Do not use their Service Department. Rude, disorganized. Told I had to come in in person just to…read moreschedule a service appointment after parts ordered by them for a RECALL had come in. Every person you ask a question says that only someone else can answer that question. "Sure, we can get you a shuttle when you drop your car off." "Oh, no one knows where the shuttle is. Don't talk to me, talk to someone else." This business is a joke. Absolutely never again.

Buyer beware. Car brought in for loose battery cables and their solution with outlet me know was to…read morebang a nail in it.

**UPDATED Review** I see Fette Ford now has Mobile Service…read more So I decided to try it out for my basic service appointment. They were on time & made several phone calls to make sure I was aware of them arriving. 2 Professional Service techs. not just 1 guy... 2 Guys. Very friendly. they told me about how long the visit would be, they did the Basic Service on the spot. took care of my needs at my location. A+ all around here. No issues, & like always gave me a readout & list of what they see I will soon need & or should address. This is the service you want from a dealer. I was impressed. & I'll be sure to try to do this Mobile service again. Thanks Guys - *6 Months Ago Review - (A Service Review of my most recent visit to Fette Ford ) Such a sad experience for such a long standing dealership. First, No one calls you back after you leave messages just simply looking for updates. No matter if it's the service advisor or the Service Manager. They had my car 2 weeks, to do warranty work - torque converter, front camera sensor & front breaks. Waited a week for the torque converter for my 2019 Edge. I was told they do not provide any loaner cars anymore. however, I was also told they were waiting on the camera, then after that was installed, they said that the bracket was broken & that the warranty would not approve of the bracket so they replaced the bracket. I was then told the bracket was $88 & that I'd have to pay that. I DID NOT approve of the replacement of this bracket. after telling them I would not be paying for this. I said I'd kindly split the cost with them. They agreed, as I drive off... I soon realize that my car seemed to make a sound after a complete stop. I return the Edge on Monday first thing in the morning before work, I was called back saying it was a loose bolt, it was fixed! However... I drive off yet again.. still making the same noise. I waited for 15-20 mins to have a service manager take a test drive with me so they can hear the sound. only after this.. did they realize that it needed motor mounts. 3 Weeks Total they had my Edge. a Ford Edge at 57K miles needing motor mounts? NOW READY FOR THE BEST PART of this Review... I was alerted on my Ford App that my car was no longer located at Fette Ford after closing hours. It was 12 miles away in Wayne NJ. I tracked it down to it's location. By morning it was tracked back at Fette Ford. After mentioning this.. I was told that this was not the case & no one drives customers vehicles home. I was told that I must of read it wrong & my tracking must of been off, because they "Checked The Cameras" & it did not leave the dealership. Soooo, from the last time I drove my car to the time I drove off the lot... My Edge now had 33 NEW miles on it. NO ONE TEST DRIVES A VEHICLE a total of 33 Miles!!!! I was Lied to. I trusted they would take care of me & my vehicle. I will NO LONGER be leaving my vehicle at Fette Ford/Kia/Infiniti over night. I no longer can trust a word they tell me. Be aware If you deal with Fette Ford's Service Department. They have a great Sales Manager in Chris... who took care of me when I purchased.. & who I called when I was looking for a call back after 10 Days. Such a bad experience!!!

I would strongly advise anyone considering a used vehicle from this dealership to proceed with…read morecaution. I drove six hours to view and test drive a 2023 Honda Pilot Elite that was advertised as being in "like-new" condition. Unfortunately, that description did not match the vehicle I experienced. During the test drive, the vehicle began shaking noticeably once it exceeded 40 MPH, indicating a mechanical issue that should have been identified before being offered for sale. The dealership kept us waiting for approximately two hours while attempting to address the problem. During that time, we were left sitting in a room with very little communication. The salesperson repeatedly walked by but did not check on us, provide updates, or ask if we needed anything. We were told the issue was caused by a wheel weight that had fallen off and that the problem had been corrected. When the mechanic returned, I specifically asked him to confirm that a missing wheel weight was the cause. He stated that he could not confirm that. However, he assured us that the vehicle was fixed and that we would be happy with it. Unfortunately, when we took the vehicle out again, it exhibited the exact same shaking problem. At that point, we were informed that the vehicle would likely need to be inspected by Honda for further diagnosis. Given the condition of the vehicle and the lack of confidence in the explanation provided, we decided not to purchase it. Later that evening, I noticed the dealership had lowered the vehicle's price by another $1,000. The following day, I called to express my concerns about the experience. The receptionist stated that she was transferring me to a manager, but the call was disconnected. Since then, none of my calls appear to go through to the dealership. My concern is not simply that the vehicle had an issue--used vehicles can have problems. My concern is that a vehicle advertised as "like new" appeared to have a significant unresolved mechanical problem, and the communication and customer service throughout the process were disappointing. Based on my experience, I cannot recommend this dealership, and I would encourage potential buyers to thoroughly inspect any vehicle before making a purchase.

