Do not use their Service Department. Rude, disorganized. Told I had to come in in person just to schedule a service appointment after parts ordered by them for a RECALL had come in. Every person you ask a question says that only someone else can answer that question. "Sure, we can get you a shuttle when you drop your car off." "Oh, no one knows where the shuttle is. Don't talk to me, talk to someone else." This business is a joke. Absolutely never again. read more

Buyer beware. Car brought in for loose battery cables and their solution with outlet me know was to bang a nail in it. read more

Fette Kia - Battery terminal with nail. Now battery terminal damaged. Might need new battery - Car Dealers Near Me - Clifton, New Jersey

Amazing experience!! Malik met him as a walk-in looking for A sportage he stated the models that were in stock and Had the particular model I was interested in. HIS KNOWLEDGE OF THE CAR made me feel comfortable and confident with the next step of being a purchase which was seamless gave me a breakdown of my options and they even transferred my belongings from my Trade in. HONESTLY IT WAS A GREAT EXPERIENCE THANKYOU MALIK !! read more

Had a good experience purchasing my new car from Fette Kia. 2025 Kia Soul. Thanks Joey.

Wow. Branko and the entire team went way above and beyond on our new 2024 Carnival. Great price and excellent service. We will be back and we highly recommend Fette Kia. read more

Fette Kia - Car Dealers Near Me - Clifton, New Jersey

If I could give zero stars I would for service dept. Repair under warranty - never told me I would need to leave car and shouldnt wait. So sat there for almost 7 hrs waiting. Missed a day of work. Never even offered me a loaner car for the day. Nothing. No charge =extra long wait. They didnt prioritize this repair because they werent making any money on it. Never again- I would rather pay for my oil changes than come back here for free. read more

Service Department is HORRIFIC! First off, they have a third-party overseas answering service scheduling appointments. Secondly, the wait time for an appointment to service your car is 3-4 weeks out! Asking to speak to a manager there is like pulling teeth. HORRIBLE HORRIBLE HORRIBLE! read more

Absolutely incredible service working with Henny Checo ! This man is professional, and educated on all the vehicles on the lot. I purchased a 2024 Sportage SX Pro and couldn't be happier. Henny understood my needs and concerns. He wasn't pushy or arrogant whatsoever. First time I ever bought a new vehicle in under 2 hours washed polished up, signed sealed and done !!!!! read more

Fette Kia - Sportage SX Pro 2024 - Car Dealers Near Me - Clifton, New Jersey

Avoid this place customer service is garbage , Pulled up had an appointment for service , greeter asked me to make sure I had an appointment. Took my car said please wait till sales agent sees you . I waited greeter had to show me the sales agent cause he was not to interested in who was In the waiting room . Gave sales guy my ticket he said you have an appointment I said yes , he sAid you sure I said why am I here then , he said well iv been booked all day I said I have email confirmation with my appointment, he proceeded to not care and said nothing he could do . I walked out n got my car and left . Last time I come here . Wasting peoples time. read more

Fette Kia - My appointment - Car Dealers Near Me - Clifton, New Jersey

Breath of fresh air Daughters Seltos was due off lease Insisted on same White one Met with Kris Ax What a great kid! Pleasant not pushy at all Car was in transit Took delivery today Seamless Highly recommend Kris Ax and the dealership for your next Kia Will not be sorry Thank you guys Terry Axel read more

Had ANOTHER great experience with Fette Kia. My salesman Malek and the Manager Rami are great people to deal with. After looking at some used cars, they made me an offer I couldn't refuse, so we bought a 2020 Optima. read more

Fette Kia - Car Dealers Near Me - Clifton, New Jersey

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No More ,it's has changed. All the time I interact with NEW Sales person unprofessional. Sad to say that I was a loyal customer for nearly 15 years and has to move on. And yes it went well with Maplewood Ford. percent satisfied and made the deal as smooth as when Fette was Fette. I've got an unprofessional sales person like if I didn't knew anything about vehicles. That was my final and LAST TIME I'll never go.mines 5 STARS. Hey Chris C. do something about these guys ... read more

