Business understaffed always. Took fifteen minutes to obtain the order I was supposed to pick up and fifteen minutes before I actually received the order. read more

I've been to this papa John's 5 times and 4/5 times I've had Alexis for my order, just wanted to give her a shout out from the 1st experience till now she's been amazing ! Tonight she actually made me laugh a little so thank you for that ! Food is always great and hot and exactly how I want it! read more

This has to be the bestest "Papa John Pizza " in Fayetteville, North Carolina. I just inhaled some barbecue Hawaiian pizza They're off the chain yo! It was hot fully of fresh ingredients and the pineapples was delicious! I also got the wings garlic parmesan and barbecue ones They're the best tasting chicken wings from a pizza joint Enuf said. I don't want you to know because I might want to order some tonight and they might run out I had it delivered by Uber. Thanks guys for making my Saturday brighter read more

Worst service from this Papa John's location... I ordered a small pepperoni with mushrooms, peppers, and olives and there were barely any toppings on the pizza. I was charged for the additional toppings too and not even half the pizza had any. This was disappointing... read more

Papa Johns Pizza - Pizza Near Me - Fayetteville, North Carolina

Horrible service. I was on the phone with a gentleman (who sounded Indian) he told me they wouldn't be able to deliver to my address (I live 4 minutes away) I was like okay that's fine I'll pick it up, I go through my order and as he's processing it he says "sorry our doors have just closed and I'm unable to process your order" I'm like.. what? It's 10:42 PM and they close at 1, he tells me to have a good day and hangs up. Super random... super weird. read more

I feel like someone was being funny when they made this. Some slices were cover with onions to the point that's all you can see. Things like this is what make me second guess about getting pizza from you all. read more

I ordered my pizza at 8:47 PM the woman who took my order said it would take about 25 to 35 minutes to be delivered. at 9:53 PM I called to see The status of my order, I was told it was still baking and would be delivered at 9:35PM....Number 1- that was 20 minutes prior to the current time. Number 2- it absolutely should not have taken over an hour to get to my house, when the store is exactly 0.9 miles from my residence. I ordered 2 extra marinara sauces- which I did not get ON TOP of the horrible service. Like come on man. I ordered 1 pizza and cheese sticks- how long does that take? Don't tell me 25-35 minutes if it's going to be over an hour. read more

Wish I could give this store -5 stars. The manager at this location is absolutely trash!!! My order was made and delivered incorrectly. I called to make them aware and attempt to get my order re-made. The manager proceeded to go back and forth with me about what I ordered as if that would change the fact that I did not want the pizza that was delivered. Also to mention, she failed to ask me what I received to even confirm if I got what she insisted I "ordered". After talking over me, she hung the phone up in my face. Some individuals dont have a means to drive to a location after being hung up on. I learned later the manager allegedly refunded my money. That could have been my last - then I would have to wait until my money is refunded (which we know can take several days) to purchase food again. Poor management will always and forever be a good enough reason I choose to no longer spend my well earned coins at ANY place of business. Hope others have a far better experience than I did or even better, be wise enough to not run the risk. read more

Well...this is the last time we order from this store. Never is an order correct-usually just a sauce missing, but never credited. This time- ordered pepperoni and got cheese. The manager's response-"We can make you another pizza, but we'll need that one back." Since I have a young child at home who had not yet had dinner, it was already partially eaten before I saw it. Also-note the burned breadsticks. So much for dinner tonight. Please don't bother trying to make it right, Papa John's- I'll just take my business elsewhere. read more

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The worst experience ever. I ordered a medium pep with extra pep and made my crust thin even though I prefer it to be normal. The person on the phone was very rude and had some type of attitude and I will be cursing them out eventually because I don't think customers deserve to be treated like trash like this. I will NEVER order pizza from this location ever again. This is the last time. Papa John's needs to step up and hire new people. The papa john's at Wilmington are way more nicer than the garbage of human beings at Fayetteville. Would never go to this papa john's franchise on S Reilly road ever. I wish I could give 0 stars. read more

I wanted to brag foremost for the company & the deliverer driver in Fayetteville Nc Trisha was Great!! She made sure my order was right on time impress! read more

