I would give it a zero if possible. We have a ring doorbell and the delivery person never rang the…read moredoorbell. We called and they said that their policy was to not ring the doorbell but to stand in front of it. That doesn't do any good it your not in the same room as your phone. We called and there was no apology at all do to the drive just leaving the pizza on the porch. Poor customer service. We will be ordering pizza from somewhere else from now on. Common sense isn't so common anymore.

The personal was so nice. The pizza is so delicious. I will recommend this place. The service was…read moreexcellent.

The best pasta & pizza ..so good you be hooked.The staff is amazing and very friendly.read more

It was our first time ordering from Sal's the other night. We got 2 Chicago deep dish pizzas one…read moremeat lovers and one steak and they both came with the pizza savers upside down and when pulled out took the topping with it, mangling the pizzas. Somebody new over there? The spacers are suppose to be flat side up. Needless to say one person got stabbed in the mouth because they didn't see it there. Do better Sal's.... The pizza was tasty however it's not anything like Chicago deep dish. Far to much dough. It was like eating pizza and the having a leftover french bread roll after words. Seriously, I could have made a hoagie for 8 people out of the crusts. I know you can't make Chicago pizza in Florida because of the humidity and the difference in the water but to call this Chicago pizza is an insult to Chicago. The only reason I gave 2 stars instead of 1 is the pizza was tasty.

First time at Palace Pizza and it definitely won't be the last. The lasagna, baked ziti, spaghetti,…read moreand pizza were all delicious -- everything tasted fresh, flavorful, and truly homemade. The service from everyone was outstanding and made us feel welcomed from the moment we walked in. The location is great, and we absolutely loved the authentic Italian atmosphere. A wonderful spot for anyone craving classic Italian comfort food. Kid friendly And they also serve alcohol ... Thank you

We finally stopped in for a slice while visiting downtown Lakeland, and wow... I'm kicking myself…read morefor not coming here sooner. I'm usually not a fan of pizza by the slice, but I kept an open mind--and I'm so glad I did. My wife ordered the chicken Caesar slice and I went with the meat lovers, and hands down, this was the best pizza I've had in the five years I've lived in Lakeland. That's how good it was: the moment we finished our slices, we immediately ordered takeout for dinner later that night. We got the chicken broccoli pasta, cheese tortellini, and a Stromboli that was literally the size of a large pizza box. Everything was absolutely incredible--even after reheating at home, it tasted fresh and amazing. This place completely exceeded expectations from start to finish. Incredible food, generous portions, and clearly made with care. I can't wait to come back and work my way through the menu. Highly recommend--this spot is a must-visit. Service was super fast and the atmosphere is pretty chill. It does get extremely busy. They do have a really nice seating area outside on the side of the building. It's somewhat secluded or you can sit in front of the restaurant to see the happenings downtown.

Haven't been here in quite a while, but decided we wanted some pizza and to check out the updates…read moresince the fire. The remodel was very well done, it feels much more open and just overall nice. Food tasted better as well. In the past I felt like the under crust was over done, or very onion forward tasting (I don't get onions on my pizza) and it was very noticeable. It didn't seem over done or have that oniony taste anymore. Service seemed fast and friendly. Definitely would check it out more.

I don't mean to slam y'all, cause I'm so glad you're open. But it seems like it's very poorly…read moremanaged. Friday night was crazy. Like 20 people in line, not knowing where to order, where to pay, where to pick up. One register open and many employees running around seemingly very disorganized. Pizza was not as good as it once was. Good luck to you! I hope the kinks get worked out. PS also SO bright in there!

Received the wrong pizza and all was offered was a free topping. Pizza was okay just very thin and…read morenot a lot of sauce.

It's the closest thing to NY style pizza! The cheese is gooey and the sauce is saucy! I wish the…read moreundercarriage/dough could hold up to the cheese and sauce, not complaining, because they check off most on my pizza checklist. Their specialty pizzas seems to have high quality ingredients. The prices are a little on the higher side but it's worth it. The shop feels like a deli style as it shares space with the corner store. The associates there are pleasant and down to earth providing thorough service.

I ate here on a Wednesday night around 6pm and ordered the 12" deluxe pizza. You place your order…read moreat the counter and they told me it would take about 15 minutes which was spot on. The prices are a little higher than the big pizza chains, but the quality is way better. The pizza came out super hot (I had to wait a few minutes before taking a bite), and the thin, crispy crust was exactly what J Burns advertises. There's plenty of indoor seating, and some TVs were playing ESPN, which was nice. They also have outdoor seating, so it's a great place to chill with friends. I'll definitely be coming back!

I ordered a meat lovers pizza and boneless chicken wings. It was delivered about an hour later and…read morewas cold ,hard and stale and made my stomach hurt after eating it. The chicken wings tasted like plastic. I did not eat any of them except the half of one.

I was hungry after work on a weeknight. I drove into the parking lot, walked into this simple…read morecarryout place, ordered a margherita pizza, and waited 20 minutes. When I got back home I ate the best thin crust pizza I had had since leaving the New York area before the turn of the century. Wow!

Great spot located in Dixieland near Downtown Lakeland! We ordered chef's specialty, "It's Spicy"…read more(buffalo chicken), and the Shroom (added balsamic vinegar). Pizza is served by the slice and on focaccia bread. They also have classic NY style cheese pizza! Great service, pop-art urban vibe, right next to Wine bar and ice cream shop. Will definitely be back!

Popular spot in Lakeland! We usually grab a slice if we are…read morein the area or if we go to the Saturday morning market. The people that work there very nice and the prices are great. Sometimes it can be a little hectic inside with the crowds. We have never ordered a whole pizza just by the slice and we haven't tried anything else on the menu, but the individual slices are wonderful

The lasagna was not true Italian lasagna. It came with sausage in it... was marinara-based only…read more.. There was NO.. as in ZERO ricotta cheese? I hope it was just an oversight but who makes authentic Italian lasagna without any ricotta cheese? We were embarrassed to have served that for our guests on Easter Sunday... as we have heard great things about Palace Italian... and unfortunately, this order didn't meet th