If you love your parents, DO NOT leave them at Summit Memory Care on Signal Butte in Mesa…read more Horrible care, wet beds, feces on the sheets, and toilet where she tried to take care of herself. There was a wet diaper in the hall, and a woman wandering in the hall with no pants on! I was visiting when the tech came in and asked me if I could take care of the mess that I had gone to get her to clean up. The patients have NO way to call for help other than hollering until someone happens to come in. When I asked about this, they told me "we check on them". I was there for 4 hours, and no one came in. The meals are HORRIBLE. I stayed to enjoy a meal with her, and no one at the table could eat the meal. None of us could even figure out what it was, broccoli with a brown gravy stuff on it.

Very friendly and attentive staff. Lovely dining room with gourmet meals. Beautiful courtyard for…read moreoutdoor gatherings.

You have a care Team that really cares and takes there job…read moreseriously one particular person I have encountered is Savannah Gantz she is a hard worker and seems to genuinely care for people

Our mom was a resident in memory care for almost 5 years. The staff became family to her and to us…read more They made mom feel safe and loved. We appreciated that when we visited we could spend quality time with our mother. We are truly blessed to have found Sky Vista and their caring team. From our Mom's last day in earth to our visit to say goodbye, we felt the love they had for her. And they knew she loved them. Eternally grateful.

This was one of the best decisions I could have made for my Mother in my search for an assisted…read moreliving facility. From the time I spoke with the owner, Jean, over the telephone I knew it would be a good fit. We met up a day later and her warm personality was refreshing. The even told me "I would love to take care of your Mom" and she did an exemplary job of it. This place is such a warm friendly atmosphere there. They really did treat my mother like family, she was 99 years old, so they called her "Momma". I did look up reviews about the facility and everything I read in the previous reviews matched what I experienced. The staff take special care with all the residents. That is hard to find in this industry. So I felt blessed to have been able to find Twilight Haven Assisted Living - Mesa. The medical faculty, staff and residents were so sweet, caring and showed so much compassion, and the facility was kept so clean. If you are considering a "good place for a loved one".....Well you will find it here! It was nothing short of a miracle to actually find them. My Mother is no longer with us but I am so glad her last place of residence was here among her other found family. Thank you again Jean and your staff for doing such a phenomenal job taking good care of Mom. You are still family to me and I will never forget how much love you all showed Mom. May you have continued success in your wonderful business of caring for others.

From the owner: Assisted Living Home, Nursing home, memory careread more

So very rude! They don't listen, will talk over you and don't provide anything more than a room…read moreand food if you are willing to eat when they offer, if you don't feel like going down when they offer and ask later you get charges like room service at a fancy hotel, they only care about their money not the people.

I would not recommend this place for your loved one needed assisted living. I'll start at the…read morebeginning. In 2022 I stopped in to Broadway Mesa Village, completely overwhelmed knowing my mom could no longer live independently especially since her entire family lives out of state. The director and sales manager at that time had been there many years and were welcoming and helpful. I was thrilled to move my mom! She needed a low level of assistance which included stand-by during twice a week bathing and some re-direction but that was all. About a month after she moved in, it was announced the director, sales manager and long-time chef were leaving. Over the next almost 2-years, there was a revolving door of directors, interim directors, or corporate staff filling in and nursing staff changes, before the current director. I visited every 3 months and always had a sit-down with them to share my thoughts and concerns, except I could not get a meeting with the current one even after I decided to move her out of the facility. I felt that would have been the most important meeting. So, back to her level of care. No meds, no special needs, just stand-by for bathing and housekeeping. Never once when I visited or any family visiting did anyone come for her shower time. When I asked, I was told my mom would send them away. OK. I get that. But she was never clean when I visited and she had several (at least 4 in 2 years) UTIs that sent her to the ER. Each time her mental state declined. Earlier this year it was decided her care level would need be increased from Level 2 to Level 4. This should include showering assistance (not stand-by) and distribution of her 2 prescriptions at $1900 added to what were were already paying. Now, I still NEVER saw anyone come to help with bathing or dressing. Her hygiene was unacceptable. I always made it clear that I lived far away and mom may need help with simple tasks like keeping her phone charged but often her phone would be dead and I'd have to call the front desk to make sure they'd seen her that day and ask if someone could charge her phone. Now to housekeeping...her apartment was also dirty! Every time I visited, after getting mom clean, I'd clean her room. Dishes were always piled high in her sink. It smelled. The floor was dirty needing both sweeping and mopping. Her refrigerator was full of rotting leftovers she'd bring back from the dining room. Once, when her mental state was not good (and shortly after was diagnosed with another UTI), I found over 20 cups and glasses from the dining room in her apartment (in her cupboards, sink, drain, side table, and bathroom). When I returned them to the kitchen, they were shocked. I was too. Why wouldn't housekeeping take them back? Oh, and the roaches. First a dead one. Hmmm. Concerning. Then next visit a couple of live ones. Maintenance came out to spray immediately once I reported it. Upon move out, under the mat in her shower, a bunch of little baby roaches scurried out of the light and I scurried out of the room! Lastly, when I decided it was time to move her closer to me and gave the 30-day notice at Broadway Mesa Village, it was very hard to get any answers as to how to get her medicine before we left. I also needed assistance getting my mom on a call with a nurse in the state where she was moving for an assessment. Seems like it would be a pretty standard request from one assisted living facility to another, but I was told by the director (through the new person working in the business office, yeah she didn't take the call) that no one could take the time to help my mom access a video phone call for 10 minutes. She lived in an assisted living facility with very little, almost no assistance. Luckily for me, there were 2 people that had worked there the entire length of my mom's residency there that definitely made both of our lives better! One helped my mom with that needed video assessment on her own time and the other mailed my mom's meds that weren't available to me on her move out date! Angels! There are definitely amazing people there and I give them a lot of credit dealing with my mom and helping me from afar and I'm forever grateful to them. But the ownership and management and how this facility is run day-to-day is very concerning. If you plan to move a loved one here, you need to be a strong advocate for them, monitor their care, and visit often! Thank you for your time if you've gotten to the end of this long review.