So last June I decided I needed a new car. The old Honda Civic was getting a bit long in the tooth. I looked around online and thought the Kia Soul would be a nice ride. Oh boy was I wrong. I'd say maybe a month into owning the car there was a strange noise coming from up front (near the wheel.) Apparently the strut had to be replaced (on.a.new.car.) Ok....fast forward to about a month or so ago. I get a letter from Kia that there's a engine recall. I schedule a appointment and bring the car in. Guess what? The engine needs to be replaced. Two weeks later I get the car back. THEN a few days ago I start the car, the oil light comes on and the engine sounds like a mixture of peeved bee's and a sewing machine. Not good. So I bring it to Fette (where I purchased the vehicle) and it's been sitting there. No calls from the service manager. I did get a response to a google review from the general service manager. Left 3 messages with him and no response at all. Sufficed to say I'm beyond angry. read more

Bought a Kia Soul there a couple of years ago and barely a month after purchasing it, the paint of the bumper started to peel. I got in touch with them and they told me they couldn't do anything, the salesperson who sold the car to us was not even working there anymore. Basically the car must have been in some kind of accident and they must have replaced or repainted the bumper the cheapest way possible before selling it. Once you make the payment (which we did, CASH) they don't care about helping you anymore. read more

I went to Fette Kia, Clifton Service Department. After depositing my check, Brian proceeded to put the check through again as a point of sale. I am a person with physical disabilities. The entire process from coming in to get work done to the double charge was all questionable processes. I didn't have a lot of funds to come in with. A sensor was out and it wasn't covered under the extended warranty. I Ok'd that and was told that I needed to replace my air filter (I did that replacement myself 2 months ago), The Cabin Filter ( I did that myself 2 months ago). After I got the car back I showed the cabin filter and engine air filter as being clean. I was told that one of my belts was cracked and ready to break. They charged me for an oil change without even asking if I wanted Synthetic or Regular. I have been using synthetic, and wanted to continue. It was too I was told. All I did was request an oil change, the next thing I was told we did it. I wasn't even quoted a price. They just did the work. I have no question- charging me twice, not giving me the discount that was promised. I bounced several checks because the $1354 being charged was $2708. The bounced check doesn't favor well with my bank or my credit. The Company gave an immediate refund. If I didn't catch the mistake they would have a double payment. Brian seemed to have disappeared when I came in for my refund. He didn't return any of my phone calls. It kind of left me with the impression that he wouldn't even apologize for this big mistake. I wouldn't consider going back to buy or service my vehicles. read more

My 2018 Kia Sorrento Engine seized at 101,301 miles. I have since learned that this is a common problem with Kia and Hyundai engines. You may get a great price for a car, but it is not worth it in the long run. read more

I absolutely love working here. I have great coworkers and customers. It does get crazy at times but its all worth it.

If I could rate this place 0 or a negative number I would. We went there on a Friday. It is 3 days later with repeated promises that someone would get back to us and still no response! Deplorable!! Worse experience EVER!!! All we want to do is to trade in our Kia and purchase a new vehicle. And yes we have over an 800 credit score so we are totally qualified customers!! We will NEVER go back to this place! You lost our business!! Stay clear!!! Poor management team!!! read more

Love the new CAR--Thank you KIA--BUTTTTTT..As promised to Rami--the sales manager at Fette Kia--I finally received my registration and dab of paint requested a month ago and as a man of my word removed my original complaint--thank you. But the Fette "couldn't care less about customer service" game and then have no need to call us/follow up after they sold us an above sticker car was the game played by "TOO MANY" at Fette. This story needs public awareness or we will continue to read of similar complaints that are ongoing. Watch for a series of articles called "Being Taken for a $$$$ Ride at Car Dealerships," thank Fette for this -- consider it a Public service Announcement designed to curtail inflation and greed. It begins with Fette and adds customers and other dealerships to the article. read more

