Carlo's cleaned the carpets, Hall, and stairs of our home recently. He did an excellent job at a…read morevery affordable price, and I highly recommend him. He also cleans tile, and we plan to have him do that on some tough grout stains.

Amazing work! Fast, professional, and very reasonable. My carpet is good as new! Thank you!!!read more

I received multiple quotes and Aaron was not only the best but it waws clear he does the work…read morehimself and is very meticulous about the quality. VERY happy with the results, communication, and price.

We couldn't be more happier with floors we got! Feels like we have a brand new house! I will…read moredefinitely be using Hardwood Floor Essence again for my upstairs rooms. Aaron was informative and and he is a very hard worker and dedicated! He is knowledgeable about his profession.

We contacted Preferred Restoration when we moved into our new house. The previous owners had dogs…read morethat apparently had urinated in the corners of the carpets and they also had a baby. Needless to say, the carpets were in desperate need of a professional clean. Preferred Restoration was able to get us booked quickly and they gave us a great rate to clean the carpets in our whole house. The cleaner was prompt and very professional. They did a great job of cleaning the carpets. Although there were still spots where the carpets smelled, it was worlds better than when he started. We'll definitely use Preferred Restoration again!

Preferred Restoration recently came out and cleaned/treated the carpet in our entire house…read more Needless to say, we are very happy with the result. The treatment rid us of the horrible pet odor and stains that have been a terrible eye sore. Although some of the stains could not be completely removed, we are still pleased since the carpet is very old and it is much better than before. We were quoted a very fair price and received incredibly fast, friendly, and effective service.

This took forever to finish, on top of that, we did not feel like we could leave our house at all…read more Workers wouldn't even show up when they were supposed to show up. Cabinets were not on straight and they had to be fixed. The faucet was not on tight and I had to tighten it along with someone else because they never called back or showed up to fix it. Now most of the underneath LED lights are out. Only one set is working. Meanwhile, they are no where to be found and no call back no nothing. Do not trust this company to remodel they will just take your money and leave!

great experience with this business. We picked out a couple of remnants for our bathroom…read morecountertops and they were installed perfectly. The guys that cut the sink holes and installed were just great to work with. Can't go wrong using this group.

AFC Cleaning & Restoration 3131 Wheeling Avenue…read moreKansas City, MO (Their website says Edwardsville, but a card I was given by Joe says KCMO.) As soon as we had the furniture moved after the heavy rains of July 16-17 got into our basement, I called AFC Cleaning & Restoration (Thursday) and told them I needed to have the water removed from my carpet. They had good online reviews. Robert arrived at 6:00 PM and started talking about tearing out the walls and carpet. I told him I wanted to try to save the carpet, as it wasn't that old and that the water came in through the window, not the foundation. He agreed to do that and then brought in fans and a dehumidifier. "Aren't you going to remove the water?" I asked. He said he was just going to set up fans and would be back. He assured me that if there was air movement, no mold would grow for three days. I texted him on Friday at 1:37 asking when he was going to work in our basement. I did not hear back from him until 10:36 that night when he said he could arrive between 10:30 and 11:30 on Saturday morning, would I be available. I did not see the text until 9:30 the next morning. "Yes, please" was my answer. A young couple showed up in a rusty pickup truck and said they were here to take out the pad. They had nothing to extract the water. They turned the fans to the inside of the room rather than to the edge where the carpet was the wettest. I texted Robert at 11:48 and told him the pad was out, but they put the wet carpet up against the baseboards and it was beginning to smell. I didn't hear a thing from him that day. I set the edge of the carpet up on plastic bins to get it off the baseboards and help get more air to it. On Sunday at 3:00 PM he texted me and asked me if he could swing by and take readings. Not expecting to hear from him on Sunday, I didn't see the message until 5:00 and responded "readings of what"? His response at 6:48 was "It's okay. Are you available tomorrow?" My response was "Yes, I need a time, though. I need someone to clean and sanitize the carpet and get it dried. It now smells. Readings of what?" I could have told him it was still very wet. His response "I'm not done drying it yet. It will start to smell better as it dries. I will also spray an anti Microbial spray." "So, you are never planning to vacuum the water out of the carpet - the one thing I asked for on Thursday?" His response "It gets cleaned after it's dry and the pad is replaced." Robert came by on Monday, but the carpet was still wet. He returned on Tuesday. The carpet was dry, five full days after the flood, and he sprayed microbial spray. When he was done, I mentioned that it still smelled and that I was unhappy he never extracted the water. "Oh, now that I'm done, you complain" was his reply. I was explaining that I had asked for the water to be extracted on Thursday and continuously through the process, but he just talked louder over me when I spoke. I told him that if he knew he couldn't extract the water, he should have told me at the beginning. He said it would have taken his crew longer to extract the water than using fans (no doubt). I reiterated that if they didn't have the crew available, they should have advised me in the first instance. He was frustrating me, so I told him to leave. I called the office the next morning and without identifying myself asked what they would do if someone had water in their finished basement that came up around their shoes. She proudly stated that they would first extract the water from the carpet. I said "Good, and how do you do that?" She explained that they have big machines that extract the water and remove it. I told her my name and that they did not do that in my basement. She agreed to send the manager to determine if the work done at my house was representative of their work product. A nice enough man named Joe came by and told me he didn't smell anything but carpet glue that had been made wet by the flood. On all other matters he agreed with me, but had no authority to do anything about it. He said he'd have the owner come by. The owner showed up and said all he smelled was acetate from the carpet. It was clear that his goal was to blame me. He said they didn't follow IICRC standards, because I asked them to try to save the carpet. I said, "So, you didn't follow your own standards, but you blame me?". He said "Yes". Yet, he didn't do what I asked him to do. I told him the young couple put the very wet carpet up against the baseboards and he said that wouldn't matter. I told him I asked for the water to be extracted several times, and he told me that using the fans was extracting the water. I disagreed. Not a single google search defines extracting water as using fans. Fans are the next step after extracting the water. I told him if he couldn't extract the water, they should have told me from the beginning, so I could have called someone else. He got up and left. What do they want for fans? $3000.

