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    Parker & Otis

    4.3 (575 reviews)
    Closed 8:00 am - 6:00 pm

    Parker & Otis Photos

    Business Info

    PARKER & OTIS ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Outdoor seating
    Good for kids

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    Recommended Reviews - Parker & Otis

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    Amber C.

    This place is sooooo cute!!! I had some extra time before my shift at the DPAC so I decided to walk around and explore. I came across Parker & Otis right when I decided that I wanted some coffee before heading to work. I'm so glad I went in! Such a cute and interesting shop with so much to look at! From chocolates, candy, to knick knacks - I lost track of time looking around! Everyone was so friendly. I then had an iced latte with pistachio syrup and almond milk and it was delicious! I also decided to grab a sandwich after seeing the menu. It was sooooo hard to choose from so many tasty looking options, but I went with the grilled cheese with bacon! I mean, who doesn't love bacon, right lol? The sour dough bread was amazing!!! I can't wait to go back and try more!

    Rebecca M.

    I've been to Parker & Otis twice now. It is at Bay 4 in the American Tobacco Campus. It is a combination of a sandwich shop and a gift shop. You order at the counter and when your order is ready, your name is called. There is limited inside seating and courtyard seating. If there is a group inside, it gets very loud. I had No.28 both visits as I really love the combination of peanut butter, bananas, bacon and honey. I'm not sure why plastic wrap is used on each sandwich, as it seems wasteful as it is already wrapped. Each sandwich comes with a fortune cookie too. On my first visit I had a salad with corn and tomatoes that was delicious. I enjoyed both sandwiches too as I ordered it again. It is very messy so remember to get extra napkins. The gift shop is great, filled with NC items, books, stationery, puzzles, toys and so much more. The store is decorated well. Sometimes I wasn't sure what was decoration and what was for sale.

    Inside
    Mag T.

    A must visit! The mix of a coffee shop with a elevated Hallmark store. Stoped in just for a coffee and so glad I did. I tried the pistachio rose latte and it was out of this world! Along with a delicious cheddar biscuit. Seating inside to enjoy any goodies.

    Iced pistachio matcha latte
    Andrea A.

    I had no idea that P&O was a whole gift shop in addition to a cafe! I got the iced pistachio matcha latte, which was a subpar matcha latte tbh. The pistachio essence was strong, but I couldn't taste matcha at all. So this review should be 3 stars, but I love the American Tobacco Campus' ambiance so much that I will bump it up haha. It could totally be possible that their coffee is much better, and the sandwiches I've had from here the past were pretty good. Service was fast & friendly. There's free nearby parking in City of Durham garages on the weekends and after 7pm on weekdays; I think ATC's garages are also free on weekends or for 2 hrs on weekdays. 6.5/10 would maybe recommend!

    No. 22 Turkey, Havarti, & Sliced Avocado
    Maddy W.

    Delicious sandwiches, friendly staff, and awesome vibes inside this knickknack store/sandwich shop!! Stopped by on our way to tour Duke and it was exactly what we needed. It is located inside the American Tobacco district of Durham which is filled with local shops and restaurants. This place is well worth your money, packing your sandwiches with a more than generous portion of meat. My favorite was the No. 17 with the olive tapenade bringing such diverse flavors into sandwich. I also tried the No. 22 however found it to almost have 'too much' meat, taking away from the flavor of the avocado. I am already looking forward to coming back, this would be an awesome place to take visitors out for a quick yet yummy lunch!

    build your own sandwich
    Melissa Z.

    I have actually been looking for a sandwich shop in this area with the gas station/convenience store vibe and I was so delighted to find this place. It is everything you want a sandwich shop to look like. There is a fridge full of different drinks and sides they make fresh, walls of candies and chocolates, and a whole store of items on the other side. You can find all types of unique and international chocolates and they even had a window of baked goods that were actually plush toys. There are multiples lines to jump in and order sandwiches from. You can also build your own sandwich which I did. The staff is nice and it didn't take long for my name to be called. There is no indoor seating but there is plenty of outdoor seating and the area is very cute. I built a nice fat turkey sandwich with jam, cheese, avocado, herb dressing, and more and had it hot on sourdough bread. It was so satisfying. The corn salad was also super refreshing and yummy. I definitely love this place. You can't go wrong.

    Grilled Pimento Cheese BLT
    Lindsay C.

