I previously chose Parkway as my dental provider a few years back. I was not happy with the push to have additional services performed. I also was not comfortable with the dentists demeanor. He was not friendly. I found myself looking for a new dentist last month, and thought I would give this office another try. I was assigned the same dentist, and found his personality, or "chair side manner" lacking. read more

I was told on the phone when making me appointment I could get a cleaning as well as exam. When i got there they said they didn't have a hygienist on Fridays. The Dr was rude and short with me and did not check my gums... he didn't do a thorough exam! I have concerns about my gums. He told me years ago that I needed $3500 in crowns. Over that time, I had 2 other dentists two me I didn't need crowns, that filings were sufficient. So, I had someone else do fillings. He seemed irritated when I told him this. He was dismissive and again, didn't do am exam. Why tell me I could get a cleaning if they knew they had no hygienist in that day. I gave them another shot... never again read more

Parkway Dental charged my wife full price for an extraction, despite our insurance. When we tried to file a claim with our insurance, we found that they had already paid Parkway, too. Parkway offered no explanation but simply performed the next extraction free. Now she needs a crown and Parkway refuses to do a crown that is covered by our insurance but want us to pay for a much more expensive crown in full out of our own pocket. We are changing dentists as we cannot trust or afford Parkway. read more

A very good dental group. I have received excellent care here. The staff is friendly.

I can't even give this place a half a star ,so unprofessional, rude !!! the billing staff was worthless waited in a chair for 3 hours waiting for answers they can't do anything right !! Stay clear they scam you !! Waited a month for an appt only to find out they didn't submit it ??? I called my insurance they said they have numerous problems with the billing from then !! Go somewhere else read more

Very clean offices everyone was very helpful and friendly!! Dr Caprio was thorough and very nice. Definitely bringing the family here!!!

PLEASE!!! Verify everything with your insurance, they will want to overcharge you and make it sound legit. Trust me they are very kind but of course in the moment no one cares to check why prices are so high but speaking from experience please avoid the hassle of waiting until it's too late. Mari helped us but always gave us the runaround on everything and never calls back. I don't appreciate things being blamed on insurance just to avoid being honest and practically wanting to charge you an arm and a leg for a basic procedure. Never coming back here and hope no one has to go through troubles like I did. Just a WASTE OF TIME and now I have to find another dentist ! read more

Absolutely the worst dentist office I've ever been to. The doctor was rude wouldn't answer any questions. I went there with intense amount of pain and they refused to do anything. They told me to go to urgent care. They kept trying to up sale me on services that I didn't need. They refused to do anything for the pain even tho I had a huge hole in my mouth. They are the worst. Save yourself the headache and go somewhere else. I'm reporting this place to the bbb and the the city. read more

Even though Dr. Lopez contracts with my dental insurance I was quoted prices far higher than my dental plan pays. I ask for a predetermination from my insurance company on the crowns to get the correct prices. Even though I made repeated request for a month the x-rays and chart notes required to make the determination by my insurance company we never sent. read more

Place is a complete scam. They will not do cleaning at time of exam so you have to come back AGAIN for a cleaning. Then they will tell you that you need a deep cleaning and charge you more than a regular insurance coverage will cover at 100%. I'm reporting them to my insurance carrier. For goodness sake, Stay away! read more

Horrible service given today by Dr.George Lopez! I brought my daughter in for a chipped tooth and he walks in tells me nothing but "do you want me to take the tooth out or not? Didn't explain anything, didn't even look at her tooth only the X-ray. As I begin to ask questions he tells me "l don't care if you want me to take the tooth out or not it will come out eventually!" What kind of dentist/doctor tells there patient I DON'T CARE!! This was among a few other inappropriate comments he made. Never again! We will not be going back! Don't become a dentist/doctor if you don't want to take the time to explain things and have compassion for your patients! read more

I had an appointment yesterday. after driving a half hour they hung a sign saying their systems were down and sorry for the inconvenience. No phone call or email to let me know! I am no longer a customer of theirs! read more

After waiting nearly an hour to get my xrays, I was quoted neatly $500 to get my teeth cleaned, and that is with amazing insurance. The place us clean and the staff are professional but the wait is long and the price is too high for my taste. They do have state of the art equipment. read more

Parkway Dental Group - So far I've waited over 30 minutes to get x-rays! - General Dentistry Near Me - Apple Valley, California

They overcharge and were trying to do extensive work i didnt need in order to charge me $2000 after insurance.

