I ordered on the app, a few minutes later I get a call from someone at the store stating they are running a promotion free to me. He said he wanted to know if I wanted my pizza with cheese crust. Why not, I say. I puck it up 15 mi utes later and the pizza is old and dry as heck. He just needed to dump an old pizza on me that someone never picked up. I sometimes forget that nothing is free and it's always a scam. I got scammed. I couldn't eat it bc it was gross and old and the cheese was hard. But there was a barcode on the counter asking to give them a review so here it is. Enjoy the consequences of your actions. read more

Papa Johns Pizza - Dry pizza - Pizza Near Me - Forest Park, Illinois

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I messed up the order! I was willing to pay to redo. And this nice guy said he'd get it right. He did! Always delicious at this place

Sometimes you need late night pizza! On a Wednesday at 11pm this was the only option for us. But I was pleasantly surprised. Our order was ready in less than 15 minutes, hot and fresh. We ordered a pickup special that was very reasonably priced. It was very tasty. A lot of the bad reviews seem to be about delivery, which we bypassed and I would recommend. read more

Papa Johns Pizza - Pizza Near Me - Forest Park, Illinois

Customer service is horrible the Indians ignore you and have a attitude when you simply just asking to check the order . Terrible terrible spot rude to doordash drivers and all read more

Absolutely delicious. Perfectly done, great service. Website was super easy to navigate

Papa Johns Pizza Madison St Order Details Papa John's Store 3937 Order #3937|68317711 Doordash Order #2335466098 I tried to call & text the delivery driver at (708)-348-3037, but no one responded. I live one mile from the store, and I called twice. The second time, I was told, "Don't call back; we will call you." This was 30 minutes after the posted delivery time and 10 minutes after it was marked delivered. This is unsatisfactory! You mark my food with the status of "delivered", and when I call to tell you I haven't received my food yet, you tell me, "Don't call back, I'll call you". This is how you treat you rewards members paying for a pizza. please refund my rewards($10), and $35.00 = My tip($5.84) and ($29.16). read more

This is one of those places I wish I could give negative stars too. Unbelievably rude staff. Lied about making our delivery. We have a ring cam at the front door. They claimed they came by and no one answered. We only learned this after waiting over an hour for our food and it never arrived and called them back. When they finally answered (seriously, they won't answer the phones, you get routed to a main papa johns number) they were so rude. We asked were our food was (a party waiting) and they told us their lie. We went back and forth about it and then the man on the phone swore at us and hung up. Called back again and finally got through and asked for a manager and someone else (not a manager) got on the call and yelled at us too. We will never ever order from this or any papa johns as the real manager called us the next day and couldn't explain what happened or offer any resolution. Nope. Done with papa johns. And letting everyone we know why. read more

I love your pizza, my kids will choose you over Sbarro. Fast and hot. Hopefully I can get my requested cut next time. Thanks again and more orders to come. read more

Papa Johns Pizza - While I love your pizza a lot, hope I can get my requested cut next time. Still love your place. Very friendly staff. - Pizza Near Me - Forest Park, Illinois

PAPA'S POOR PERFORMANCE Slow delivery times and a mangled pie seal their cheesy fate. Seeking a quick bite before her concert, Nichole C pleaded for some Papa John's pizza. Now I'm a Dominos guy myself, but I caved and placed an online order. Following a Northwestern football victory, all fans who used the promocode "B1GCATS" get 50% off regular-priced pizza. That's a pretty nifty deal......but consider that a large 2 topping is normally $20 (not a great value.....this is Papa John's after all). I also got an order of chicken nibblers (10 for $6.50) and side of garlic dipping sauce. The email I got promised delivery within "34-44 minutes" which is an odd time frame. Whatever, less than 3/4ths of an hour is cool by me. 30 minutes pass, 40.....50......my phone timer hits an hour and I get an impatient text from the gf asking where the f*ck her pizza is. FINALLY the delivery driver shows up. She hands the items over to me and immediately I noticed that the top of the box is caved in - badly. It appeared that once again, the ghost of Harambe came and sat on my dinner. The cheese was stuck to the cardboard, naturally. As much as I enjoy the garlicky dip cup and making my girl happy, I can't and won't ever agree to Papa John's being superior than Dominos. BOOOOOO *makes farting noise with hands* read more

