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Parkmerced

3.0 (375 reviews)
Closed 9:00 am - 6:00 pm

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Horrible company.
Holly T.

We've been living here for about a year now with only one working elevator this entire time. [[HIGHLIGHT]]People in my building have been compensated for this inconvenience and when I try reaching out, this was their response.[[ENDHIGHLIGHT]] Apparently they don't even know that the remaining working elevator breaks down time and time again, causing a lot of us to take the stairs. Awful place. Please don't live here.

Cory B.

I wish I could give a Five 5 star review but I can't only due to the remaining issues with the unit and building. The staff here All have been great understanding and professional. I say understanding as when you tell them about your issues the staff seem genuinely concerned and for us helped and are continuing to help with our concerns as new tenants. Jonathan was and continues to be great with his communication and understanding my partners and my expectations. Jonathan has helped us navigate through the many challenges before and after a move in. Chris (Christopher) M. has also been amazing with his constant communication and helping with us finding a parking space even with it being as limited as it is. Parking is limited here going into the evening, and with a Parkmerced being under different ownership, I know they are trying to repair the old buildings and parking is towards the end of the list. I'd recommend to expand on the parking by removing the grass centers going down Font and other main roads and converting it to additional parking. This would also reduce the amount of landscaping to maintain. Buildings are older but still the ones I've seen are taken care of and those that are not, the new ownership seems to be on top of getting them repaired. I recommend having ceiling lights installed throughout the apartment not just the kitchens and bathrooms, this makes it to where to tenants must seek installation their way which can cause damage and fires. Security- This as the news has shown is something that needs to be addressed but issues with breakins is not only happening here but all over the Bay Area. 3 weeks in and a package that was delivered downstairs from fedex, I got the notification while in the shower went down and it was already gone. The building services didn't answer today (Saturday). We need more security. People are letting others through all day long with no one actually checking. People wait at the door until someone arrives and we are not about to argue with them. Security if it be with cameras or increased foot traffic needs to happen. Thanksgiving we called security because someone parked in our paid space and the security car had 3 people inside it. If you have 3 people why can't they be patrolling separately to cover more area? We love our apartment and enjoy the staff. This place needs a lot of TLC.

Constant overflowing garbage bins. This is a problem for both the townhouses and the towers.
Juliette C.

"Prostitution, break-ins, and squalor: Life inside SF's largest housing complex- Residents describe a community plagued by dangerous conditions -- and ignored by management brought in to turn things around." is the latest news story from November 25,2025 in the San Francisco Standard about living in Park Merced since Brick+Timber has become property manager. It's all true. Three tenants associations have formed within my nearest proximity because Brick+Timber's neglect of important issues have impacted so many of us. My experience: Communications regarding repairs are difficult and I've needed to involve the building department to get security lights turned on. There is also a person here disturbing everyone on my block at minimum, and Brick+Timber has yet to take action to enforce the lease and remove the disruptive person who is here every day. Our delivery people have objects thrown at them. Families and their kids have had objects thrown at them. Gardens have been destroyed. Furniture has disappeared. The majority of pest control modules were destroyed and tossed into the street. A beautiful 9ft tall flowering tree that has been here for at least 15-20 years was ripped to the ground. Many of the nearest households are complaining (at least seven I know of on this block). We send videos of damage in action, photos, constant reports. I'm not the only one with 10 police CAD numbers in hand for one individual. All Brick+Timber does is give us the runaround. They don't help. They lie a lot, state they are going to do something, and never follow through. We have sent months and months of videos, and photos, and statements and say they will remove the tenant and then come back stating they need evidence, which we have all provided in excess. When we moved here, we all signed a lease that describes disturbance and destruction as a violation. They do nothing to uphold that and are incredibly irresponsible as property managers. - I have many family members who manage property and none of them approve with how Brick+Timber is addressing issues in Park Merced. It would be better if a more responsible management team would step in to take over the property and return the neighborhood to the vibrancy it once had. The current conditions are substandard, depressing, and oppressive. Sincerely. Read that article.

Front of 405 Serrano on Sunday, November 10th, 2025.  The other buildings in the area had similar issues.
david f.

