Just left from the dentist did amazing very humorous , caring, gentle, patient,and quick love the…read moreworkers here especially Jasmine and Story, never had issues coming in and out will always trust this place!

You can go look on the AZ State Board of Dental Examiners site and look up the license of one of…read morethe dentists here- Phillip Cooke- and see the board actions taken against him. Pretty shocking that a pediatric dentist would allow someone to practice who has multiple complaints- including giving too much medication- DOUBLE the medication. Findings of fact say he worked on teeth virgin teeth with no evidence of decay and some ended up needing root canals, he also left open margins on crowns, and patients had nerve damage. License No. D02700 Parents deserve to be aware of this information.

Top notch pediatric dentistry folks! Dr. Cara was so kind and caring. I wish we had found this…read morepractice sooner!

I saw Hilgers was recommended several times in a Facebook group I'm in, so I reached out for my…read moredaughter's first dentist appointment. Overall we had a fantastic appointment and everyone was very polite and nice. Great service. I was pretty overstimulated when I walked in the office. I get that they're trying to create a fun atmosphere for kids while they wait. My daughter is 2 and does not watch screens and there were screens everywhere. I realize I'm the minority with this. The tree in the middle is nice so I was having her point out the different animals in the tree. I appreciate that we had a private room for her first appointment, as I noticed several chairs in an open space. As expected, my daughter cried and was not a fan of getting her teeth looked at. The assistant and doctor were very kind and patient with her and took the time to explain everything to us and answer our questions. My daughter was happy to get a new toy at the end.

We had to choose a new dentist due to insurance changes and being on a time crunch I chose close to…read morehome. This place was amazing! First of all the office is very well kept and clean. The staff was super friendly and great with our kids who are 1 and 3. I had major anxiety bringing them in together but grateful for everyones kindness and patience! Looking forward to their next check up in 6 months as I'm confident it will go well! Thank you Dr. Simpson and staff, you are all amazing!

I have been taking my son to this dentist since he had teeth. He is now 3 years old. Thus far, no…read morecavities or concerns. The dentists have been pleasant and we have learned that I need an early appointment since toddlers are fussier at the end of their day. The waiting room does not have much for kids to play with or stay entertained but they were close to my home so we continued to attend. I had an appointment scheduled for 6 months at 7am today. When they called to confirm my appointment, they no longer had a provider available at 7 am and wanted to move the appointment to 8am. I said "okay" because my first meeting of the day was at 9am and they are mere minutes from my home. I arrived at 7:35 knowing I would likely be waiting until 8am. As I sat there the waiting room continued to fill up. Some children were there for things like ortho work or fillings but there were a few families that as I listened were there for checkups, like my son. These families were called in one after another, including the checkups that had walked in at 8am or right after. At 8:20 am I decided to leave as I could no longer wait. It is unacceptable to move our appointment later and then not get my son back in a timely manner but continue to take others back. I was told at 7:45 that I would be back "around 8, as soon as the room got set up." You might not value my time but I do. Extremely disappointed in the experience with your front office.

I would like to start off with my experience with Dr.Chu. I…read moretook my daughter in for a tooth extraction. A pretty routine procedure. During the extraction, my daughter was saying she could feel the pain of the tooth being pulled. This was after she gave her a couple of shots of Novocain. My daughter was told, "Just bear it a while longer, we're almost done." My daughter was in pain, crying and nearly hysterical with the torture performed on her mouth. Gaby, the tech, was trying to intervene and get Dr. Chu to stop and numb my daughter, but Dr. Chu was not listening to Gaby. Now, after the fact, my daughter cry's in terror whenever a dentist is mentioned. I would like to express my whole hearted gratitude and humble thanks to Dr. Sheena with my daughter's 6 month follow up exam. Her patience and excellent bed side manner was superior! She was able to calm my daughter, for the exam and cleaning and helped restore some trust in her Dentist. She now is comfortable with Dr. Sheena with all of her future dental visits. I would definitely recommend Dr. Sheena for your child, if they are apprehensive or have any fear of going to the dentist. I would also like to mention the superior customer service and professionalism given by Veronica at reception. Her friendly smile and caring attitude always makes you feel welcome. She is easy to talk to and have a strong hold of her job duties and executes her duties seamlessly. The cream always rises to the top! Thank you, again Dr. Sheena, Gaby and Veronica!

You can go look on the AZ State Board of Dental Examiners site and look up the license of one of…read morethe dentists here- Phillip Cooke- and see the board actions taken against him. Pretty shocking that a pediatric dentist would allow someone to practice who has multiple complaints- including giving too much medication- DOUBLE the medication. Findings of fact say he worked on teeth virgin teeth with no evidence of decay and some ended up needing root canals, he also left open margins on crowns, and patients had nerve damage. License No. D02700 Parents deserve to be aware of this information.