Papa Johns Pizza - The ghost of Harambe once again crushed my poor pizza. Cheese on the cardboard box top. NOT A GREAT EFFORT GUYS. - Pizza Near Me - Forest Park, Illinois

I've never left a Yelp review in my life. But I feel it's my moral duty as an upstanding citizen to tell everyone to stay far, far away from this Papa John's. I ordered a cheese pizza three hours ago. It was allegedly delivered 30 minutes ago (but not to our house, we received no pizza- note that this was still 2.5 hours from ordering to delivery). I've talked to the manager three times. Last time I called he was going to check in with the driver and "call me back". Newsflash: he has not called me back. I have no pizza, have not been refunded my money, have house full of starving children, and a manager who is avoiding my calls? Save your sanity. Stay far, far away. read more

Hands down the worst service I have ever experienced. Ordered a pizza 90+ minutes ago with no word on when it'll actually show up. I called the store and they told me the driver is "stuck in traffic" which is hilarious....stuck in traffic where? It's an 8 minute drive from Forest Park Papa John's to my house and you can take Madison, Washington, Lake...there's not enough traffic in Oak Park on a Sunday to make that excuse make any sense at all. The person answering the phone doesn't answer questions--will literally sit there in silence on the other end of the line when you ask follow up questions about your order. Awful awful. read more

I just love it Lot of choices Tastes delicious read more

This was a good place to eat. The food was delicious and had a great meal. The ambiance was nice. Calm and somewhat clean, although it looks like it could use a touch up in decoration and clearness of the store itself. But the SERVICE was ok and this is why I gave it 2 stars. The cashier had the audacity to ask if I'm giving him a tip for a CARRYOUT order. Never in my 26 years of life have I been asked to tip on a carryout order and paying CASH! Not only was it disrespectful but it made the whole situation uncomfortable with him staring at me as he was slicing my pizza. Got knows if he touched my food with his bare hands as a way to get back to me. I don't know but that one comment ruined my whole experience and don't recommend going here to just feel bad about not tipping on a carry out order. If it was delivery it's a different story but IM wasting MY GAS to go pickup the food and then an HOURLY employee asks if I'm tipping him? No. Maybe ask for a Raise? read more

Came here for papadias, there was sign for 6 dollars but they charged me 7, i pointed out that advertisement is misleading but they were in denial... otherwise they were nice and friendly read more

You were right, the cheesy garlic bread is awesome! Pizza excellent as always. I'm a repeated repeat customer here. And for the team in the kitchen, I want to share a story for you. My niece, who used to live in Chicago, was visiting from her new home in Florida. She wanted pizza and you guys were the One she was having. She. Literally. Cried. She thought it was so good. Thank you for giving her some real joy. read more

Ever have one of those baffling surreal experiences that you have to wonder if it really happened? A few months ago, I came back to Chicago to visit. I met up with some people at a friend's house and they ordered pizza. Had I known it would have been from this location, I immediately would have protested and made sure it would not have happened. As almost everyone states in the reviews, it took a REALLY LONG TIME to get the pizza delivered. The pizza itself was not as terrible as others have had. But a few hours after the pizza got here that's when my friend got the call: "Uh yes, hello, sir. Um, this is embarrassing, but this is the Papa John's you ordered from. Well, um, we realize it is kind of late, but we have a bunch of orders to fill, but we ran out of pizza boxes. Can we come back and get the box from your pizza?" "Um... yeah, ok...?" "Ok great, we'll send the driver now. But you know what. I'll be honest. He may have trouble finding your place. He's a good guy and I don't have the heart to fire him. But...He's a bit high right now. He's not a creep or anything, he's just high is the problem. Can you wait outside? He'll be there in about 20 minutes." After the call, my friend thought about it and was shaking his head if this was real. We all were. He just turned off the phone and decided not to meet the driver. We all talked about it a few days later and determined that it happened since we all remembered it. He also confirmed the number in his phone log. I would have thought one of them would Yelp it, but here I am a few months later. After all these years, still 1 star. How have they remained open? And can they still stay open when they need to "recycle" pizza boxes? read more

