They have a good selection here tho everything is pricier. It's good place to get party item for a themed party but if your can get whatever you can elsewhere. For holidays they have certain promotions where they'll give u $10 off for buying the promo items in a certain amount as well as a $5 off of $35 coupon that comes on your receipt. read more

Suprisingly good selection of many different party themes for kids. LOTS of little toys for pinatas, favor bags, etc. The prices are about the same as one of the online wholesale catalogs. read more

Poor service. The girl working the cash register was joking with her friend in the other side of the counter. After noticing several people standing behind her friend the clerk told us we lined up in the wrong spot and thought it was weird that so many people had just been standing around there. This all while the manager was filing balloons 5 feet away. read more

If I could give a zero I would. The manager and staff are horrible! They have the worst customer service. I had ordered my sons birthday balloons 2 weeks in advance. The clerk logged the pick up date and I paid. The day I showed up to pick up my balloons the store was closed. when I went back to speak to the manager he gave me attitude and told me that I should have noticed a sign that was posted on the door weeks before. I told him that his clerked agreed to the date and I paid. The pick up date was written on the receipt for my pick a date and time. He still been blamed me for the error.!!! Avoid this place! read more

The store itself is huge and appears organized but the supposed store manager tonight 5/18 named Rhonda was rude and no customer service. Flat out complained loud when I wanted to change the balloons to something else. How rude and no customer service at all considering that she is supposedly the manager. Plus didn't know about the promotion that is supposed to be for in store too. What an idiot! read more

Not a big fan. The store has a strange set up and the people who work there are weird.

This store has Very friendly and helpful workers. I loved how organized it was and how much variety. Would deff return for future parties.

The only place I could find any decent seahawks Super Bowl party supplies. Pre ordered balloons were ready and assorted how we wanted them. Not a fan of the prices but the service was excellent and I was able to get all my Super Bowl needs read more

This place sucks!! I bought balloons they said to come in day of party and it should only take 20 min. We get there and it's 2 hrs!! Great customer service party city!! Get ur info right before u tell the customers one thing and do another! read more

I give this place a for for selection and availability of items as well as good customer care

A bit unreasonable about the prices but other wise I love this party city because they have amazing item. U can't beat their amount of items for EVERYHING read more

Why are there aisles and aisles of boxes? Nothing was out on display. I'm not sure if they're moving or what but I asked the cashier for a certain item and she said they had them out but have since been packed away. Why in the hell are they packed away in the first place? And why is one tiny section dedicated to the current holiday and Halloween stuff is still out, but not on sale/clearance. I don't know what happened or if majority of their employees quit, but how can you run a business with half your inventory is packed in boxes? This location is bizarre. read more

Worst customer service... I understand last minute costume shoppers can cause stress upon the employees. Yet that's no excuse for not being handicap friendly. As well as being rude. Especially the so called manager . I said if I could get assistance since I was being pushed and shoved on the other side of the store. And I had a 3rd degree sprain. The last straw was that I almost fell as a result of being pushed. Could've cause more of an injury. Due the manager telling me to go back to the other side of the store. Instead of helping me. I used to like coming now I don't. They obliviously need to be trained more in customer service as well as dealing with stress and being a bit friendlier to the disable community read more

They have those character inspired party supplies that your kids want and at a costly price. Their latex balloons are not worth it, they try to charge you extra for premium helium... whack read more

Poor Customer service. Called ahead for balloon order and they wouldn't accept it. The issue was payment, perhaps a better option would be to accept payment over the phone? Went into store because I was pressed for time and everyone in the store was denied some sort of request. We need to send a message to these businesses, customer service IS still important. read more

This place was really organized and very simple and easy to look at and it was nice cause the Staff asked me if I needed help when I was just looking around but it was really nice :) read more

Once again I went to my favorite Party City and my favorite employee was working! James was in charge of the Halloween Costumes and I am so glad he was. Every time I go into this place James has been wonderful. He is always so courteous and helpful and seems to always go the extra mile for the customers. Thank you James for being the reason I keep coming back... You certainly know what excellent customer service is. You made mine and my husband's day! We hope your day is fantastic :) read more

Wow! I love party city. I went there today to buy our Hanukkah items. They had a great selection unlike Cost Plus World Market, who had nothing. Party City will get my business all year round. I got the Candles, decorations, gifts, candy and more that are for Hanukkah. I am so greatful for this store. It is nice that a stores cares about our holiday. They even had Mench on a Bench. It is the equal to Elf on a Shelf. I would give more stars if I could. read more

DO NOT PURCHASE the .15 for $1.00 candy. It's STALE!! All soft candy is HARD. However, the store was clean and the workers were very friendly. read more

Horrible customer service. I came into pick up lots of stuff I had saved up to buy for my son's birthday party, which was the next day. Everything was fine until I slid my credit card. Their computer screen shut down so they weren't able to give me a receipt. I told them that was fine because I wasn't planning to return any of it. But, then they told me I had to wait until their computer was back up and pay again because they were unsure if the payment went through. So I checked online and the payment went through. I showed them this and they wouldn't let me leave until I agreed to pay a second time. So I called my bank and let them talk to the employee and explain that the money had already been taken out. I also didn't have enough on that card to pay twice. After TWO hours of waiting and not a single apology, they literally locked the doors to keep me from leaving until I paid a second time claiming that if both payments went through, I could send copies of my bank statements in and they would reimburse me. Eventually I threatened to call the police because I was been kept inside the party city with proof that I had paid for the items already, so they let me go. And sure enough the payment went through just as it was supposed to. The WORST customer service. read more

Ooommgg went in today 10/31 ,an african american male with his young daughter in the cart stole a cart full of stuff!!!it happend because he was checking out,and using a credit card so an employee asked for an i.d,he said some story that its in his car,so he left with the cart in tow after not paying!!!the employees seemed dumbfounded and took them a minute to run after him but he was already gone!!!!they defiantly need a loss prevention security guard jesus!!!!!!i couldnt believe the guy had his 3 year old in the cart sucha shame read more

Went there on Sept 9th for a baby gender reveal balloon box. Was charged for 10 balloons and 2 (1 it's a girl 1 it's a boy) balloon I was told when I pick up my box I would be refunded for which ever balloon they didn't use, well that means I will then no if its a boy or girl! Then they only put 6 balloons in the box (which they didn't tell me or refund me for the missing 4 ,and they didn't seal the box up correctly,so I was able to see the color of the balloons. Very dissatisfied with the service and the cost. I could & should have did it myself. The whole point was to be surprised (with everyone else) when we opened the box read more

This place is good but the manager ha the worst ever we bought balloons from there and we want to blow up some of them and they said ok it's for free and when we went to pick them up the manager said we have to pay for the blowing !!!!!! And he insisted to get the money and he told me that i will never ever go to this store againthe employee who told me its for free he didn't know the rules !!!!!! And he was very very rude read more

I usually come to this Party City but I don't think I will after this. On March 25, I bought two big balloons; a "1" and "8" for my brother's 18th. Within 2 hours, the "8" was fully deflated but the "1" was still inflated. I didn't want to take the drive back to Chino, so unfortunately, my brother wasn't able to see the "8" by the time he got home from school :( I took care of the balloons so I'm thinking there was a hole or the hole that the air comes into wasn't fully shut. read more

zero stars! bad service! came in to order balloons told us it's an hour to blow them up. came in an hour later and the balloons were not blown up! not recommend! read more

Worst service ever! Was charged double for an item & when I returned for reimbursement, the manager gave me the impression I was wasting her time. Never shopping here again!! read more