my Dad was transferred here from a different care facility where he had fallen and broke his hip…read more the rehabilitation program was amazing. we were lucky to be able to transfer him here for the memory care program the staff here are amazing. the care he receives is excellwnt. the support they give the family is so appreciated it is so hard watching a loved one go through this. so we are extremely greatful for the staff here who are always patient and caring not only to the patients but to their family. they have been auch a blessing to us. Thank you to all the staff and a huge Thank you to Sandy

Patient care is pretty bad here. I was only here for 2 weeks (this time) but saw 3 people fall from…read moretheir beds to the floor and the cna's continued to walk past them. One nurse needed help putting a large man back in bed and they had to wait for the cna to finish trash b4 getting her help. I was floored. I'm just grateful I wasn't bed bound this 2nd stay here. I was in 2019 during my first stay here. That time was 6 weeks I believe. I did have a nurse who made me cry and then laughed about it. No idea why he did not like me. Even my roommate agreed he had some problem with me.

I was transferred here from Chandler Regional Hospital. The quality of the care I've received here…read moreat Encompass has been exceptional as the nurses, techs & therapists are all kind, professional & highly skilled in providing exquisite care to their patients. The food quality and choices also far exceed my expectations. It's definitely no wonder why Encompass Rehab Hospital has received so many great reviews!

If your family member needs physical rehab and has serious medical issues, I would not recommend…read morethis place. My mother needed physical rehab after falling and injuring one of the vertebrae in her neck, but then died 3 days after being admitted to Encompass Health in Mesa. She had prior medical issues, so we were told that her care would be managed by a medical team which included an M.D., only to find out that an M.D. was let go and no longer on staff the day my mom passed away. We don't believe she was ever under the care of a medical doctor any of the days she was at this facility, which is medical negligence and fraud! Read the past history on Encompass Health to learn about past class action lawsuits against this company and please DO NOT send your loved ones here!!

I regularly visit my grandmother, whom I affectionately call Nana Baby Cakes, at this facility, and…read moreone of the absolute highlights of our visits is seeing Blair Williams. Blair is one of the most loving, caring, and genuinely fun people I have ever met. Every time I visit, I see Blair going above and beyond to make the residents happy and engaged. I've personally seen him singing, creating art, organizing games and activities, and helping make birthdays and other celebrations special. He has such a natural ability to bring energy and happiness into the room, and it's obvious that he truly cares about the people he works with. I actually plan some of my visits around when I know Blair will be there because I know Nana Baby Cakes and I are going to have a more fun and memorable time. Blair is an incredible asset to this facility, and I hope the management recognizes how much of a positive difference he makes in the lives of the residents and their families. Thank you, Blair, for everything you do!

Blair Williams shares his talents to create a joyous enviornment filled with music, singing,…read moreconversation, and laughter. Blair uses the connections he makes with residents to continually improve their experience and enrich their their lives! Blair Williams is simply amazing and strives to being happiness to everyone!

My husband's picture is being used to promote this place! No! He's dead. Allegiant Healthcare,…read morePlaza Healthcare and the other seven places he stayed in were understaffed and uncaring; especially Plaza Healthcare. He went from 16 hours of breathing on his own at Banner downtown acute care (kicked out at 100 days because he was getting better AND Medicare refused to pay) to one hour *ONE HOUR!!!* in only 29 short days later at Plaza Healthcare! Disgusting! ALL of these SNF's are horrible in AZ. After 10 1/2 long months of being gone from home, fighting for his life from Covid, he died. Dr. Boba changed his DNR without our approval and said we approved. I think that's fraud

After my mom's stroke and brain bleed she was brought to this facility for memory care and rehab. I…read moreseriously wish I had taken photos to show what was taking place. The first evening my mom was there I walked in and she was laying on a plastic mattress with no sheets on the FLOOR!!! I demanded they raise the bed, put some rails on it and put sheets on it. They said they couldn't find the sheets to fit it! I told them to bring in a different bed then that had sheets that fit. The following day the in charge nurse told my father, in front of my mother that this was the best it was going to get. She would not be getting any better. At this point my mom couldn't speak, couldn't get up and walk, but knew what you were saying. It was the first time since her stroke and brain surgery that she cried. She knew what this nurse was saying. I was furious. I got my mom up, had her stand while I held on to her and we would just hug and sway back and forth to get weight on her legs and get her muscles working again. (Isn't this what a rehab hospital should be doing???). Within 3 days, my mom was able to walk to the restroom and use it. Now she didn't have to lay in her waste for HOURS waiting for someone to come change her. Within a week, they had a hard time keeping her down. She began talking again. Although still very confused with memories, she was improving greatly. That nurse tried to make me feel stupid like I had no idea and because my mom had had a seizure, she was now going to live an infantile existence for the rest of her life. If it was up to them, she would. They were doing absolutely ZERO memory care with her and occasional pt. I was horrified at what was going on. I had to throw fits to get her bathed. I was constantly being told they were understaffed or the 'shower girl' didn't show up. Today, almost a year later, my mom has some memory issues and dementia, but she is home and functioning pretty darn well! Especially for someone who was never going to get better! The picture is of my mom the other day, riding her bike. I've thought of taking it into the nurse and telling her don't you dare EVER tell a patient or their loved one this is the best it gets and she won't get any better.

