Review #19 I don't really shop here, but I do go pick up balloons for birthday and graduation for friends and family members. They have great selection of balloons for all kinds of occasions. You can sign up on their website to get 15% off on your next in-store or online purchase of $30 or more. You will need an email and phone number. You can scan the barcode attached. Service was good. read more

Party City - Grad Decorations - Party Supplies Near Me - Chino, California

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Planning a princess party for my girls and found many princess related things here, including things for goody bags, decor and various other knick knacks of course! It's party city after all. It's a nicer version of a dollar store in my humble opinion. Thankfully I was able to sign up for text alerts and received 15% off my entire order. Likely I'll be back as the party gets closer and I need a few more items. I wanted some Tulle, to hang the paper lanterns I got but I didn't see what I was looking for. This store has something for everyone it can be overwhelming when party planning so I do it in pieces. Todays experience was A ok! read more

Party City - Got 15% off for signing up for texts - Party Supplies Near Me - Chino, California

I could not stop laughing when I realized "happy" was misspelled "happbi " I kid you not I took this out of the packaging and hung it up. I will be returning it but it made a couple of people laugh. read more

Multiple times now I have come here to purchase balloons. The last three times I have come (in a 6 month period), they are "out" of clips for the balloons and I have not been told beforehand they are out. At this point, I think they want to make you purchase the weights so they can make more money. They will not do anything for you if they are out of clips. Just an "I'm sorry." Ridiculous. read more

Date of visit: September 23, 2019 My friend and coworker's breast cancer awareness walk for the American Cancer Society is coming up next month, and I was inspired by my former band director (who did the Susan G. Komen walk with his wife a few years back) to wear something special for this year's event... a pink tutu. Since I'm also looking for a Mjolnir hammer for my Captain America cosplay, my lady suggested we kill two birds with one stone and head to Party City. As Halloween season is starting, the costumes and accessories are now beginning to be more prominently displayed on the sales floor. Unfortunately, while I couldn't find the Thor hammer (though it felt like almost everything else superhero related was on view), I did get the pink tutu on a small display dedicated to Breast Cancer Awareness month. While the store itself was clean - for now, anyways; we went during a weekday and I have a feeling that weekends will get busier as Halloween approaches - it felt like it took a while for someone to ring me up. And I was the only person in line at the time! Still, a decent selection of costume pieces, so if you're stuck on costume or party ideas, Party City is the place to be. Just make sure to bring your patience as well. read more

Party City - Party Supplies Near Me - Chino, California

These youngsters went above and beyond to help me set up my Valentines Day gifts. They definitely deserve a raise, kudos or something cool. Keep it up. read more

Party City - These youngsters went above and beyond and deserve a raise. Way to go you two, manager should be proud. - Party Supplies Near Me - Chino, California

Thanks to Party City, it was very successful 13th birthday party for my daughter. They have everything if you want to plan your own parties. From "It's a Baby!" goods to "Happy 80th Birthday!" party goods. All kinds of different themes that you can imagine. Everyone was very helpful and cashier was friendly. I couldn't give better than 4 stars because balloons are way too expensive. I wanted to purchase 5 letter balloons but they were like $15 a piece. Almost $80 with tax! Candies and plates were way too expensive, too. Try to get candies at Costco or Sam's Club if you have memberships. Try Daiso for plates, too. read more

Party City - Party Supplies Near Me - Chino, California

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Vanessa (the store manager in chino) saved the day. We had an unfortunate experience with the third-party delivery system that party city uses. At first we did not think our balloons that we ordered were not going to be delivered on time and we had no way of picking them up. After expressing our concerns to Vanessa on the phone she quickly found out what happened with the situation, She was able to rectify it by going above and beyond and making sure that our balloons were delivered through another way. Thank you Vanessa for helping out with a special day for us! read more

Stood at their "open" register where the light was on waiting for assistance. Got flat out ignored and the man with a huge basket of crap that came up well after me was helped before me because the woman on the "open" register went to break. Instead of telling the man behind me I was first, the cashier on the register with her light off took him instead and made me wait even longer. What the hell kind of customer service is that, Natalie?!? read more

Forgot to check in. I was in awe how huge the place is. Great selection of choices. I spent to much. Lol It was fun. And educational. If I want to party they have a massive selection. Yay!!! read more

