If you're considering turning your family home into a rental and want a management company that will, in my experience, run it into the ground and hand it back to you filthy, neglected, and with no deposit money left to address the damage, then Paradise Property Management--and specifically my interactions with Stephanie then look no more. Our SFH in the Pierpont area has been in the family since the 60s. It became a rental in 2006 with the long-term plans of coming back. When that time finally came, I walked into what felt like a shock: our home was returned in a state of total disrepair, far beyond what I ever expected after 15+ years of professional management. To make matters worse, I later learned from my parents that the previous tenants had received their full deposit back. Let that sink in: after more than a decade of management, the property was returned dirty, damaged, and badly neglected--yet, according to what I was told, no deposit money was retained to address any of it. For me, that alone is enough to take Paradise Property Management off anyone's list. When I reached out to Stephanie to discuss what I found, the response I got felt defensive, combative, and lacking any acknowledgment of responsibility. There was no constructive conversation, no ownership, and no willingness to resolve anything from my point of view. A deal was struck later to send cleaners in on their dime, but clean doesn't fix a laundry list of items to be repaired. (garbage disposal inop, bathroom vent fan inop, list can go on) I have been rehabilitating this house ever since, and I've waited far too long to write this review. If my experience can save another homeowner from going through the same disappointment, then at least some good can come from it. read more

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I've called about 6 times this week. No one has gotten back to me. Would like more information on a pending application that's been weeks now. read more

Paradise Property Management, led by Stephanie, is notorious for putting owners' profits first with jacked-up rent hikes and shady tactics to push out pre-COVID tenants. They've got no qualms about using illegal self-help evictions--think changing locks or tossing your stuff--to make way for renters who'll pay more. Even if you've never missed a rent payment and fixed every single thing in the condo yourself, they don't give a damn. Complaints from Ventura, CA, back this up: tenants have reported Stephanie issuing termination notices right after cashing rent checks, with no explanation, and harassing good renters to vacate without cause, sometimes without the property owner's knowledge. One tenant in 2012 said Stephanie (possibly Moore or Brown) tried to force them to share a mailbox illegally, while another in 2017 claimed she and her father used illegal methods to end their lease just to charge higher rent. Some Yelp reviews praise her professionalism, but those mostly come from owners, not tenants, who get the short end of the stick. If you're renting from this crew, get a lawyer fast, because they're all about the money and couldn't care less about your rights. Here's how to protect yourself: save every email, text, rent receipt, and record of repairs you've made to the condo. Check out local tenant laws or hit up a tenant rights group to know what you're entitled to. If they start messing with you, call a landlord-tenant lawyer to fight back. This company's been at it since 1976, and while they claim to follow California's Fair Housing Act, the tenant horror stories tell a different tale. They're not BBB-accredited read more

My rental portal was hacked while I was mid-Atlantic without internet access and an obscene message was posted which is highly offensive to me as a Christian. Understandably Stephanie felt threatened by it also so it should be investigated. Rather than meet, as requested, and investigate how the breach occurred, I am being illegally evicted at the end of the month. The company made a formal complaint to the Police who came to visit me at my home but I was still traveling. When I explained I was in the air so impossible to post it, he accepted that and took no further action. In an honest world that alone should quash it. I am also being slandered as Stephanie has contacted multiple people outside of the organization informing them about what was posted. The portal has a major security breach as it does not log out after 15 minutes as per other sites that contain personal and financial information. The company has a history of this, just after a quick Google search this came up at the top: https://www.ripoffreport.com/reports/paradise-property-management/ventura-california-93003/paradise-property-management-stephanie-moore-brown-eviction-notice-with-no-reason-listed-d-939177 read more

Paradise Property Management - Property Management Near Me - Ventura, California

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Stephanie showed us a property that was extremely misrepresented in her listing on Zillow. She purposely left out a lot of pictures, and when we asked for more pictures of the yard she lied and said she couldn't send any because the owner's son's boat was in the yard (and it was actually in the garage still when we toured it). The reason she didn't send us pictures was likely due to the small pond fixture in the yard, and we have two small children (one crawling baby) so that was a disappointing surprise. The entire backyard was taken up by an oversized built-in grill, a jacuzzi, and the pond. The house was also in rough shape and not kid friendly. The upstairs room was makeshift and felt unsafe. She offered to return our application fees because she had insisted we apply before she would even show us the house, but she was rude when we told her that her listing was deceiving. We were completely catfished - and needless to say, she has ignored our calls and text messages ever since and has not returned our application fees. She was incredibly unprofessional. Now when we see a house being listed by her we don't even bother to go look at it because we know the place will probably be a dump. read more

