures of the ducts along with the invoice and sent an email after they left. We are so happy we both chose to get the ducts cleaned and chose Better Air Northwest to get it done!!!

I recently used Better Air Northwest for a full cleaning of the HVAC ducts in my 5200 square foot…read morehome which hadn't been professionally cleaned in over three years. I was impressed by the process from start to finish and the noticeable difference in air quality afterward. The scheduling process was easy and transparent. I called on a Tuesday, and they were able to fit me within two weeks. The office staff clearly explained the pricing structure (which was fixed based on the size of the house, with optional add-ons like dryer vent cleaning) and sent a confirmation text the day before. The technicians, Andreas & Cody, called me 50 minutes before arrival, right arrived pretty close to the promised time. I knew there was construction down the street so I figured they would be delayed due to stopped traffic. The two arrived in a well-marked truck and was immediately professional. They took time to explain the negative pressure vacuum system they use, which involved hooking up a large hose to the main duct trunk near the furnace. They wore boot covers inside the house, which I appreciated. The cleaning itself involved systematically sealing off all registers and then using powerful air whips into each vent to agitate and loosen all the debris. They showed me the incredible amount of dirt, dust, and junk they removed from the main trunk--it was genuinely shocking and visually compelling. When finished with the vents they took on the dryer. The lint cleaned out of the vent and the filter was surprising. I expect the drying cycles will be quicker with a clean system. The entire process took approximately 5 hours. Once finished, they sealed up the access holes they created cleanly. There were only two rooms where they forgot to move furniture back in place. The immediate difference was significant: the air in the house feels fresher and less "stuffy," and the HVAC system runs noticeably quieter. I am confident that the removal of years of dust and allergens will benefit our household, especially during allergy season. Better Air Northwest delivered exactly what they promised: professional service, clear communication, and excellent results. I highly recommend them if you are looking to improve your indoor air quality.

I wanted a shower valve replaced and the response was quick, however not satisfied with the work at…read moreall. There is a gap of an inch between the trim platte and the handle. When I expressed dissatisfaction they sent the same plumber back and all that accomplished was him defending his work. The pictures below show what Moen says the valve should look like and what Craig's says is good enough for them.

Craig's Plumbing came out to the house with a new water heater. The two men were very…read moreprofessional,polite to my wife and did an excellent job. At a good fair price. I'll use them for all my pluming needs from now on. Thank you all at Craig's Plumbing ‼

I am writing in regard to the handling of a recent service issue at my property. The experience…read morewith Innovative Leak Detection has been marked by poor service, miscommunication, and a lack of accountability on multiple levels, resulting in unnecessary delays, repeated follow-ups, and double billing for a job that was not completed correctly on the initial visit. The issue began when the city notified us of an excessive water bill and identified a potential leak. In response, we contacted Innovative Leak Detection for assistance. The technician, (Brayden) was clearly unprepared and not properly equipped to complete the job. Brayden did not investigate the specific issue we reported and instead had us perform several checks ourselves. No resolution was provided, and Brayden left without identifying the source of the leak. After this unsatisfactory visit, I attempted to contact Lucy the office manager several times via voicemail and email, all of which went unanswered. When I finally spoke with Lucy, she questioned the city's findings and directed me to reach out to them again--despite the city already confirming there was a leak. At Lucy's insistence, the city returned to our property three additional times, including replacing the water meter. At her request, I also sent Lucy a video from the city supporting the presence of a leak, which was ignored. Additionally, during our conversation, Lucy requested that I repeat a series of checks on our toilets--checks we had already performed per previous instructions. Even after explaining this, Lucy insisted we do them again, which only delayed the process further. Eventually, after getting no further support, I contacted your office from a separate phone line and reached Coleman who was exceptional, professional, apologetic, and scheduled a follow-up visit right away. During that second visit, we pointed out the exact same issue we originally reported--and Coleman found the problem immediately. This clearly confirms that the issue was both detectable and should have been addressed during the first visit with Brayden. Despite the mishandling of the initial service and multiple follow-ups required due to Lucy and Braydens negligence, we were billed twice for a job that was not completed correctly the first time. To make matters worse, I specifically requested to speak with one of the two owners--Mark Dayley--and have yet to receive any return call or acknowledgment. This lack of response from leadership only compounds our frustration. To summarize: * Brayden was unprepared, did not check the reported issue, and left the problem unresolved. * Lucy dismissed the city's findings, ignored my communications, and failed to follow up appropriately. * The city was called out unnecessarily multiple times at Lucy's insistence. * A video confirming the issue was ignored. * Coleman was EXCEPTIONAL and ultimately resolved the problem we had originally identified. * We were billed twice for a service that should have been completed on the first visit. * A request to speak with owner Mark Dayley has gone unanswered. This experience has been completely unacceptable and unprofessional. We expect a full response to this complaint, an explanation of how this situation will be addressed internally, and a resolution regarding the double billing and lack of accountability.

