I am writing this review to share our experience in hopes that it does not happen to another animal or family. Parrish Creek Veterinary Hospital killed my son's perfectly healthy bird during what was supposed to be a routine blood draw. There was no accountability, no apology, and shockingly, they asked my son to pay immediately after his bird died. When they brought his bird back to us, she went into cardiac arrest right in front of my son. This was later determined to be caused by severe blood loss, which led to anemia and cardiac failure. She passed away in front of him. Afterward, she had large bruising at the puncture site and blood in the back of her throat, which, for reasons never explained to us, did not seem to concern the staff at the time. We escalated this to their insurance company, which denied responsibility for reasons that make absolutely no sense. Parrish Creek has insurance specifically for situations like this, yet they refused accountability. We will be attaching all documentation, including: Parrish Creek's medical report An independent necropsy report The insurance denial letter An avian specialist who was present during the necropsy has provided a written statement confirming that Blue bled to death. She had no clotting disorders, and the amount of blood lost--between the blood draw and internal bleeding--exceeded her body weight. The clinic later claimed they verbally explained the risks of the blood draw to my son and his father. This is not true. Both state clearly that no risks were discussed. No consent forms were signed. No paperwork was provided. Nothing. My son specifically chose this clinic because their website states they are the only animal hospital with an avian specialist, and he traveled from Salt Lake City to receive the best possible care. This was not his first bird--his previous bird passed from a medical condition and had undergone multiple blood draws without issue, despite being smaller. We understand that accidents can happen in veterinary medicine. What is unacceptable is the complete lack of accountability, compassion, or effort to make this right, especially considering the trauma experienced by my minor son, who lost his best friend. I did not want to post this publicly, but after repeated denial and dismissal, I feel I have no choice. All we are asking is for Parrish Creek Veterinary Hospital to do the right thing. read more

See all

this place is absolutely amazing. I had to take my bird to on an emergency basis because my bird broke his leg after taking $400 and then being told they couldn't help me unless I came up with 1000 right there they sent the bird away the next day when I the money all of a sudden they could see him for a week. I had already called Parrish Creek in the meantime, but they didn't have an open appointment for until next week but when I called them back because Mount West wouldn't get him back in until the following week, Parrish Creek made time to see my bird because this is a horrible situation to leave this burden for that made time to get him in the next day. I'm so very much appreciative because this vet actually cares about the animals. I can't express my gratitude for that getting him in so he can start to feel better. I love this vet. It will always come here from now on. read more

Doesn't answer phones even on business hours listed on their voicemail and website. AVOID. Don't know what they're doing.

My daughters hamster broke its leg in two spots. This veterinarian clinic is the only one that would take him within a couple of days of a breaking. everywhere else either doesn't help hamsters or didn't have openings until after Valentine's Day. Dr. Dawn is the best they stayed late to make sure hamster made it. They had to amputate the hamsters leg and the vet tech and the vet both stayed until the hamster woke up which was two hours after closing. and they sent us home with a glove full of warm water to keep the hamster warm, made a cute little E collar, so he couldn't bite his stitches. These guys really do care about your pets. read more

Parrish Creek Veterinary Clinic - Logo - Veterinarians Near Me - Centerville, Utah

This is a great exotic pet veterinary office. I called and was able to get an appointment booked at a convenient time for me in my schedule the next business day. They have an online pet portal and automated reminder text messages and emails. The receptionist greeted me when I came in and was expecting me and knew my pet's name. I was quickly seen by the vet tech and veterinarian. (A past review mentioned a long wait once in the room, but I was quickly attended to.) The vet tech was awesome and friendly, and Dr Stearns was amazing and helpful. I chose to lightly sedate my hedgehog so he could have a better first-time, thorough examination. Dr Stearns said it wasn't mandatory and wanted to ensure I had options and to see the fees associated with light sedation before deciding. The fees were totally reasonable so I went for it. Dr Stearns and the vet tech answered all of my questions and also made me a binder for all of my pet's medical evaluations and notes, customized with his picture on the front. I'm so glad I chose Parrish for my newly adopted hedgehog. I'm looking forward to seeing them again for my veterinary needs. read more

Parrish Creek Veterinary Clinic - Veterinarians Near Me - Centerville, Utah

Doesn't deserve 1 star. My brother and his girlfriend took their bird in to get a beak trimming. Several hours later they got a phone call that the bird was dead. They for some reason decided they needed to draw blood from the bird and did it without an anesthetic to which they put the bird under so much stress that it had a seizure and died of "multiple complications" Just disgusting. read more