I really needed my wisdom teeth out, while other places were trying to book me out weeks or trying to charge me a fortune to book me as emergency, Sonia was able to fit me in next day. Her customer service surpassed all my expectations and I appreciate her kindness beyond words. My surgery went great, Dr. Ali and his wonderful team made sure to comfort me and hear out all of my concerns. I have never been one to like a dentist office but I will definitely be coming back. Staff is wonderful and office was very clean. Thankyou! read more

Dr. Lopez is amazing. He did my initial appointment and saw I was in pain and had me in to pull out my upper wisdom teeth that afternoon. I was not under sedation, so I saw and heard everything, but he was kind and made sure I didn't feel any pain. He was really quick, but listened to me. Definitely recommend. read more

I Highly recommend Dr. Lopez he is an Excellent Dentist he makes sure you are pain free. Dr. Lopez and staff are friendly and helpful. My Family and I feel so happy to have found this place. read more

This is the best dentist I've been in to!!!!! The staff was excellent!! The receptionist called and got everything covered!! New dentures on the bottom, new bridge up top, pulled two teeth!! But, first, he got to know me!! He asked about my hobbies, pets, etc!!! After the rudeness and being put in a chair and being completely ignored and having my mouth torn up by Western Dental, I thought I was in dental heaven!!!! They also didn't ignore that I'm on a fixed income and didn't push me for implants like at that other place!! I finally found my dentist!!!! Thank you, thank you!!!!! read more

Wow just Wow, by far the worst dentist I have ever been to. I read the reviews before going but I needed a dentist ASAP, and the reviews were all right. Each and every review on here is correct about this place,, Keep looking for a better dentist cause this one is not it. read more

Before this review, I was a long time happy patient of Parkway Dental, but after the pandemic when I decided to have my wife and children have their checkups and teeth clear. Anyway, after my wife had her checkup and was told that she needed a deep lacer cleaning, I was expecting maybe about $200 to have it done. When I was told about $400.00 for each side of her mouth, I was shocked because the last time the same cleaning was done on her a little over a year ago, I was charge about $200.00. Total cost would have been $800.00 total. I cancelled all our appointments and found another dentist. Before returning to this dental office, I was thinking of switching because I had another problem with one of the doctors who works at this office. The only reason we were coming back is because Letty De Santiago the Hygienist was a good friend. read more

Parkway Dental was amazing when my son needed an urgent visit. He is only 5 and they got him in with 2 hours to fix his tooth. They are so kind and sweet! Shout out to the ladies in the front read more

Beware of the unprofessional,aggressive and condescending manager! My experience with the temporary crown when I got home and ate scrambled eggs is that it had chipped with in 2 hours! This has never happened to me. Upon returning I was annoyed to say the least that I had to go back because of the chipped temp... two days later the same spot on the temporary chipped again and this time I did not go back in. Today I got my permanent crown and I needed the managers assistance to straighten out my bill and she said I'm going be on the phone For a while and I said that's fine I'll wait. She did not want to deal with me at all. She proceeded to finish your phone call until somebody else came up to talk to her she immediately got off the phone. This is completely unacceptable professional behavior for a doctors office hence the yelp score for customer service. Dr. Alfonso is wonderful and has a very soft caring and warm personality. I will miss him! read more

This has been my dental office for several years. I had a dental emergency and Dr. Lopez promptly took care of it, exceeding my expectations. The staff is friendly and professional. read more