I ordered a pizza requesting Canadian bacon and pineapple and they gave me a pizza with sausage and pineapple which was disgusting. I know people have problems with pineapple on pizza, but it's a comfort food going back to when I was a kid. The sausage with pineapple was a nightmare. Pizza was cold when it was delivered. I called to try and complain and got no response. No response either from submitting an online form. Never ordering from here again. read more

This papa johns just opened recently and some of my friends and I decided to give it a try. 11pm on a Saturday night in, we're just down the block, it shouldn't take long for a delivery. After looking over the website and finding a deal we like we call, and end up having to order by website in order to get the deal, no big deal. The email says it will take 30-40 minutes to get to us. An hour and 45 minutes later our COLD pizza arrives. The delivery guy says.. did that take a while? Yes, it did. We still tip him, because we obviously haven't realized the food is ice cold yet. A couple weeks later, this past Monday, tried it again, maybe they've gotten their stuff together by now? Nope. This time, same thing, expect to wait 30-40mins, order is delivered on time, but is wrong. I don't know how hard it is to read something off a computer screen, it's not like their listening to me and writing it down wrong, online ordering is supposed to be fool proof! If they can't deliver the right item, or deliver in a timely fashion I'll stick with places much farther away that can still guarantee a correct order that arrives quickly with the food still hot. read more

Ok they get 3 stars for the quality of the pizza, 1 star for service/deliver, which should average to 2 stars but the service was so bad that they still just get 1. Called for a pizza, and called back couple minutes later to add diet Pepsi to the order. Guy shows up a little over an hour later with just the pizza. We weren't charged for the drink, no record of it or anything. So he leaves and he's nice enough that he goes back to Papa Johns, picks up a soda and actually brings it back. Called back a total of 3 times to verify that it's a 20oz. diet Pepsi we ordered, we offer to pay cash for it if we weren't charged. Waited to eat the pizza b/c I love soda with pizza, he comes back with regular Pepsi and I look at him and say "are you serious?" (after three phone calls that it's diet)--and he looks at me and says "sorry that's the best I can do." What does that even mean??? I know it sounds petty to complain about a $2 drink but the whole process took over 1.5 hours and I ended up with cold pizza and no soda! read more

Wish I didn't have to give any stars. This location is ridiculous. The delivery drivers are rude, they always get lost, and as of right now, my pizza is 1hr and 30 minutes late. After calling them for close to 1hr and 15 minutes, and hearing anything from "driver is on his way..." "driver just left..." "driver is stuck in traffic..." and "Can I call you back in 30 seconds..." I find out they were "swamped with orders." Whatever that means. They did agree to cancel my order and refund the charge. Last time I ever order from here. read more

Great pizza Delicious brownies I will be your clients forever We love this place. Highly recommended

Wow, what an awful place. I looked online and tried to call the order in. It was a dollar more than ordering online. I said forget that, I will order online. So I did, I received an order number from their website. It also said that I should wait for an email confirmation number. After 20+ minutes I didn't receive a confirmation. So I completed an online form to complain. I then tried calling the store to cancel the order. No one answered. So I went and completed another online form to say I haven't received a confirmation and to cancel the order. I did receive an email stated "On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from Papa John's. We are truly sorry the problem from the restaurant caused your order not to meet expectations. Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times. Your comments have been sent to the Owners/Operators for this location and someone should be contacting you soon." I will be stunned if the Owners/Operators contact me. My opinion is they don't understand customer service in the first place. My point is if you are going to drive customers to use your online ordering it should, at least, work reasonably well. This is an epic fail of online ordering and poor customer service. read more