STAY AWAY from this office and all their other locations. I went to 43rd but it seemed they were…read moremoney hungry. Went to 75th ave & the dentist is GREAT hence the one star. Horrible company. They are DESPERATE for money. Asked them to not bill my old jobs insurance and that I have ahcccs now and they billed it anyway just because ahcccs denied ONE out of two teeth. Granted, the old jobs insurance was still active even though I told them I don't want them to use it since I submitted an appeal with ahcccs to get it covered. I just received both letters from both insurances today & that's how I found out. I even went out of my way and called ahcccs prior to getting my teeth pulled and they said it would be covered with the $1,000 emergency dental. That's why we ended up doing the extractions because I told them I had no money to pay it. Otherwise, I would have rescheduled. They kept trying to keep having me back but why would I when they don't listen or do their job with the insurance or send meds when you NEED them. I had to call all the time just to finally get antibiotics a week later after realizing how bad the infection was regardless if the xray didn't show it. I referred a coworker there and they wanted her to do it there too even though she needs to be put under. They don't offer laughing gas either. They wanted to do her implants even though she needs an oral surgeon. Anything so they get to bill you instead of another office. UPDATE: AHCCCS did cover it the first time hence why the appeal was denied because they lied about that too. I should've known they were money hungry when they wouldn't even try to get the PA approved through AHCCCS & I had to call them. All cuz they just wanted me to pay out of pocket.

Customer service was impecable, the courtesy call I got as a reminder while I was lost really…read morehelped. The office was understanding and the service provided was cordial, on point and gentle. Everyone we came in contact with was friendly, professional and charasmatic. So, far for the first appointment I highly recommend it. However, we still need to see the quality of work that will be provided - will provide an update later on this subject. ​

I have been going here since I was nine (I'm now 23) and continue to come here even into my…read moreadulthood because the service and the staff is phenomenal. They do excellent work, the office is adorable with arcade games that are great if you have to wait for a bit. Also I get compliments on my teeth all the time! Doctor Hilgers offers personalized help and is always so attentive to your specific needs. As long as I need orthodontics care I'll be going here.

Such a great place and such a great experience. My son loves his smile. He is sensitive to noise…read moreand they have a room away from the other chairs a separate room that worked well for him. They worked with us on a great payment plan. I also loved the two locations that they worked out of. We are very happy and very satisfied with the overall experience.

The only reason I'm giving them 4 stars is due to the length of the appointments. A cleaning is a…read moreminimum 2 hours then if you need a filling or what have you- looking at 3 hours. The staff is extremely friendly!!! Love the Dr I been working with. Place is very clean and the hygienist is very attentive. But again you almost have to block out your whole AM or PM for one appointment.

Update:01/28/2026 I…read morevisited a highly recommended dentist at a different office and learned that the information provided by Goodyear Orthodontics was inaccurate. I was told I had a one-surface filling, when in fact it is a four-surface filling, which now requires a crown and possibly a root canal. The new dentist could physically see the cavity, raising serious concerns about how this office failed to diagnose obvious decay. It is unacceptable for a dental practice to miss decay that is visible both on X-rays and to the naked eye. Dentistry should be about saving teeth, not allowing them to deteriorate for future financial gain. This experience has completely eroded my trust in this office. If I could give negative stars, I would. In 2019, Dr. Ashton placed a crown on tooth #3. From the beginning, the crown created a significant food trap. At every six-month cleaning, I repeatedly complained about this issue. Each time, I was told everything "looked fine," despite my concerns and despite the fact that I previously worked in a dental office and knew something was wrong. At my most recent cleaning on December 29, 2025, I again reported the food trap. Nothing was done. However, the hygienist always seemed to find issues with my gums -- yet the crown itself was never addressed. 3 weeks after my cleaning the crown came off. I was informed that I now have a cavity under the crown. This office now wants to charge me $600-$1,000 for a replacement crown -- for a failure that should never have happened. This office watched a crown fail over several years, ignored repeated complaints, and now expects me to pay for their poor workmanship. This feels less like healthcare and more like a money funnel -- substandard work designed to fail so patients return for expensive treatments years later. I am extremely disappointed. I strongly encourage anyone who has experienced issues with this office to file a complaint with their dental insurance provider and the Arizona State Board of Dental Examiners.

Normally I wouldn't go about leaving a review but I genuinely hope this gets used as a training…read moreopportunity: Originally my appointment was on 6/3 (scheduled 2 weeks out) but a car crashed into the electrical box causing the whole block to lose power about 15-30 min before my appointment . I called the next morning and they said they could fit me in 4 weeks from then for a follow up. Problem: it felt like I had a really bad infection. So I walked in the next day. I told the front desk what happened- she said there was going to be a bit of a wait. Understood. An hour in (I'm the only one in the waiting room crying from pain) and my fiancé asked her how much longer. Her response: we have other appointments. I get that. But I wouldn't have done an emergency walk in if our appt wasn't canceled (out of their control- but still) They get me back 10 minutes later- took a few hand held X-rays of my teeth, then dentist comes in. He took the blunt end of a metal tool and tapped on my teeth to confirm how badly they hurt in two parts. Told me I had an infection in the root canal , and that my back tooth had pretty bad decay- so they referred me to endo. First concern- I was already crying in the chair from pain and he tried to prescribe Motrin and amoxicillin. I had to ask for something stronger - not a huge concern, but still. Second concern- the endodontics place they referred me to was scheduling out a month. I called 3 locations to try and get something sooner. Third concern- i got a second opinion at ultra dental. Turns out i had an infection going up and into my sinus cavity and the back tooth had a cavity under the crown and on the nerve. They got me in same day for evaluation and offered same day service when I called to schedule extractions. I also learned that redoing a root canal can increase chances of failure a 2nd time. I don't know what I would've done if I didn't go to ultra. I work in customer service and am pretty patient, but this time around- risas really let me down and i didn't feel a sense of urgency or care when it came to getting treatment. Even though ive had good past experiences with risas- this experience left such a bad taste in my mouth i wont be returning.

Billed my credit card for services not provided to me. When I called them, they said payment was…read moremade to a different account. And that I needed to stop by the office to fixed the issue.