We have had two family deaths in recent weeks, each handled by a different mortuary service…read more Treatment was so different! You can make all your arrangements with Family First through their website and a phone call. No emotionally draining in person meetings. Matthew was very kind and efficient.... and there was NO "up selling."

I can't explain how important it was to make sure my mother got a proper viewing as well as making…read moresure her children were happy with the service paid for. We got just that!!! My brother who is paranoid of caskets (awkwardly) fought himself wondering how he would see his mother in one. I wanted a space that can be comfortable, not to big and not to small or costly. And my sister wanted to make sure all her arrangements looked as beautiful as she deserved. As well as how she looked! Owner Diane did her thing. First off my mom was placed in a bed like sleeping beauty rather than a casket. A PLUS for my brother. Price was lovely with everything it included and any thing added was no big deal for Diane! The set up was lovely and my mother......... needless to say, Did not look like the pain she went through! Thank you Diane!!! And your team! Walter did an amazing job hosting while we grieved and attended family and friends.

Our eldest woman expired at home on a Friday afternoon. Since all of our family lives up North we…read morechose Texas Direct Cremation (TDC) to cremate the body so that we could take her remains there for a memorial service, then bring her back to Texas for preservation at home. TDC took possession of the body about 4 hours after her death. Over the next week Victor was with us every step of the way. Because she died at home and we wanted cremation the Office of the Medical Examiner had to review the circumstances of her passing before issuing a permit for. Victor carefully explained the process and handled everything. We received her ashes 10 days after her death. The cost was very reasonable, exactly what they say on their website. This was very high quality service and I highly recommend TDC to anyone who believes in cremation and has suffered loss.

They were very helpful in explaining everything to me. Victor was patient in answering my questions…read moreand walked me through the whole process.

Jones family mortuary took care of the funeral needs for my sister. Her death was unexpected and…read moredifficult but Jones family mortuary help lift the burden. The staff was very supportive and compassionate. The price of the service was reasonable. They will be the first funeral I call if the need arises again. Thank you Jones Funeral for the exemplary service you provided.

I would recommend this Mortuary for you love one care.. Mrs. Jones was extremely patient and…read morehelpful. I am so thankful for the programs that was done beautiful by Mrs. Jones they are absolutely beautiful. They are so fitting for my sister-in-law. When my day comes, I've told my grandchildren to give you a call. Thank you again. I'm truly grateful.

They were so helpful and so kind at this devastating time in our life when we just lost our dad…read more Everyone on the staff were so nice. The prices are very reasonable. They just help with everything. I would highly recommend Integrity Funeral Care. Christopher Pena and Patricia are just so kind. They made the process so easy.

Courteous, punctual and professional.....I utilized Integrity Funeral Home's services and was so…read morepleased I plan to use it for my spouse and me! Chris was fantastic at keeping me informed throughout the entire process!

They were very knowledgeable and professional. They even allowed us to borrow an urn for my mother…read morein law's funeral as it was arranged quickly.

They were so kind and compassionate dealing with me after my husband passed. Each phone call was…read moreanswered promptly, which is so important when you are dealing with losing a loved one. They handled everything with great respect and patience through out the process. I can't say enough good things about Regan and Dillon. The price they charged was very reasonable also.

The $30 Lunch That Could Have Been Worth Thousands…read more Last week I received a beautifully printed invitation to a complimentary lunch at a nice restaurant -- a presentation by Neptune Society, a cremation pre-planning organization. I RSVP'd, confirmed my attendance, and looked forward to learning more. I was, in fact, a legitimate prospect. Then came the phone calls. An urgent message from their representative, insisting he needed to speak with me personally before the event. I was out of town for the weekend, but I called back the day after I returned -- exactly as promised. He didn't answer, so I left a message letting him know I'd see him the next day at lunch. Professional. Courteous. Done. What came next genuinely shocked me. A voicemail explaining that after further research, he had discovered I had attended a previous Neptune Society presentation years ago -- for my parents -- and since this event was strictly for first-time attendees, he had gone ahead and cancelled my reservation. No discussion. No alternative offered. Just -- cancelled. Now I want to be fair. I understand the business logic. These lunches cost money. He didn't want to "waste" a seat on someone who had already been through the pitch. Perfectly rational thinking -- on a spreadsheet. But here's what that spreadsheet didn't account for: I know from research that his company competes directly with other cremation organization, and that his company charges significantly more. I would have welcomed the chance to hear what sets Neptune Society apart from its lower-priced competitors -- especially since cremation itself is such a commodity service. That conversation could have justified the price difference. Now I'll never know. That lunch would have cost him perhaps $20-30. Instead, what it cost Neptune Society was a customer who will now go out of her way to choose someone else -- and who is writing about the experience in a post here, where many, many people can also see it and form their own opinions. The lesson for every sales professional and business owner reading this is simple: the moment a prospect feels discarded, the sale is dead -- and so is every referral they would have sent you. Treating people as line items rather than human beings is a false economy. A $30 lunch investment, versus a potential several thousand dollar pre-planned cremation contract -- plus referrals to every friend and family member facing the same decision -- is not even a close call. Elegance, dignity, and respect are not just nice values to have. In a business literally built around life's most sensitive moments, they ARE your entire brand. So I ask you -- how would you have felt? And if you were that representative, how would you have handled it differently?

