Outstanding service and integrity. We came in with a basic understanding of our need to replace a…read morefireplace. Derek (the manager) took the time to figure out the details, even went to Google streetview to look at the venting on our building. In the end he advised us that there was only one unit that would work, but not a brand he carries. He directed us to a competitor who could help us. I would have bought from him if possible. One of the best customer experiences ever.

We were in desperate need of inexpensive fireplace for our townhouse (our old one died…read moreunexpectedly, right in the middle of cold winter), and this was a place in Richmond, not far from us. Communication was great - quick e-mails, always available on the phone (never on hold), they have a great showroom opened on Saturdays, which was very convenient. The price was about twice cheaper than other places quoted us, installation was quick and very professional, done very quickly (it took a guy about 2 hours to remove old fireplace and install a new one).He even managed to remove only 1 ceramic tile above this fireplace, so we don't need to replace all tiles, just to put back this one. They also arranged a visit of Richmond City inspector (included in the total price) the next week after installation. And we were not charged until the work had been finished. All in all we were very happy and can highly recommend this place.

only commercial cookware/kitchen supply place I can find in Richmond BC. They carry CCK knives as…read morewell as a nice selection of carbon woks and kitchen utensils. They also carry rubber cutting boards and a few large butcher blocks.

Excellent customer service, extremely affordable, I can't believe I waited so long...!!…read moreSo glad I didn't have to go to the mainland for my beautiful fridge. The delivery men were AWESOME..!!! Thank You, Kate

Sunday 7/29/18 Within 2 hrs I removed and installed my microwave. It broke and I replaced it with…read morenew. Unheard of on San Juan Island. Saved me a whole day of traveling to the mainland to replace the broken microwave. Affordable and so convenient. I left the store as a happy customer.

The people here are fantastic. I can't say enough good things about them. My first experience here…read morewas a year ago when I lived to the island. The military movers destroyed my washing machine and I was able to get a new one in no time at a great price. They helped me load it into my truck and I was on my way. Today was my second time visiting the store and again, I was blown away by the service and gratitude. My dryer died on me and I was in a real bind with sick kids at home trying to get through this COVID business. I was more than taken care of and I couldn't me more appreciative. Thank you so much; you made my family's day! And what's more...no more laundromat!

This store is a perfect example of why locally run places are so important in a community. We were…read moreon a mission to find a good capacity refrigerator this weekend. We tried the nex and Home Depot first, only to be told they have zero stock, and HD could not deliver for at least a week, up to three! Since we really wanted it soon, we left. We stopped in for our first time at the new location of the Sears hometown store, and immediately noticed the selection, while the display was a little smaller than HD, actually had stock available. We chose a great one, almost identical to the one we wanted at HD that wasn't available, for $200+ less!! In addition, they were able to deliver in a day's time. Speaking to the sales associate / manager was a pleasure, she was informative and helpful while also leaving us in privacy to make decisions. We chose to pick our new fridge up after borrowing a truck. As soon as we pulled up in the truck, Nicole, the manager brought our purchase right outside to us (new in the box) and helped load it right onto our truck herself!. Amazing service! Thanks Oak Harbor Sears!!

Our infrared sauna and cold plunge tub were delivered and installed and all went well. I was eager…read moreto try the sauna but honestly? I HATE cold water and didn't plan on using the cold plunge other than to throw a leg in there maybe ..(it was for my husband). If you think voluntarily putting your body in a tub of cold water and ice sounds a bit crazy, google "benefits of ice bath " "cold plunge" At this point we are both using the ice bath daily. I know, shocker right?!!! Why? Because the results are incredible! To name a few, it speeds up muscle recovery after a workout, decreases inflammation, improves mood and the list goes on and on. The sauna is also amazing! We ended up getting a 3 person Finnleo infrared (used by 2 of us) and so glad we did this! We would not have been comfortable in the 2 person model. Some of the sauna benefits we have been experiencing are improved circulation, better sleep, recover better from Soreness and stiffness after workouts.. and more! Thanks again to Debbie, she held our hand every step of the way and is always happy to share her knowledge/personal experience.

We had purchased two tubs from their predecessor, Northwest Hotsprings and received excellent…read moreservice. Our new home has one of their tubs that we did not buy. When it needed a new cover we ordered one from the renamed business. We were told to expect 6-8 weeks wait. It took almost double that because it sat in their warehouse unlabeled. Then the first installer couldn't figure out how to do it so another delay. I tried to finish paying the second installer but he had no invoice and the office would send one. A few days later I got an accusatory call asking why we hadn't paid the bill. After a tense exchange he finally agreed to send an itemized bill. He seemed to think i should pay whatever amount he threw out. They have lost my business permanently.

I ordered the Tuin, garden flatbread. It was nothing like was described on the menu. No roasted…read moreyellow tomatoes, no arugula, no pine nuts or balsamic drizzle. Meh Owner\manager sitting at the bar doing bookwork. It was disappointing at best.

Went to The Mill tonight and new owners are amazing . Highly recommend . Drinks and food amazing…read more Food takes a while to come up but you will be stunned how good it is. I will be back again real soon.