Terrible billing practices. Despite having an Explanation of Benefits from my insurance company stating I owe NOTHING, Parkway insists I owe them money. Several conversations with Parkway included inferring I was behind in payments despite their inaccurate billing systems and joggling between two billing systems that only one employee understands how to access, they struggle to confirm the dates of service for which they are billing. I am shocked by the number of one star comments. Next stop will be the California Insurance Commission to file a grievance for questionable billing practices as I have all the documentation needed. read more

I have given this office 3 solid try's, the only real one in this office is Letty. This last visit I went in due to my crown popping off ( trying to get this appt took 30mins. for anyone to answer the phone, They set me up with an appointment the following day) I thought simple solution, throw some new cement on the tooth & Im good to go, wrong Dr Lopez put my crown on then stepped out Jasmine scraped and flossed the excess. She asked how it felt and I told her my bite didn't feel right, she said bite down and I hear and feel a crunch, my crown cracked she steps out, comes back in and tells me I can make an appointment and come back if I want to address the now broken crown, WTF ...where is Dr Lopez? Why wouldn't he come back to address my now broken crown ? She proceeds to tell me it should be fine, what is wrong with these people, I come to this dentist to fix my tooth and they send me home with a broken crown and tell me it's fine!?! Dr Lopez lacks professionalism and does not care for his patient's. The two other times they screwed my appointments up, canceling and rescheduling us 3 different times for my family. Finally I clarified with I believe her name was Naomi for my daughter's appt. confirming the date. I had to juggle with her ortho to get her bars off to get a cleaning with this office. I get to parkway and they tell me she doesn't have an appointment ‍ this office is so unorganized, lacks passion for their job, and do not care about the patient's. It's just about how much money they can get from you and your insurance. Save your time & money! read more

These people are terrible! First off I had been taking my son there for dental work and they'd been charging hundreds of dollars more than they were supposed to per my insurance. When I brought this to the attention of the office manager she acted like she was pissed off. My husband was givin so much Novocain that his face was numb for 6 months. The final straw was when I took my little guy for a tooth ache we seen Mr.Lopez the same guy that over numbed my husband. This guy is a complete jerk. I have never been in the company of somebody who was being paid for a service that acted like such an ass. This guy acted like he did not need our business or want our business. Like he had something better to do and was in a hurry. He treated me like he knew me personally and did not like me. I had never met him before this. Now I am sure that they probably have dentist there that are wonderful but this guy is definitely not one of them. read more

First timers at this office and I can honestly say I already love it. It was clean and I was comfortable from the minute I walked in. The whole staff including the dentist were very nice and explained everything to me so I understood. We are happy to be new patients to Parkway dental read more

I was looking for a new dentist. Have had bad experiences in the past. So I went to a number of dentists to see if I could find one that would meet my needs. Either the dentist had no personality and was in a rush or the office staff really didn't care. That is until I went to Parkway Dental. Dr. Alfonso was great, he took the time to explain all my options and we were able to develop a plan that's right for me. Next came the part that I usually dread....dealing with the front office. Wow what a difference. Melanie, the Operations Manager was terrific. She worked with me to transfer my insurance, answer all my questions and schedule my appointments. She even left me for a few minutes to check on a very young patient that was in for some emergency work, now that's caring. I left their offices extremely confident that Parkway Dental will take great care of me. Thanks Parkway Dental read more

I just wanted to give the staff at Parkway Dental Group a huge pat on the back. I have, well i should say had a big fear of the dentist but after this experience I feel much more at ease with dental work. All of the staff was so nice and helpful. They made sure i was comfortable and doing ok the whole visit (which was a few hours long due to the amount of work I needed done). The Dentist himself Dr Lopez was fantastic. He made me feel at ease and let me know as he was working on me what exactly he was doing and explained things in a way that was understandable to me. For all the work I had done I can honestly say that it was a good experience and the work itself came out perfect. I will definitely be going back regularly for my check ups and any more work I need done without hesitation or nervousness. Raelynn read more

I love this dentist Best one I ever had Everybody treat you so well. Get things done in time and understands when I can't make it to my appointment. I would recommend this done this to anyone read more