The caregivers at Country Estates are outstanding! My mother transitioned from a memory care…read morehospital into this assisted living home. It was perfect for her. The home is safe, relaxed and spotless. The residents have their own rooms and move around the interior of the estate freely. The staff is compassionate and attentive to every need. They treat the residents like family and that really makes a difference!

very clean, but not enough activity. Mostly everyone just sits in their rooms or in front of the…read moretv. If you have trouble eating they send them to the naughty table. I wish I would have looked around more. they have someone come in for music once a week, but that's the only activity they get.

Morrison Ranch is open! offering quality care and located in a beautiful neighborhood with walking…read morepaths, putting green, lake and outdoor spaces to enjoy the view. the food was delicious, residents and staff were so friendly and welcoming!

My parents have lived at Watermark at Morrison Ranch (Originally Quail Park) for about 4 years…read more While my mom passed away last year, my dad continues to live at Watermark. Over the last several months, I have noticed an exceptional employee named Haley working in your dining room. Haley has a gift of caring, compassion and patience with every resident that she servers. It is obvious that she loves working with elderly people & it shows. Employees like Haley are rare, and she is an asset to Watermark at Morrison Ranch. John

Completely horrible experience from the first day to the day we pulled my mother out of memory…read morecare, which was only 3 days later. Staff was virtually absent. Getting in and out of the unit took sometimes as long as 10 minutes or more. On a Saturday we observed the only staff member available to open the door was the same only staff member serving lunch to the zombies they have for patients. Upon entering the lunchroom there were children's cartoons playing on TV, green looking hot dogs with some type of sauce that looked like it came out of a bathroom, and my mother could barely speak to us, as her voice was hoarse, her hair was filthy and matted to the back of her head, mismatched dirty clothes, and when I tracked down the same nurse I had met 3 days earlier who was handling the same vials that were later given to me as "haloperidol", she did not know who I was, rudely stated her name, and shrugged me off when I said I was taking my mother out of the lunch room immediately. My father who would visit my mother from independent living (we also removed him and all his belongings 3 days later when we learned the entire apartment was infested with various types of roaches when we visited after movers brought his items in 3 days earlier) would try and help her eat and take her back to her room and would be told he could not take her out for sometimes as much as two hours while the other zombie residents (by all appearances every resident had been given some type of sedative, my mothers was Halperidol, I learned later when I pulled her meds upon taking her out of the facility. NEVER SANCTIONED IN FACT TOLD HER HOSPICE NURSE NOT TO GIVE THIS TO HER EVER AGAIN PRIOR TO ENTRY INTO FACILITY as side effects are " potent antipsychotic medication with common side effects including sedation, dizziness, dry mouth, constipation, and blurred vision. It carries a high risk of extrapyramidal symptoms (EPS)--such as tremors, muscle stiffness, and involuntary movements--as well as potential for serious conditions like tardive dyskinesia, QT prolongation, and neuroleptic malignant syndrome (NMS)." When I told the staff I was taking her out for at least the weekend (only way to get her out of there quickly was to state she was coming to visit with me at my home) I was given an entire bag of 30 or more doses of this Halperidol drug she was NOT PRESCRIBED prior to admission by the 'nurse on duty' to bring home with me. WHAT? My father observed patients with involuntary movements throughout the 3 days she was there and again, my mother could barely speak or raise her voice above a whisper and reported "voices in her head" and clicking, roaring, and thumping in her ear. AFTER 3 DAYS. DO NOT BRING YOUR LOVED ONE TO THIS FACILITY OR ANYWHERE NEAR ANY PART OF THE PROPERTY FOR ANY REASON.

It is very degradering to treat the older people the way they do, the girls in physical therapy…read moretreat the patients like animals I saw it with my eyes. this place needs to close doors, I would never be there before I died, terrible place.

Beautiful home very reasonable. Caregivers are very friendly and there is very nice residents that…read morelive there

Las palmas grand Is one of the most well kept and landscaped…read moremulti property Establishments I've seen . Every yard or property is well fared for , The front gate security go above and beyond to help you navigate thru the park.They even provide you with a map.

The management doesn't work for the residents, they work for the property owner. $1100.00 and up…read morefor lot rent! The community center and pool is outdated. They do little to reinvest into the property. At least it's not obvious. Selling our home and moving to a community where they truly care about the residents was the best thing we ever did.