I did see the reviews on Yelp before ordering from here, but my husband and I like Papa John's and wanted some. We ordered online for delivery (since I read that they;ll charge if you place your order via phone). The estimated delivery time was 55-65 minutes. It was also the Blackhawks vs Bruins game 1 playoffs, so I assume there were many customers ordering pizzas. Plus the weather was bad with tstorms and hail warning. Our pizza took an hour and half to arrive...longer than they told us. I was pretty upset because the pizza was not hot - it was leaning toward the cooler end which means it was probably done for awhile. We still gave them a good tip because my nice husband was saying the delivery guy must have lots of deliveries on this day, sure, sure. Pizza tastes decent but wish it was actually warm to hot when we got it. The peppercini was also very small :( Anyway we still MIGHT order from here but probably on a less busier day plus will place the order 2 hrs in advance before we actually get hungry! read more

Will never go there again. Manager tried to not give me a 20 percent discount promised to me. Worst part is he lied to me and did not act in a honorable manner. read more

Ridiculously poor service. I wonder how do they continue business with such arrogant attitude to customers. I have ordered pizza and manger confirmed without even asking my name. Once arrived for pick up, they refused to deliver pizza. I will never go there and do not recommend this shop . read more

Typical papa johns pizza but they are painfully slow!!! It's always 20-40mins after the scheduled delivery time

Every time I order pizza from this location it is always as I ordered it, on time and I have yet to have any hassle with anything at this establishment. Nice staff, and good location. This is the Papa John's I go to. As a tip from a customer- don't order Super Bowl Sunday or Halloween, unless you place your order ahead of time, in which you can do so a couple weeks in advance to ensure your pizza arrives in a timely manner. read more

So there was somehow a mix up and at first my app for papa johns said this location was open till midnight on Sunday's and then once I ordered it told me they closed at 10 which was 10 minutes after I ordered. They still delivered my pizza in about 25 minutes, were very friendly and understanding! Very pleased with the service! read more

We ordered pizza and picked them up but got home and it was the wrong order. They wanted us to return it, but I asked them to then deliver the correct order that I had paid for. They said they did not have a driver, NOR WAS THERE A MANAGER TO SPEAK WITH. They said someone would call me back but it has been over an hour and they have not. I tried alive chat online, which was even more useless in helping me get a refund. read more

Pizza and breadsticks were typical. Papa Johns standards. The delivery... took about 30 minutes longer than they said. Food was HOT and fresh. I read the reviews after ordering and then I started paying more attention to the time. They did, however give us a call, about an hour and 10 minutes into our wait (the quote was 45-50 minutes) and said "Sorry we are running a little behind, we'll have your pizza there in about 5 minutes". and then they were here 10 minutes later... I did appreciate the call. I will order there again but ORDER EARLY!! Because you will wait. The pizza is good if you like Papa's. We did receive everything we ordered and they gave us a LOT of bread sticks! 10 I think. I don't know if that's the typical number but we were happy with it. 3 stars for quality 1 star for delivery read more

I've ordered from this branch location three times. First time we ordered, they said the pizza would be ready in an hour. Hour and a half rolls by and no pizza. I call, they seem irritated with us, and they say it's going to be another hour... Took 2.5 hours to get a pizza. The second time I ordered, I placed a pickup order online and everything went smoothly. Very happy. The third time I attempted to order, we call at 9:30pm on a Friday to place a carryout order. The phone rang for quite awhile, guy picks up and blatantly states that they're closed... Upon looking online, it seems like they close for carry out at 9:40pm - kinda weird. The worker didn't explain that they would deliver later, just said nope. we're closed. read more

