If you need service, simply ASK FOR TAYLOR as your Tech Advisor…read more The guy is hungry to help, and did he. Thanks so much Taylor!!

Salesman Shon and Nathan the used car director worked hard for us and got a very good price on a…read morenew RX350h. We have been longtime customers of Park Place Lexus in Grapevine and always will be.

Had my 4Runner serviced here and I was not impressed or blown away…read more Here are my thoughts : Pro - the service was okay (just a basic oil change) - but I was informed via text (sending me to an online form) about which "add on's" (and there were so MANY!) that I wanted to add and from the same form - I could either accept or decline each option. The reasoning behind each option was stated in the online form which helped me a lot deciphering the garage speak lingo. Except!!!! The whole place is terrible to sit and wait in. The service area desk area does not have great signage and when you do go wandering to find your tech - you have to dice with traffic coming into the service area itself as you have to cross over the other side. It would be simpler if there was a small help desk on the "waiting side". Speaking of the waiting side - pretty much ALL of the seating is worn through or could do with a deep cleaning (especially the extremely tired looking and forlorn 2 massage chairs that I wouldn't even dare to go near!) and even if that doesn't put you off - the music inside the dealership is being played at super loud night club levels!! They should really have a quiet room available for people who value their hearing! Lastly, I walked around the entire dealership several times looking at new car options as I am tinkering with getting a new car. However I was very much ignored and was not approached at all for help. Despite several other (male) customers being helped immediately. I guess I will be purchasing else where

As a first-time buyer, I was excited to purchase a vehicle, but the experience was extremely…read moredisappointing! I was told I would receive the vehicle the next day, but delivery took a full week. The timeline changed several times, communication was inconsistent, and it was difficult to plan around my full-time work schedule. Throughout the week, I was told the delay was due to a parking sensor calibration. They only provided a loaner after the second day of waiting. During delivery, I noticed the passenger-side windshield wiper was missing. Two employees attempted to replace both wipers in the parking lot but were unable to complete the installation, and I left with the new wiper blades still in the back seat. Four days after taking delivery, I noticed a crack in the windshield near the driver's-side wiper. I contacted Steve Nafaa, General Sales Manager, who told me he believed it was caused by a rock before ever seeing the crack in person. Since he wasn't present during delivery or when the wipers were being replaced, I felt my concerns were dismissed instead of being fully reviewed. I later brought the vehicle back in and was told by Zach, the same salesperson who had attempted to install the wiper blades during delivery, that he did not believe the crack was related to the attempted installation. The handling of my concerns did not reflect the level of service I expected from a dealership that advertises itself as a top pre-owned dealer in DFW.

UPDATE: I give kudos to Fernando our sales rep. He picked up my mom's vehicle from where I worked…read moreat since it was less than 20 miles from the Grapevine Lincoln to get the vehicle looked at. After close to a week I had to call to find out the status of the vehicle. At that point my mom was getting frustrated about the situation. The was her 3rd Lincoln that she bought and before that it was a Mercury. She has brand loyalty. Fernando started to call for the next 2 days to give me a status on the vehicle. I have nothing but praise for Fernando in take care of the situation. The only reason I am giving them 4 stars is simply put the 19 mile travel distance for the maintenance option that my mother bought. We were told that it was 35 miles when in realty it was 19. Initially the car buying experience with Grapevine Lincoln was quite easy. Fernando was receptive to what we needed. The one thing that we needed is the pickup and delivery for service since the vehicle we bought was for my mom. We were told that service has to be within a 35 mile radius. That turned out to be untrue. I tried to set up a service and was told that not within the 19 mile radius. The car has a shimmy when getting to speed of 35. We have not even had the vehicle for 24 hours. If this is not fixed we will be taking the car back and finding another dealership.

Extremely poor sales experience. Reached out on a Monday morning hoping to trade in our 2022…read moreLincoln Navigator L for a 2026. Saw one online (and confirmed with the sales rep we spoke with that it was available). We asked that they pick up our old vehicle and deliver the new one along with all the paperwork. The actual easiest sale they could have made all week! Salesman, Fernando, communicated lightly and intermittently on Monday. We sent 20+ pics of our existing Lincoln along with all the pertinent info and told him we wanted to purchase the available 2026 on the lot. Fernando ghosted us all day Tuesday. Would not respond or move the sale forward in any way. Wednesday morning, we gave up and went to Sewell Cadillac to buy an Escalade. Literally the easiest sale for this dealership and they were incapable of following up and making it happen! So much so that we completely switched car brands (we'd already had difficulties with Planet Lincoln but really liked the car itself so we were hoping to be happy with Grapevine Lincoln)

I had an excellent experience purchasing my 2024 BMW iX from Sewell BMW of Grapevine. I spent…read moreseveral weeks researching iXs across the country, and the team was responsive throughout the buying process, answering my questions, providing the inspection report, CARFAX, build information, and everything I needed to make an informed decision. They were transparent, professional, and there were no surprises. Since I live about 200 miles away, I really appreciated that they accommodated my long drive by having everything prepared before I arrived. The paperwork was ready, the vehicle was exactly as described, and the entire transaction was efficient, allowing me to get back on the road quickly. After I got home, I realized the 120V adapter for the BMW Flexible Fast Charger was missing. In fairness, I was in a hurry to get back home and didn't notice it before leaving the dealership. Once I contacted Sewell, they quickly located the missing adapter and shipped it to me via express delivery. I really appreciated how promptly they resolved the issue and stood behind the sale. What impressed me most was that the level of customer service didn't end when I drove off the lot. They followed through, communicated with me, and made sure everything was taken care of. I'm extremely happy with my iX and the overall experience. Even though I live about 200 miles away, I would absolutely go out of my way to purchase another vehicle from Sewell BMW of Grapevine in the future. I highly recommend them to anyone looking for a BMW.