We had a pretty frustrating experience with AFC Cleaning and Restoration. We hired them to have our…read moreair ducts cleaned in our house. They charge per vent then spray an antimicrobial agent in the ducts after cleaning. The first tech that showed up to our house was 3 1/2 hours late and did not have all the tools to complete the job. Multiple vents were never even touched. He let us know that he was done with the job and my wife asked about the antimicrobial spray. He informed us that he did not have that machine on his truck and would have to come back at a later date. We also asked about the forgotten vents and he said that he would get those when he came back. I was told that I would not be charged for those vents. I had a conversation with the owner who was very apologetic and wanted to make it right. So I agreed to have them come back and finish the job. The second time they came out with two techs and were an hour late. They completed the rest of the job. Later I received an invoice for the entire job, including the vents we were not supposed to be charged for. Eventually I got the correct invoice and settled up with them. Overall just a headache of an experience.

We contacted Kring's to install a new shower and flooring…read more They sent a plumber over, who cut completely through multiple load bearing beams, as well as notching a floor joist unnecessarily. The plumber left without even giving us a chance to look at the work. Kring's refused to pay to have the damage repaired and is suggesting that we're obligated to pay for undelivered goods. This is an absolutely terrible deal. Our house is damaged and bathroom unusable. If you want to roll the dice on your roof literally collapsing due to negligence, maybe Kring's is for you.

Krings recently did some flooring (wood floors and some carpet) for us. They are highly skilled,…read moredid great work, and were highly attentive to our needs and preferences. The finished product is first-rate! We couldn't be more pleased. We would highly recommend Krings to anyone who has flooring needs.

We worked with Ryan at Flooring Direct. He was patient to answer all of our questions and concerns…read morewith no pressure to purchase anything. He showed us products that were suitable for our specific needs and within our budget. Would recommend this business.

Process went smoothly from start to finish. They replaced carpet and installed LVP laminate in the…read morebasement. The team in the showroom was very helpful and the install teams were on time and professional. We even had an issue on our floors and they were able to change their plan to accommodate. Everything looks great. Thank you to Ryan and his team!

Tim did an outstanding job on the LVP floors in my home. I hired him last minute not knowing how…read morethings would go. He was fast, professional, and gave me an amazing price. I can't recommend them enough. I wish I had more work for Tim to do since he made the process so easy