I have to admit when it comes to used car dealers I'm very cautious. However this place seemed…read moredifferent, more concerned about what the customer is looking for rather than the hard sell. I picked up a 2010 Lexus RDX 350. It's the first honest car dealer I've come across in all my years. I would highly recommend checking this place out.

Found this dealership through a "vehicles for sale" search on Carfax.com. I sent an email for…read moreinformation about a truck we were interested in. Very prompt response from Faran, the owner. He was knowledgeable about the vehicle and financing options. Unlike some small dealerships, he has more than one finance company he deals with to help get the payments you want. He was very courteous and professional. Would definitely recommend if he has a vehicle you're interested in.

I was in the market for an alfa romeo Stelvio as my current lease was coming to an end. This was my…read morefirst time dealing with a leasing agency. I went through a number of dealers and was tired of all the different numbers given by them. Fortunately enough I was referred by a fellow collegue to try Best Buy Auto Leasing as he had been dealing with them for a while. On my first call, I was connected with Ahsan Kalam, who took me over all the options and the other vehicles which were in my budget. He was very calm and we had been going back and forth for 2-3 days during which he kept me updated and presented me with the best pricing options availaible. He was a pleasure to work with. I havent taken the delivery of my vehicle, hopefully we should come to closing a deal tomorrow. Overall my experience with them was excellent and highly recommend them for your automotive purchase/lease.

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times

Great place, up front no games, great staff. Our family just to go to Englewood Infiniti, not even…read moreclose, great job Fette Infinit.

Service department is terrible and over price the labor on jobs. wouldnt rec. no one to go to this…read moredealership FOR SERVICE . cant speak for sales dept.

Had a great time working with Eric! Fair negotiator, very friendly, and time punctual. Spoke on the…read morephone and did business the same day on SUNDAY! Highly recommend doing business with

The transaction was very quick and simple. They checked the condition of the car and wrote me a…read morecheck for it right away. The service was great and the salesperson (Eric) was more than generous, when he offered me a deal for my car.

Had to take a minute here to thank the team at Garden State Honda for making it relatively…read morepainless, and doing it all with a smile :) Yesterday, I went with my girlfriend to get a new car (her first), a Honda Accord Sport. I used to sell cars, so she asked me to come with. I have nothing but good things to say about the team we worked with. Pro tip: Ask for Ahmir, our sales rep. Easygoing, diligent, and made sure we were comfortable. At one point in the negotiation, as he was taking my request to the sales manager, he said "don't worry, I'm working for you" - I believed him. Thanks Ahmir! You made a special girl very happy. Finance: Elvis was the most open and personable finance guy I've ever worked with. With a permanent smile that covered a third of his face, he didn't push us into anything. We also ended up getting a 120K/10 year extended warranty for a very reasonable and deeply discounted price. Truly painless. Sales Manager: I don't know if this makes sense, but Rolando is both ridiculously sharp and extremely smooth lol! At the end of the negotiation, I turned to him and told him that if he came through on the last sticking point, he'd probably have a customer for life. He made it happen, and we shook on it a few minutes later. I know how stressful buying a car can be for a lot of people. It doesn't have to be though, and these guys get that. You shouldn't hesitate to give these guys a chance. We left happy, with a beautiful car at a fair price, and I left with a very happy girlfriend (see pics).

I brought my car in for a warranty repair for my Honda. I Was told by there employee it was never…read morelooked at, was quoted $1200.00 for repair cost. I said no they charged me $200.00 diagnostic fee.I Took my car to another Honda dealer I was told every thing they said I needed I didn't need. The other honest dealer covered my $375.00 repair under warranty and gave me a loner car. THIS REPAIR SHOP IS A RIP OFF STAY AWAY. THIS IS WHY SERVICE COMPANY'S GET A BAD NAME. CHARGING FOR SERVICE YOU DON'T NEED