1.8.26 Still do not have working heating. Attended a hearing with the department of building inspections where the individual from brick and Timber directly lied to the people there indicating that heating was working full-time 24 hours a day. In addition to this, the storage unit we have downstairs was broken into. Someone cut the wiring that protects each of the storage units and broke in. Stole items from some of the surrounding storage units. We also continually deal with consistent smoking on our floor. As mentioned before, Brick and Timber as in an organization cannot handle the issues that are present in the property this size. They have outsourced their Frontline communications to where we are getting messages at 2:00 or 3:00 in the morning from individuals, which tells us that they are likely in a different time zone. Whatever you do, look for other places to live. 12.10.25 update My wife and one of two small dogs we have were attacked by a dog as they were exiting an elevator. The dog was a pitbull and was not leashed. The owner was able to pull the dog off. Unfortunately, we were told that this is not the first time this dog has done something like this but this is just an indicator of the type of place Park Merced has become. We have filed a police report and with animal control. Brick and Timber is only interested in trying to fix things from a surface level so that they can finish with the project they were assigned related to the sale of Park Merced. They are not interested in actually fixing things here. We have had numerous issues related to heating, trash, buildup in various places, people sleeping in the garages and other areas where you can tell they do not live here as well as issues with the parking garage being used by individuals using drugs and cars that do not pay to utilize the garage spaces even though we have to. Unfortunately we pay quite a bit for all of this. Even if you have to pay more to live somewhere else, I would suggest doing so. Just for peace of mind. Brick and Timber is not a reputable organization in my mind. Their communications team has been outsourced outside of the country, so many of our issues never really get responded to appropriately. I don't understand why this organization was selected to help with project management for this location as they are truly overwhelmed.

First elevator out of service for 1 day.

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6 months ago

Maintenance service was pretty quick. And the task manager makes sure you're updated about the process. An easy and experience overall!

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Stevie C.

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8 months ago

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8 months ago

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1 year ago

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Robin H.

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6 months ago

Alexis at Parkmerced provided great customer service!! She answered all my questions in a timely manner

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11 months ago

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3 months ago

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1 year ago

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7 months ago

Kit was very helpful ! He was patient and explained the process throughly! Great help and service

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9 months ago

I really appreciate Kit's promptness and communication regarding an issue with someone parking in my parking spot.

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4 months ago

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9 months ago

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Parkmerced Reviews in Other Languages

Ask the Community - Parkmerced

When was the last time the apartments/townhouses were renovated?

Parkmerced always keep their building inside and outside looking good, I Can't give the answer for main structures and appliances replacing, The windows had been replaced, the floors and walls are clean like new. Course, the buildings are old. More… 

Do we have housewarming parties for our new residents?

Does rent include utilities?

Hey Brenda! I am happy to assist with this. We currently are not running a promotion that includes… 

Do these apartments except section 8?

We do! We accept any prospective resident.

Does Parkmerced invest in a security patrol for their 3000+ apartments?

They do nothing. When anything goes down PM says call the police and they wash their hands of it. Their "protecting" their residents is a joke

Are pit bull mixes allowed at Parkmerced?

In theory, no. In practice, yes.

What time is the heat supposed to go on and off in the towers?

Whenever they want! We did not have heat in the towers for an entire week a few Christmas' ago. Legally the heat always has to be availible, alas it is not usually.

Sarah how do you direct message you directly as you requested?

Can you hire movers to move there prior to renting?

Yes,there’s a need for that if there’s a lot of stuff

How's the neighborhood ? My cousin is going to attend SF State , just would like to find out.

You do not want your cousin to live at Parkmerced. It's a DUMP! The apartments are run down, it's super loud and maintenance is terrible. There's a lot of crime there. They say they have community patrol but you never see them and if you call them… 

Don’t See Your Question? Ask Away!

Review Highlights - Parkmerced

McNeil was a great agent for me and showed me really nice apartments within the property.

Mentioned in 9 reviews

Read more highlights

NEMA

NEMA

(411 reviews)

SoMa

FRAUDULENT PEOPLE!…read more We live next door to this building in condos, and they have received misdelivered packages for our building, even being photographed in their mailroom. They refused to give them to us, even though they are addressed to us and obviously misdelivered. Then they say "oh we don't have them" despite photographed evidence. Next is "oh we can't find them". They claimed to have sent them back, although we went to them the very next morning. Asking how did they send them back, they stated with a driver. This being with me going to when their package room opened for business hours, and no delivery came yet, and the delivery in question happened the night before right as they were closing. So did Santa come and get them overnight? Especially when I see several boxes marked RTS right there? Obviously very shady management and company. Not good people at all. Not even good neighbors. Probably keeping packages for themselves.

