My order was ready when I got there, Employees were helpful and knowledgeable, I recommend this branch. Thank you read more

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The manager is amazing!! DD Driver forgot our drink and she resolved it so sweetly. This mama truly appreciated her tone, sincerity and service read more

I went in and picked up my order, when I got home I realized I got the wrong pizza. I took it back and said I'd like the large pepperoni I originally ordered, and since I didn't have the receipt "James" rudely rejected my request. I left with the wrong pizza and I will never go there again. That was the worst customer service I've ever had in my life! read more

Papa Johns is not what it used to be. Food was eh. Not very clean. The cashier was very nice. Ordered the Doritos Papadia. It was ok. No desire to go back. read more

Papa Johns Pizza - Cool Ranch Doritos Papadia - Pizza Near Me - Jacksonville, Florida

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Terrible service. Terrible food. Really slow and don't care about customers. I witnessed a customer stand at the register for ten minutes without even being acknowledged. read more

It was so yummy papa thank you papa for giving me garden fresh I was moments from exploding on the toilet with happiness and sadness that my experience was over read more

Papa Johns Pizza - My face after having the Garden Fresh - Pizza Near Me - Jacksonville, Florida

Don't order pizza very often but wouldn't order from Papa John's the next time I order Pizza. Likewarm dough and toppings and not worth the money. read more

I gave one star.Because I ordered 2 of the papaDiaz. The were so dry and not to mention they was suppose to have some kinda dipping sauce with them, which was missing. And also ordered the pull apart cinnamon buns, yelp guess the didn't have any dipping icing for those either. Now I remember why I stopped ordering from them. But wanted and was hoping they got it together? Nope so it's Dominos pizza from now on. Good luck with your ordering. read more

Take foreverrrrrr!! I got her at 4:50 and didn't leave till 5:40 because they made the pizza incorrectly just ridiculous

This location definitely doesn't provide the quality I'm used to with Papa John's. I usually order from a local place but whenever I get a good coupon, I start craving that famous garlic butter. Every time I order, I ask for the pizza to be cooked well done and uncut. Never have I ever received that from this location. Not only is it not well done, its raw and doughy and they cut it even though I ask for it to stay uncut. I ask for it uncut because I know I'm going to have to throw it in my oven to get it cooked well done and its just easier that way. It's not the end of the world, especially for the price with the coupon I use but my 2 star comes from the ROTTEN pepperoncini they gave me. It looks very weird but I thought maybe it was just different??? I dont know what I was thinking but I definitely had to spit it out and lost my appetite for Papa J for as long as I live.... read more

Their pizza is horrible. I ordered a pepperoni and bacon pizza and it looks like a cheese pizza. No toppings no nothing and I paid $25 for this pizza read more

Papa Johns Pizza - No Pepperoni or bacon. - Pizza Near Me - Jacksonville, Florida

I've used Papa John's for many years now, and will no longer be doing so from any location b/c of the product I received last week, and how terrible the customer service was from not only the delivery driver, but manager of this store! I was missing items I paid for, and my pizza was incorrect and OLD. Didn't even eat any of the product. It's also been more than a week and I still don't have my money back from this order, and I've had to contact countless papa johns customer service reps who don't get back to you about giving back my money. All they offer is more free bad food. Yeah I'll pass. read more

This location can't to get an order right! Three times I have given them a chance, and three times they have failed. (Well actually, they've failed more than three times since this last order required the delivery driver to return to house multiple times to get the order right.) If a restaurant messes up an order once you might think "meh... everyone makes mistakes". If they mess up two orders in a row... "They must have a few bad employees." Mess up THREE separate orders in a row and you know the everyone, from the store manager on down, is incompetent and that the GM should consider a wholesale staff purge. Unfortunately, Papa John's was our favorite chain delivery pizza, but being served by this location has forced us to switch to Pizza Hut. read more

Normally I don't have issues but I placed an order for the Large Double Pepperoni Pizza and waited 45-50 mins only to have a Deluxe Pizza delivered. When I called the "Manager" she asked if I wanted it remade and delivered again (wait another 30-40mins) or credited. If you read this hunny....next time remake someone's pizza AND credit it, learn customer service. read more

Papa Johns Pizza - Label to show what was ordered. - Pizza Near Me - Jacksonville, Florida

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Just called in at 11:15pm and I was told they had an hour delivery wait. I was passing by and was calling while sitting in their parking lot as I JUST WANTED A COOKIE DESSERT. And they said delivery only. I was in the parking lot and had the cash in hand and they told me sorry they unfortunately can't help me they don't close til midnight on a Tuesday night!! I doubt they were this busy!! I will be calling in the morning for a better explanation! read more

Pappa bowls claim it's pizza toppings it's not. It's full of noodles. Never had noodles on pizza. I don't recommend.