I had an absolutely wonderful experience at Sewell BMW Grapevine, and my salesperson, Audland…read moreGumbs, was truly outstanding. From start to finish, he was professional, patient, knowledgeable, and attentive. He made the entire car-buying process smooth, easy, and completely stress-free. He answered all of my questions, kept me informed every step of the way, and made sure I felt comfortable and confident with my decision. His customer service went above and beyond, and I truly appreciate how well he took care of me. I would highly recommend Audland Gumbs to anyone looking to buy a car at Sewell BMW Grapevine. Thank you for making this such a great experience!"

First and foremost, Vandergriff could truly benefit from taking a page out of Classic Chevrolet's…read morebook when it comes to customer service. I want to share the email that I sent to Classic Chevrolet. Even though they were not involved in the issue, I received an immediate response that genuinely moved me. Shane Keeling personally called me and his sincere apology for the way we were treated at Vandergriff almost brought me to tears. He emphasized that what we experienced is not how Chevrolet treats anyone especially not its customers. And what can I say about Shane and that smile when he said "Hey, I got you," he truly meant it. He honored everything he said he would, all the way down to even beating the interest rate. My husband walked away with the same truck, with fewer miles, and exactly what Vandergriff had turned him away for. True to his word, Shane also assigned one of his very best sales representatives to assist us -- and from the moment Rajan "Raj" Murali greeted us with his warm welcome and genuine smile, we felt valued and respected. Because of this experience, I can truly say that moving forward, any vehicle we purchase will be from Classic Chevrolet. Thank you again for restoring our faith in customer service.

The salesman there I worked with was not honest with me. I found another truck for cheaper at a…read moredealership down south. He said he would honor the price. I signed paperwork gave a deposit and when I return, the price went up $10,000. I suggest a dealer outside of the metroplex that won't try to take advantage of you and give you a better deal like I did.

The service associate was very helpful and Efficient in…read morehandling my transactions. The waiting area is very attractive and Comfortable. All in all a pleasant experience.

Let me introduce you to Ezequiel Castro (E-Z), the most customer-focused service advisor in the…read morebusiness, and my go-to at Grubbs Acura in Grapevine, TX. E-Z does more than just listen to your concerns, he finds ways to minimize cost, problem-solve along the way and make the car servicing experience as pain free as possible. If the highest quality service beyond the sale is important to you, then go no futher. Grubbs Acura and E-Z is your destination. There's a hundred reasons why he's earned his nickname, right E-Z?

My vehicle needed service and the Fort Worth location has been sub-par, so I scheduled service…read morehere. My service specialist was Todd. He took great care of me and was available when I arrange my pick up. He explained the service and the technician, as explained, sent a video of my inspection for me to review.

This used to be my go-to place for Mercedes. I liked the place so much that I would drive almost 35…read moremiles each way to get my car serviced there. I have 4 dealerships within 20 miles or so and some even offer car pickup. Scenario - I took my car for a 40K scheduled service. They said everything was fine but I needed to change my front brakes (less than 3 mm - I have the video). I also needed to fix the rotors as I had pushed the pads to the limit. By the way, I had a crack in the windshield which needed a full replacement. Total cost to fix was about $3.2K. I declined as I was a bit wary of this sudden deterioration of my car. To put things in perspective, Mercedes has an automated warning that tells you when the brakes needed work. I couldn't see the crack/chip but recommendations are that it has to be about quarter size to warrant a full windshield replacement. The picture sent over made it the size of small drop of water. I went to 3 car shops to verify this as I could not believe that I was getting ripped off from my favorite place. Two lifted the car and one did on-ground assessment. The smallest measurement for my brakes was about 5mm. The others were about 5.5 mm. There was also no damage to the rotors. They also looked at the windshield but said it looked shallow enough to be filled in but they would check. Btw, most insurance coverages provide for no-deduction replacement with no impact to insurance rates. This incident really bothered me as I liked it enough to take cake and chocolate-covered strawberries as a sign of appreciation for the great service. Also, there have been a number of service related posts citing dishonesty. The positive reviews are mostly related to sales. At any rate, that was certainly my last visit there.

Great location and we had a really friendly salesman. We are in the market for a new SUV and my…read morewife was curious about the Pathfinders. They had plenty here, tho they didn't have the exact one that we wanted. Looking for the Platinum with every feature and the two tone interior, it wasn't in stock yet. Place was clean, the salesman we talked with for a bit inside, tho we told him from the beginning that we weren't buying today. When we car shop, we look at everything in every price range, having just started looking, this was only our first day shopping. The location is clean. Again, staff was great. If we get a Nissan, we will likely return.

There is a reason this dealership receives so many 1 star reviews. I've spoken with both the…read moreservice manager and sales manager in regards to the horrifying mechanical failure my daughter recently experienced in a used vehicle they sold me. In response to my request for assistance, the sales manager told me if they stood behind their cars they would be out of business. I'm not sure how selling cars that only last 15,000 miles keeps you in business, but I guess that's why I don't own a car dealership. You've been warned. This place is rotten to the core. Also, General Manager, Yousef Abdel-Hamid is in a meeting, or out of the office, or maybe at an out of office meeting!