This was a terrible service experience as I brought my 2010 Kia with less than 75,000 miles on it to just have 2 free recall parts fixed... I was told my car needed new belts a transmission flush as well as a cooling system flush I said how much he says $1,000 I said well my mechanic did the trans flush and the coolant flush, then he says it needs alignment I said those are brand new Michilen tires and the alignment was just done??? They try and hit you over the head with service I had the belts done at my mechanic for $200, I hate places that do this... read more

This is what I just posted to their Facebook page: "FYI - You've lost a customer, due to your staff's failure to respond to repeated phone calls/voicemail messages and emails related to a mistake that YOUR technicians made during my last service there back in February. Why did it take me so long to post this? Because I'm a busy working professional who just doesn't have time to keep following up to get someone else's errors fixed...so I just gave up around mid-March, knowing that I'd eventually go public about my experience once I got around to it. In sum, one of your techs wrote up a summary in my service report that contained incorrect insinuations about the circumstances under which I chose not to replace two of my four tires. They said they'd change it to reflect the correct history of my conversation with the service advisor, but they never did so despite multiple follow-up emails and phone messages from me. This is actually the second time this sort of thing has happened...and now it'll be the last. The last time it happened, when a subsequent problem came up they said that due to the history in the records (vs. what actually happened) there was nothing they could do. I'll take my business elsewhere, and will also advise others I know to do the same. The funny thing is that I repeatedly get letters like this one, requesting a response. Yeah, I requested a response too...but never got one." read more

Fette Kia - Car Dealers Near Me - Clifton, New Jersey

Just like the rest of them , they all bullshit you an smile an compliment you , an once you walk outta there , they all turn there backs on you , but take it from me , make the possible phone calls to the bureau an make the RIGHT COMPLAINTS like I just did , these guys don't ever call you back, an they push you off to someone else , who doesn't even no anything about your situation.. but what these guys better understand is that some ppl in this world can easily make it harder for them.. because you never ever no who someone might no in higher an more powerful positions.. stay away bottom line . I was there on wed an was over hearing a bullshit sales guy try to take full advantage of this night lady an her teenage daughter.. it was so bad the sales guy walked away from the lady an never came back to her.. read more

Recently leased a car here from Kris Ax - he was friendly, efficient and so easy to deal with. Got the car in a couple hours - best car leading experience ever! read more

My car was losing power and I brought it to the service department for a recall not once not twice but 4 times. The last time was Monday January 17th. They told me that they had to call KIA engineers in California to find out what they had to do to fix my car. Each time before that they replaced a knock sensor and sent me on my way. The car did work for a while and then it started knocking again and the check engine light came on. I waited all day Monday, Tuesday and half of Wednesday. I told them I needed a car to get to work on Thursday but they were unwilling to get me a rental stating that they did not know whether the repair was covered. I finally drove away Wednesday afternoon with a car that still is not working right but I was able to get to work. I don't think it is unreasonable to expect a repair shop to know how to repair a car after getting 4 tries. read more

Worst customer service ever. Once they receive payment they are done with you. Don't bother with them.

My wife and I went to Fette Kia on the morning of a rainy day. This was a conscious decision since I knew it wouldn't be too busy. I was right. There were no other customers. Our salesman was knowledgable, pleasant and attentive. The big problem is that we spent a solid 5 hours there. Should it really take that long to turn in one Kia and get another? Every single step of the process took way too long. Plus there were long delays between each step. To add insult to injury their customer lounge is quite empty: No free coffee, tea, etc. I hadn't eaten anything and was glad when we got in the car to leave. But as I was backing out of the parking lot I was stopped and told that the car needed to be inspected before we left an this would take another 40-45 minutes. If it takes 5 hours to test drive and lease a car when the shop is empty how long does it take when it's busy??? Makes me wonder. read more

