This was my 1st time at the Sparks Pet Station location. I've been a regular customer at their…read moreNorthwest Reno store for years. The facility was well lit, spotlessly clean and the staff was helpful and extremely friendly. It is well stocked with just about anything and everything your pet could need. Pet Station is a neighborhood store & eager to earn your trust & business. Give them a try when you want to give your pet the best.

We've been to 4 different locations to bathe our dogs after a lake outing. Baring location being…read moreby far the best from helpfulness from the staff and cleanliness of the baths. Water pressure being a big thing when you have long haired dogs was great. We have been to Gardnerville, Golden Valley, Sparks (Baring) and Spanish springs. Baring outshined them all. Thank you for being so helpful and courteous. Also had great treat recommendations for my overweight dogagain very helpful and knowledgeable staff.

I arrived at 1:15- doors are locked. Clearly states their hours- which apparently are not correct.read more

Came in for the first time today and it looks a pretty good pets supply store. Not a lot of…read moreselection but what they do have is pretty great. While I was not offered any help until the end of my shopping the lady was very nice and very helpful.. i also found out they make birthday cakes I will be coming back next month for my pups birthday! I also found this brand of dog toys that is actually very durable for my terrier mix, he goes through toys like CRAZY. And I am excited to try out the new treats he got and new food(he is very, very picky)

First time here!…read more Super friendly, super organized store and when you join (quick and easy) you get member pricing so I saved a little bit! Now that I am down to one small chihuahua dog (from a pack of 4, sad face) and I was mostly home cooking their food, adjusting batch cooking to one little one is taking some practice so I wanted to grab soft food for my little diva while I figure it out. They carried a brand I trust (FROMM) when I used to buy store bought and it was a great deal! This will be my go to over big box chain pet stores.

Extremely frustrating experience with this store's autoship system and customer service. I called 5…read moredays ago to cancel my autoship because the app said "your team is already working on it," so I literally could not cancel it myself. The employee I spoke to kept insisting it should be done on my end even after I explained multiple times that the system would not allow me to cancel it. I also can't cancel my card from it because it says to cancel the order first. I later spoke to a manager who assured me the order would be canceled. Instead, today I was charged again, the order was never delivered, nobody contacted me, and now they've already scheduled my NEXT autoship for a month away while once again claiming "the team is already working on it." How is an order a month away already locked from cancellation? This honestly feels like a scheme designed to keep charging customers while making it impossible to cancel autoship orders once they enter their system. The lack of communication, accountability, and basic customer service is unacceptable. Do not sign up for their auto-ship services.

Well stocked store. Seasons and regular items are available…read more They have a groomers as well as a veterinary in house. You can bring leased animals into the store. Large selection of specialty dog foods. They can order if you do not find what you want. Plenty more f dog toys and treats available. If you are into dressing up your animal they have costumes! Good loyalty program. They do have curbside pick up for orders placed 24 hours in advance.

Have taken Bella here before and made an appointment easily online…read more Was let know I needed to bring an update of her rabies vaccination which I was able to get through her vet via email. Had a good experience and Bella was beautifully groomed and nails clipped. Reasonable cost since she doesn't require clipping her fur. $28 in and out! Friendly groomer and cashier.

This place is amazing and they know there stuff showed them a pic of my snake and they have me a…read morefurry that was perfect for my girl ladys are very nice wish I could have seen the store when they had a monkey and where bigger I would recommend for any snake owner or owner of bird this place rocks

A lot of the animals inside don't look like they're taken care of properly it's really sad. they…read moreall look stressed out, bored, or unhealthy. a lot of the other things they sell aren't proper things for good animal care like the hamster cages, food, toys and many other things. I personally wouldn't buy from here and support the business.

Always enjoy going into this store. It's always clean, staff are always nice and helpful. Shelf's…read moreare always stocked

I paid and tipped very well. . My pug was not home for 1 hour when his anal gland expressed on my…read morelap. I specifically asked her and she said she took care of it

I love coming here for their dog wash station. They provide everything! Ramps for your dog to get…read moreinto the tub, shampoo, conditioner, brushes, squeegees, towels and a blow dryer. There are two stations and I've never ran into not having one available. If you use their dog wash station the best bang for your buck is the $50 wash dog card. It's a $75 value and you get 5 washes. It knocks $5 off per wash if you do it that way. Employees have always been helpful and smiling. They assisted my husband and I with what type of dog food to switch to since our girl is now 8. They also have a selection of medications? Harnesses, toys, frozen foods, etc. all the things you'd see at a huge store.

The best part of Pet Station is the dog wash! For $15.00 you have access to their wash area…read morecomplete with shampoo, conditioner (on the sprayer) water, combs, brushes, an air dryer (on the hose) aprons for the humans, and dry towels. There are multiple scents of shampoo's on the sprayer and with a raised wash station you can give your back a rest too. All and all this is a great deal.

I usually take my pups to the Pet Station up in North Reno, but I switched it up today. It's not…read morenearly as busy as the other one if you need to take the dogs for a bath. They have the same punch cards for purchase ($50 buys you a card and you fill it up like a stamp card). Their dog baths are easy for dogs to get into with a step and a door to lock them in. They have available shampoos, conditioners, brushes, scrubbing tools, towels, aprons so you don't get wet and treats to make sure your dog is happy while getting groomed. Once you're done, they also have a blow dryer to use. Friendly staff and large selection of food and treats

We took our dog right when it opened yesterday to give him a bath, this was a mistake because all…read morethe tubs (3) were filled one lady waiting. Roy told me that in the middle of the day it's very quiet it's just the opening it's very busy. We decided to wait and of course the people ahead of us were going to do a full job making sure every single part of fur was dry... I liked that they had lots of towels so there isn't a limit. The shampoo and conditioner are really good quality and left his fur super soft and shiny. Our dog, "Sawyer" isn't a fan of this but just stands there and accepts the process. I had wanted to go to this location since it opened 1 1/2 years ago. The place is very clean and well maintained. Cameron and Roy were on duty Thursday and were so nice and helpful. They clean out the tubs after each dog, I was happy since the dog ahead of us had left a ton of black fur behind.