Parrish Creek is the best in the state for exotics and especially for birds. Dr. Folland and Dr. Echols are the only two vets in the state certified as Avian Specialists by the American Board of Veterinary Practitioners. The aquarium I used to work for contracted Dr. Folland for his expertise in exotics and Parrish Creek is my first choice for all of my animals. My African gray parrot injured himself while learning to fly and I took him to Parrish Creek right away for an emergency exam. They had him fixed up within a few hours and I took him home that night! After a day he was back to normal. I was nervous about using a needle to administer his medications but they showed me how. Parrish Creek provides great customer service and the highest quality care for both domestic and exotic pets! read more

Parrish Creek Veterinary Clinic - Dr. Folland examining a red-lored amazon parrot - Veterinarians Near Me - Centerville, Utah

See all

This place has always treated all my animals and has gave all my pets the best stay. I recently had a 48 lb Turkey come in with infected bumble foot. They performed surgery and were all hoping he makes a full recovery. Thanks Dr. Echols and all the other staff that helped with Kevin. Jack, Jen, Haley and Ashley have been so nice whenever I bring Kevin in. read more

See all

blood in the floor in the clinic room. after telling a tech they opened all doors while my cat was out of her carrier which could've led to her running into the lobby or where the sick animals were behind the rooms. they never knocked before entering. asked very demeaning questions as a pet owner i've never been asked that before it was humiliating they assumed i had nothing for enrichment for my cats, yet they have more furniture than us in the house. the blood on the floor was disgusting and is a hazard they have sick animals in here and who knows what could've been in that blood. don't go here. if i could give less than one star i would. first and last time ill ever be going there again, which was a bummer they're close to us but would drive an hour one way to avoid any type of clinic that isn't clean. read more

DO NOT TAKE ANY OF YOUR SWEET PETS HERE. AVOID AT ALL COSTS. To say it bluntly, they killed our baby 5 month old bunny yesterday. We brought in our two baby bunnies to be spayed in the morning and within a couple hours received a very cold insensitive call that our baby Churro had died. She started by saying she had bad news about Churro, talked for 3 minutes about the surgery and how she "realized after awhile that Churro wasn't breathing" ... not right away, but AWHILE... which tells me they weren't even monitoring her, they just left her in a room to die. Then ended with "Churro is dead"... there was no empathy and no apologies just cold "your pets dead" in a tone that felt as if she thought it wouldn't matter since it's a bunny. She also tried to tell me that Churro was "really old, and that's probably why she died". When I replied with "she's 5 months old, We got her in April this year as a tiny baby bunny from the same litter the other bunny is from"... she argued with me TWICE more telling me that Churro was old. When I started asking questions, she immediately told me to hold and left me on hold for TWELVE MINUTES. The next person I spoke to couldn't tell me whether or not I had to PAY the $500+ for the surgery they did that resulted in Churros death. Then she put me on hold. Then the dr got on the phone and started telling me the story from the beginning... she told me that they shaved Churros mats before the surgery and that she seemed "extremely stressed" before they put her under. I told her to stop right there, because I had advised the technician that took her into the vet to not shave Churro unless there was time while she was under... and I could schedule another time if not. So they went against my direct instructions on this, stressed her out completely, then did a major surgery. Her response to this is that "well crystal is new and doesn't know how the surgery works and you can't put a bunny under that long to shave them. Also because of Covid, many have left our clinic so we are short staffed".... She basically told me the person that took our baby Churro into the clinic, not only didn't know how the surgery worked, but didn't know how to answer my questions or relay information correctly. If that's how you describe your employees they should not be dealing with the pet owners at all, and especially not alone. At this point STILL no one has told me if we have to pay for Churros surgery and I'm on hold. I finally hung up after sitting on hold forever and the Director called me back. He was the FIRST interaction so far that started with "I'm sorry for your loss"..... when speaking with him he asked "so you know that shaving has stressed Churro out in the past?"... and I replied with "YES, BECAUSE YOUR CLINIC IS THE ONE THAT GROOMED HER PREVIOUSLY AND COULD NOT FINISH BECAUSE SHE WAS SO STRESSED" unreal that he didn't even know they had treated Churro previously. he told me everything I experienced so far with their clinic was unacceptable and seemed to actually care that I had to break my daughters poor heart telling her that her baby bunny had been killed. We drove there to pick up our other bunny as well as Churro. My husband had to go back and forth with them on whether we were paying or not for over 30 minutes. The Director came out as well as two others and it felt like ganging up on us to me. I stayed in the car because I had been crying all day with my daughter and I was way too mad to interact. After we left I spoke to multiple places in SLC that spay and neuter and they all couldn't remember the last time they had lost a bunny to that surgery and told me "they must've not known what they were doing somehow because that shouldn't happen". One, specifically, spays about 3 bunnies a day and couldn't believe my story. All in all, what it comes down to is they killed our baby bunny and the fact that we even had to ask and discuss payment was disgusting. We wanted to pay full price for two surgeries, not get half off and come home with one dead. We now no longer have our sweet Churro and can never hold her again. read more

