I had a broken bar/vac head on my vacuum cleaner, a brand that's not typically sold in this area so I was concerned that I wouldn't be able to get it repaired locally, so I thought I would give Vacuums Etc a try and see if they could do the repair. ABSOLUTELY they were able to do the work in a timely manor, affordable price and super quick return. When they called to inform me the work was completed and I could pick up the repaired item, they inquired as to the condition of the replaceable internal hepa filters, something I would have never thought of, anyway I also had them order those and I will pick them up in a couple of days Total positive experience! read more

Very honest about the repair to my vac. Gave me an estimate and had the vac fixed the next day. Another vac shop wanted more than three times as much for the same work. Good down to earth people working at this shop. read more

We took our carpet shampooer in to be cleaned, which we've done with vacuums before. We then got a phone call that it didn't work and needed to be replaced. I don't remember the name of the employee, but he told me that it didn't work when he started it and he had contacted Hoover who told him it would have to be completely taken apart to fix it. I told him it was only to be cleaned and I was completely baffled as to what he was talking about or why he even started it. I told him to stop whatever he was doing and we'd come get it. I shampooed carpets today and it works perfectly. Still looking for someone to clean it. read more

They were able to bring my Shark Ion Robot vacuum back from the grave. It ended up being a relatively simple fix; it just had to be found. Absolutely thrilled to have it back and working less than a week later. Very knowledgeable and friendly staff. Thank you so much. read more

Vacuums Etc knows Vacuums. Very easy to get assistance and repairs or replacement parts. They checked out my built in vacuum and there was actually no problem. They replaced the carpet vacuum wand and part years ago works great. Great value keeping your machine working. read more

Honest, fast turn around, fair pricing, friendly service. David and his staff are genuine people and they get the job done! Every time I have a issue with my vacuum they solve it! I recommended them to family and friends, I am and will always be a loyal customer! Thanks, Peaches Mcmillen read more

This place is truly as good as it gets! I love Vacuums Etc. As a mom I use my vacuum A LOT. And a good vacuum is important! I bought my AMERICAN MADE Riccar Vacuum there numerous years ago. It still works like a charm. I love my vacuum and I love the service at Vacuums Etc. The staff at Vacuums Etc. is SO knowledgeable and helpful. When I go there and ask a question they truly explain and often SHOW the answer. Skip the big box mart and get your next vacuum here. You will not be disappointed! read more

The owner is a superlative manager, administrator, and technician, whose demonstrated technical expertise has had a profound and significant impact on the effectiveness of his business. His personality, intelligence, ambition and concern for the customer are unequalled. He improved his business efficiency through hands-on training and a leadership approach that emphasized decision-making through active listening. In 5 years, I have had only three minor things that needed to be fixed. I have never had my Ricar in for repair for the same thing twice. I have always had my vacuum cleaner back fixed within a weeks' time and never been overcharged or had a repair completed that was not necessary. It has been a pleasure to deal with his staff and they have always returned my phone calls the same day. His decisiveness, poise, confidence and determination represent the image of today's business leader. Performing the duties of supervisor and technician with unparalleled skill and compassion, he possesses the qualities necessary in a successful business manager and owner - the ability to balance the needs of the company with the greater needs of the customer. read more

Be forewarned that if you're dealing with the man, his goal is to sell you a $450 vacuum. When we walked in with a Dyson which we had had 10 years and worked perfectly until recently, he started by claiming how bad Dysons were blah, blah, blah. This guys selling technique is to wear you down like a time share pitch if you've ever done that!. I'm angry at myself, but I had a migraine and my husband has dementia and I told him repeatedly that I didn't come there to spend $450 but he wouldn't stop and I didn't have my defenses up going in. So I ended up walking out with his stupid vacuum. If I knew going in that was going to be the play, I would have resisted better .Dealing with dementia teaches you to take care of business quickly and efficiently to save your energy for important stuff so we bought the damn vacuum and I'm angry with this place and myself for caving. Be careful going in there. read more

I almost got rid of a 20+ year old quality Kenmore. Thought I'd have it looked at first. They were right. Little cost to keep. Thank you for your honesty guys ! I would have made a terrible mistake. Got it home and running like brand new ! read more

I had a Bissell under warranty and they were VERY helpful !!!! They have lots of parts and knowledge if you have any vacuum issues. It looks like a lot of the professional cleaning people use it too. read more

I had done some research on higher end vacuums such as riccar and miele. I had not seen any riccars locally, as come to find out they are only sold here, or in mableton. I went in, feigning ignorance to see where it would go. The salesman and owner was very informative, friendly, and never tried to up-sell. In fact, if anything, he was down-selling me. I appreciated the sales tact and lack of pushiness, and ended up purchasing a miele from there. Personally I wanted the upright riccar, but that's another discussion. I asked about repairing my wet vac, and was dissuaded as the repair would likely almost equal the cost. If you need a vacuum, I highly recommend you stop by and take a look. A nice higher end vacuum may be closer (and cheaper) than you think. This is a nice, friendly, local business and and far as I can tell, they will do right by you. read more

