Aiden and Martin came quickly and were extremely…read moreprofessional and efficient. Both had booties on their shoes and took exceptional care when coming into my home. They fixed a leaking gas pipe and the cost was actually far less than expected! I would highly recommend Airworks for any repair.

Jesse Bayliss came out to perform our 6-month maintenance a few days ago. She was prompt,…read moreprofessional and knowledgeable, but most of all, she was very nice. She suggested an Air Scrubber for my allergies and made arrangements to install it the next day. I am sleeping better because I'm not up coughing. The air in our home is clean and fresh. The Air Scrubber was budget friendly. Thank you, Jesse and thank you Airworks.

Highly recommend. Answered the phone on the weekend. Scheduled me for a same day appt. Tech called…read morewithin 30 minutes of arrival. Mill arrived discovered the issued immediately. Offered two options. Corrected the problem with our AC. Also, installed a new WiFi thermostat. Very pleased with the price, service and products.

I don't understand these positive reviews. I paid this company $100 to do an inspection. The kid…read more(and I do mean kid) that came out was able to show me on his tablet that the refrigerant in my central A/C unit is slightly below what would be considered a "good" level. I explained to him that my unit occasionally turns off and then back on in very short intervals. He wasn't able to offer any thoughts as to why that might be happening other than my unit is old. Fast forward 2 weeks. Today, I had a different company come out. Within 30 seconds of him taking off the same exact shield on the back of my A/C unit, he saw a frayed wire. Within 5 minutes he had replaced the wire and the problem was solved. One would think that the kid from Comfort Zone would have noticed it. The guy who was here today showed me the wire, it was RIGHT in front of exactly where the Comfort Zone kid hooked up the same diagnostic tools. If I'm paying to have my unit inspected, I'd think a company is actually INSPECTING the unit. I'm tempted to report this to the BBB. What a complete and utter rip off!!!

Let me start by saying I wish I would have contacted Great Lakes Appliance first. Our dryer stopped…read moreheating up and therefore was not drying our clothes properly. As this is one of the appliances covered under DTE's Home Protection Plus plan we have I contacted them and they sent out a company called Phil's Services. They came out on August 25th and said some parts needed to be ordered to complete the repair and they should be in in around 3 to 7 days and that someone would call me to schedule an appointment to have them installed. Weeks go by and no one from Phil's had called me so I take it upon myself to call and see what the hold up is. I am told I need to speak with their Parts Department, but no one was available and they'd call me back shortly. The following day someone finally calls me back and says the parts are on their way and should be in within 3 days. I said "Great, let's schedule an appointment now for you to come out and install them." and the guy tells me he can't do that until the parts actually come in. Two more weeks have gone by and no one from Phil's had called me back. Fed up and aggravated beyond belief I contacted DTE and they sincerely apologized for the troubles and said they would send out someone from Great Lakes and they were a much better company to deal with than Phil's. The tech was scheduled between 1:00PM and 2:00PM, but actually showed up early. Kudos to that! My only small complaint is he didn't call to let me know he was on his way. Luckily I work from home so I was here. No big problem. I explained everything that had been going on with Phil's and he seemed genuinely shocked. According to him he said that both the flame sensor and coils that were originally diagnosed as the problem per Phil's are very common parts any HVAC tech should have on hand in their truck and the issue should have been fixed that day. If they don't have them in their truck then their shop most certainly does. The fact I had to wait a month and never got a call back from Phil's was truly unacceptable. He then went on to tell me that it didn't even look like the tech from Phil's even opened up the dryer to see what was wrong and just took an educated guess at the problem. Reason being is that of the two parts that were needing to be replaced per Phil's, only one was actually bad which were the coils. Not more than 15 minutes later he had the part replaced and the dryer working again. Thank God for Great Lakes Appliance. They will most certainly get my business again if a problem ever arises.

Great, honest and reliable HVAC company. Had them out to look at our AC and found it didnt need…read morereplacement. Many companies would have tried to sell us one regardless. I appreciate that approach. We made a couple minor modifications to our existing system and were very happy with the work that was done

Always arrive when they say and great service for all my HVAC needs. They also take the time to…read morefill out all rebates you are eligible for. 5 stars

Great experience with Detroit Metro Mechanical…read more We brought them in after our gas bill spiked nearly 10x and one tenant had consistently high heat while other units were fine. They quickly identified the issue as failed zone valve heads causing one zone to call for heat nonstop. The repair required temporarily removing the water heater to access the valves, replacing two zone valve heads, and restoring the system. Everything was handled efficiently and professionally. Since then, temperatures are balanced and gas usage is back to normal. Highly recommend for anyone dealing with boiler or zoning issues.

I was truly impressed with the technicians (Hunter and Dajon) they came and serviced our boiler…read more Their knowledge and experience along with their customer service was truly impressive in today's society. The cost was more than reasonable- especially when I received calls from other companies with a $20 plus difference per hour. I finally found a lifelong company to service our HVAC needs. It feels so good not being taken advantage of, especially being a woman. Trust me I don't give great reviews and recommendations easily...you want to call them FIRST!

Extremely overpriced. Consistently 3-5x the cost of other quality providers. I'd avoid.read more

When they tried to fix my toilet, all poop and pee and throw up came from out of my toilet, I can't…read morebelieve this this is unacceptable. My toilet has so much stuff overflowed they had to take my toilet out and replace it with another one. I can't believe this do more and better plumbing thank you.

Had them out through the utility service plan for a maintaince furnace check. Very well pleased and…read morevery thorough. Will use them again for my ac in a month or so.

I am with a protection plan through DTE My furnace broke down and needs attention so they were…read morereferred to me told me over and over again the service is under our warranty They guy Dominic came in didn't want to come in but came in got upset with me because I didn't know the name of my furnace nor did I know exactly what was wrong with my furnace isn't that his job? He insulted me not once but twice during his visit. I had to leave I know I could my son is over 18 and could answer any questions he may have when I left; he walked out I still don't have heat the Dominic guy was insulting cruel. Telling me my services would not be covered and I am wasting his time he does not have the part he has to order and then left. I reported them three times to DTE because I am not happy. Do they have customer respect no and ladies if your a widow and have no idea what is going on with your heating and cooling don't let them insult you its okay tell them to get out find another company.