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    Paradise Pet Resorts

    3.8 (81 reviews)
    Closed 6:30 am - 7:00 pm

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    Services - Paradise Pet Resorts

    Bath and groom only

    Pet haircut

    Paradise Pet Resorts Photos

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    Recommended Reviews - Paradise Pet Resorts

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    2 hour down stay waiting for fire evac. He was Attacked at paradise pet - and I'm told dogs need to work it out.
    marc j.

    I've been meaning to write this for some Time.. about a year ago we were looking for a place to board our 3 yr old lab when we are out of town as our previous sitter had moved. We didn't want to be making last minute decisions so we began calling and interviewing various locations. Our dog is a social therapy dog and was going to work with me daily at assisted living / memory care so he can be with residents. His demeanor is calm, passive and he does not like large groups of dogs. I told this to paradise intake person who assured me that they would put him in a small, friendly group. Per their policy I needed to leave him at "daycare" so they could assess him prior to taking us on as a boarding client. As she led my dog away, I began watching on the cameras as he went past the kennels into one of the "runs" with about 7 other dogs. The lady at the counter told me I could leave. I did not. I continued to watch as my calm dog was swarmed by the others. He started to go away from the pack but was immediately mounted from behind and on the front by two dogs while staff stood by chatting in the run. I asked the lady at the counter if they could have the other dogs not molest my dog. She looked at the camera apologized and radioed. I watched as staff pulled the dogs apart and turn on a hose. One dog became aggressive and a staff removed it. The lady in the lobby again insisted I leave and let the dogs work it out. I ignored her and watched as my dog started to climb an obstacle to avoid one of the other dogs. I watched as the one dog continued to "stalk" my dog with his hair raised up. Staff did nothing and I watched as my dog was now running along the back wall where he heard people, trying to jump on the wall in panic. I told the lady my dog is in distress- she tells me they need to work it out and I should leave as it's often more stressful for the owner than the dog. The one dog got my dog cornered and began to attack, and another dog also came over staff ran to my dog in the corner yelping and trying to climb a cement wall. With hoses, staff got the other dog off. I was in complete panic .. bring me my dog now!!! Staff tried to tell me that he needs time and there is another area - I told them no. I want my dog and we are leaving. We never returned.

    This is a photo of the scratches on Zoe's underbelly the day I picked her up after she stayed with the resort for 3 nights only.
    Joanne L.

    I preface this review with saying I usually don't write reviews but felt it extremely important to do so with this place because of the extremely negative experience that I had. I urge you to read below what happened and not bring your dogs to this dog kennel. I recently boarded my 2.5 year old chocolate labrador, Zoe with the Paradise Pet Resort in Rohnert Park. Zoe has often stayed at dog kennels and is the most easy going dog with a very good temperament. With that said I was extremely disappointed with my experience at the Paradise Pet Resort. It was only until I picked Zoe up (after staying there for 3 nights) did I realize she had approx. 20 scratches on her underbelly and some pretty significant cuts on her neck (pictures have been uploaded to Yelp). When I brought her back in, the receptionist at the desk said it could have been a result of a dog scratching her or something in the play area thats scratching her (e.g. the baby pool or the turf). But keep in mind, no one called me during Zoe's stay nor were they aware of how severe the scratches were until I brought it to their attention at the end of her stay. I politely requested to speak to the supervisor of which I was told they were not there but will call me the next day. The very next day (on Monday) I called in of which they said the earliest I would receive a call from the supervisor / owner would be Friday. I even offered that once I could speak to someone in charge that I would be willing to bring Zoe back in to determine what could be the root cause. It has since been over 2 weeks and I have still not yet received a call to discuss this further. The staff at this place are all significantly young, they did not seem experienced and did not handle the situation well at all. In speaking with other locals and dog kennels I have also heard that the staff are under qualified and don't know what they are doing. One last thing to add, yes they have web cams so you can see how your dog is doing but I've often heard that customers end up not liking what they see half the time. When accessing this web cam I noticed 1 dog fight, and the young staff overseeing the dogs seemed absent and not focused on the dogs.