Wish I would have read the reviews for this location before attempting to order. Ordered through Doordash. My driver waited in the restaurant for over 40 minutes pleading for them to give him the food. They were disrespectful and unaccommodating. Finally had to cancel after the order was almost an hour past due and he was still waiting in the restaurant. DO NOT WASTE YOUR MONEY. As you can see by the lack of response from the management, they could not care less about their customers. Just read the reviews. SHAME on Papa John's for allowing their franchises to perform so poorly. read more

The Papa Johns near me closed, the website said this place would deliver to me. I figured it would be the same as the old store...NOT, called 45 minutes after I placed my order because I never got a confirmation (ordered online). Was told they did receive my order, my pizza just came out the oven and it would be on the way in 5 minutes. That was 45 minutes ago, so it's been an hour and 30 minutes and still no pizza. I received a confirmation email 5 minutes ago....guess we won't be eating Papa Johns anymore! read more

Sometimes a simple gesture can go a long way....my father passed away 4 weeks ago, lost his battle to colon cancer, and with the time I had to take off for the funeral, I was working nonstop all week to make up for it. Was coming off a 15hr shift, starving, cold, and depressed...called to place an order. The person on the phone said they were closing in like 10min, and I was 20min away, but said if I hurried that he'd still make it and wait. He stayed open 5-10min past closing so I could get my pizza....then when he told me his name was Paul, also happens to be my father's name, I have to give him a nice tip. Without knowing it, a kind gesture, one that he probably does a million times, the simple act of making pizza and being nice to stay open late really meant the world to me because what I was going through at that time. read more

Wish I could leave 0 stars. Customer service is awful. I got pretty rude after waiting over 90 minutes for a pizza that never showed and was then explained how it's my fault because I did not specifically instruct them to ring the bell or nock on the door. Whatever happened to " We are sorry for your inconvenience. What can we do to deliver the quality agreed on? Your patronage is important to us." I kept giving this place a try because they are so close and used them for my work events to support local. They consistently disappoint. I'm done. Order at your own risk. my neighbors said the last time they got their pizza, it was if they had dropped it first. I just called river pizza and they are on the way. No more corporate for me. So much for Papa's training program for quality and customer service. read more

The last post was correct... At all costs, do not order pizza from here. I had a birthday party and ordered 7 pizza's and they said it would be 45-50 minutes. I called back after and 1 hour and 15 minutes passed and he said it would be another 45 minutes. After I lost it, he said each pizza takes a certain amount of time and I asked him why did he tell me 45-50 minutes in the beginning. He said he made a small mistake. After another 45 minutes, my wife called and he said the pizza was done, but he was waiting for a driver. I got in my car and went to pick up the pizza instead, since I had a house full of hungry kids, and the pizza was still not finished. I lost it big time...I will NEVER order here again. read more

Ordered a pizza online. Called the store to confirm and they said I would have it within an hour. 1 hours go by still no pizza. I call them back and they said it was on its way. 30 minutes late I call back and the restaurant was closed. It felt like I was a getting punked on a reality show. read more

If you want to wait 2 hours for cold/rubbery pizza, here is your store! And when you call to check the status of the order, expect lies and the run around. Stay far, far away. Sometimes you just want garbage pizza, so when you do, call Dominos! read more

Ordered pizza well done, it came undercooked. Could see the yellow buttery tint to the crust. Called back and they could care less - defended themselves instead of apologizing. We won't order again - see the other reviews for this place not just us. read more

Updating my review since now I have used the delivery service a bunch of times and it has always been reliable. It usually takes about an hour from submitting an order to it showing up at my door (in Oak Park). They mixed up our pizza one time - offered to make and deliver a new one for free. Instead we just opted to get a free pizza the next time. Honestly, it is about the cheapest pizza you can order so I don't get surprised when mistakes happen every now and then. If you order regularly online you get free pizza from the "points" that you accumulate. read more