I ONLY gave 1 star because I cannot give 0 stars. I had my vacuum service on April 19, 2019 for $104.13. My backpack vacuum cleaner worked for one month and that's all after being "fixed" by vacuums etc. Prior to this TERRIBLE COMPANY touching my backpack vacuum cleaner, it worked for 2 1/2 years. I had a flush outlet and a toggle switch. He was raving about how good a pigtail switch works better than what the factory provided. So, that's what he put on my backpack vacuum cleaner. It took one month for my extension cord in my vacuum cleaner to literally catch on fire & fused together. He says that it's not his fault and I would have to allow him to put a new one on and pay for it in full. Whatever happened to customer service? I paid for it the first time and it only worked for one month!!!!!!! WHY DONI HAVE TO PAY AGAIN?!?!?!!!!!! read more

This is one of the top customer service companies that I use. Everyone is competent, helpful, kind and patient. The prices are great. It is the only place I go for my vacuum cleaning needs. read more

I took my vacuum here and not only was I charged more that I was quoted, but the first time I started my vacuum, my supposedly 'new' belt broke. I opened the vacuum to try to fix it and there was dirt and dust all through it. They did nothing to my vacuum and charged me $75. When I tried to get the money back, I was ignored. read more

"I went to another repair shop and they were not very helpful, when I came to Vacuums, Etc., they went way beyond what was expected, explained everything and was pleasant to work with, I left feeling good about finding them and will be back with any other vacuum issues!" read more

We have shopped for vacuums at this store for years. We will always go here first, because they are very knowledgeable about the machines and helpful in selecting one for our specific needs. Great people to work with and they carry the best machines. read more

As a patron of many businesses in the Canton and Woodstock area, I'd have to say that Vacuums Etc has the worst business ethics I've ever encountered. I first called to see if they could fix my Panasonic vacuum and the owners' son was very polite and welcoming and was confident the machine could be fixed quickly and inexpensively, within an hour or so. After making the drive down to Woodstock, part in hand, the gentleman told me that they needed a $10 deposit to go toward repairs. I thought, that was strange, why didn't the owners son mention this, but, OK- paid the $10 and went on my way. Got a call about 10 minutes later to learn that they don't have the parts in stock to fix it and they don't service that machine because the parts don't interchange, but they could order the part. Oh, and the $10 was for them to "look at it" and non refundable. WHAT??? They explained that I could also apply the money towards bags, belts, etc. WOW, but OK... I waited to get a price on the replacement part, after they explained I could put the $10 towards the replacement. OK, so they gave me a price of $25- I went ahead and told them to order it. Just before closing that day, they told me that, no it was now $45 that they had made a mistake on the price- all this after they had the part in hand with the model number and everything they needed.... Can you say incompetent... Anyhow, never got my $10 back from Vacuums Etc. and got the part fixed at an honest place of business- Vacuum World. I need to mention they fixed it for free! It was just a matter of lube on the bearing. WOW, what a company!! Needless to say, $10 is such a minimal price for loss of many customers for life, especially in this economy. I'm a pretty easy going person and it takes a lot to get me riled up but I felt very uneasy about this whole experience- from the moment Chris asked me for a deposit, to the moment he doubled prices on me. What a waste of time, and in this case, $10! I will absolutely be taking my business elsewhere and telling anyone and everyone not to do business with these guys. Very nice and polite on the outside, but will do you just as dirty as the crap their trying to vacuum up. read more

They will not call you when your part comes in. Also, they forgot to order a part for me so when I did call because I hadn't heard from them, they finally ordered the part. read more

Vacuums Etc. Is the most honest ,upfront,helpful business I have ever worked with. I have been there many times and they are always kind and helpful. I should have written this review a year ago but just never thought about it. Anyway, my vacuum cleaner that I had bought a few years before at another vacuum store kept braking. I really can not remember what it was even doing. I took it in several times and they kept trying to fix it. I paid them for the repair the first time..but after that they could not get it to,work right. The third time I took it in , I left it in to be repaired and was later called to say they would replace it free of cost. I was amazed! I also have lived in the Woodstock area many years and I would and have told everyone looking to buy a vacuum to go,there! read more

I love this store! They sell the best vacuum cleaners at the best prices. I have bought many from them over the years, mostly Riccar and Miele. They are extremely knowledgeable about vacuum cleaners in general. Every single person at that store has been extremely friendly and helpful with no pressure regarding sales. They explain what the individual machines are capable of very clearly so you can make a decision based on your individual needs. I have brought several in for service that I had given to my children that would not even turn on. They restored them in perfect condition, all tuned up for about 70 dollars. The newer model Riccar (American made), has a longer cord AND a longer wand reach that compete easily with the German made Miele! They don't try to pressure you to purchase and they have really good sales, prices and information. They also have a large array of cleaning cloths and solutions. read more