Ordered online through app. Never have I heard a restaurant/fast food spot tell me that contactless delivery meant we had to be at the door to receive an order... I called the store after my app said it was delivered and was told that online the order was still pending delivery. 30 minutes later, I get a voicemail saying that the order was at the store and I can come pick it up myself. I called again to ask where the food was and the clerk told me that since no one was at the house that the food would not be delivered... then he had the audacity to say that "contactless delivery still means you need to be at the door to receive your order from the driver..." and then said "you can come pick up your order from the store." Never have i heard a store do this during the pandemic; and I'm in shock for the tactless care and delivery of my food. read more

Long story short. Purchased a pizza; it was nasty; called store; was told to return it and it would be replaced. Returned the pizza and was informed by Ross, who stated he was a general manager, that I had spoken with a driver, not a manager, and that the pizza would not be replaced. He would not replace a $13.00 pizza with a $19.00 pizza. I said I didn't know how much the pizza cost, and someone representing themselves as a manager, told me that it would be replaced. Fine, give me my money and we will go to Pizza Hut. Any manager should know management protocol. He didn't offer a pizza with a comparable price, sandwich, soda, or water. Sorry customer service; sorry management. M. Byrd I only gave one star because I had too in order to post the review! It's a zero for me! read more

Trash customer service, guy took my order said sorry then put me on hold and that was for over 20 mins. So long I forgot I was on hold. Everything starts with service but this location sucks and as you can see it's he norm for this place. read more

Interesting how the first time I use the online tip function and leave a nice 25% tip is when my pizza is, as of this writing, over 40 minutes late. 0/10 read more

RAW DOUGH! Not undercooked. RAW. I could stretch it 18" into the air. Entire pizza like that. I called and manager refused to refund, they said all they could do was recook it. So in over 90 degree weather, I had to take a 25 minute trip back to Papa John's for a pizza I no longer wanted I was so disgusted. Horrible experience, manager wouldn't fix the situation. HEALTH RISK!!!! I will never be back to this location, it should be shut down! read more

Papa Johns Pizza - RAW DOUGH, not cheese! Health risk, served to my young children. REFUSED me a refund, only offered to remake it AND I had to drive back. - Pizza Near Me - Fayetteville, North Carolina

I usually experience frustrating phone orders for delivery, but today, that made a turn for the better. To start this out, I had an order issue last time, so a credit was placed on my account. I called to placed my order and expressed this credit. I was placed on hold for the phone rep to find the manager. (Understandable). 10 minutes went by with no notice, so I hung up frustrated. I was hesitant to call back, but I pushed through it. Called back and stated that I was placed on hold for 10 minutes and that I wanted to redeem my credit. I think it was the same guy that answered the first time because he put me on hold without saying a word. I waited until my phone said 3 minutes and hung up. At this time, I'm furious and even contemplated on if I should even order from them unsure if my food would get messed with. You just never fight with people who handle your food. Not saying they would, but I'm sure that's all of our fears when we want to complain. Third time was a charm. I called and got a lady! (Her name is Jewel). A new voice and with such a cheerful greeting. I immediately asked her to not put me on hold and expressed what had happened. All of it. She apologized and offered to assist me. She put me down for my credited items along with a few more things to add. At the end, she stated that the order was free of charge to me and even upgraded my wings from 8 to 16 as a way to redeem themselves. (Oh, redeemed indeed) :-) I was already thrilled to have someone listen and be so respectful and friendly, but she just made my night so much that I had to write this review. I'm normally passive about issues and try to avoid confrontation, so to have this turn around for the better, I'm ecstatic. This may not be a big deal to others, but to me, it made my weekend! Thank you, Jewel! read more

I understand when getting pizza delivered it does take time from 45 mins to 1 hr wait. What is not okay is when i order wings and extra ranch which You have to pay for and you get your food 1 hr later and the ranch is not in the wing box!!! Which is what is suppose to come with and the two extra that I purchased to go with the pizza, then for the delivery person to say I'll be back In 10 mins 1 hr later still nothing!!! So after two hrs of waiting I call to complain and all they can say is they can't do much besides try and get someone else to deliver it!!! Mind you THIS is not he first time this has happened!! If you order any sauces I would double check to make sure they have that in their system!!!! read more

I read a review from 2017 saying the pizza was undercooked. I am always skeptical of online reviews and almost 1.5 years have passed since that review so I have the place a chance anyways. Unfortunately the pizza actually is undercooked! There must be an issue with the oven because the outside is cooked properly while the middle is obviously undercooked. It is gross! $15 down the drain and still hungry. Only reason I gave 2 instead of 1 star is because the staff is good. read more