Neptune Society Services has been there for my family for serveral that have passed. They have…read morenever been rude/disrespectful to us. They have always been eager to help in any way they can. We have worked with several different representatives, and each has been great. I would highly recommend them and their business.

I arrived here for the first time last Friday. The area is mostly industrial, so I found the…read morelocation unassuming and would have passed it before noticing the address number, had it not been for GPS. However, the parking lot is roomy for the size and easy to navigate. My experience with cremation has been limited and from what I can tell, there are slight differences between cities, so I can't be sure of the norm in Houston. With our experience I dealt with another company who handled the death certificates and transport from the hospital. Later, they emailed us that we could pick up the ashes at this location and to call for an appointment. When I called and spoke to Carol, I found out an appointment was not necessary though, as long as you come within the available hours. The available time frame is 10am to 3pm. I am sure of this because I wrote it down. I want to say it was weekdays only, but to be honest, I was really distracted during the call and I'm just not sure. It's clear they do the cremation on site and the building is very large. We entered into a small foyer and were greeted by Carol. She directed us into a waiting room to the right where we waited for a few minutes. The waiting room was really lovely and tastefully decorated. It was clearly meant to be a peaceful, calming space. There was a covered window inside, so it may also be a viewing room. The designated person, either the spouse or beneficiary, will need to provide id and sign off. You are provided with a certificate and a temporary urn that is placed in a leather case and then inside a cardboard box. We were offered the opportunity to view some urns in the back. We were in the process of making other arrangements, so we declined and I cannot comment on their selection. If you are looking to get something ready before picking up the remains, I can tell you that the dimensions of their temporary urn are 8.5 x 6.25 x 4.75 inches. I was originally going to give this place 4 stars... and then I realized I didn't know why I was rating that way. I'm honestly not sure how to rate such a place and I do attempt to keep emotion out of my reviews, so I was a little lost on that. There is also the fact that I have no idea how this place is supposed to measure up to other places in town and frankly, I hope I never have to know that. I can think of several factors that could vary for your experience versus mine. The entire process for us took about two weeks, however, I am not clear on when the other company made the arrangements with Southeast Texas Crematory. They may operate faster if you go through a funeral home. We actually needed that two weeks to plan the memorial service and handle some other things, so it worked out for us. I am also not clear on how their prices may change in regards to which place is using them. We paid the other company and our total price included transport, a weight fee, cremation and death certificates. I can tell you it was $901, but not how much of that went to Southeast Texas Crematory. I found the staff to be very respectful of our loss and everything about this place struck the appropriate tone. In the end, I have no complaints about our experience with them, so a 5 star rating is more appropriate.

Poor customer service, crematory operator rude and cursed at me , no matter the circumstances…read morecustomers should be handled with respect

Conroe Funeral Directors handled my mom's cremation with so much love, care, and support during one…read moreof the hardest times in my life. Stephanie and Jessy were especially amazing-- their kindness, compassion, and attention to detail made everything feel a little easier. They have been family friends for years and have taken care of all of our family's services with the same level of care and professionalism. They truly create a space where you can honor and celebrate your loved ones. If you're looking for a place that treats your family like their own, Conroe Funeral Directors is the best. I'm so grateful for everything they've done for us.

This family is the absolute best ever. My plans fell through and they had everything ready to go on…read moreless than 48 hours. It was a very small ceremony but none the less they are life savers and wonderful people.

I'm sorry to say we used Cypress Creek Funeral Home recently. But only because we were…read morememorializing my dear sister. Robert and his staff were amazing. They handled everything from beginning to end. They handled it with grace and understanding. They never pressured us or pushed us to move rapidly, they listened and did everything exactly the way we asked it to be. I hope they have a pre planned arrangement available because I will definitely be using them for my own service, when the time comes. The whole facility is gorgeous and immaculate. Thank you Robert and Staff for all you do for families in mourning. Tammi Mata and family

Cypress Creek was one of the best decisions we made during our sad family situation. I can't say…read moreenough good things about Robert, Cesar, and the rest of the Cypress Creek staff. You definitely don't feel like you're dealing with a large, impersonal, company - instead you feel like the entire staff is concentrating on you and your family's needs. Unlike many other funeral homes, when you book Cypress Creek, your family has the entire facility, so you don't have to worry about potential customers walking in and out during your service. Additionally, on the day of your service they greet your guests at the door, guide them to refreshments, and generally assist you in everything you need to have the service run smoothly. The owner, Robert, makes himself available by phone whenever you need him. This was fantastic for us as we had lots of logistical issues due to a once-in-a-decade ice-storm hitting Houston. Many other businesses were closed that day but Cypress Creek, knowing how much we needed them were right there for us. I give them my highest recommendation.

After losing my Uncle the last thing anyone of my family wanted to deal with was all the…read morearrangements of the funeral. We hired Graceful Memorial and just like it says in the name, everything was graceful. We were updated throughout the process, the whole staff was considerate and very helpful. On top of having courteous staff, excellent communication with the client, the overall process was very affordable. I will definitely be recommending Grace Memorial to everyone in need of superb funeral services.

Extremely kind and helpful people. They were very helpful in our time of sorrow. A really great…read moregroup of people who really care about doing what's right for your loved one. You won't regret using this company. Kind, caring and professional.