    I adore Parker & Otis. This is always one of my MUST VISITS when I come to Durham & I've been a patron for years even when they were in their old location. It's a quick counter order for really delicious & creative coffee options (and they use pebble ice!) They have a good variety of sandwiches on their menu and none of the food ever disappoints, but their pimento cheese is one of my favorites around. An added bonus is the atmosphere with the gift shop that is full of exciting options for any type of gift you need to pull together.

    Turkey & Foster's 7 Pepper Jelly-so good!!!
    Caroline J.

    If you want a sandwich in Durham this is your place! Plus it's a HUGE sandwich! They do not skimp on the toppings! Saw all the yummy reviews on Yelp and decided I needed to try this place out while in town. I had the 25 which is the pepper jelly Turkey sandwich. I got it on sourdough and added tomato and it was delicious! Super generous size and the other half was great for breakfast the next morning. My husband enjoyed his roast beef sandwich and the cheerwine and chips were all yummy. Nice customer service and I wish I lived there bc I would be hitting up this place for sandwiches all the time!

    Veggie sandwich
    Amy S.

    Great location and friendly service. The food was very good. I had a blt and a coke. About $14. No sides included. The sandwich was very good but that price is a bit high for what you get. I guess the location is the main factor. The store attached had some interesting and eclectic offerings. You order at the counter, wait for your name to be called then take your food outside or back to your office. It is very convenient. My office is in the tobacco warehouse building so it's one of the places to grab lunch that's close.

    Shivani L.

    Love this place! My friend and I tried the chicken salad sandwich and the white bean salad sandwich with turkey added. Both were good and super filling. The chicken salad definitely tastes a bit mustardy so if you don't like mustard maybe avoid it. The store they have inside is cute with little gifty items and it's right on the American tobacco campus so a super nice spot to eat outside.

    Breakfast Biscuit BLT

    Breakfast Biscuit was huge and delicious. The inside of Parker and Otis is always so fun and plenty of things to buy. I've also tried their sandwiches which are good. Ordered ahead so service was quick but courteous.

    Ellen S.

    super cute mix between bookstore, knick knacks and cafe. Cafe offerings mostly salad and sandwiches. The sandwiches are creative ... I had to get No 28 - peanut butter, bacon, banana and honey on a toasted sourdough. Delicious! The store itself is bright and colorful, well light, eye catching displays and variety of goods. Would love to visit again when I'm back in town

    View from the outside
    Courtney S.

    It was my first time at the American Tobacco Campus and overall, I just love this place. Parker and Otis has such a great location within the campus and it was a beautiful day, so I sat outside. I wanted to try something different, so I got the Turkey and Pepper Jelly sandwich and it was delicious. I've never had pepper jelly on and sandwich and the "herb spread" seemed like a dip smeared on but it complimented the pepper jelly well. The salted honey pistachio latte was phenomenal. If I come back to Durham again soon, I would absolutely bring friends back here! On top of having a great deli and cafe, the store items were great. You could come here and find gifts for anyone of any age and they had very unique options to choose from. What a cool little place!

    The shop

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    3 months ago

    Sandwiches were amazing. Service was very good. Very clean facilities. We will return.

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    3 months ago

    That was the best sandwich I had in a very long time!! Simply delicious! A must repeat treat!!! All within a great atmosphere!

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    1 year ago

    Good vibes! Lots of cute stuff! Something for everyone! And a cute seating area and cafe as well! Fun rainy day activity!

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    Page 1 of 15

    Ask the Community - Parker & Otis

    Do they have tables for in-house dining?

    They have a few bar stools against the wall inside by the cards, and then outdoor tables as well.

    Do they serve beer and wine at lunch?

    Yes they do!

    View All 3 Questions

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    Uncle Primo's Chicken Cutlet (left), Harlem Chopped Cheese (right)
    Uncle Primo's Chicken Cutlet (left), Harlem Chopped Cheese (right)
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    I would say the service here was average to poor. The sweet tea had a strong chemical/artificial…read moretaste to it; I recommend they simply take it off the menu. The food is decent!

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    I've driven past Foster's many times on the weekends and there's always a large crowd, so when a…read moredear friend suggested going for brunch I jumped at it. We arrived around noon on a busy beautiful Sunday! There's plenty of seating both inside and on their outdoor wrap around patio. Foster's has an old rustic charm, kind of like a general store but on a larger scale. So, you order at the counter with one of their many staffers, they call your name when it's ready if you ordered to go, or they walk around to the tables calling out your name if you choose to dine there! I had the Farm Plate, which was 2 eggs your way, a meat, their famous herb biscuit and your choice of grits or potatoes. I chose scrambled hard with cheese eggs, chicken sausage patties and cheese grits. It was just ok. The food was good, not like OMG! My friend had the Breakfast Burrito and it was again, just ok. They have a variety of options to choose from. Maybe we just picked the most basic ones. Nothing is out of the ordinary. Everything looks delicious and we really should have tried a dessert, but didn't. I would go back to give them another chance, but I'm not rushing. They have local goods, like honey, jams, chocolates, sauces for sale as well as wine and lots of other goods. It's super family friendly and a great place to sit and enjoy someone's company or your own, o just didn't have a spectacular experience.