This place is garbage! Especially the call center that takes the orders. Long story short I was charged for two pizzas by the call center and the store had no record of the order. Manager wouldn't do anything. Theives...... read more

So the manager Christina is not very good at managing. I ordered online . Called in to ask for it to be double cut. Shortly after, a male Calls back to confirm I wanted double cut. An hr passes and no food. They delivered the pizza to the wrong address and when they couldn't find me they didn't attempt to reach out like most pizza places. I spoke with the manager who agreed to remake and send it out however I did tell her that it was very irresponsible as a manager and shows lack of customer service skills by not recontacting AGAIN to let me know the order had an issue. Never again read more

Worst Papa Johns experience ever for the second time. Pizza not even warm, pizza smashed in the box and driver didn't even ask if I needed change. Don't waste your money here. Called and let the manager know she didn't even offer an apology just asked me to send a picture of the pizza. Worst customer service from a pizza place. read more

I love papa johns but this location does not know how to make pizza. They don't ever pay attention to the modifications you request. Do yourself a favor and get your pizza from the Yadkin location. read more

The best! After being constantly displeased with Pizza Hut (3hr wait, cold, bland), I decided to give Papa Johns a try. The person who took my order was very friendly and helpful! Will def return. read more

I ordered 2 large pizza at around 2pm and I told the lady who took my order and I told her that I will picking the pizza up at around 515pm. When I got there at 520 pm, no pizza was ready and they told me that it would be around 15 more minutes. I don't understand why I have to wait if I said that I'll pick up at 515. This is not the first time it happened. Very disappointing! I decided not to wait and I left. I will make sure that I will let my friends and family know not to ever come back there again. Staff didn't even apologized! Rude! Unprofessional! read more

Pizza was gross! The sausage that came on pizza was horrible! Very disappointing. Also, slowest delivery ever!!!!!

This was the worse pizza I have ever had. It was raw and doughy. I use the delivery service online to receive an additional discount, which my total still came to almost $20. I left feedback in the form of an email on my experience which was promptly responded too by the manager with an apology. However I was never offered any form of compensation or refund . read more

This has to be the worst place i have ever been to, literally stood in front of the counter for over 15 minutes before anyone acknowledged that I was there with employees walking all around me. Then when I was helped I was given attitude like I disturbed them, I would rather starve then come back to this location. After getting my pizza I wanted another 10 minutes before she would take my money, I had to ask her to just take my money so I could leave. Never been so frustrated, I came very close to using profanity and that's not like me. read more

So I placed an order online for 2 pizzas. After placing the order I noticed it was set for pickup so I changed the order to delivery BUT the Papa Johns Tracker still had it for pickup. I call the store and a young man answered the phone with the standard greeting coming at me at 100 miles an hour. I asked the young man what his name was, he said HUH? I am hard of hearing so I asked again what his name was so I could call him by his name and he hung up. I think he thought I was pranking him but Its never a good idea to hang up on a customer. I called back a little frustrated and another young man Lee answered the phone.....AND as professional as you could ever expect. I told him my name what had just happened and he was on the ball to correct the problem. There was an issue with the card company not liking the upcharge to delivery for some reason (fraud alert) so I told him I would be down to pick them up. When I came in the store, I would assume he thought I would be hostile but he came over, introduced himself, apologized and gave me a small discount for the trouble. I was AMAZED at how young he was and how well he handled himself AND a potentially bad situation. I asked if he was the manager and he said sort of. Take note Papa Johns.....Lee is the guy you want running your store. PAPA JOHNS, GIVE HIM A BONUS, OR RAISE!!!! I haven't even tried the pizza, Lee said they were delicious, hot and fresh from the oven.....well I'll take his word for it. read more

Normally I like this Papa Johns and regularly pick pizza and cheesy bread up for the family from this location once or twice a month. But the last time someone put laxatives or something on it. Yeah, not funny waking up in the morning and 5ft worth of logs are coming out, and this is happening to everyone that ate the pizza. Thank GOD my 2 1/2 year old didn't eat any pizza (and he was also the only one not affected). read more

Hot fresh food delivered fast! Great place to order from.