Excellent service and in a timely manner! Stephanie Brown is knowledgeable about the neighborhoods in our area and an invaluable asset to finding the perfect dwelling to fit your needs. read more

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Rude unorganized unprofessional and downright DIRTY disgusting properties they will take everything they can from you while giving you the absolute bare minimum they took $370 in application fees and did not return it we will be taking them to small claims court for the balance read more

I'm a vendor who worked with Paradise Property Management. Stephanie was respectful, intelligent, diligent and honest. Communication was straight forward and she asked good questions that protect her client, the property owner. She has been honest in her dealings with me. read more

The existence of this company is proof that Yelp should allow ZERO star reviews. Worst property company I have ever dealt with. They have some seriously nasty/dirty properties. I'm not even going to go into detail about my story because it was so heartbreaking, but steer clear of these people. Stephanie is absolutely not to be trusted and has no honor. You and your Dad should be ashamed at how you dealt with me. I hope you learned your lesson but I doubt it. Had to take them to small claims court in Ventura last October for my damage deposit and WON all of it back. Just do yourself a favor and stay far away from this place. read more

They lie to you to get you to sign the lease. As others mentioned, I worked with Stephanie and her dad. I was told the utilities would be around $150/mo, my fish tank was ok, and there wasn't much noise from the elementary school. I moved in and found out the utilities were over $700/mo, I was forced to sell my fish tank, and the alarm and screaming kids from the school woke me up at 7:30am and go all day.  I spent weeks fixing up the rental house when I moved in it was in such bad shape. When I moved in there was garbage everywhere on the property they didn't clean up. Additionally, I got a substantial rent increase after one year, and they kept $700 of the security deposit, even though I left the property spotless. Terrible experience, would not recommend. read more

I have been a tenant in one of Paradise Property Management's for about seven years. I have found their service to be exemplary. Our unit is competitively priced and well maintained. Customer service with Paradise is always prompt and efficient. read more

This place is nasty ..... they showed us an apt . It was discussing I would not let anyone live there THIS PLACE SHOULD SHUT DOWN they should have there license taken away ....... it was infested with RATS and ROACHES all in the cabinets and carpet and she said they spray monthly NOT how gross !!!!!!!! They took our app fee knowing this and did not return the money they are FAKE and they only want your money !!!! Don't rent from them they have nerve that's for sure read more

My land lord used this company and I cannot exaggerate how unprofessional they have been. Unresponsive to calls for basics of management and not willing to do a walk though before or after in person. Stephanie Brown in particular was very frustrating to deal with. If you are thinking about using a management company for this property I would recommend another because as a tenant I did not see them making the land lords life any easier and as a land lord myself, I would never use them. read more

If I were able to I would not rate this company a star at all. I called to get information regarding a property. The male representative who I spoke to on the phone today at 12pm was rude and unprofessional. I asked questions but his answers were vague seemed as if he did not know much about the property. He was smacking his gum while talking and did not seem engaged in the conversation. I work at a Housing Authority; I know it is essential to be professional when speaking to an applicant. You have created a bad image to the company. I am disgusted. During the call, he asked me to tell him about my household and he cut me off when I said 5 adults. Keep in mind this is a 4 bedroom home. He said "No we do not want any roommates." First off, who said anything about roommates? Second, I feel discriminated.Third, this person does not know anything about my family besides 5 adults. He said "too many cars already, the landlord doesn't want that." Who said everyone in the home owned a vehicle? If you are looking for a management company look into one that will listen without being cut off and making assumptions. read more

I saw Stephanie today, I personally went to her office to give her a Christmas gift. I did this because I appreciate her so much. In looking for her new address I happened to read a negative review on yelp. This review was so contrary to my lengthy experience that I told her I was going to write up my own review of Paradise Property Management. Stephanie manages a number of our properties in Ventura. When I first met her I was immediately impressed with her positive attitude...and over the years this hasn't changed...and this is so important in a management company. Stephanie has proven to be an amazing asset to our life. Why? Because I no longer worry about things I used to worry about. Stephanie has good judgment; she is responsive and compassionate to our tenants, which is very important to me. Her reporting software is better than others we receive from other out of state property managers. Stephanie Brown is a jewel! I would highly recommend her to anyone... in fact, I'd give her six stars if I could! read more

I have never spoken to more rude person on the phone than I just did. I called Paradise Property Management to check availability of a property they have listed on their website. My 1 question was followed by 20 questions. When I told the guy I was only checking availability he told me to just answer his questions so he could "Save the property manager a phone call" Really? Isn't the point of property managing to rent out the properties? Why try so hard to deter people from your business? And to top it all off the guy says "Well I'm the owner of the company." Uhhh so? Does that mean you can just be a jerk to anyone who calls? I will not be calling this place again. And I suggest you don't either. read more