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    Breakfast Biscuit
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    Miel Bon Bons

    Miel Bon Bons

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    Miel Bon Bons is a cute little artisanal chocolate shop and bakery nestled within Brightleaf…read moreDistrict! We got a pack of 8 chocolates (admittedly they did cost a pretty penny haha), which ranked from my most to least favorite are: 1. Horchata: So good, the horchata essence hit me as soon as I took a bite. Very cinnamony, very milky & creamy. 2. Passionfruit: I'm a sucker for anything passionfruit. The curd-like filling did not taste artificial at all. 3. Almond cardamom: Topped with a real almond, but more cardamom forward, reminded me of chai. 4. Hazelnut sassy monkey: Distinguished more coffee than banana, but it was there. Also liked the layer of crunch. 5. Raspberry lychee: The raspberry jam was strong and tasty, the floral essence from lychee was subtle. 6. Sesame matcha: Surprisingly citrusy? I did taste some bitterness from the matcha and appreciated the earthy sesame crust. 7. Ube: Sadly did not detect much ube flavor. 8. Earl grey lavender: Definitely the prettiest, but tasted like what I imagine soap would taste like. In terms of whether the chocolate is worth the price: I've never had this experience of trying such diverse and interesting chocolate flavors before so it was for me. Ambiance is nice, I think there was only outside seating. There's good parking nearby in the Brightleaf lots or on W Pettigrew St. Service was fast and friendly. 8/10 would recommend!

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    Picked up some frozen homemade spinach & cheese ravioli, and basil marinara sauce from this store…read moreat the Farmer's Market (also can find at a few other local shops with a freezer section, as well as the brick and mortar). I thought the ravioli and the sauce were both really tasty!!! The ravioli were filled with the perfect amount of filling, and the edges were sealed correctly so none broke apart while cooking. I would've liked the option to buy both fresh (not frozen), but really enjoyed them and will return to try some of the other flavors!! So many to choose from!

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    Ordered breakfast to-go because the reviews had me bracing for a 45-minute-plus wait to sit. Turned…read moreout that wasn't necessary, as there were plenty of open tables at 9am on a Sunday. The reviews were glowing, and repeatedly warned about the wait, that my expectations were probably set too high going in. I got the steak and eggs crepe and added avocado, extra steak, and kale. The eggs sit on top, and mine came closer to over-hard than the over-medium I asked for -possibly from sitting in the to-go box for 15 minutes, so I'll give some benefit of the doubt there. The crepe itself was tasty, and honestly I'd come back to try something off the sweets menu. But the fillings didn't land. The steak was a little chewy, and the mushrooms were cut too thick for a crepe -- they made it hard to cut cleanly and felt out of place. The add-ons I'll leave alone since those were my call. Overall the dish felt fairly run-of-the-mill against the hype. One note: this might be a dish better served by not allowing customizations, to keep it consistent to its intent. What threw me is that "steak and eggs" is the menu item, yet they also offer a carne asada crepe with no eggs ...so the only real difference is eggs placed on top, which doesn't change the crepe itself. Felt clear as mud after unboxing my meal. The latte I got was standard. Nothing wrong with it, nothing memorable. TL:DR this read as a solid fallback breakfast more than the must-try the reviews promised. The dogs I saw at the outside tables kept this closer to a 3.5 than falling on the other side of 3.

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    Inside/bar, Nov 2024.
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    Lavender latte
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    Rose's

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    4.0
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    0.6 mi
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    We used to love Roses. But we have now banned it from our rotation…read more Food is still great but incredibly slow service - both dine in and take out - multiple times we've waited 20+ min beyond the estimated ready time for take out and 30 min after ordering for our food. I understand everyone is understaffed but just adjust your expected ready time online to set expectations. We've also had several unfriendly servers who make you feel like you're imposing on them / it's your fault when they bring out wrong food. Mr and Mrs Meddis - please improve your operations, it's a bummer to no longer visit your establishment.

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    Inside
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    Onigiri for the lovers
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    Parker & Otis - gourmet - Updated July 2026

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