I would rate this AutoZone 15 out of 10. The fellow who helped me went out of his way to be super…read morehelpful. I can't say enough about how much I appreciate him assisting a woman who knows nothing about cars. Normally, I'm lost in stores like this. I really appreciate how helpful the people who work here are especially the tall, slender fellow.

I came here as in gently clueless about car stuff and something happened such that a few lights…read morecame on the dash, including check engine. I knew they would check engines for free, and came because i heard AutoZone helps us clueless people with such services. Also, i needed a new headlight. Perhaps they were understaffed ? Two people were working up front. They gave me the electronic thingy to test my engine and asked me if i knew how to use it. I said no, can you help me? And they said no. lol. Okay, 10 min later and 5 times restarting the machine i figured it out. They did help me find the replacement bulb i needed for my headlight. They did not help me replace it. Girl power cause i did it myself. But also, not the experience i anticipated. Maybe i was confused by the commercials stating they would help you with those services ?

Customer review…read more Needed a part, they ordered it but didn't come it. They did manage to have one and they are very polite and friendly. Parking is very bad, not their fault but still an issue. Good experience and going to check with them if a similar issues happens again.

Disclosure: My friend going back 30+ years, Tim works here and everyone that I have ever sent his…read moreway has been treated with respect and given the utmost in courtesy. Why did I mention this? If you are not used to going to a scary industrial park to get a used part from a "junk yard", then you just MIGHT be intimidated? For most reading Yelp reviews, your actual experience with car parts is probably going to the dealership for everything or Jiffy Lube for an oil change. If you know a little about getting things a little less expensive? Then check them out. Everything from wheels, replacement mirrors, name it.....this place is worth a phone call for a used part that you need if a NEW one is not necessary. Call first however and ask for Tim......They don't necessarily keep everything on the premises, so call him so he can get it from his inventory network.

Friendly service. I needed to replace my car key batteries. Although, they wouldn't actually…read morereplace the batteries for me due to liabilities I was able to find what I needed quickly and go about my way.

I went to the King Farm to fix an annoying rattle noise coming from the rear passenger side and the…read morebrakes. All the repairs were done ver well. I will definitely go back for more repairs and maintenance.

These guys were super helpful and super easy to deal with. I had a car die. They committed to…read morepicking it up and met the schedule. I was out of town and they worked with my schedule. When I had to turn in the plates, he gave me a pro tip - use the tag and title place next to the MVA. $7 more but no wait / no appointments.

Excellent experience with Tim & Mike .. Doing business more than 8 years , very satisfied with…read morethem. We get a lot of parts from these guys, always well priced, fast, and professional.Highly Recommend

WOW - Make sure you're ready to be insulted when you call them…read more They have the parts but act like knobs on the phone to the client. I stayed polite just let it roll off my back. I used to be the Parts Manager at a Car Dealership and know that bad days happen but honestly this guy was about one of the worst and I've worked in this industry and don't set my bar high.

I call these guys every day (I order parts for a local dealership) They usually have what I need…read moreand they're QUICK! They need to work on their phone skills, though. When the guy put the phone down to look up my part he was talking to a co-worker with every other word a curse word. My incoming calls are recorded and played back to me. I would have been fired for what he did.

I stopped by this Advance Auto Parts to pick up a couple of small things for my car. Overall, I…read morethought the store was pretty easy to navigate. Ok, maybe the store was easy to navigate because because the two things that I needed were right by the store's entrance. ;) Also, I thought the prices of my items were pretty reasonable in comparison to other auto stores in the area. Even better, one of my items had a buy one get the other half off. During my visit, customer service was fine.

Came here after my battery died. Luis tested my car to make sure the starter and alternator were…read morefine and then went above and beyond to help me install my battery even after I opted to install it myself. He was incredibly helpful troubleshooting how to secure my battery's housing pack after I lost a nut in the engine compartment. Would absolutely come back here for any future concerns

Had a faulty battery for my Jetta and didn't know what to do today. Both the lady and gentleman…read morethat helped me today with the warranty and even let me borrow some tools to replace my battery. They are the best and we're very kind to me. Highly recommend!!

Horrible horrible store…read more I didn't even go to this store but I had an online order I was going to pick up. It's supposed to be ready in 30 minutes but even the next day it wasn't ready. I called the store and the guy who picked up the phone is very unintelligent. I gave him my order number and he said he "can't see it" but once I called customer service they said they called the store and he was able to cancel it. I called him back to confront him about why he couldn't see my order 5 minutes ago but could now all of a sudden cancel it, he said "I just saw it." Wow. I'd give this store 0 stars if I could.