I called this Papa Johns for delivery and was told the wait was a hour and a half. I have never heard that before for a Thursday night. No wonder they are struggling!!!! read more

Papa Johns is like an old, trusty pair of jeans that always fit just right. It's not a sexy pizza, but it solid and a good choice if you just want a plain old pizza to fill your tummy on a Friday evening!! I have had good experiences with the staff here, they are efficient and friendly. read more

I crave the BBQ chicken pizza. The only pizza I ever get here. I love the thin square cut. The thin doesn't come with their yummy garlic butter,so be sure to get a side!! The general manager Tim Mosbach, is the best hands down to his amazing customer service. He actually cares, and that folks, is rare these days!! read more

Ordered a half cheese, half pepperoni. Ended up with half sausage, half pepperoni instead. Called the store to tell them. Was told that their delivery time was now 115 minutes. I told the girl that ours should be expedited since they made it wrong. Was told, in a very rude and condescending manner, that they don't do that. I asked for a manager and she put me on hold to get one. Someone gets back on the phone, thinking she picked up a different line and put me on hold again. I ended up giving up but I will be calling back. I understand making mistakes but don't talk down to your customers. That's the part that pissed me off. read more

Never ever again !!! We have our niece and nephew in town and after a long day, they said they wanted Papa John's. We called and were placed on hold for 10 minutes. I called back on my cell, and went immediately to hold. I called again, and the person said "please hold" and got off before I could respond. I called again, and as soon as someone picked up, I said "we've been on hold for 10 minutes". The girl who answered said "well, I have to place you on hold again". No set of circumstances under which this is ok. Will never give these idiots my business again !!! One star only because there is no option for 0 stars read more

They use to be pretty good here. But the last couple of times their pizza has gone down hill. Ordered a large all the meats thin crust. Crust was so overdone and toppings were weak at best. Won't be going back. read more

Unbelievable Two medium pizzas... one half pepperoni and half veggies the other one cheese extra cheese and they want to charge 33.00 dollars !!!!!! I don't think so.. I called Pizza Hut three medium pizzas one veggie lovers, one cheese extra cheese and one pepperoni and one two liter Pepsi 28.00 dollars. Now we talking! read more

They was preparing food with no gloves or hair nets on, with the coronvirus going around I would expect y'all to be sanitary. Disgusting. Overall y'all food be good and the man at the cashier got my food fast. read more

I have this place a 3 star since they messed up my order to I wanted a extra large pizza but got a large pizza.

Pizza arrived cold. Boyfriend order 2 extra orders of Pepperoncini peppers. And only received ONE single Pepperoncini pepper. Not a very happy customer right now. read more

Won't be going there again. Took 30 minutes longer than promised and when I voiced my displeasure I received attitude from the staff. After reading the other reviews about this location I was sure to check my order before I left which they got right. read more

Always fast, great customer service at this location. I needed their help with dinner tonight because I for got to set the crock pot and they had my back and I was in and out in 15mins and I was a walk in.. read more

Seems like they can never get my order right anymore.. Last time I ordered they had garlic sauce ALL OVER my pizza from the garlic bread I ordered that was in a different box.. Thanks delivery driver for not caring about your customers pizza's and letting them fly all over your car! read more

My pizza took an hour to arrive. It was also cold when delivered. Granted I ordered it at midnight, however if you advertise that you are open and deliver during those hours of us late shifters, I at least expect my food to be hot. read more

Delivery was a total of about 30 minutes late. After 15 we called to get an update and they told us the drive left 20 minutes ago. When we receive our pizza, the order was wrong and the pizzas were cold. read more