Great customer service. First time trying their pizza, super delicious!!! Loved it. Jalapeño rolls are my favorite.

they make the whole order then when it goes out for delivery they just cancel it. waste of my time

Great pizza super friendly staff. I love papa johns!!! We always go here, they always offer us good reasonable prices with a good quality pizza read more

Sometimes messes up orders. The third star is because they usually give you stuff for free because of it. :) The staff seems friendly and committed to making sure you leave happy, despite making an error, so it's hard to be too critical. The product never disappoints! read more

There is a reason why this location has a bad rating. Ordered 3 "GARDEN SALADS" from the App Menu for $7.99 each. First of all I didn't pay attention to the price. I can buy better wrapped salads for $2.49 at the grocery store. I rcvd a chicken ceasar and 2 chef salads. Called the store and was told that is all they had in stock. Was offered my money back or the $24 refunded on my next order. I am very disappointed in PJ's on not calling me when they noticed they were out of a specifically ordered item. In my opinion my entire order should have been immediately refunded in my credit card. Clearly the owner of this franchise location would rather deceive his customers than simply provide honest service up front. There are too many other options here in Manteca. Stay away from the dishonest Papa Johns. read more

Owner Ray is really friendly and knows how to make those pizzas. Wish the corporate would update their website to allow delivery to River Islands when making purchases online. read more

The cashier would not accept my coupon for a takeout special. He said I had to place the order online to receive the special. Neither the Papa John's flyer or the coupon indicated the order had to be made online. What a disgraceful and dishonest way to do business. No wonder they are only rated two stars. Never again will I visit a Papa John's. read more

Horrible customer service!!!!!! I should have read the reviews before I ordered.... I called in my ordered and asked for delivery.... the guy on the line confirmed my address and told me it would be ready in 15 mins. 30 mins later my phones rings and it's him telling me my order is ready for pick up.... to my confusion I asked him if they don't do delivery. He rudely said you asked for pick up..... I told him that he confirmed my address and I asked for delivery. He again said no I asked for pick up..... as opposed to saying sorry for the confusion we will get that delivered to you right now.... which would be better customer service. Also the guy on the phone was barely understandable.... I thought for sure he got my order wrong and was surprised he didn't. They really should hire somebody that is easier to understand over the phone and has customer service skills! The manager of this location needs to get their act together and have some sort of standards before they hire... maybe put them through a class on customer service especially since the most of the Yelp reviews have something negative to say about it! Put your pre existing employees through it too! Do SOMETHING! read more

Ordered food from here on a couple different occasions. They have a sign outside saying $12 for a large pizza but when you call in they tell you it's going to be 20-21$ for a large. First time I hung up and they called me back asking what I would like to pay. Ended up paying $15. Second time I called I asked again how much it would be and they told me 21$ again. Asked why they were advertising for $12 if he's giving me a 21$ quote and he said he was just helping out and didn't know the prices. Seems like if you don't say anything they're just ripping people off. read more

Let's start by the fact the yelp and google phone numbers are wrong. I don't have it for you because I don't care to go back. I was told of a special $7.99 for a large 2-topping pizza. I ordered 2 bringing my total to over $21. I asked how and was told it comes to $10/ea after tax - so tax is 25%now? The kid obviously was mistaken and the cost is $10 BEFORE tax. Guess that's why he works here. The pizza itself was not cut all the way through, so I had to rip apart my pieces. The toppings were mostly centered into the middle of the pizza (nothing but a little cheese on the 3-4 outer inches). I can't imagine I reason to come back. My 2 stars are because the place is clean and the people although clueless, we're very polite. read more

So i know its just a take out pizza place, but the pizza is really good, they're pretty quick and the man that helped me (I think he was the owner) was very nice and polite. I'm huge on customer service and they definitely deserve 5 stars for that. read more

First time ever at a Papa John's, gotta say love this place. Starting with the service the employees are AWESOME. Very attentive and helpful. Totally helped us with the menu and made sure we got what we wanted. Now to the food as far as chain pizzas go this was top notch, like the commercial says "better ingredients better pizza". Will DEFINITELY be returning to Papa John's MORE IMPORTANTLY this location. read more

Worst customer service i ordered an online pizza and when i received pizza cheese was all over box , under cooked and it didn't come with the garlic cup so i called back to complain and the owner himself said i was wrong and that his pizzas were 100% inspected and good quality he kept arguing with me on the phone that i was wrong so i just drove down there to show him the pizza n he stayed quite n never apologize so i decided to get my money back never again to this papajohns read more

Papa Johns Pizza - Nasty uncooked pizza owner kept saying it was 100% perfect amd good quality missing toppings and cheese all over box - Pizza Near Me - Manteca, California

First time ordering from them, it wasn't bad, though the black olives tasted strange kinda like green ones, but other than that is was way better than straw hat whose pizza is just plain nasty. Ok it's been awhile since we ordered from them it was the worst! Sauce was cold had a taste of pickled veggies and when we called to complain they didn't care. We won't be ordering from them again. read more