We placed an online order for balloons and when I picked them up, although I prepaid and I could clearly see they were ready, I was literally made to wait in the line, get to the front, and was sent over to register 6. Continued to wait, all while staring at my balloons, was approached by more than one employee, just walking around asking if I had questions and still would not give me my order!!!!!! Absolutely the WORST EXPERIENCE EVER! DO BETTER PARTY CITY, and I'm saying this as nice as possible!!!!!!! read more

April, the lovely and kind store manager, as well as many staff we came across on the phone were professional, and provide expedited services. The day of our party, the delivery company misplaced our 12 plus balloons and flew away. We naturally panicked as it's the centerpiece of our outdoor party. It's no fault of the party city, as it's a subcontracted company. Yet, when I called, the store staff who answered my call immediately call supervisor/manager April. From the beginning, she offered options, and immediately offered to replace the order with no questions asked. For a panicked mom with 30 guests arriving, it's such a refreshing relief. She also did not hesitate to text me color option of balloons blown, so I can pick the right replacement color of balloons. In the end, she gave me extra balloons, extra balloon weight, AND SHE SAID SHE WILL PERSONALLY DELIVER THE ORDER. The entire experience was so heart warming, and perfect. I told April, she was our angel for the day. I hope the company recognize what a valuable manager they have. April is exceptional! read more

Helium tanks are shut off 15 mins prior to closing? This is company policy? Most lights are shut off, making store look closed? Who is the regional manager? District manager? read more

Went here today and the manager is incredibly rude. She needs to learn customer service. Very dissatisfied with the service.

Went there to pick up balloons just now. There were 2 ppl behind the counter. For a whole 5 minutes, they were busy blowing up balloons......apparently had a huge order, but would it hurt to greet the customers and let them know I'll be right there? Nope! Didn't even know had to pick my own balloons since it was my second time in this location ever. Once they acknowledge me, all they said was go wait in line..... the line with 9 people in Line.... Angeline I believe was her name... Line was pretty quick, but when We picked up the balloons once they were inflated, took us another 12-15 mins just to be acknowledged for the balloons, saw both of us, by then, there were 3 people in the area of service, then started talking amongst themselves, while a Line of 5-6 people have formed by them. All the while, no one was acknowledged to that extent until I popped back in the counter to ask if I can just grab my balloons.... 15 mins later.... the worst party City experience. Even LA stores were not that bad.... wow! Please fire these people and hire new employees! read more

I purchased some balloons the day before my grandson's birthday party and had them delivered the day of at the venue. They arrived early and intact. It was an easy process to do online and I was so happy that I didn't have to struggle getting all those balloons in my car! Thank you Party City for a wonderful experience! read more

This is my favorite place to get party balloons! I just had my sons 2nd birthday party (Mickey Mouse ClubHouse theme) and got a dozen latex ($10), two foil star balloons in blue and red ($1.99 each), one #2 balloon in gold ($9.99) and a Mickey Mouse walker balloon ($20). *Latex balloons are $1 each but they give you a $2 discount if you buy a dozen. I was also able to find some cute party hats with Mickey Mouse ears... They had a nicer selection for Baby's First Birthday where I was able to find very cute custom invites, pinata, decorations, and balloons last year but the older stuff is just not tasteful! * There are a lot of parties going on every weekend here so I know to always order in advance and pick up by 10 am party day.... read more

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This Party City looks like it's going out of business. Half the store is empty & full of Halloween accessories. Some places are a little too early for Christmas but this place is way behind. There is nothing! Maybe they are short staffed?‍ Sadly the one simple thing I went in for they did not have. Black & White checkered table clothes? Doesn't seem so difficult to have in stock but as an associate said to me " Oh No we have NEVER carried those types of table clothes" I think she was 16! ‍ I believe I bought them there for my sons "Cars" themed birthday party 5 years ago. Unfortunately Amazon wins again! read more

This place is great for Halloween costumes and seasonal party props. Thus the name, Party City. You can find items for birthdays, weddings, Halloween, Casino Night, St. Patricks Day and the list goes on. Can't beat the prices, Party on! read more