Kristopher Ax was my salesman. He helped me with the purchase of my 2023 K5. From the get go he was full of information, kind, knowledgeable and sincerely cared about me and my concerns. He put the deal together quickly and efficiently. He made the purchase a wonderful experience and made me feel like family. He is superstar sales person and human being. Kristopher is headed for a great future with this dealership. Fette Kia should be aware of Kristopher's positive and beneficial contributions to the success of the dealership and he should be recognized for his overall super performance. read more

Very surprised at the sharp decline in customer service since first leasing an Optima here 3 years ago. That Optima lease was due in August, did my research on options for a next vehicle, and bored with nothing to do went into the dealership early in July (2nd to be exact) to see about a new lease on a new car. After heading into the showroom, my wife and I sat down with the salesperson for a few minutes, explained the vehicle we were interested in and specific trim level. After a few minutes we were taking a Sportage for a test drive, our licenses still in our pockets, no one even bothered to ask for either of our names. Went back to the dealership after a brief run around the block and explained we were looking at a more loaded trim(which we stated as soon as we sat) were told that vehicle was on its way. About 15 minutes later, we were testing it out. We liked it, sat back at the salespersons desk, where negotiations started on pricing. I value time, and hate the usual car dealership games of going back and forth to the manager, or the 4 square "options" of "tell us what you want to pay, or how much do you want to put down" and then they manipulate the pricing accordingly. My first time here we were able to curb that almost immediately and worked out a fair, smooth deal. This time around we were subject to the games, going back and forth to the manager who is literally in the next cubicle over, Eventually I just asked for him to come over, threw out some numbers and we couldn't come to terms, At one point the salesperson told us "the price is the price" the manager told us that "the lease numbers don't work on paper" after we questioned the absurd high numbers he was giving us. Leases are printed on paper, so let me tell you that numbers work quite well on them. Frustrated with the lack of progress we decided to leave after the salesperson we were dealing with abruptly got up to go greet some friends mid negotiation. Left for about 20 minutes got some coffee and decide on our bottom line, returned, went directly to the manager and he agreed to a much lower down payment and monthly cost than what they were initially refusing to budge on. At no point was there any sort of congratulations in lieu of handshake, we sat at a desk where someone from finance i handed me an ipad and left. Another guy, the most professional of the bunch, handled the paper work efficiently and we were happy to be out the door. On the 3rd we returned the second key which we had not taken with us originally. Key was handed directly to our salesperson from the day before, Today I get an invoice from the lease bank inspection which happened on the 10th charging me for a missing key (both were returned). I called to speak to the manager responsible for my sale, explained the situation to him, along with the fact that he did not link my existing Kia account (an account first set up when i leased the Optima by the salesperson then) to my new car, How I have been calling Kia Financial directly but due to COVID its impossible to get through, his response : "oh ill give you a number to call", instead of taking the time to correct that issue. Un-effing-believable! There are other dealerships and i'll take my business elsewhere next time. read more

This was the 5th car dealership I had been to. I met with Kristopher Ax who was outstanding. He was honest, friendly and knowledgeable. Kris gave me an honest price and that was it... DEAL! No going back and forth, haggling for the best deal. If your looking for a car and you hate shopping for one, go see Kristopher Ax he will hook you up. And he's a Marine! Thank you again for your service. read more

They charge 10,000 over sticker price on the Kia Telluride. Price gouging should be against the law!!

Worst purchasing experience ever! Salesperson was a complete, dishonest fraud. Walked out shortly after sitting down (after looking at a Telluride), and was informed that price would be 10-15k OVER the sticker price! Do NOT look for a car at this dealership. Management ought to be ashamed of themselves. John P read more

Recently moved and brought my Kia to Fette Kia in clifton hoping for a good experience but it was far from that. I was having trouble with my car accelerating. I knew it was a turbo issue but they still had to charge me to diagnose it. Fine. Well, they indicated the past Kia dealership who fixed it didn't do it correctly. Somehow that became my problem..... didn't realize I had to inspect the work of a dealership once it's performed. They wanted to charge me almost $300 to fix the wastegate rod which was the reason for the lack of acceleration and $180 for cleaning of the fuel injector line. Have you know it cost me $100 to fix this issue and it was just a clip that needed to be replaced. I am unsure how they even came up with their figures and it was a complete rip off. Oh and.... I asked to drop my car off after hours due to work and they told me not a problem drop it off and where to drop the keys. However, after driving 35 mins to the dealership they neglected to tell me they have gates that they close after hours blocking me from getting access to their parking lot to drop my car off. I was beyond pissed off because I shouldn't have been driving the car to begin with! How do you forget to tell someone that??? NEVER AGAIN!! read more