Stephanie Brown and Paradise Prop. Mgmt have been great to work with. She has always been very professionally and responsive to our needs as tenants. I would recommend them to anyone. read more

I just wanted to say that this property management company is awesome! Stephanie Brown is extremely professional and she's gone above and beyond to be accommodating. She was very understanding and actually let me explain some things to her about my credit that are now completely out of my control (due to my divorce) and still went ahead and worked with me. Most places won't even care to listen once something pops up not in the best favor. She was never rude, always had the best intentions for her perspective tenants and is also very prompt at answering her phone and returning calls. I would highly recommend her and her company to anyone seeking professional services. Thank you for everything, Stephanie! You rock! read more

Stephanie Brown of Paradise Property Management is professional and compassionate. Our experience with Stephanie and the property owner were excellent from beginning to end. I highly recommend Paradise. read more

Typical sleezy property management company. Avoid if possible. We needed to move on short notice and didn't really thoroughly investigate the area and fell right into their arms. We needed to threaten with non-payment of rent to get them to perform basic maintenance (like broken appliances). Further, at the end of our lease, they refused to do a move out walk through with us and then tried to keep our entire security deposit for basic upkeep (like painting the walls). The BBB is still investigating them for us and it's been a huge hassle. Do the smart thing, look elsewhere. read more

Downright nasty! I literally had an issue the 1st week I moved into a home they managed (Stephanie and Barry). As per my lease obligation I was to report in a timely manner (and make a list) of all things that weren't in order at the house - when I did this I was scolded, and called "demanding!" Who in the world talks to people like that??? And it's been down hill ever since! DO NOT RENT 651 STARBRIGHT COURT in SIMI VALLEY -- I discovered MOLD at the end of JULY and had significant health issues a few months prior to discovering. The MOLD was remediated but I still believe there is mold in other parts of the home. Paradise & the homeowner were not willing to reimburse me for hotel & medical MOLD related expenses incurred during the 3 1/2 week process of finding the leak, testing the air, remediation, re-testing the air, etc., at 651 STARBRIGHT in WOOD RANCH/SIMI VALLEY. TRUST ME, you DO NOT want to deal with these people! read more

Stephanie with Paradise property management is a class act. I enjoyed a year at a rental under her management and she was nothing but professional with a personal touch. She went above and beyond through the end of my lease. Thanks Paradise property! read more

We have used Stephanie as our property manager for the past 8 mos... In that time, she has improved the quality of life for our tenants by removing problem ones (they left the 2 neg, 1 star reviews in Yelp, though they were evicted for illegal drug/nuisance issues) she is caring & compassionate for both us as owners, and tenants. She is on top of needed improvements and handles them with the tenant's schedule in mind. Over the last 16 years we have had four property managers and truly believe Stephanie exceeds our expectations as well as the competitions abilities. Thankful! read more

This management company is probably one of the most evil and relentless I've ever encountered, Stephanie Brown specifically showed absolutely no care or empathy in kicking us out of our apartment for absolutely no reason that held any kind of validity at all. We were given no warnings about the so called "issues" she had with us when she took over our apartment complex. Within a month she had served us with termination of tenancy papers with no chance of salvation, we were given 30 days to move out of our home even after we explained that we were in a tough situation, my husband had just been layed off and on top of that she knew we have a 2 year old daughter to take care of but none of that mattered. Im sorry for anyone who has been penalized by this property managment company with little to no reason at all, all the lies and slander they have brought upon myself and my family is disgusting and hateful. I am not a mean person, I am actually a very undertanding person and I rarely say the word HATE but In this case I could use that word. Another word I could use is greef, and utter sadness for the things they put us through because of these people who don't know anything about us, our entire life is now in boxes at a storage unit because apparently me and my family just didn't fit there criteria for human species. Oh and one more thing I wouldn't even give them one star but I had to in order to post this, so keep that in mind. Thanks for nothing. read more

Professionalism is nice. Services offered and services performed. Call or email with issues pertaining to a rental and get immediate resolution. That's rare these days but as a renter through Paradise property management it has been the norm for me this past year. What's more important to me is that it has been professionalism with a personal touch. You get to speak to Stephanie and she is responsive, polite, kind and fair. She cares as much for the tenant as she does the owner. She's providing a service , running a business, but she's also a genuine person with a personal touch. I've been impressed by her since day one and I would recommend her services to anyone I know looking for either a management company for a rental or a renter looking for a place to live. I've been 100% satisfied by her company and can't say enough about her personally. Thank you Stephanie for making our rental such a pleasant experience... Hope to work with you again soon! read more