We have only praise for Rose Heating. When we bought our house their name was on our furnace as having last serviced it, so we went with them for a winter tune-up. This was several years ago, and they've taken excellent care of our furnace since. Also sold us an AC unit with a tip when to purchase it (before the new year, before a big price change) and when to hook it up (early spring). Then when our next-door neighbor was getting bids for an AC unit for his house, I recommended Rose Heating and they came out and gave him the best bid. I know that no company is perfect, but our experience with Rose Heating has been reliable and reasonably priced. Family-run business. They're the best. read more

First, do not confuse Rose Heating Co. with Rose City Heating, the former has been in business much longer and also has better reviews. They regularly service our furnace and tankless water heater. Each time I take away a new knowledge nugget. For example, Jim the technician explained how and when to use the damper knobs on the vents that terminate at the registers. They are always ON TIME, courteous, and friendly. I have no reservations about leaving them unsupervised in my home. read more

This company advertises on their website and all other profiles that they offer 24/7 emergency services but very clearly only operate 40 hours a week. After repairing a part for me 6 weeks ago, I found my furnace malfunctioning again and due to the recent repair I felt obligated to go through Rose Heating again in case it was the same part malfunctioning (as it would be under warranty). I called and left voicemails on 4 separate days (all during regular business hours) and did not receive a call back until I reached out to a competitor. The competitor (who does not advertise 24/7 services) was not able to schedule me for a few weeks but was kind enough to call Rose Heating while I was on the line to attempt to reach them directly. It was not until this competitor left a voicemail on my behalf that I finally received a response from Rose Heating. After explaining my gripe to Jim (owner of Rose Heating) he was not apologetic whatsoever and essentially told me I was free to use another company in the future. I was not offered any consolation and was charged for the full service fee and part that needed to be replaced. I'm extremely disappointed in their customer service for ignoring my voicemails for 5 days (while advertising 24/7 services). I fully believe I would have been ignored had the competitor not reached out on my behalf. Jim also did not understand why I felt obligated to use Rose Heating even after explaining that I, as a layman, have no way of knowing if it's the same part he had just replaced that is malfunctioning again. Jim will tout over and over again that they've been in business for over 60 years (3rd generation owner) and they're the oldest HVAC company in the state. However, inheriting a family business does not give you a pass to provide non-existent customer service. The success of his grandfather's business is not any indication that Jim will provide the same level of quality they might have once been known for. read more

Last Monday night, our furnace broke. It happened during last week's cold snap, when it stayed below 30 degrees for four days. A company with less integrity might have overcharged me--I was at their mercy, my family huddled around space heaters, and it would have been easy to simply say "it's a 20-year-old furnace and you have to replace the blower fan, motor, and module". But Rose Heating is a company of integrity. Dave came out Tuesday morning and diagnosed the problem as a bad motor and/or module. He also noticed some rust around the base of the furnace and made a note to check the secondary heat exchanger. I got a call from Katrina within an hour of Dave leaving our house. She was ordering both blower motor parts, and Jody would come out to make the repairs the next day. It turned out that only the module was bad, so that's the only part they charged us for. Jody also confirmed that the heat exchanger was fine--it had been replaced before we bought the house. Two days, three employees, one replacement part. The Rose Heating folks were clear, kind, and knowledgeable at every point of contact. It was heart-warming as well as house-warming. read more

Our heater was intermittently working and finally went out when it snowed around 2/21/18. We called a few places in NoPo, left messages, and Rose City was the first call back and for us in. Everyone else had next-day service, they offered same-day. Dave (I think) came out but wasn't able to diagnose what was happening. However, he fixed it by doing an annual maintenance (e.g. changing the filter, cleaning out the condensation pump, etc) and charged us the regular fee of ~$139. Then it went out again in a day or two. We called them back, he came out, correctly diagnosed that it was the pressure switch and left saying he'd see if he could find the part. I anticipated he would call back in a day or two, and that it would be expensive. So I went online to see if I could find the part and DIY instructions. I found what I sought and was about to order the part (for only $16!) when Dave knocked. It took him an hour or two to find the part in Tigard!! Then he fixed it in less than hour an only charged us $30 for the part. I'm not sure if the service was included but regardless it was very reasonable. Dave was friendly, seasoned, not a salesman, answered all my questions, was trustworthy, etc. The whole experience left me feeling trusting of Rose Heating. We will be back! read more

