We took our pupper, Boomer in today for a bath. The store is adorable. The owner was welcoming,…read morewarm and helpful. The dog wash stations are perfect. It was easy to get Boomer in the basin. Everything you need is right at hand. Boomer left fluffy, shiny and smelling great...and he wasn't too sad that he had to get a bath. We will definitely be back.

I stopped by this cute pet store this morning and I was thrilled to see that they had the special…read moreno-hide bones that my dog just loves. This place was adorable. I kinda just grabbed the bones and left quickly but when I get more time it looks like a great place to browse. These no-hide bones are very pricey but my dog just loves them and the actually last for 5 whole minutes! ;) Great place for all your pet needs!

This is an absolutely wonderful pet store with a great variety of good quality products…read more One experience from last year that really made me love this shop got a discount from a dog Food brand because they purchased it so often. Instead of keeping the price the same to the public they gave us a huge discount because they got a bunch of food discounted to them. It was something like a dollar a can, though I don't remember specifically...it was so worth it, and it saved me during a hard financial time.

They have a wide selection of dog foods, treats, and other supplies. I like the variety of raw…read moreoptions as well as the range of sizes of the bags from which to choose. My pups have always liked the treats and raw foods I have purchased here.

First time here!…read more Super friendly, super organized store and when you join (quick and easy) you get member pricing so I saved a little bit! Now that I am down to one small chihuahua dog (from a pack of 4, sad face) and I was mostly home cooking their food, adjusting batch cooking to one little one is taking some practice so I wanted to grab soft food for my little diva while I figure it out. They carried a brand I trust (FROMM) when I used to buy store bought and it was a great deal! This will be my go to over big box chain pet stores.

Extremely frustrating experience with this store's autoship system and customer service. I called 5…read moredays ago to cancel my autoship because the app said "your team is already working on it," so I literally could not cancel it myself. The employee I spoke to kept insisting it should be done on my end even after I explained multiple times that the system would not allow me to cancel it. I also can't cancel my card from it because it says to cancel the order first. I later spoke to a manager who assured me the order would be canceled. Instead, today I was charged again, the order was never delivered, nobody contacted me, and now they've already scheduled my NEXT autoship for a month away while once again claiming "the team is already working on it." How is an order a month away already locked from cancellation? This honestly feels like a scheme designed to keep charging customers while making it impossible to cancel autoship orders once they enter their system. The lack of communication, accountability, and basic customer service is unacceptable. Do not sign up for their auto-ship services.

I usually take my pups to the Pet Station up in North Reno, but I switched it up today. It's not…read morenearly as busy as the other one if you need to take the dogs for a bath. They have the same punch cards for purchase ($50 buys you a card and you fill it up like a stamp card). Their dog baths are easy for dogs to get into with a step and a door to lock them in. They have available shampoos, conditioners, brushes, scrubbing tools, towels, aprons so you don't get wet and treats to make sure your dog is happy while getting groomed. Once you're done, they also have a blow dryer to use. Friendly staff and large selection of food and treats

We took our dog right when it opened yesterday to give him a bath, this was a mistake because all…read morethe tubs (3) were filled one lady waiting. Roy told me that in the middle of the day it's very quiet it's just the opening it's very busy. We decided to wait and of course the people ahead of us were going to do a full job making sure every single part of fur was dry... I liked that they had lots of towels so there isn't a limit. The shampoo and conditioner are really good quality and left his fur super soft and shiny. Our dog, "Sawyer" isn't a fan of this but just stands there and accepts the process. I had wanted to go to this location since it opened 1 1/2 years ago. The place is very clean and well maintained. Cameron and Roy were on duty Thursday and were so nice and helpful. They clean out the tubs after each dog, I was happy since the dog ahead of us had left a ton of black fur behind.

This place is amazing and they know there stuff showed them a pic of my snake and they have me a…read morefurry that was perfect for my girl ladys are very nice wish I could have seen the store when they had a monkey and where bigger I would recommend for any snake owner or owner of bird this place rocks

A lot of the animals inside don't look like they're taken care of properly it's really sad. they…read moreall look stressed out, bored, or unhealthy. a lot of the other things they sell aren't proper things for good animal care like the hamster cages, food, toys and many other things. I personally wouldn't buy from here and support the business.