Well, not your typical retail auto parts store, they mean business and professionalism, phones…read morealways ringing and they still take the time to help the occasional walk in customer. Being listed as an advance auto store, I was shocked when I walked in, no retail room whatsoever, but they make it up in knowledge, James knew exactly what part I needed when I described it and the other guys were speedy to get my parts. This location has earned my repeated business, I even signed up for advance Speedperks rewards program.

the manager " mike " is a horrible person to be in charge of any operation..the employee bathrooms…read morewhere never cleaned and sanitary smells of urine and other body liquids...the work condition is a slave shop with hazardous materials,chemical and building structure inside both shipping and receiving location..mike the manager who held employees to a high standard even he wasn't able to reach..this manager " mike " shady grove rd gaithersburg location..

I was quoted a price for my catalytic converter. The quote was wrong but the manager Michael…read morehonored the price. I appreciate him and his team's professionalism!!!!! Thank you very much!!!

My Jeeps have only been touched ("tricked out") by the Trick Trucks team (and me) for the exterior…read moreupgrades. In the early 2000s, my 1998 TJ (RIP) was "tricked" up by the best when they were at another location. So, when I relocated back to the DMV, I naturally took my 2009 JK (lovingly known as the "Dreamcatcher"), to my closest Trick Tricks. However, I performed my own due diligence to see how their customers rated them before calling. Yes, I'm that customer who needs to 1) due her own diligence even after doing business with you in the past, 2) look a person in their eyes, and 3) "feel" your vibes before doing business with you (especially my hard earned money is involved). Next, I visited Johnny at the Kensington, MD location after speaking with him telephonically. Johnny was easy going, knowledgeable guy and has great customer service skills (on the phone and in-person). Johnny listened to my wishes, answered my questions and educated me on things that I researched on the Net. I felt comfortable again making my appointment and making a deposit. *** Upgrade Time *** Like Christmas morning, I watched the clock until Trick Trucks opened. Then 'work 'happened and I got sidetracked, Johnny called and said... Ms. Bonita today is the day, are you coming? Like a race horse out the gates, I flew down multiple flights of stairs and leaped into the Dreamcatcher to drive it to Johnny. Like anything of importance, you don't leave your "baby" just with anyone. So, I happily left my baby (Dreamcatcher aka '09 JK) for a few nights stay with the Trick Trucks team for her upgrades and enhancements. She now flaunts her new high heeled (3" lift) shoes (35" tires), rims (I learned they are also called "wheels"), eyes (headlights) attention getters (taillights), upgraded tire carrier, fix a known-inherited light issue, tinted windows, and coordinated an unexpected mechanical issues repair for our safety (ie another inherited issue). *** Post Upgrades *** Johnny and Larry are awesome especially with entertaining my questions and concerns about the new driving experience with the new upgrades. The way I described it was non-technical and a little animated. Note , this was a perfect 50+ miles of driving check-in point after the upgrades (as suggested); for the record, it was NOT a quality of service issue). Johnny summarized the issue to the tech team and they allowed me to squeeze into their schedule. Upon arrival, Larry took the Dreamcatcher out to see if he can experience what I described about the new driving experience. Minutes later, Larry came back raving about the drive (smooth drive even on the local streets). I gleamed and concurred. Next, he blunted out "I forgot to ask at what speed?" I provided the key information, and Larry took the Dreamcatcher back out and onto the freeway to understand my reported driving experience. Under an hour, Larry relayed that the team made a couple tweaks (50+ miles check in as suggested on the receipt). I called in to give positive feedback to Larry on their tweaks the driving experience I described. The Dreamcatcher will be back for her 500-mile mark as suggested by the Trick Truck (and Jeep) gurus. Should you choose Trick Truck for your vehicle's upgrade needs, I hope you'll a positive experience at the Kensington location. I found the team really helpful, knowledgeable and have customer service woven into their fibers. One thing I appreciated was Johnny following up with me personally (even though I spoke to Larry). He ended the call with a friendly reminder to come back at my 500-mile check in. This end-to-end experience was worthy of this 5-star rating with a long write-up. My apologies for any typos and grammatical flaws; I hope you understand my write up. I'll post a before and after picture soon.

Good guys. They know their stuff when it comes to ordering the proper parts. If you got a nice rig,…read moreand you want quality work. Contact these guys. They do good window tinting too.