I had a great experience with Brightstar. I was injured in a work related accident and suffered a…read morefew broken bones and a knee injury which left me with a lot of ligament damage. James J. was my physical therapist, i saw him twice a week for 7 weeks and he was always a pleasure to work with, he was always professional, kept me motivated, and always introduced new exercises for me to do. I hope James gets the recognition he deserves.

BrightStar Mesa/Gilbert were outstanding. Cari and Eva helped get answers to my questions and did…read moreso with kindness and compassion. Tonya the nurse that helped car for my Mother was fantastic.

The type of care and care quality provided here is what's known as shitty. I could probably have my…read more3 year old take care of my elders better than this place. Not sure how this place is legally operating and I just found out they are under investigation.

Called about a hr number or above and they didn't call me back or inform me and I tried the…read morestaffing and payroll. Don't understand what's happening would like to be informed thank you.

My uncle had a pretty severe stroke and I was not hopeful he was going to make a great recovery…read moreafter seeing how he was in ICU. However, he made almost a full recovery when he left the rehab. He LOVED the food (weird loving hospital food but I'll take it!), raved about the staff and was treated so kindly by Dr. Blake and his therapy team. 10/10 experience!

My husband ruptured both of his quadriceps and he was transferred here the day after surgery. They…read moretransported him and he was there for a week learning how to do basic tasks so he could come home and be self sufficient. He was there for a week and the outcome was great! The hospital was clean and never had that hospital smell!

You have to be on top of things, make communication happen and visit your family members daily in…read morethe morning, noon and evening to make sure care is meeting your standards. Especially since there are not enough staff. Normal staffing is 18 to 20 patients per nurse. Staff management and caseworker communication is imperative.

This is rather slow in coming, but believe me when I say that it has taken me a year to calm down…read moreenough to write this without using "bad" words!! When I was discharged from the hospital, I did not have the "PROMISED" option to select my rehab facility. I have to say, that the best thing about Citadel Post Acute, was the morning oatmeal!! As a newly diagnosed diabetic, I received NO guidance on diet, nor were there any menu choices suitable for a patient with diabetes!! Pasta & bread at every meal?? One whole week with NO salad options?? PT, OT workers were caring & encouraging & they did get me up, standing & walking again. There were two night nurses who actually seemed to give a darn, but the rest of the "caregiving" staff did not seem to give much of a darn about patient care. And don't even get me started on the "medical care" - I contracted an eye infection that the doctor (?) did not look at until after they had been treating it with saline drops (no improvement) for over a week!! And in the 6 weeks that I was there, they stuck me with 4 different room-mates, & apparently because I was not a "complainer", each one was worse than the one before! One even tried to smoke in the bathroom while I was 6 feet away on OXYGEN!! Stay away!!!

Excellent care, good nurses, good, courteous front desk staff. Limited food choices, but excellent…read morefood service.

After hospitalization at Mercy Gilbert, my wife was transferred here for rehabilitation. It was…read moreonly supposed to be for a few days, but we still did our due diligence to identify a reputable facility. From that perspective, this location seemed reasonable. But, it was not. Upon arrival, their intake process did not cover anything specific about why she was there or any particular concerns. This was a problem because there were important diet restrictions. Further, the nurse doing the intake seemed incredulous -- responding "you don't believe in anything" -- when my wife answered "no specific religious beliefs." The nurse skipped the "do you feel safe" questions commenting that she would skip those because I (her husband) was in the room. That's exactly why you ask those questions AND YOU DO NOT SKIP THEM. After that, they brought in her dinner, before checking her glucose, which was precisely what led us to the hospital to begin with. When I expressed my concerns with the charge nurse, they came to the room to discuss and indicated that we could always reach them by phone -- a phone they always have with them (though he had inadvertently forgotten it at his desk, so he did not -- in fact -- have it with him). The PT/OT was okay, it was slated for 3 hours a day. But outside of that, my wife could not do any of her own recovery or work -- including walking. So she'd be sitting or lying for the remaining 21 hours in the day. That didn't seem conducive to recovery. We ended up leaving the facility after one night. The facility itself was fairly nice, and a handful of the staff were helpful, but overall it was not a place that I would recommend. I have zero confidence in their ability to provide the level of care expected or desired.

I was there for 3 weeks after I survived meningitis. The entire staff was great. The doctors,…read morenurses, therapists, and everyone that worked there were great. The food was really good. A lot better than I was expecting. The fact that I wanted to go home was no reflection on them. I was away from my home for a month and wanted to be in my house again. I highly recommend Alta Mesa for rehabilitation.

I was a patient there last fall after a surgery, had physical therapy. The therapists were fine but…read morethe staff not so much. I had a urinary tract infection which they didn't get around to treating, wrong antibiotic, needed both a culture and sensitivity to find what works, until just before I developed urosepsis. They missed the signs but my friends noticed immediately that I had become confused, convinced them to call an ambulance to take me to the hospital. If my friends hadn't shown up, I would have gone into septic shock. Plus the hospital found benzodiazepines in the toxicology screen. They weren't prescribed. My daughter was very upset as she almost lost me.