Great family-owned company. They came out and were able to give me a bid right on the spot. They got me on the schedule within a week which felt fast and exactly what I needed. There were some issues te: placement of the unit which ended up changing quite a bit between the time I met with their salesperson and later with the installer, but together we got it all sorted out. And actually the first system they installed was not powerful enough to heat the bulk of my space, they agreed and returned to switch the system to a larger capacity system at no charge to me. I highly recommend this company as it is not easy these days to find companies which actually back their work with such integrity. All were very nice as well! read more

Thank you Jody and Ben (sorry, I didn't catch the third guy's name). You did great work! I had an underground gas line spring a leak. It was 50 years old and not to code. They were able to replace it in a timely manner and it looks fantastic! read more

Wish I could be writing a positive review, but unfortunately rose heating wasn't able to complete the service call I request. I was given a two hour time window for my appointment. I was patient and waiting an additional hour for the technician to show up. After some back and forth phone tag and to make a long story short, the next availability was a week out. We can't afford to be without heat for another week, so we are going to have to try another option. I could be a rare circumstance, but given that I called the phone number listed on yelp 5 times, and received a voicemail 4 of the 5 times goes to show that these guys might need to get a better grip on organization and timely service calls. Wish you all the best with Rose heating. read more

There is definitely something to be said about family-owned businesses that have been around for a very long time. Rose Heating, not to be confused with Rose City Heating. It's been 5 years, through my own neglectfulness, since I've had Rose City heating out to maintenance my gas furnace. How surprised was I to find the same gentleman that service me in the first place was there for my appointment today! Who I came to find out he's no other than Dave the owner. The visit was very personable, professional and believe it or not enjoyable. Dave shared some important information to me which I am very appreciative of. From the first phone call to Katrina his daughter, who answers the phone and was very personable and helpful, through Dave's visit to maintenance my furnace, a partnership is built. I highly recommend, highly recommend this first-rate company that you'll want to use for any of your concerns or needs regarding anything regarding air conditioning or Heating concerns or needs. I am beyond satisfied and Rose heating will be my vendor of choice! Top rate! Thank you! read more

I first encountered Rose Heating when I purchased my home. At that point, they had been servicing the 25 year old heat pump it's entire life and so I called them for a health check (something seemed off, it never really heated or cooled). As it turned out, it was near the end of it's life and they recommended a replacement. They did an excellent job with recommending a new Carrier Infinity system. They bid everything on site and provided reasons for the equipment specified/sized and the benefits of the system. That was 7 years ago, and I've had my system serviced by them ever since. Their work was very professional and I was so impressed, I welcomed them back to run some natural gas piping for me. Again, the work was amazing. Unfortunately my AC unit on the "new" (7 year old) furnace died. They not only reminded about the 10 year warranty my system had, they litterally had someone there the next day. I've never been disappointed by them and highly recommend them to anyone needing any HVAC work. Everyone I have met has been experienced, professional and VERY detailed. One side note.... Do not confuse Rose Heating with Rose City Heating. Two different companies and I was fooled for a moment when looking up their service information. Just be mindful :-) read more

Had been a customer for over 20 years. Contacted for a gas furnace tuneup and paid $159.00. Serviceman did recommend replacing a pressure switch if problems persist. Shortly thereafter the furnace stopped working entirely. Next day they came back and replaced the switch for an additional $150.00 service call (excluding part) for about 15 minutes of work. Front office was indifferent. Never again. read more

Love this company. The customer service is top notch. Friendly staff and they don't try and oversell. I would highly recommend them to anyone. I will never use anyone else for my heating or cooling needs. read more