Party City - Halloween stuff, cool. - Party Supplies Near Me - Chino, California

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This location in Chino does NOT understand curbside pick up! I followed the instructions and waited 15 minutes. No one came to deliver items ordered. Called again and they said they couldn't find me outside the door. It's called CURBSIDE PICKUP for a reason! So I waited another 15 minutes and literally parked my car at the front of the store by the fire lane, when I was parked at the very first spot of the parking lot and I am the only white vehicle outside the store. 30 minutes for curbside pick up is just ridiculous! read more

Party City, shame on you for overpricing helium and helium tanks. Went in to place a balloon order, I was greeted by an unenthusiastic employee, went to the balloon counter where manager and employee were blowing up balloons, waited 5 min. to be acknowledge, once that happened I was directed to cashier counter, were one person was being helped. Finally another 5 min. later unenthusiastic employee finally comes to help me. Tells me 36.50 for 15 balloons and 5 Mylar to be filled... WTF. Then to by a tank it was 32.99 for the small one. I paid the 36.50 and was very apprehensive about it... I literally felt like I had just been robbed. I went back inside to get my money back. I think I would have paid the 36.00 if they had better service. I ended up going to Target where I paid 24.99 for the same helium tank they were trying to sell for 32.99. read more

Service staff was very helpful; I needed to order some balloons for a party and had to pick it up a day before, so I was worried that the helium would leak out of the latex balloons. The associate let me know that there was some coating thing(I forget what it's called now) that they can add for $0.15 more per balloon that helps keeps the helium locked in for at least 24 hours...it has now been 4 days and our latex balloons look like they were just inflated this morning...so thank you so much for that tip. The aisles are very clean and organized and as previously stated, the staff is very knowledgeable and can point you in the right direction if you need pointing. parking is easy, could be crowded getting in cuz it's like an outdoor mall with all the shops and resto's nearby, but once you're in the immediate area of Party City, parking is pretty open. read more

Wow Amazing service from JAMES at Register #1 he was very professional and took care of me . 20 yellow balloons complete !!!

Came here on a Sunday morning (Less busy) lookin for a last minute Halloween costume. Service was great, they also had a fitting room for you to try on the costume w/ a mirror! (which was perfect the fact I went by myself and needed a second opinion or a mirror - will do!) They have LOTS of stuff but gotta come early or else they wont have your size!!! read more

Right before closing!!!!! me and my daughter run into this Party City that we have never been to before, needing a delivery to a restaurant for my huge Birthday Celebration that was early the next day. They truly came through for me and went above and beyond to have it delivered the first thing that morning. What could have been a nightmare turned out to be Blessing. Thanks a Gazillion!!!!!!! read more

Went into the store to purchase 2 balloons and other items for a 1st birthday party. They said there was a 2 hour wait because they had other orders to fill. So the customer that is right in front you are are going to have wait. NOPE that customer left. Maybe you should have gotten to work a little earlier and got those orders out so you could wait on the walk ins. Might as well close the store at that point. We did leave and left about $200.00 worth of supplies on the counter. WRONG DECISION. I have no idea what I'm talking about? I have been in retail my whole life, 40 plus years. You take care of your customer or you don't have a job. Come in early and get those orders out. But that's right they are paying me from 9-6. No overtime and heaven forbid I go over and beyond to help the person that basically.. PAYS MY PAYCHECK! BIG MISTAKE PARTY CITY... BIG. read more

The prices at Party City are slightly over-priced, but you really can't beat the variety when it comes to gathering supplies for your party! They offer every color and lots of patterns when it comes to tablecovers, plates, cups, etc. Sometimes during checkout, you're given a coupon on your receipt, which gives some type of price break for your next shopping venture. read more

Terrible customer service! I picked out 5 balloons to get blown up. I waited in line for 10 min and was talking to my daughter about the balloons as the manager walks by and hears us. He said, "oh we can't take walk ins today because we have too many orders and are running out of helium. He didn't even say sorry. They sell helium tanks for $29.99. I'm not going to buy a tank to fill 5 balloons. This is a party store, what kind of party store runs out of helium? They should have used the tanks that they sell to make the customers happy. read more

