Rented the big boy chipper for two weeks. Cora was easy to deal with and Robert was great with…read morefollow up. Needed to replace a belt and their tech showed up and got me going quickly.

I have purchased several pieces of equipment from Brim. Always a positive experience. I have…read moreshopped around for pricing with the competitors and either got the cold shoulder or experienced poor customer service. I have a small piece of land and not experienced with a lot of the equipment I purchased. Henry was patient, knowledgeable and helpful with me. Since then I have had questions. Henry answers his phone or gets right back to me. I recommend Brim for their customer service and their good pricing.

Would give less the one star if I could. If Tractor…read moreSupply's motto is "Our employees are impowered to help our customers" Khailee, at our Ferndale Tractor Supply did not get the message. I went in to get some information on a bad Boy mower before the big demo event on the 23rd. Asked at the register if someone could help me and Khailee, I assumed the manager, was called. I waited at the register and Khailee came in soon after obviously upset that I wasn't outside waiting?? Her attitude was dismissive, she knew nothing about the mowers, or about delivery information, and told me all the information was online, where I had looked before I came in. Plain and simple she was not very helpful or even nice. Just bought the same mower from Brim Tractor in Lynden today, where they were very helpful, knew their product, and were nice. Good job, Henry at Brim tractor.

Tractor Supple in Ferndale needs to spend sometime coaching their associates in personal skills as…read morebasic as how to make eye contact and at least act aware that they have customers present in their store. Don't recall the names of the colleague I approached May 8th around midday. The young woman could not have been bothered - she's being paid for doing nothing. One of two people in the central service area of the store - when I asked about two products she simply pointed and said outside while barely making eye contact. There were all of five people shopping - she had ample time to ask me if she could assist in finding items I requested. I roamed around outside for ten minutes with no luck. Is unfortunate the friendly colleagues at Ace Hardware suggested I make a trip to TS. In Ace I was greeted and shown to the items I needed and even got extra help at the cash register. I have no problem being a 'do it yourself' shopper. I do have a problem with businesses paying their associates for doing nothing. Second thought TS associates working here are so unmotivated for what they've been hired to do I don't think any amount of training would improve the situation.

Terrible Experience - Especially with the Parts Manager…read more One of the worst customer service experiences I've ever had, we tried to pay over the phone, which they don't allow - fair enough. So I made the trip down in person to pick up and pay for the parts. The person at the counter handed me the items and confirmed everything was there. The next day, I realized they had shorted me one of the filters. When I called to sort it out, the Parts Manager accused us of being "sketchy" because we had previously sent a courier from Load Worried ** without prepayment. When I pointed out that it was their mistake for missing the part, she doubled down and said we were difficult to deal with and that we are a PAIN FOR THEM. Her solution? Come back and pick it up, or get a refund. So now I'm stuck making a second trip because of their error and unprofessional attitude. I do not recommend doing business here - especially not with the parts manager Kate Arnold.

From the owner: Diamond Bar Equipment is proud to serve Abbotsford, Aldergrove and Langley. Service is our brand…read moreand we service what we sell. Visit us to pick up a top-of-the-line lawn mower, leaf blowers, pressure washer or generator. We have a great selection of products and knowledgeable staff who will assist you in making an informed buying decision. We'll also service your purchase for years to come. Stop by Diamond Bar Equipment to speak with one of our associates today.

Charged me over 200 to repair pressure washer claimed he cleaned carb and when I took apart due to…read morenot working carb was so dirty! Ripped us off plus took over a month to get back. Terrible customer service do not deal with these people just out for easy money!!

These reviewers are . These guys have been around for generations and know what they're doing.read more