Parrish Creek Veterinary Clinic - Veterinarians Near Me - Centerville, Utah

See all

Dr. Echols took amazing care of my parakeet Malibu. Malibu had a broken leg and they got him in the same day. Just a few weeks of healing, a splint and some pain meds. Also not too expensive. read more

Three out of four times we've been to this clinic were on an emergency/urgent care basis. Each time the staff was compassionate and did all in their power to ensure our pets get care in a timely fashion. I'm pleased to say that they have been wonderful with our cats (cats are notoriously bad patients) and this last visit really blew us away. Our cat was having terrible dental pain and was crying on the car ride over. I just KNEW he was going to act up once we got in. But, we walked in and he hushed up, laid down in her carrier and started purring. I don't know what kind of voodoo magic they have (industrial strength Feliway ComfortZone, perhaps?) but I have NEVER seen my cat react to a vet's office that way. I don't know what happened after I dropped him off, but when we got him the technician went over his procedure very thoroughly and kindly, and the desk staff was extremely kind while checking us out. The vet personally called me after our cat's procedure and explained to me what he did, how it happened, the associated costs, and some recommendations. He was understanding and patient with my questions, even as I started experiencing a serious case of word salad (I was extremely anxious and teary over the whole thing). I've moved a few times and taken our cats to several vets, and this is the first time I felt like I wasn't being lectured or condescended. Finally, a note to the staff and vet at Parrish Creek: Thank you so much for the professionalism and kindness you showed both my husband and I and our cat(s) this last visit and previous visits. This is such a stressful situation for both pet and pet owner so any little kindness goes a long way to help mitigate that stress. You deserve all the stars...so many more than the five I'm limited to, but I suppose five will do. read more

What a very Professional Veterinary Clinic focusing on the personal side. You don't find caring vets like that very often. They were on task, did a wonderful job, and even gave us a whole book on after care for our pet, I am recommending them on the highest point. myshanbug read more

Parrish Creek Veterinary Clinic - My daughter Cricket with Jitters. - Veterinarians Near Me - Centerville, Utah

See all

I wish I can give them zero star. PLEASE READ. I rescued an injured pigeon on Monday, the poor bird's one wing's broken and clearly can't fly. So we made an appointment with Parrish Creek on Wednesday at 4:30 pm. I got stuck at work for like ten minutes and I called them and tell them that I might be late for around ten minutes, they were flexible about that which is good, so I got there around 4:40 pm. The girl works at front is very nice and checked us in very quickly, but for some reason, we waited in the room until 5:30 pm, the doctor finally came in. They told us the doctor was stuck at another appointment, for an hour??? Their office visit for bird costs 73 dollars, for this 73 dollars, the vet told us that she can't feel if the bone's broken or not inside its wing, so it's either gonna heal on itself or it's never gonna heal, this gotta be a joke, I don't need to spend 73 dollars anyone can tell me it's either gonna heal or it's not. And they suggest that I can do an X-ray for another 200 bucks, my boyfriend asks if we get the x Ray can she do anything to heal the wing? And the answer is still it's either gonna heal on itself or it's gonna lose the ability to fly. At least for 73 dollars I thought the poor bird's gonna get bandage. So we left the vet with pain killers, no additional information except our hundred bucks gone. What kind of vet let a bird leave with a broken wing and did nothing about it? We rescued the poor pigeon, we're willing to spend money to save that poor pigeon ourselves, and in the end we can't even get a freaking bandage? This is just wrong. read more

Called ahead about dental services and pricing. They gave me a rough estimate over the phone that was in actuality WAY off after I had paid for a well-check, required before the dental services. Took my dog somewhere else. Management was rude. Will not be back! read more

I took my baby bearded dragon here because he had a big cyst on his tail. The vet literally did NOTHING. Told me it'd just go away. Came in for 5 minutes then charged me $85. Two weeks later the bearded dragon died. If you have an exotic animal you need taken care of, do NOT bring them here. The vet does NOT care about your animals and is too lazy to do anything to help. Waste of my time, money and my animals life. She shouldn't be licensed. Do NOT go here. read more