Excellent! From the front desk to the time I left, everyone I encountered was friendly and professional. I can't say enough good things about my experience there. read more

I give this place 5 stars because of 1 person. Veronique! She made me feel comfortable, I was having a bad day and she calmed me down. Her mannerism with me and how she did my procedure so quick and efficient, was wonderful. I was just in there tg bday 2nd she greeted me like family. read more

Review by Annie Cruz of Barstow, California: I wanted to let others know about my fantastic visit to Parkway Dental. My visit began with the front office staff who were genuinely friendly, greeting me with smiles and a courteous disposition. I had the first appointment of the morning and arrived early, but rather stand out in the sun, the staff graciously opened their doors and invited me in to avoid the heat. Next, I had a pleasant appointment with Dr. Scott. I was very impressed with his personalized customer service and professionalism as he explained in detail what he recommended to take care of my dental needs. His assistant, Shirley, paid close attention to detail while making the temporary molds needed for my dental treatment. Additionally, Melanie, the Operations Manager, went the extra mile as she assisted me with my dental insurance coverage thus resulting in a phenomenal savings on all dental work being performed. I would highly recommend Parkway Dental to anyone in need of quality, professional dental services! read more

Dr. Alfonso and staff were great! Been meaning to write this review and finally got around to it. I have been looking for a dentist. A few months ago I discovered Parkway. ALL staff provided very friendly and professional service. Over the years I had grown to distrust dentists. The last one tried to sell me unnecessary services. Dr. Alfonso and staff treated me like family, were honest, and also gentle with my teeth. Finally found a dentist I will stay with! I highly recommend Parkway! Good job guys! read more

I have changed many dental offices in the High Desert and this is by far the best one I have been to. From the receptionist Tina and Bridget always greeting you with a smile and helpful when necessary, to Melanie the Manager that always explains treatments so clearly and try to work with my insurance fees. Doctor Alfonzo is very honest and gentil and will only tell you what you need. Letty the hygenist is the best I have found . I have been going there for over 3 years and I highly reccomend it. I have been reccomend it to my friends and family and they are all pleased with this office read more

Awesome experience! I had never been to this office but when I called and explained that I had a broken tooth, I was told to come right in. Once I got there, the staff took over. Dr Lopez identified other dental concerns and all of these were taken care right then and there. Melanie, the office manager, made sure all of my concerns were addressed. The staff was experienced, efficient, and professional. I felt that I was treated like family. I am going to recommend this great business to family, friends, and coworkers. read more

Nice environment, pleasant human interaction!

So awful! I had a filling done and the doctor did a lousy job making it fit with my "bite". This caused me a lot of pain when eating. I went back and the doctor was trying to shape the filling, when he couldn't get it to work with my bite, HE FILED ON HEALTHY TEETH! Now I have pain from the awful filling and from a healthy tooth being filed on. Lame excuse for a doctor. And it was Lopez who did this. I walked out and will never ever return, you shouldn't either. read more

This was my first visit to Parkway. This is most friendly dental office I have ever been to. I was so impressed with the technology they have there and the way they explained everything to me. Dr Lopez really took the time to explain what was causing the issues with my teeth. My Hygienist Letty was very thorough and really educated me on dental health. I had a deep cleaning done and could not have been happier. Everyone I had contact with there made me very comfortable. I will be regular customer for ever. read more

My initial appointment here was great. I was very comfortable with the people there and had very little discomfort during my procedures. They took time to make sure I was ok during the process. I even spent money on an additional procedure for periodontal disease. I have a molar that requires oral surgery but the oral surgeon is only available once a month. I just confirmed my appointment the other day and on the day of my appointment they call to see if I can come in at 1:00 instead of 4:30. I have a 9 - 5 job and had already put in my request to leave at 3:45. Because I couldn't accommodate them they cancelled my appointment. I also want to note that my 'deep cleaning' wasn't as thorough as it should have been. Won't be returning. read more