When our heater needs servicing, Rose Heating is always quick to respond to our calls. The technicians are friendly, knowledgeable, and prompt. Our family couldn't be happier with them. read more

These guys rock. Over the last two weeks I've had six companies come out to bid on a new furnace and AC system. This was after I was told by the first one that the AC was shot and the furnace should be replaced too. Rose Heating was the first where the person that came out was an actual technician, not a salesman. He is also the only one to open up the cooling coil, test the pressure and freon in the compressor and actually turn the system on. After a little freon boost, my AC is finally working again but I think I'll still upgrade to a new system, but it doesn't have to right at this moment like the other guys indicated. To top it off, the cost of a new system was considerably lower than all the others. In one case, 5K lower. I must say, I'm impressed. read more

I had the best experience with Rose Heating. Our furnace motor went out last week the first day it started snowing. I called Rose Heating that same day and they sent someone out to look at it within 2 hours. Since the motor was broken, they had to order a part which took 2 days to ship. Someone came out to fix it in this terrible, snowy weather the same day the part arrived. He was super friendly, and the nicest guy ever and got my furnace and heater back working in less than an hour. I would recommend Rose Heating to anyone, they are dedicated and trustworthy. Thank you Rose Heating!! read more

Rose heating I highly recommend. They came out today and fixed my furnace. It was quick not as expensive as I would have thought and tech was very knowledgable and friendly. They even came out with in a few hours of me making a call. Great service. read more

We had a furnace blower motor replaced. The technician came on time and diagnosed/fixed the problem in a couple of hours. The price was probably about average and not super cheap. But we're pretty happy about the job they did. read more

Cheers to Rose Heating! We wanted to have our furnace cleaned/serviced so we called the company who did it before. Once again, excellent service. Not only did we get a quick response on the phone, but we got an appointment very quickly, and Jody was prompt, courteous and totally professional. He did a wonderful job not only on the service itself but spent time with me to help me understand what we can do take better care of our furnace and its performance. To top it off, the rate for the service was completely respectable. Thanks Rose Heating! We'll call you when we need these services again. read more

These guys are great. Our heating system stopped working when we had our "snow storm" a few weeks ago. They came out same day and quickly fixed the issue. Had no issues during or after we dealt with them. Highly recommend them! read more

Our heating system went out on Sunday. We called another company that told my husband, who was able to troubleshoot the problem, that we probably needed a whole new unit. I thought that was a stretch when they hadn't even seen the unit! The following morning I called a couple of places that had decent reviews but couldn't get out to us until Wednesday. We didn't want to be cold for two more days so I called Rose Heating. The woman who answered the phone was polite and said they could come out the same day. She took the part number off the part my husband suspected needed replacing. Not only was the repairman on time but he brought out the correct part, replaced it, cleaned the filter, checked everything else out and had it up and running in less than an hour. Total cost was $248, included part ($144) and labor ($104)! The other "reputable" company quoted my husband $5,000 for a new unit. I think we made the right choice!! I wouldn't hesitate recommending this company for a second!! read more

Rose Heating just installed an outside AC unit for my NE Portland townhouse. From start to finish simply outstanding--very competitive pricing, terrific workmanship (Jodi is a craftsman who expertise on everything HVAC-related astounds), superb customer service (Katrina at the Rose Heating office was great to work with). On his first visit Jodi explained everything to me--how the external AC connected to the furnace in my attic: What issues might occur, as my home was pre-plumbed for AC but all the lines were inside the walls (none did); how he would install a triple fail safe system to guard against any overflow in the attic, and more. For the installation he arrived right on time, worked quietly and left everything clean. He finished in a day and a half, and the Carrier AC works great. I can't recommend this company--family-owned and operated since the 1950s--more highly. I will use them for any HVAC servicing/repair I need and encourage my friends (and Yelp-ers) to do the same. I got three bids before choosing Rose Heating from highly-rated companies, and I know I made the right decision, read more