Rate needs to be negative -5, We are in the middle of a pandemic and they do not take any kind of precautions, non of the employees wears any kind of PPE, customers are all inside the very small lobby, not offering curb delibery and when we ask for home delivery, they charge extra $4.00 for it and they indicated that they hve too many deliveries so they want us to do an in person pick-up read more

I ordered two large 1 topping pizza and Raymond took my order. He was very patient and polite so I decided to continue to order from Lathrop. We normally order twice a month and never had a complaint. I alway see them work pretty hard when I go pick up and Im just happy to continue to order from here. read more

Wow! Now Papa John's wasn't always my go to place but this exact location has excellent pizza and even better customer service. Very impressed, Customer service is everything now a days. Special shout out to Raymond for making me one happy customer! read more

Do you guys even read the orders online? I asked for two half veggie half beef pizzas. Instead, I got half beef half cheese. (And dont tell me I may have done it wrong, I saw what I was doing, I'll show you the order myself) I live all the way in Stockton so I'm not going to drive all the way back. I honestly should've read the reviews on this place. Very disappointed read more

This is the worst pizza I've ever had in Manteca!! I ordered here on accident, I meant to order from Mountain Mikes!! I ordered a large Pan Pizza and instead of telling me that there Pan Pizza only comes in medium (that looks like a small) they didn't say anything n brought me the medium!! They're on their way back here with a new pizza on the House! I spoke with Raymond the second time and he was very nice, but I will never order from them again!! "YUK" Good luck!!! read more

Zero stars i give these guys my 7 yr is expected a heart pizza two hours now and i called the owner and he said we have canceled your order due to "too busy tonight" therefore my poor baby girl is so sad this is not okay they should have said from the beginning they are just too busy instead i have gotten rude service and now i have to wait 2-3 says for them to release funds!! read more

I've been into Papa John's so many times but never seen Papa John or Payton Manning, guess they're just busy. Never the less their pizza is pretty good so i guess that makes up for it... read more

I absolutely enjoy the customer service whenever I call Papa Johns to order pizza !!! Mohammed is always on point with every order and I am always satisfied beyond belief when the pizza and chicken wings arrive !!! I'm from the Midwest (Ohio) there's a lot more Papa Johns pizza places out there than here ? It sure feels good ordered pizza that tastes just as good and back home !!! Manteca Papa Johns pizza you guys rock and really know how to throw it down up in that kitchen to whip up a durn good pie !!! Thanks again !!!! read more

We always order online and get delivery, and never have a problem. Quick service (I used to order from Pizza Hut and it would always take 1-2 hours for delivery, even on weekdays!) and they actually have really good deals - sign up for their rewards and get deals through email. Our go-to is a BBQ chicken pizza and a pepperoni pizza. I love the garlic dipping sauce for the crust :-) read more

I Guess the reviews speak for itself. I stopped by today after picking up a deli sandwich for my wife at the restaurant next door. It was 2:14pm today 3-1-2017, and I didn't see anyone in the Papa Johns Restaurant until about 2:18 (No biggie, but you may want to take smoke breaks after someone is maintaining the walk in clients). After my 4 minute wait, I asked the lady who finally came back in from outside (she also had an attitude as if I'm the problem for cutting her break shorter than she probably want) "What are your specials for today?" I failed to get her name, but she was possibly in her 40's, very thin and very very short hair. She told me I could get the 'Ultimate Meats Pizza for $11.00'. I said sure, lets do that but please do not add Pepperoni. She told me, she has to make it just like the photo! I waited for a second, because I thought this was some stupid joke. Than I realized, she really must be upset that I came in as a customer to your business to place an order during your break!! I told her "That does not make sense, UNLESS IT PRE-MADE and you are sticking it in the oven, make it without the pepperoni!!! Once again, she said "I have to make it like the photo". This still boggles me!! I had to break things down to layman's terms for her. If this is a simple 3 topping pizza, and you only add 3 of each toppings, I just want two of those three toppings, 3 of each as you would normally do and charge me the same price. This way your business makes more money, more product, more profit!! She said understood, but she can only make it like the photo! Well Papa Johns, you can keep your strict pizza ordering guidelines, because I will never go back here again. Does not take rocket science to hire someone with a little common sense. After my 5 minute debate with your customer service, when I finally started walking out, she yells "OK I CAN MAKE IT THE WAY YOU WANT!" I don't care if you paid me to eat your pizzas here, not happening! Also on the corner as I pulled out there was a sign $11.99 (Just .99 cents more!!!) Large Pizza any Toppings!!!!! WOW!!!! JUST WOW!!!! I took my business to a local family owned Pizza place in manteca where the customer service has always been top notch. One star is too much for this place. read more

I was placing an order through doordash. It said place an order before 10:10pm. I check yelp and it says they're open until 11pm. I scroll through the menu and quickly place my order right before 10pm. Immediately after placing it, the order is cancelled. Wtf. If you're not going to honor your hours on DoorDash what are you even doing on there!! read more

