Completely unreliable hours and terrible communication. We brought my daughter's suit here to be altered for a highly important job interview, but tracking down the business to pick it up became a nightmare. Their posted schedule says they close at 6:00 PM, but when we showed up at 4:00 PM, they had already closed early. We returned the next morning at 7:00 AM, and again at 8:00 AM (their posted opening time), and the doors were still completely locked. They finally opened at 9:00 AM. Operating outside of posted hours--closing early and opening late back-to-back--caused immense, avoidable panic before a career milestone. If you have a strict timeline or an important event, do not trust this business to stick to their schedule. read more

I love Pantorium Cleaners. The woman who works there--her name escapes me--is absolutely awesome. My previous dry cleaner barely spoke and just swiped my card. Here, it's the complete opposite: friendly, attentive, and reliable service every time. I've never had any issues with my clothing. Everything is always ready on time, and the quality of cleaning is top-notch. I even forgot to mention a small repair I needed, called it in after the fact, and they still remembered and took care of it without any hassle. They technically open at 8:00 AM, but it's more of a soft 8--closer to 8:30. Still, totally worth the wait. I'd definitely recommend this place to anyone looking for a trustworthy and personable dry cleaner. read more

There is something very nice about walking into a business like this and having the owner know you by name and have your ticket ready before you even say a thing. That is the charm of a small town. This cleaners is good even though the prices are not discounted. And the service takes a few days. But it is well worth it for those who live in Sierra Madre or pass through here a lot. And after you drop off your clothes you can stop next door for a fresh pastry. read more

Pantorium Cleaners - There is a driveway for drop off and pick up. .. and they know their customers by name. - Laundry Services Near Me - Sierra Madre, California

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I am extremely disappointed and frustrated by my experience with this place. I was a new customer and brought in a pair of jeans to have hemmed. I explicitly asked the gentleman who helped me if they could keep the hem and cuff of the jeans exactly as it was. He assured me that they could. He also told me that it would cost $25. I picked up my jeans today and was surprised and upset to find that while the bottom of the hem was kept, the cuff was not. They had stitched the top part of the hem unevenly and in a manner that looked completely different from what the jeans had had when I brought them in. If I had known they couldn't do what I asked, I would have returned these expensive and brand new jeans and not had them hemmed. I bought them in large part because of the cool bottom. I talked with the staff for a long time and they told me that they couldn't do what I had asked for. This is fine but they should have called me before ruining my jeans. Then, they told me that the cost was actually $30 even though my claim ticket said $25. They refused to honor the price I'd been given. Frankly, they should not have charged me at all! They ruined my pants. I wish I had refused to pay! I will never go back to this place and recommend that you don't either. The service was terrible and the quality of work was too. I wanted so badly to like this place since it is local! read more

Originally I had one star but I have upgraded since I got refunded for the silver blouse that was destroyed. After 3 weeks of them saying my top was somewhere else I saw that my top had black stains all over it- the black DKNY tag on it bled through and left marks everywhere. I asked for a refund and their first reaction was that it was my fault. This top was brand new! They actually suggested that I take it back to Macy's. Anyway I finally did get my money back for the worth of the top- but even with the accident I would have gone back if they had been kind about it from the beginning. read more

Pantorium Cleaners - These are the stains that appreared after the dry cleaning. - Laundry Services Near Me - Sierra Madre, California

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These ladies were amazing, I had an emergency situation where I needed to have my Dogs orthopedic lift harness repaired. He had broken both of his front legs and managed to chew through his harness. It was the only way I could lift him and it wasn't something that I could just go out and buy another one as it had to be special ordered. The alterations were backed up for almost 2 weeks, and I told them my situation, they called me the next day, and it was ready! I was so touched that they did this for me, I am so grateful, and will never forget their kindness. Thank you! read more

Tidy little dry cleaning service with Drive thru 5 min parking, perfect for quick pick ups and drop offs. Punctual service. Missed stains that I had noted a few times. Always do correct mistakes. read more

Pantorium Cleaners - Laundry Services Near Me - Sierra Madre, California

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If I could give no stars I would. I've used them off and on for about 8 years; never a great job or phenomenal cleaning but they are local and fast. Last week I took a very expensive coat straight from the department store to Pantorium to have it cleaned. Picked it up two days later and the belt is missing. I point it out right away, and the woman says there was no belt or she would have made a note of it. Literally drove this jacket from the mall to the cleaners with the tags still on it and the belt WRAPPED around the coat. Unbelievably rude, and wouldn't even call the offsite company they use to check. I am so upset and disappointed. Never again will I be paying their outrageous prices. read more