It Was My Son's Birthday Party And My Hubby Forgot To Order The Balloons!!! My Husband Went Here And They Were Sympathetic And Inflated The Balloons For Him, They Were Backlogged On Balloon Orders Since It Was Graduation Week For Many Of The High Schools!!! The Manager Was Great!!! This Is A Great Place To Go For All Your Party Needs!!! read more

The employees should work on their customer relation skills. I needed to track someone down because I couldn't find an item. The item wasn't available in the store, but he recommended something else that wasn't close to what I needed. He walked away before I could ask other questions. The line to pay was horribly long. There were 3 employees working on balloons, but there was only one employee working the registers. I do appreciate that I wasn't rushed to put my money away at the register. The cashier waited for me to leave before helping the next customer. read more

With them just been open a few days I got great customer service and everything I needed at a reasonable price so many selections of every color and theme you can think of!!! read more

Party city is the worst. They don't let you return Halloween stuff. I bought it over the weekend on the 22 for my son but it was too small and tried to return on the 25th but they won't allow. They said I have to return on the 24th. It sucks! read more

James the Manager at the Chino Hills Party City is so awesome and truly cares about customer service. I ordered balloons online and needed them earlier than the online options. When I called the store, James stated that he would call me back when he saw my order come through. Not only did he call me back, my order was ready to pick up when he called. I really appreciate him since good customer service is lacking in so many places these day. Thanks again James for having the balloons ready for my daughers' baby reveal. read more

Ordered some balloons for curb side pick up. The process of ordering was quick and efficient. The communication of confirming our order was ready for pick up was timely. Once arrived the order was quickly brought to our car and the service was super friendly. read more

My experience at Party City was wonderful! They have a wide variety of options to choose from. Jared was very helpful. Thank you for helping to make graduation balloons. read more

5-stars for great customer service from Rhonda! Thank you so much for making my experience buying supplies for my graduation party at this location totally worth it! read more

This store has a lot of life inside its walls, the people are extremely friendly and helpful, and they had a lot of selections. I haven't gone to many Party City stores, but I like this location a lot. Also, having the CANDY selection right when you walk in, just brings out a lot of excitement and fun. read more

Party City - 7ft Red Reaper - Party Supplies Near Me - Chino, California

went there last Saturday and being so close to Halloween as expected there were a few people there looking for their Kids costumes like I was. it was around 1 pm when we were there. We were all waiting for somebody to come and attend us with the costume purchases but after 15 minutes of waiting, nobody showed up so we had to leave Terrible customer service read more

We used Party City to order our wedding invitations. We were looking for a classy and simple pocket invitation with a cardstock background and a few inserts cards for information. Lisa, our contact at the store, was very knowledgeable in all the different combinations of pocket and card colors, standard invitation verbiage and pricing of the many options. She was professional and helpful. However, when we received the invitations, there was 'some assembly required' which we weren't made aware of. All the background card stock had to be manually taped to the pocket. Although the invitations ended up looking beautiful, it took a significant amount of time between me, my wife and our friends to put together all the invitations. My advice to those looking for an invitation vendor, make sure you ask if they put the invitation together for you! read more

My review was the same as a lot of other reviews for Chino Hills. I walked into the store this week (after Halloween) there is like no one in there, even on Sunday in the afternoon. No staff walking around the store doing anything. By the time I gathered my purchases I walked to the register. Then a customer appeared and was one person ahead of me, but that's it, two of us, I'm in line, she was at the counter being waited on and it seemed like a return or something (it was taking a long time). I was in a hurry I needed to get home. A manager, comes from the back and doesn't make any eye contact with anyone, answers the phone, writes something down on a piece of paper, and then again, doesn't look at her associate at the register, doesn't look at me waiting anxiously, just looks down and walks in the back. For a vacant store on the weekend, she should have asked me if I needed help. Another sales associate appeared and logged on to the register and left. Still no one asked me anything and she left. The girl that rang me up was nice enough, but they always have like one register opened and you have to move all your stuff to the register they are on. I'm in retail, and if I have one register I will carry the stuff for the customer to the open register. I just found it very odd, very like lack of customer service. They don't smile, they don't welcome to their store. The girl that waited on me was nice enough, but I had to be the one that was proactive and draw her out. I doubt Party City cares, or the management cares obviously. I'm a retail manager and I found the whole experience very weird. read more