    Screenshot from the app, you can see our happy Aussie enjoying her play time!

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    11 months ago

    stars above the deplorable rohnert park location, period/paragraph. friendly, clean, well run.

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    7 years ago

    The prices will get you in the door. The service and care for your pet will have you running far away!

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    Ask the Community - Paradise Pet Resorts

    Review Highlights - Paradise Pet Resorts

    This place used to be Camp Bow Wow, which was also fantastic, but I think they are the same owners and everything.

    Mentioned in 6 reviews

    Read more highlights

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    K9 Activity Club in Santa Rosa has been one of the best choices I have ever made for my little girl…read moreScout. From the moment we walked in for our initial assessment, Ashley welcomed us with such genuine warmth that I felt comfortable right away. I was thrilled to learn that she would also be our primary trainer. Ashley has a true gift for connecting with both dogs and people. She trained Scout with patience and kindness, and she trained me as well. She taught me how to understand Scout's cues, how to reinforce her progress at home, and how to feel confident in supporting her growth. We also worked with Geraldine and Sophie. Their calm, knowledgeable approach helped Scout grow in confidence and joy. Scout comes home happy, relaxed, and proud of herself, which tells me everything I need to know. Jeremiah was consistently kind and attentive during early pick ups, and Sarah was extraordinary with scheduling. She rearranged things for me more than once with kindness and flexibility. She always made me feel like Scout and I were a priority. The facility is spotless, the staff are deeply knowledgeable, and the dogs are treated with real love. K9 Activity Club has completely transformed the relationship I have with Scout. I recommend them wholeheartedly.

    Alicia and the K-9 Activity Club came to our rescue when we needed to board Dolly, our 4 year old…read moreStaffordshire Bull Terrier, on short notice over the July 4th weekend (family emergency). We live in Los Angeles, but turned to K-9 Activity club because Dolly has been happy there in the past. We wound up leaving Dolly for one more week that we originally planned; K-9 accommodated us, much to our relief. Staff showered Dolly with love and we received pictures of big-smile Dolly, sitting in the shade, in her "report cards." Dolly was even more fit and chill when we reunited. It is totally worth it for us to drive up from Los Angeles to Sebastopol to board Dolly among her K-9 family. Peace of mind is everything. A giant thank you to Alicia and K-9 staff! We appreciate you!!!

    Olivet Kennel & Dog Training Resort

    Olivet Kennel & Dog Training Resort

    4.2
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    We had a great first month at Olivet Kennel with our dog, Jack…read more The staff and owner do an excellent job caring for our 90 lbs Tamaskan. We like that the staff understands Jack and are careful not to overwhelm him with too many other dogs all at once. They are taking a careful and tailored approach for Jack, which is exactly what we were hoping for when we started with the daycare program. I met the owner, Wendy, the other day when I picked Jack up from daycare. She was checking in on the dogs and staff. She is kind, caring, and seems to be very knowledgeable about all kinds of dog breeds and behaviors. The office staff also deserves positive feedback, they kindly changed my daycare appointment today at no extra cost when I couldn't make the appointment. It's also the reason for writing this positive review today. Overall, Olivet Kennel is a professional run facility with an online booking system that still feels like a family business that you can trust. The kennel is clean and inviting. So far, we are very happy with their service!

    Be very cautious!…read more My dog got very sick after staying here and almost died. The manager Stephanie admitted that this season was very active. It seems unprofessional to let sick dogs stay there but I guess they just care about money. Also I had prepaid for a daycare package. When I tried to use it they told me that it had expired during the time my dog was sick. I told Stephanie there's no way I could use the prepaid package while my dog was sick. She had not been in contact with any other dogs so I am 100% certain she caught it at Olivet. They never did honor the daycare pass I paid for and told me "sorry but it expired". Seemed odd for them to be so stubborn about a policy after my dog almost died because of them allowing sick dogs to stay there. I paid over $2000 in vet bills because of them and my dog nearly died. You've been warned, proceed with caution.

    Paradise Pet Resorts - groomer - Updated August 2026

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