Bought a used refrigerator. Happy with selection, prices, and staff was very friendly and helpful. Good people! They stand behind their 30 day guarantee. This will be my new go to. read more

Great advice, wonderful customer service. Priced good washer 30 day warranty. I trust them!!

PLEASE DO NOT PURCHASE from them! I purchased a washer from them and all of a sudden I could not use the washer on small. Unfortunately bc I got busy I did not contact until five days after the 30 day warranty they wouldn't come out and fix it nor replace it. I just purchased a brand new from Lowes I will never buy used ever again. Just do yourself a favor and don't bother. read more

This is my first place I check when needing a good used appliance and if I need them repaired. Reasonable prices and won't gouge you in repairs. Good people. read more

I live in Charlotte, NC and I purchased a used dryer for my sister who lives in Kennesaw. I was a little apprehensive shopping over the phone but Pamela listened to my situation and made some recommendations. She texted me pictures of the dryer I was interested in. The price was very reasonable and I completed the purchase over the phone. The dryer was delivered, installed and the old dryer carted away the very next day exactly during the time interval promised. My sister called me to tell me that the replacement dryer works well and the two technicians who did the install were polite, friendly and efficient. I wholeheartedly recommend Parkway to anyone searching for a used appliance. These folks are wonderful. read more

I bought a refrigerator that did not work past three months of recieving it. When asked if they could fix the refrig, they simply hung up and would not answer my calls. Don't buy from them! They will rip you off. read more

My dad has been a valued customer for several years! He passed the torch to me when it was time for me to have appliances. As a brand new mom and wife I had a lot of laundry to do. We purchased back in January. In July the washer wasn't working properly. They took the washer fixed it and returned it to my home. In October I was having major problems. I spoke to the manager and explained I love the company and their product but was very sad I was still having long term issues with my washer. They replaced it for free and took the other when the delivered the new one. Excellent customer service! Highly recommend! read more

Brought a gas cooktop in that the tenants said no longer worked. The guys in the shop cleaned inside and out. Works great now. Prices was awesome. Thanks! read more

BUY AT YOU OWN RISK! My brother and I purchased a Samsung French door refrigerator from here about 3 or months ago. $1,000.00 It worked for just over a month. Their repair man came out to and put refrigerant in as the fridge no longer cooled. Any was making weird noises. We lost everything in the fridge. Once again the fridge started making noise noticed the freezer section wasnt cooling/freezing. So we called a different appliance repair company. Come to find out the refrigerant was at 5% and that prior to us purchasing the fridge someone had already put in a different compressor. Basically we got a lemon. Ill never buy anything else from them. It was represented to us as a scratch and dent not used! Buy at your on risk! read more

Found this place when searching for a dishwasher part. They didn't have the exact part I needed but found a similar part that I was able to make work. Friendly staff and more than reasonable pricing. I'll definitely use them again. read more

We bought a dryer from these folks back in October of 2015. They delivered the "new" one and did so as scheduled. The men who brought the "new" one were courteous and professional. They removed the old dryer also which was nice. Several months ago the dryer I bought from them ceased to work at all. I called to schedule a repair. The lady who answered the phone said I should be sure the fuse box did not need attention. Sure enough I checked and it was just a tripped breaker. I appreciated that she suggested to check that first as it would have cost $65 to have someone check the dryer. So the dryer was still working great and I just needed to flip a switch in the fuse box. Two weeks ago the heating element went out. I had to tough out hanging clothes to dry until payday. I had a 9:30a, appointment scheduled for Payday. 9:30 came and went with no one in sight. I called and it turned out my appointment fell through the cracks. I am thinking that the gal who usually answers the phone was out to lunch and the fella who took my call forgot to put it on the "big board" as it were. But I was assured someone would be sent right away to make the repair. As promised David showed up shortly there after as courteous and professional as he was when my dryer was delivered in the beginning. He repaired my dryer in a timely manner and gave some good advice as to helping keep my dryer running well. I did not have to wait for him to go get a new part. He had a heating element on hand. I appreciated that there was no wait for this part to be ordered. All in all they are reasonably priced with some very good used appliances as well as fast and friendly service.I recommend this establishment for used appliances and repair. read more

I purchased a washer, had it delivered and installed within 1 hour. I found almost a month later that there was a crack in the washer drum. I was prepared to have to exchange it, but before I could get to the store( which is close to me) they had a repair person on the way over. Fixed within 3 hours of the call ! They showed me a replacement drum before they installed. I had the choice to simply exchange. Super friendly and helpful! read more

Purchased a used electric dryer from them about 6 months ago. Still working great! The woman who helped us was knowledgeable and very nice. She was able to help us narrow down our choices, based on our needs. We're going to be in the market for a new/used refrigerator soon, and we'll definitely go to Parkway Used Appliances FIRST! read more