showed up on time. technician seemed very competent. internal inspection revealed a leaky toilet…read more problem fixed. no need for a leak search. The whole thing took 15 minutes. the normal charge is $575. Would only reduce fee to $475. seem unfair and heavy handed.

I had my air ducts cleaned today by Clean A Duct, and I couldn't be more happy with the results! I…read morehad to reschedule several times and they were very accommodating. The technicians arrived right on schedule. They were extremely courteous and I asked them to explain the process before they began. The cleaning was thorough as they meticulously went through each vent and the main duct system. As expected there was a slight smell when starting the furnace back up (not dissimilar to how it might smell after being off all summer) but that cleared up quickly. We haven't had them cleaned in the 12 years we've been here (I know, I know...) but I really expected them to be worse. They even replaced the filters on the furnace (I provided them). The pricing was reasonable and comparable to similar services. It took about 3 hours for a 3k sq ft house. We also had them clean out the dryer vent.

These guys are great. They quoted air duct cleaning for me over the phone, came the next day right…read moreon time, and did such a thorough job all while explaining the process and giving me updates along the way. I love that they're a family owned business and that they had all the tools and knowledge to provide quality service. I feel like I got a great value. I recommend Clean-a-Duct to everyone, especially to those who, like me, have never had their ducts cleaned before. I couldn't believe the amount of dust and pet hair they removed from my ducts! The house feels lighter and much cleaner now! Thank you Tim and Keali'i! -Adam

I called for tires on Saturday, they got them in first thing on Monday. I was able to go down and…read morethey got me in and out in less than 45 minutes! I love supporting local business, especially when they have competitive pricing and great suctomer service.

Poor communication. I dropped the car off for an oil change, tire rotation and fluid and filter…read morecheck at 11am. No call until I called them at 4p when they said it was done. The gal said the tech said he called and left a message - I didn't get a message. When I picked it up she said she was sorry she didn't call. Also, no tire rotation because they couldn't find the lug lock key. A simple call to me would have helped. Instead they skipped the tire rotation. Also didn't get any notes on fluid levels, filter quality and any other observations. Their customer service quality was lacking today. Isn't likely that I'll return.

very nice people and total transparency. I bought a used BMW from them. I worked at a BMW…read moredealership for more than a decade. This car was priced $5000 to $6000 (at least) lower than what we would have sold it for there. I was able to get an all inclusive warranty for just a few thousand which of course is peanuts compared to the cost of repairs on a BMW. Very happy with my experience.

Excellent service! Great buying experience! Bought a GMC…read moreTruck from Riverside Auto and very happy with the purchase. Highly recommend!

Brought my 2002 Ford F150 in for rear brake repair. They were very detailed in their analysis. The…read morebrakes were pretty bad. Two hours later my truck was done and no more grinding. Nice job.

these guys are not real mechanics they will ruin your vehicle and try to hide it instead of just…read morebeing honest. if you want to be cheated out of your money for less then subpar service take your vehicle here but it will end up costing you more money in the end. Save yourself the headache and find a real honest shop.