It pains me to write a negative review for a local Sierra Madre small business, but if I could rate Pantorium a zero, I would. My daughter and I brought her prom dress in a couple of weeks ago for alterations because Pantorium is close by and I like to support local businesses. I also brought my other child's pants in to be hemmed at the same time. I was charged $15 for the pants hemming, and $70 for the alterations to my daughter's prom dress. When my daughter picked up her dress and tried it on at home, we found that the waist had been taken in, but the seamstress had not touched the shoulders or bust, despite pinning that area and promising and charging for complete alterations. Moreso, there were stains from pressing the dress that weren't there when we dropped it off. I called Pantorium the next day to discuss my concerns. The seamstress had already left for the day, but they asked my daughter to bring in the dress the following day. The woman I spoke with there promised to talk to the seamstress about my concerns and call me at 10am the following morning to plan for what they could do to finish it before prom. They never called as promised. My daughter brought the dress back in after school as instructed and was told there was nothing they could do about the (new) stains and that they were unable to take in the bust as originally promised and paid for. I feel duped. I paid $70 to tailor this dress to my daughter's shape, and after promising to tailor the entire dress, it's only half done. I spent 4 hours of my time tonight in a pinch to take in the dress so it's ready for prom tomorrow because this business wasn't able to complete or fix the alterations I paid for, tell me the alterations we paid for weren't possible up front (still not sure why, when I was able to do it myself), or communicate with me and/or fix their mistakes as promised. My daughter went through a lot of needless stress about this in the past few days, and I wish I could have spared her this by using a different business. I can't comment on their drycleaning, but if you're looking for quality alterations, please go elsewhere. Pantorium is eager to promise and charge for work up front, but they are completely uninterested in doing a complete, good job for local customers. read more

This cleaner ruined an expensive silk blouse and all they said was? "We won't do it again ". That's right, because I won't go back. They pin tags on their every piece of clothing including the silk top. Instead of pinning to the tag inside the garment, they pinned their tag to the front and then they pressed over it, including the pin, making the holes from the pin larger. On top of this they put up to 6 articles of clothing in 1 bag. The result is that each item is wrinkled from being jammed in the bag. They don't even bag similar items in each bag. There can be slacks, tops, sweaters and dresses all in one bag, all wrinkled. read more

This place is awesome! After a not so good experience at another place, I decided to try Pantorium and have been loyal ever since! The customer service is excellent and their prices are reasonable. Also they usually give you 4 day window but if you need it sooner (like in 2-3 days) they accommodate your request. read more

Just dropped off 3 shirts for stain removal. Owner was rude and impatient with my questions. On the pricy side as well; I think they do good work but I won't be giving them more business after this order. read more

This cleaner has issues with cleaning the items you bring in to have cleaned. I took in a blazer that had a small stain on the sleeve. When I went to pick it up the blazer was given to me with one area cleaned, and another area where the stain was untouched. The front desk person admitted that where they send things off to be cleaned have been having issues lately. She sent it off to be cleaned again, only to get it back with the blazer being the same. And the capper of it all is that Pantorium still charged me full price for a poor job. All she could say was that she was sorry. They use to do good work, but lately the cleaning on items is horrible. I'll find someplace else to take my clothes. Be warned, be cautious, steer clear of Pantorium. read more

I took in a pair of pants to be shortened. The girl at the counter told me it would be $15. I said ok, can you do it today and she said yes, but it would be $18.75. I said fine and she wrote up the ticket. When I came back to pick up the pants the owner was insanely rude to me. He then told be it would be $23.75! I told him that the ticket said $18.75 and he said that no, it was $23.75. I had to give him the money or he wouldn't give me the pants! The receipt he gave me was for $18.75! NEVER AGAIN! This man is known for being rude, but ripping me off! WHY? There is just no excuse for the way I was treated. I also reported them to the BBB. read more

My girlfriend took a dress in to have it altered a bit because the length was a bit long. When I got home she told me the price was $100. This is a $100 dollar dress! All they had to do was take a little bit off the bottom and make it look nice. When she called them to tell them not to do it they had already started and said if you pick it up now, unfinished, it will be $50. I had them finish it. How do you justify charging $100 to alter a $100 dress? Shop around people, some will rip you off. I will not be taking anything else there, ever. read more

This is the only place I'll take my work clothes and evening wear. They do a great job. It is expensive, but I think the results are worth the price. read more

i love this place. The customer service is great and my clothes is always perfect! The owner goes out of his way to accommodate special requests, and knows his stuff about stain removal. I highly recommend the Pantorium to anyone in need of a good dry cleaner. read more

We have taken our clothes here for years. Very convinient location. Their prices are a bit high, but I think it's worth it. They are very interested in customer satisfaction. I had some alterations done there, and they didn't believe that they were done the best they could have been, so they didn't charge me. I didn't have a problem with the alterations at all. They get clothes done in a timely manner. read more

Recently, I took my very nice red duvet cover to Pantorium Cleaners, which I have done in the past with no problem. I pointed out some dirt on a portion of the cover. It was not a stain, but dirt from summer bare feet resting on the cover. When I got the duvet cover home from Pantorium I noticed that the area that had the dirt was now stained with whatever chemical they used on it. The red color was now blotchy and faded. I brought my duvet cover back in and the woman at the front said she would need to call the owner about it. A couple of hours later I was informed by the woman that the owner would not do anything to reimburse me because household goods are cleaned at the customer's own risk. AND I still had to pay for the cleaning bill for this botched job. When I stated that I have cleaned this duvet cover before with no issues and have never been asked to sign a waiver, the owner wanted it conveyed to me that I SHOULD have been asked to sign a waiver. The owner never bothered to speak to me himself which I take to be very bad customer service, especially since I had been a client there for many years. Potential customers please know that Pantorium no longer has an in-house facility for cleaning. Starting about two years ago, all items are shipped to another cleaners in Pasadena. This is about the time I started noticing a decline in quality at Pantorium. read more