I have seen this food help dogs change from sore and tired, to happy and energetic! They even help…read moreto adjust to there dietary needs and restrictions.

They always have the best snacks and toys for my Maltipoo. Staff are knowledgeable and kind.read more

I came here to use the vet shot clinic service. The prices seem a little high compared to other…read moreplaces, but they have lots of appointments each week at all the locations. The wait time was fairly short with an appointment. They accept walk ins depending on their availability and no shows

I'll start with the positives. The staff are friendly and obviously care about the animals…read more Customer service is great. However, the staff are also limited by the realities of working in pet retail. Are they doing their best to care for the animals? I'd say yes. Is it enough for the animals to stay healthy? I'd say no. As an experienced fishkeeper, I want to provide a 'buyer beware' for the local hobbyist community. The aquatic systems are being pushed past their biological limits. I observed overstocking in the fish tanks into 'ammonia spike' territory. Some of the fish have clamped dorsal fins. Petco is also keeping larger koi fish and faster comets together with smaller fancy goldfish. This creates too much food competition and stresses out the slower fish that struggle to get enough to eat. If you've ever purchased a fish here that dies shortly afterwards, these are likely some of the reasons: toxic water levels, starvation, and conditions you won't see until the fish you've bought dies a few days later. A 'Wellness' brand should know that fancy goldfish require stable parameters and specific GH/KH levels that a centralized big-box 'loop' simply cannot provide. If Petco (not this store, but the corporation) can't manage the basic science of a fish tank, I certainly don't trust them with my cats' specialized diets or needs. If you need basic cat and dog supplies, Petco is fine for that. It's the "Walmart" of the pet retailer world. But for serious specialized fish care? Save your money and get your fish and supplies from a reputable retailer who doesn't treat live animals like disposable inventory. Or better yet, adopt from another hobbyist who can no longer care for their fish.

Very nice pet store and conveniently located. It is well stocked except for the one item I needed…read more The employees are very helpful and found the item I was looking for at a sister location. They give rewards credits too. Check it out.

I had a fantastic 5 star customer service experience at Pet…read moreStation on Longley Way in Reno. This was my first time here. Manager Theresa was so knowledgeable about so many things from the kitten food, the world's best cat litter, which is natural and a sample of ultra oil for skin & coat. Theresa helped me make a name tag for my new kitty Banyon and a collar. I am so happy I came in. If my kitty does not like the food, I can return the unopened cans. This was a wonderful experience as a pet owner. Julie A

Rob & Lori plus their crew are fantastic and very knowledgeable. I highly recommend this small…read morebusiness! They also host the fundraiser, Hike for Hounds every year. It's an awesome hike and they raise a lot of money for pet related charities. They also host pet adoptions.

I love this place! They carry anything you would need for your pet. Great selection of…read morebones/chews, toys, food (soft, kibble and natural), training tools, supplements, etc. The employees are very knowledgeable and willing to answer any questions. And I love supporting a locally owned business!

We started out getting their fresh food delivered and we are so thrilled they now have a retail…read morelocation! Having a physical shop to visit is fantastic. There is so much more variety and a huge selection of treats that our cat absolutely goes crazy for. Brian and Bridget Nelson are the heart and soul of this place. They are so much more than 'shop owners'; they are experts who genuinely care about the longevity of our pets. It feels so much better putting my money into a local family-run business than a big-box chain. Our cat is happier, healthier, and obsessed with the kibble. If you want to support a local business that provides high-quality products with a genuine, personal touch, please go see the Nelsons. Your pets will thank you!

My dogs favorite shop! They have everything tasty for your four legged babe that is actually made…read morewith their health and nutrition in mind! No more junk food! Another bonus is their staff is amazing and always super helpful, their storefront is clean and organized so you can easily find what you are looking for, and their prices are great! This is by far the best pet store in town. I definitely recommend checking them out over and over again!