I brought a car last night and now I'm officially a KIA customer for Fette. I have been with KIA now for 4 years and no complaints. New owners and great staff made me say YES to my new 2019 Kia Forte. Not only you will leave with a great car but great customer service!! If you are looking to get the same treatment come on down to FETTE KIA and I'm telling you it's worth it!! :):):) Thanks again Nick/Chris :):) Sammie read more

Chris Napolitano is a wonderful sales rep. He's knowledgeable and patient and efficient. He made the buying of my new Kia Sportage a very pleasant experience. I highly recommend this dealership and this rep! read more

Same thing happened to me as one of the other reviewers. They charged me 10K more than the sale price because it was in high demand. The first thing the salesperson told us was that it was going to be really expensive. I felt like i was being racially profiled and hinted that I wouldn't be able to afford the car. As we are going through numbers, they give us a ridiculous price. We are about to leave and then she calls her manager. He lowered the price by 5K and told us it was the best he could do. Disappointed read more

They are marking up the price of the KIA Telluride. Very shady business practices. The Manager was quoting 7or800 per month for a lease on A KIA!!!!! His words and I quote "I'm getting $15,000 over sticker on this vehicle so you're going to have to pay a premium". Kia's Website isn't charging a premium when you build and price your vehicle so why are they?Please shop elsewhere. This is the shadiest, grimiest and most dishonest experience I have ever had at a dealership. read more

Their service department is probably one of the worst that I've encountered. I definitely would not recommend taking your Kia to this location. read more

My experience at Fette Kia was amazing! I worked with salesman Adam Hindi and he was so easy to deal with. He knew exactly what I wanted, and made it happen for me in my time working with him. Made me and offer I could not refuse for a Kia Forte 2020 GT-Line. I am excited to work with him in the future and recommend him to anyone looking for a car. read more

I have had all of my service done here since I purchased the car in 2007, up to and including all oil changes. I just have 100,000 miles on it and have never had a worse experience with any service area EVER. They told me my car would be ready by a date and kept the car an additional 2 weeks. They never called me, I called them daily to verify that the car would be ready, only to be told that they needed "one more day" and how he was going to give a substantial discount. Until the end when he told me his mechanic had a family emergency and had to leave. That he got permission from his manager to give me a $300 discount on parts and service because of my delays, after promising me a "substantial discount" from the beginning because of all the work I was having done. Then he told me that when his mechanic had to leave that the replacement mechanic had to recheck some of the work to make sure it was done properly but he didn't charge me for that, as if he did me a favor! For a $4000 bill that was supposed to be completed in 3 days to take 2 weeks and then he calls and tells me its completed at 12:30 for me to show up at 5:30, they cannot find my keys or car to find out that the mechanic is only test driving it at that time. The lies and thievery that I encountered were unbelievable. Not only did they lose a service customer but I wouldn't take a free new vehicle from them if it meant I had to return there. I will only go there if another dealership will not honor the warranty on the work they just did. Kia vehicles are reliable, well put together vehicles but this dealership has taken an epic nosedive in the service area since I have been using them! read more

I decided to request a price on a Kia Forte GT. So I chatted with an internet sales rep. She said someone will be in touch and that all the info I gave her she would pass it on. Within minutes someone did reach out. But first thing that sales rep says is what car you trying to get? So I go ahead and rewrite all the info again. Good thing I'm not holding my breath. Cause I have yet to get a reply. Seems like almost all the Kia dealerships have horrible customer service. I guess I won't be getting a Kia. read more