This place has unfortunately changed for the worse. We used to love coming here, but the vets we loved left and the overall attitude of the clinic has changed. It feels very much like they are just in a rush to get you in and out and make the most money out of you possible. They have stopped listening and just make assumptions. I work in the medical field, but I still often leave feeling confused about the diagnosis and everything they said. read more

I really like Parrish Creek Vet especially the receptionists! The one down side is the wait time to see a vet once your in the back room. Average wait time is 20-30 min. This is every time I comNot good for an anxious pet. I'm back for another appointment at Parrish Creek and I didn't have to wait long to see the vet it was very nice! read more

I am only giving this 4 stars because they are very expensive for bird care. Otherwise it would be 5 star. The vets here are wonderful! They have saved my duck, parrotlet and chicken. They specialize in bird care and are very knowlegable. I would definatley trust these vets! read more

Would give zero stars if possible. My sister took her hedgehog here as he wasn't feeling well. They ended up finding a mass in his mouth and he required surgery. The day of the surgery they gave a time frame to be able to come and pick him up. She arrived within the timeframe and still had to wait several hours before someone even brought him out. The mass had to be tested to determine if it was cancerous. After calling several times, each time only to be told they had no information, she finally (weeks later) got the test results. She decided to take him to a different vet a week later, only to have that vet tell her to that the first had even removed a tooth, which was never disclosed by the vet at Parrish. The lack of communication is very unprofessional! read more

Very knowledgeable and friendly staff. Didnt have any appointments available that day, but I was able to drop my parakeet off that morning and examined her a little while later. It was a bit on the pricey side, but I'm willing to pay a bit more to have this kind of staff treating my budgie. Will definitely be going back and I'd definitely recommend. read more

They put my birds face on the cover of her notes like she was on the cover of a magazine! So cute... Everyone was very friendly and helpful. They answered my questions and talked to me in ways I could understand, without being passive aggressive like other places i've been. I took my 5 year old conure parrot here. Very highly recommend. read more

This place is unbelievable and so unprofessional. My mom took her dog here after the dog ripped her sutures out from her spay. This place didn't even recommend a cone after spaying her, my mom even asked about a cone but they didn't give one. Saying most dogs don't go after their sutures, well that's the dumbest thing I've heard. So this place charged her over $1000 for their mistake. When the doctor came in to see what happened he just glanced at it and threw out all these diagnoses which he didn't even explain. Then the technician came with the estimate and stood their awkwardly while my mom tried to understand what she was about to pay for, the technician didn't even go over it he just walked out. Well the doctor said that he would take some charges off if he found that the treatment was not as bad as he thought. Well the treatment wasn't as invasive as he thought but still charged her the full amount. When my mom picked up the dog they didn't even go over any care instructions, like how long to keep the staples in or keep the cone on. MALPRACTICE!!! They charged for random things like using their surgery room...really? Are you that low and just want money from people? read more

Super helpful and experts in their respective fields, we drove from an hour away to take advantage of their avian pros and were impressed by their knowledge. Friendly staff, clean exam rooms, and lots of interesting critters to look at in the lobby! read more

These guys are awesome! Got me in fast and made the cutest binder for my dog Cooper. Everyone was super caring and I really appreciated the follow up phone call. read more

We took our pup there a few times. I used to work with Dr Folland at HSU. We never have seen him however. We took the dog in for something on her chest . The vet said "probably a bite or a sting" we could have guessed that also, gave us 80 something dollars worth of anti biotics and send us on our way. Well day 10 and she still has this bump there and its no better. I sent email and they said bring her in. Another 44 dollars to re check her. We wanted a different DR as my husband didn't like the one we saw. They said they recommened we see the same one. We didn't go and found another vet near by. She took a cell sample and looked under microscope and said its a tumor and it could be cancerous one but probably not. We will watch it for a while and decide if we want to get it removed and biopsied. Glad we went elsewhere!!! Also at Parrish creek we waited a long time even though the lobby was empty. read more

This vets office is the best!! Dr. Folland specializes in birds but we take both of our dogs here, one of which is a guide dog for the blind. Compared to other clinics they are very affordable and take good care of your animals and don't overcharge for medications. We've been to three other vets in the area and this is the best one we have found. read more

I chose this vet after my daughter went on a school field trip there. When i took my dog- Each time I went in, the staff was very indifferent and even rude. I really don't know why. I paid my bill and didn't bother them with questions. When my dog was sick and I was worried about her, I asked every hour for the three hours she was there for an update. The receptionist was very put out and distraught at having to tell me anything. She was short and not compassionate. read more