I purchased a refrigerator from this place on May 11th and there was an issue with the ice maker and the light as soon as they dropped it off. I scheduled an appointment to have someone come out and no one showed. I was then told that the repair person did not come to work and I had wait until they can figure out when someone would be available. I waited a couple of days. Another appointment was scheduled and when the repair man came he proceeded to say that I needed to replace the filter. This was a used fridge that I just purchased. I wasn't upset about that, that was fine though this wasn't a small purchase ($550.00) . Then he proceeded to say that they have a new employee and she should have told me that the store does not replace filters before they sell their appliances. He named the employee as Maureen. I explained that it was unprofessional and I asked if I needed to replace the filter and did that have anything to do with the ice maker not working. He stated that it did not and he would make ice cubes bigger... That was not the issue. The issue was that ice wasn't being made. He stated that he could not find the problem and he would make a note so that if I called back in, the store would know. One week later, no ice. I call, I make arrangements, I work form home just to meet the repair gut. No one comes until Friday, the next day. I knew they came because they left a card in the door. I could not call because I left my phone at Home Depot the day before and did not pick it up until 4:30 PM on Friday after work. I call the store first thing Saturday morning and i spoke to a new employee who said someone would call me back. No call, I call at 4:45 PM. I speak to the new employee again and ask to speak to a manager. I get Jaime, who seems to be a long time employee and who sold me the fridge. She starts to question whether or not I was home. Then she says that she spoke to me on Thursday but this after she states that they had a note that they could come even if no one answered the phone. I explained that there was no way that she could've spoken to me on Thursday because I didn't have my phone and either the delivery guy called or he didn't. I explained that I wasn't trying to be rude but I have been nothing but understanding. i had been home with clients all day and no one had come here. I finally just asked for a refund because the warranty is coming to an end (30 days). she says that fine but no refund for the delivery. i advised that wasn't fair. Why would I pay for delivery? I have done nothing but try to work with a small business who is clearly understaffed and at this point it was just best to get my money back. She made no sense, none. I don't know how long these folks have been around and if they are like this with everyone or just some folks but their service is TERRIBLE!!!!! Things happen, appliance malfunction however customer service is a constant and in this case they were horrific all the way around. I am going to have to eat the delivery fee just to get rid of this fridge. Shes says that the repair will take place even thought my warranty ends on the 11th. I wonder if that will be the case for the return. BEWARE!!! read more

Found a good used refridgerator @ Parkway & they delivered it the next day. Will definitely recommend them to anyone needing a good used appliance quickly&at a good price! Very kind employees. read more

if it would allow me to give you a big fat thumbs down i would- you are overpriced, i paid in full in cash over a week ago for a 1200.00 washer and dryer that has has two different dates of delivery- I was never called about why you just kept my property and did not deliver it then i go down there today and the alarm is going off water is pouring from the celing people are randomly grabbing things off the shelves and leaving the store and there is not an employee anywhere in sight- now you thieves are refusing to answer the phone. Call me back at 4702444212 now or i will sue , report u to the bbb and call Clark Howard. VERY ANGRY AND DISAPPOINTED!!!!!! Miss Craft read more

I would never use this company nor recommend it. We made an appointment for them to come out because our washer was not spinning the close completely, leaving them very wet. It was spinning and functioning normal except for leaving the clothes too wet. They came out and we showed them that the sink next to it was back flowing water and asked if it was the pump. David said, the pump was fine. He then opened up the washer and decided that the transmission needed to be replaced he saw a small oil leak. along with the transmission the clutch was replaced and when he went to connect all after 2 different trips back to get parts in between servicing other customers. Started at 8:30 appointment ended by 5 ish. When he connected the motor it was not connected right and fried our motor. We then had to replace the motor too then. He left with out testing a load and advised that we do so. We did and it was the exact same result. We did research on the web and found that the back flowing water in the sink implied we needed to snake out the drain. We then spent the next day renting a snake and the washer worked fine. Which means it never needed fixing.Only thing was now our washer lid didn't stay open as a safety issue. It slammed close on your hand. He never attached the lid. So they had to come back out and attach it. The whole time all we needed to do was snake our drain. This washer has always preformed perfect prior. How incredibly rude he was. Now he was saying, he told us we needed to snake out the drain. If that where said , we would not have gone any farther to replace parts that worked great spend the whole day back and forth with used replacement of parts that never had anything to do with the problem. It was just a drain issue. Their solution to the problem was to refund me the money. It was the principal of the matter that you don't go to B, C and D, if there is an A problem ( snaking the drain).Not to mention that our old parts where functioning fine, never a problem. And never should have don't the first fix, if it couldn't drain completely and the tub was never emptying the water out. their solution was to refund us our money. So I asked, if they refunded the money does that mean that it would come out of his pocket ? David, which I mistakenly called him Danny. Which he jumped all over me for using the wrong name, said YES ! As a principal of matter, it isn't our goal to take food from someone's table. They wrote me a check for the amount I paid. And in front of them I tore it up saying, he did the work just made a mistake, may have meant to discus the drain issue. But I am not taking his pay. His comment was, " Lets get the F- - ck out of here", that's gratitude for you. My husband corrected him for cussing at his wife and said, that is not necessary we have been respectful towards you and apologized for calling him Danny when his name was David. He said, I had cussed at Jane in the office. Which is a complete lie. Later I received my original check in the mail. The most distrustful fact is that with in 2 days after this the washer stopped spinning completely. Now it doesn't even spin. Our parts where swapped out for used parts that don't work. What a night mare. So the moral to the story is we NOW have a NON WORKING washer with their used parts while mine are sitting in there shop, with exception of the motor which he fried. Tied up 2 & 1/2 days to address a working washer, to now having a non working washer and felt assaulted by there remedy and approach. Not s good experience at all. We will have to pay to fix a washer that originally was a working wash, just needed the drain snaked out. By the way went we tested the washer it smelt as if something was burning. The used motor was installed with caked on lint and never a concern to install it clean of possible flammable lint. Needless to say , I am not calling them back. read more