While my vehicle was in their care, they damaged my car. I now have 2 large symmetrical dents above…read moremy rear passenger window on the left and right side of my car. After raising this issue, I found out over 20 other vehicles in the garage have the exact same dent damage in the same location, indicating a systemic issue. The garage is unwilling to take responsibility. They claim there is no link between their operations and the damage and that the damage was due to hot/cold temperatures changes and manufacture defects. I highly recommend finding alternative parking options. Photos of the damage are attached for reference. If your car has also been damaged in NEMA Garages care, please reach out to me.

Rincon Green - View of the Bay Bridge from one of the Rincon Green units

Rincon Green

(153 reviews)

South Beach, SoMa

Ive been living at Rincon Green for ~6 months…read more Quick shout out to the Leasing Manager I worked with over a few weeks to get into the right apartment (Cary Mayo). He was super friendly, transparent and candid through the entire process- even made move in day a little easier. Actually just saw a picture of the units on the yelp page and they look pretty representative. The gym is clean and not packed even during peak hours which is nice. Haven't had any issues with appliances or paying rent. One thing I'd like to figure out is if they take BILT credit card for rent payments but I think last I checked the leasing office said no.

I've been living at Rincon Green for almost a year now, and honestly, it's been the best living…read moresituation I've had since moving to SF. The location is hard to beat--right by the water on the Embarcadero and close to a lot of offices. If you work in the area, it's a game-changer for convenience. But what really sets this place apart isn't just the location (which is already amazing) but the management. Cary, in particular, has been a pleasure to work with. From my very first phone call inquiring about the apartments to my actual move-in day, Cary made the whole process so smooth and easy. he really went above and beyond to make sure everything was taken care of, and I can't thank him enough for that! Another thing I love is the open space in the building. It's super kid-friendly, which is a nice touch if you have kids or enjoy living in a place that feels welcoming and community-oriented. If you're looking for a great place to live in SF with top-notch management, I can't recommend Rincon Green enough!

Russian Hill Apartments - Larkin at Green

Russian Hill Apartments

(5 reviews)

Russian Hill

Out of all of the apartment buildings I've lived in, this one (hands down) tops them all…read more Deb, who manages the building, runs things like a tight ship. She is extremely responsive and communicative about everything, and jumps into problem solving mode when you let her know of a (rare) issue with your apartment. Under her extremely organized management and close supervision of the building, I feel extremely safe. What's more is that she's a ray of sunshine who personally vets everyone who lives here, so everyone is polite, clean, and responsible. I probably saw over 100 apartments when I was searching in SF, and when I toured the unit with Deb, immediately recognized that it was a gem. You get much more bang for your buck than other comps in Russian Hill and Cow Hollow. (For example, you can operate the well-maintained laundry machines with an app vs. coin operated). To boot, you're on a quiet street right above Polk (which has everything you'd ever need) and a literal two-minute walk from amazing restaurants like Elephant Sushi and Seven Hills. Let's just say I have no plans to move.

I have lived here for almost four years now and feel so fortunate to be able to call this place…read morehome. It's in a wonderful location that is close to bars, restaurants, and shops. While it is near a lot of activity, it is on a very quiet street (which I love). The building has an old San Francisco feel but the apartments have up to date renovations. The building is safe and very clean (cleaned every Thursday!). We also have the most wonderful building manager who is attentive and caring. I would highly recommend this apartment building to anyone. It is an absolute dream to live here!

Mission Bay by Windsor - Top floor apartments with kitchen islands

Mission Bay by Windsor

(39 reviews)

Mission Bay

I have live here 1 year and have extended my lease further because I find this being a bery good…read morecommunity to live in. The staff is very responsive and focused on providing solutions quickly. Everything from admin topics to maintenance are dealt with promptly and keeping you as a resident informed. I enjoy not only the location and how close it is to downtown or to exiting the city but also the sense of safety and closeness that it provides compared to larger apartment complexes.

**Our 8 years at Windsor Mission Bay have been five stars!**…read more First, the team--Justin and Sam--are exceptional. Justin, the Property Manager, is consistently proactive and communicative, always working to keep the complex clean, safe, and respectful. Maintenance requests are handled quickly and professionally, thanks to Sam's responsiveness and skill. The staff *truly* care about residents' quality of life, and it shows. Our unit is bright, modern, and highly functional. We get tons of natural light and a beautiful view of trees, and day-to-day living is comfortable year-round thanks to solid construction, sound-sealed windows, and high-quality appliances. A standout feature is the abundant closet and storage space, which has made organizing and settling in easy--especially over the long term. The location truly can't be beat. We're within walking distance of excellent food, public transit, and green spaces, with quick access to both I-280 and downtown. It's the best of both worlds--urban convenience with a calm, neighborhood feel.

Parkmerced - apartments - Updated July 2026

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