The staff is super friendly and very helpful. They have created a binder for my dog for me to take home with all his info and always give me advice and samples so he stays happy and healthy. read more

The staff and vets at this clinic are very helpful, kind, knowledgable and caring. They are very thorough and show that they really do care about the wellbeing of your pets. They explain things well, they listen to your concerns and answer your questions (without making you feel stupid for asking them - something that really irritates me with some doctors). They made sure to tell me all my treatment options and price ranges beforehand, and give recommendations for what they believe your pet needs, but don't try to push certain decisions on you. Their prices are reasonable, as well! They even give you a binder with all the information on your pet, their treatment, etc. which has proven to be very helpful! I will continue to take my pets to this clinic, and I highly recommend them to others! read more

If I could rate them 0 stars I would. The actual veterinarian seems like a nice enough guy and pretty competent. I go in there my dog ends up dying. The staff is beyond rude. I leave with my dog to bury her. I tell the staff that my wife will be taking care of the bill in a few minutes. They don't give me time to even get home before they start calling and leaving nasty messages on my wife's phone. They ended up leaving two or three nasty messages before my wife could call them back within an hour and settle up the five hundred and five dollar bill for pumping an iv into my dog and then sit there and watch as she dies. In the end I don't really care about paying the bill and I had no problem paying it. What I do have a problem with is the completely unprofessional staff. Avoid this clinic at all costs. some of the most horrible, rude and ignorant staff I have ever dealt with. read more

I highly recommend these doctors and their staff. ... Our cockatiel damaged his wing and needed urgent attention. We were seen promptly and received expert and caring attention. The doctors took the time to listen to our concerns and handled our pet with care and gentleness. They did a thorough exam, including taking radiographs to determine the extent of the injury. They explained the recommended treatment which involved splinting the wing and medication administration. (We had to give antibiotic injections as part of the the treatment,and the staff showed us how to do it.). The wing has healed very nicely and our pet is flying once again. In addition the fees charged were quite reasonable. read more

The people there were all very nice. My questions were answered and my bird was taken care of but the "fix" fell off less than a week after it was put on and when I went back to have it reattached they charged me more than twice what they had one week before. Basically what I got out of it was that they don't back up their work. They are ridiculously expensive! A check up after the original $300 procedure cost me $44 for about 15 minutes of their time. 3 per minute!! That's not including the "reattaching fee". I was told it would cost around $250.00 altogether. I paid over $500. I really liked Dr. Echols. He was informative and helpful. The place was clean and maintained. It was just so expensive and they won't back up their work. So if you don't have anything better to do with your money its perfect for all your veterinary needs! read more

I breed rare and endangered reptiles. I have tried a lot of vets in the Salt Lake City area but Parrish Creek Veterinary Clinic is the only place I trust nowadays. They are up to speed on the latest techniques and technology and they have fair prices. They don't try to sell me stuff I don't need and they're always professional and follow up to see how my animals are doing. I am grateful to have a veterinary clinic of this quality close by! read more

The best place for bunnies! My three bunnies were accidentally left in the sun. Two died on the way to the vet but they were able to save the baby bunny from heat stroke and dehydration. The other vets in my area weren't equipped to do so for bunnies. They also followed up with me to ensure my bunny was doing well. Great staff, clean place, and very thorough with my bunny's care. read more

Such an incredible place. Our Scarlet Macaw was having chronic issues that could not be solved by other vets....until we came here! They diagnosed her and did all the tests she needed within a very timely manner and you can tell they did it with care. She was considered an "aggressive" bird prior to her visit, her demeanor has completely changed and she appears to be a happy bird again! Thanks to the veterinarians and staff at Parrish Creek! We will be bringing all of our birds here in the future! Thank you so much for everything that you do here! read more

We really like Parrish creek! Our furry baby, Hasle, has been seen regularly since we got her for check ups by Dr Love. Everyone there is very nice and always helpful. They are up front about costs and are not pushy for unnecessary procedures. I would, and have, recommended them to friends! read more

Have been there twice & both times very expensive. I think for serious issues or disease, they are very good, but I don't understand how a common abcess from a bite could have been missed & landed up costing almost $500.00 in needless xrays & bloodwork. Sad my regular vet in Clearfield was so booked up, but believe I will wait for them next time. read more

My pet was scheduled for surgery, it was also the first time I have been to this vet. The vet techs were amazing! Very disappointed that I never met the Dr., before or after surgery. The vet tech called to let me know my pet was awake and what time to pick her up. I consulted with the tech on after care and still no meeting with the Dr. read more