CUSTOMER BEWARE!!!!!!!!!!! Won't deliver 2.8 miles away!?!?!?! ridiculous! the lady that answered obviously didn't know the area and then put us on hold to "check on her phone how far away it was" she audibly sighed and gave us attitude when we tried to order. we got "disconnected" when i called back and asked to speak to a manager she said she WAS a manager and refused to give me her name twice then the 3rd time said it so fast that i could barely understand. i THINK she said Suzette!?!?! Absolutely HORRIFIC costumer service! Do not support rude people!! read more

Zero stars would be preferable. My boyfriend and 5 of his family members got violently ill after eating pizza from here. NEVER ordering from this place again. At this point a damn health inspector should be called. read more

Omg. This place is horrible. You could actually not get any worse. He doesn't honor coupons. He doesn't understand English. He is rude. This place needs to be shut down by papa John as he is giving the franchise a horrible name. He actually makes the pizza he wants you to have. It doesn't matter what you order. We ordered cheese burger with coupon and he insisted we were wrong. The Yelp app puts the price. He kept telling us we ordered cheese pizza. I can't express how awful this guy is and soooooo rude. Don't buy from here. read more

so today my dad invited me and my brother over to visit ,. he asked us if we wanted pizz and we said yea. We never had papa johns befor so we decided to try it out.. My dad got on the phone and asked about what pizzas they had and the lady who answered said that we have cheese but my dad wanted more toppings and she told him it was 1. plus for toppings, so was like ok why do you charge for toppings when other places don't!!. ok i get that he was a little upset. But what pissed me off was when i ( his son) went to pick up the pizza the lady who was pissed off said if i was the one who called . I politely said no ., She was so rude and disrespectful, the pizza itself was not really good so this was the last time we will ever have papa jiohns thanks to the customer service this lady gave us. read more

I see all the poor reviews but my boyfriend and I have lived here for less then two months and have order 2x online and opted for the in store pick up. The experience has always been plesant. But one time they forgot my garlic sauce but the next time they gave us lots of sauce. Maybe it's time to give them another try...if not less waiting time for me! read more

wow. I ordered 2 pizzas and breadsticks at 6:20pm. Delivery time was 30-45 minutes...I figured maybe an hour with it being a Friday. I called at 7:45 and was told my Pizzas were getting ready to come out of the oven...?!?!?! REALLY? The manager gets on the phone and tells me he's sorry but they got busy and had a lot of orders come in and someone should have called me. Do you think i would be calling YOU if someone had called ME?! oh...well I'll give you a coupon for 50% off your NEXT order and we SHOULD have it there in 25 minutes. Horrible!! read more

Ordered from grubhub, they don't answer their phone!!!! & I still haven't gotten my food! This is the worst pizza place ever TRASHHHH

I ordered a custom pizza and it tasted so bad!!! Never order the BBQ or you will regret it once you eat it. Since I got delivery I also ordered 3 ranches because I got 2 pizzas. When I opened the box they put in garlic and forgot the extra ranch. Even though I ordered al ranch. So I called papa johns and they felt so bad they gave me 6 ranches, one free Pepsi, and $1 back. They're pizza with barbecue was -5 but there service was 10. read more

They are helpful. They give discounts when I need them the most. They are fast at delivering and they are respectful. Great customer service. read more

Very skimpy on the toppings. But I shouldn't complain because had I got more toppings my mild food poisoning would have been worse. Thank you papa johns! now I havent had the urge for pizza in weeks. read more

I have been waiting for a online order for about 45 mins this is a shame especially when you order online.. never coming to this location ever again ! They have lost my business . And especially when you don't have on your work uniform, and not wearing gloves either but making pizzas I'm calling the corporate number in the morning and the health department because this is unacceptable. read more

Placed an order online. Got an email 3 minutes later that it was cancelled. I called and they said they had to close early. I asked why they didn't call me and they said they did (they didn't). Good thing I checked my email or I would have been expecting food for my holiday guests to arrive and it never would have. read more

So, once again I made the mistake of ordering from this establishment yet again. This is basically how it's run the last 3 times I've ordered carry out from this franchise: part of the order is finished but I have to wait 15 minutes or more for the remainder of the order while the other bits sit under a heat lamp. Seriously, what is wrong with these people? 3 of 4 items under a lamp for 15 minutes while I stood there... who knows how long they were there before I came into the restaurant. As I waited, another customer called in to cancel their order for various reasons so things are bleak. Had to come home and order from Dominos... read more

Asked if I could have no cheese and replace with some veggies cause it would be cheaper for them anyway. Nope. BS

Here we go again.....super late delivery. I've let it slide several times, I always order my pizzas several hours ahead of time & they still can't deliver it on time. Minimum delivery is 30 min late EVERY TIME!!!. Last of my business, I'll take it elsewhere, there are no shortage of good pizza places. Called to complain & after speaking with the manager it's obvious why this store continues to get repeated one star reviews....complete incompetence. I'll be sure to let all friends family & social media know...... read more