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    The Catios

    5.0 (1 review)
    Closed 9:00 am - 3:00 pm

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    2 years ago

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    The Paw Spa Pet Resort

    The Paw Spa Pet Resort

    (71 reviews)

    Was a nice spot. My pup looked great afterwards and loved the treats I got him from their snack…read moreshop. I wish I could've been there while he was being groomed but I guess they don't allow that. Overall it was a good experience, still tentative to make them my go to dog groomer though.

    No cameras in the kennels, no responsibility for visible wounds/blood on my one dog when I picked…read moreher up, new and inexperienced staff, and take no responsibility for issues that arise in their facility if they can't "catch it on camera". I have been taking my Danes here sporadically over the years. My first Dane came back with kennel cough not once, but twice. I decided to not take her back. After that I acquired 2 different Danes and decided to give them another try and boarded my dogs there frequently due to work travel. Luckily no kennel cough, however the cost was outrageous to board 2 Giant Breeds for multiple days on end. I have since switched to having someone come to the house, so I have both a dog and house sitter. All that to say, my most recent experience with them was terrible. I decided to take them for a simple partial daycare day. My two Danes and I arrived right as they were to open at 8am. Multiple employees showed, however none of them were the receptionist so the people waiting couldn't be let in until that individual got there. About 15 minutes later she finally shows, but during this time my girls are getting overly excited and fired up due to the long wait and one of mine decided to nip at her sister in the back of the car. The key here is that when I scolded her and wiped off my Dane that she snipped at--there WAS NO BLOOD AND CERTAINLY NO PUNCTURE WOUNDS. I picked them up at approx. 2pm that day and by the time we got settled in at home, the facility was closed so I couldn't call them to let them know that my dog had completely dried and crusted blood all along her right side of her face, including two very large puncture wounds. I was NEVER notified of these very visible wounds (even if it had happened that morning), and since Paw Spa doesn't have cameras in their kennels, there's no way to know what actually happened. After sending pictures to my vet, I ended up having to rush her in as the wounds were severely infected and required antibiotics and a $215 vet bill. The staff I spoke to the days following, tried their best to help and were very kind but the owner had been out of town and fell ill, so I had to wait nearly a week for a call back from her to "remedy the situation". When she called me, she was completely accusatory, defensive, and blamed me and my dog that had snipped in the car that morning but again, no puncture wounds or blood after this incident! She forcefully told me she most certainly would NOT be paying the vet bill and that the only incident was with my dog in the parking lot. When I called out the fact that nobody noticed, she turned the blame on me that I hadn't either; which I did, but it was after hours for them. She then continued on that "her staff is new, they've raised minimum wage and she's a small business, and taxes are out of control", etc. NOT MY PROBLEM OR RELEVANT. She determined she would not be allowing them to board in the same kennel which I agreed to, however I would be charged double; make that make sense when it's no different than two dogs going for one day-hmmm? Her "solution" was to begrudgingly offer me two free daycares (which is actually one day since they apparently have to be charged twice for being in separate kennels). I was so infuriated and flabbergasted at the situation that I said fine. Why in the world would I ever take my dogs back there after this? Clearly my dogs were not getting the attention or affection they deserve while there, or someone would have felt and saw that my dog had extremely visible wounds and blood on her face. Lack of responsibility and blame game from the owner, inexperienced and newer staff, overpriced services, why go back? DO NOT RECOMMEND. There are so many other fantastic, affordable solutions out there where my dogs get the love and attention they deserve.

    Jenna's Love

    Jenna's Love

    (1 review)

    Benson, North Omaha

    Jenna was a great pet sitter! Very accommodating and checked in throughout the day to let me know…read morehow things were going. Would highly recommend to anyone needing someone to care for their pets.

    From the owner: Professional, experienced pet care you can trust…read more I’m Jenna, a professional pet sitter with 30+ years of hands-on experience caring for dogs, cats, and other small pets. I offer dog boarding in my home as well as in-your-home pet care for clients who prefer their pets stay in familiar surroundings. Please note that I am not able to board cats at this time. My approach is calm, attentive, and routine-focused. I specialize in pets who do best with patience, consistency, and being respected for who they are — including seniors, shy pets, and those needing medical support. I am Animal CPR trained and experienced in administering medications, including pills, liquids, eye and ear drops, topical treatments, and injections (including diabetic care). Safety, comfort, and clear communication are always my priorities. For boarding, I typically care for dogs from the same household only. Depending on size, I can accommodate up to three small-to-medium dogs or two larger dogs. In rare situations, limited overlaps may be considered with full client communication and consent. My home includes a friendly Lhasapoo and two laid-back, dog-savvy cats who typically keep to themselves. I provide regular updates and photos so you can relax knowing your pet is in capable, caring hands. Whether you need boarding, drop-in visits, or dependable in-home care, I’m committed to providing thoughtful, reliable care you can feel good about! You can read more about me on my website: JennasLove.com.

    The Catios - petboarding - Updated May 2026

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