Today I went into by a birthday button and one balloon. They told me I had to wait an hour for one balloon. I'd understand if i was buying a bunch of balloons but I literally just wanted to purchase one mylar balloon that they could've blown up in 20 seconds or less. It seemed as if they didn't care and gave attitude which was not appreciated. read more

I'm am so upset with this place. I called to ask if they had something and they said they did. I explained to the girl on the phone that I wanted to make sure before I came in since it was such a long drive, again she said yes we have that product. OK, I drive my happy butt ALLLLL the way to the store and guess what, THEY DO NOT CARRY WHAT I WAS ASKING FOR!!! That's nice thanks a bunch... read more

This store has the worst customer service. All of the employees always have an attitude when asks a question. I was helped by an employee who I don't recall her name since she hide it once I asked her for her name. She gave me an attitude as I was paying for balloon helium. She automatically denied she was not able to inflate them their since I didn't purchase the balloon there. I notice her attitude and asked her why she had a such nasty attitude. She walked away and came back to charge me for the helium. I asked her to confirm if it was ok to do it. She gave me another nasty respond by saying yes your total is $25. I was surprised the way she was treating me. I asked her for her name and she didn't respond. I asked her for the manager Brain and she pointed at him. I walk to talk to him and he was the same bad attitude, didn't care for what I was complaining about. I told him why did this place had such bad attitude if it was supposed to be a happy place because it was Party City. But it all makes sense management creates this environment. Seems like it is a culture at this party City. When you shop here be prepared to deal with bad attitude employees who seem to hate life. read more

Horrible Horrible experience like I swear it's your job people!! So I asked for a costume and they told me twice it wasn't in stock so when I went to get my other alternative costume and I asked the guy that helped me if there really wasn't any more snow white and the huntsman so he goes to the back and guess what they did have it in stock but it was missing the collar I was like GREAT so I go and ask if they had the collar and they said no it was the last one, I was so bummed so when I went to go pay I told them it was missing the collar so the friendly cashier called and asked them to check and bam there it was omg those people in the back room are so lazy and won't bother to look horrible experience. Never again going back read more

I placed an order online for pick up. I received an email that said my order was ready but that I would be contacted by the store when it was ready for pick up and that after 7 days the order would basically be cancelled. I recalled that the last time I ordered with a different party city store they actually called me when my order was ready which was about 2 days after I got a similar email. So I assumed the same would happen and I wait. I never got a call and finally I go in on day 7 and try to pick up my order. The woman up front tells me it has been 7 days so it was probably put back in stock. I tell her the email says I would be contacted when it was ready for pick up, I was never contacted, and technically it says after 7 days the order would be put back in stock. She tells me the person (I think manager) is telling her that due to Halloween pick up orders are only held for 5 days. I ask where that information is and how people are supposed to know that, no answer. She instead tells me I am welcome to go grab all the items in store and check out. What was the point of ordering online then? Finally she says she can have someone help me and this gentleman the the only redeeming feature of the experience. He offered to get all the items himself while I waited and rushed around to get it all and every time he came by the front he had a smile on his face and was updating me on how many more items he had left. In the end I had to out right demand that they honor the coupons and discounts I had use online as they intended to charge me the current price. Not a single apology or comment from the cashier or manager. The only one who seemed to at all care was the young man that pulled my order. read more

This location doesn't deserve any stars, went the store a few days before my party.. manager said they were not taking orders a week in advance, he said comeback two days before you event, I said ok, at this point he never said anything about helium shortage/ or that I can only do a few balloons. I went back two days before my event, picked out my balloons (27) of them went to the counter and the "manager" says I can't do this order, I was like WHAT?! He says this lame dumb excuse about an explosion up north and there was a hilum shortage.. I'm like what?! And he says didn't you see the news? At this point I'm like I don't care! Your a party store that sell balloons get it done! He says ok well I can do only 12, I'm like NO! I need all of them.. he says well I can't. So I say if I leave the store and come back, can I order more under my name? He says yes. I'm like are you listening to your self? You want to double charge me and double tax?! I'm like give me corporates number because nowhere in your store does it say you have hilum shortage or that there is an amount that you can do. Then he says ok, let me do you a favor, I'll do all the balloons for you but you have to sign that I told you.. I'm like seriously dude.. the next day I go pick up my balloons, took them home the day of the event my balloons were deflating.. I have contacted corporate at this point because this is just dumb and that dumb store manager needs to go. He has no customer service skills. read more

Large selection of party supplies in a well organized store. Would give it a five star if the prices were a bit cheaper. The manager was helpful and checkout was surprisingly quick. read more

This location is the worst! They had a sale BOGO free for the party cups and I go into the store to buy the cups , the cashier scans the cups and the sale doesn't come up. I asked him, "Are these the ones that are BOGO free?" He said no. I said "Um okay , which ones are they?" He said the sale is over. I told him I just checked online and it shows the sale is still going on. He said no it's over. At that point my wife didn't feel like arguing with the guy we just said okay and paid and left. The cashier did no effort to find out why the price wasn't showing up correct. 2 days later and the sale is still on. But I was charge for it. Will never go back . read more

I don't know how else to say this, but the people who work here are freakin weird. They remind me of something Rod Serling would have come up with. They walk around like zombies. Not to mention, they are also ID Nazis. My driver's license apparently didn't "look" much like me because the girl had to keep looking up from my ID to see if I at all resembled the girl in the picture. After about 20 glances, she finally said "ok, that's fine". Phew, thanks lady. That was a close one!! Smh... read more

Way overpriced! Sometimes they have things other places don't but expect to pay an arm & a leg!

This party city exceeded all my expectations of what a party supply store should be!! It's super clean, well organized and everyone who works there is so helpful with stellar customer service! I'll definitely be coming back for all my party needs! Well done Party City of Eastvale! read more

Poor customer service. Made customers approach them instead of asking for assistance. I came in to order 12 balloons & it took nearly 45min. There was only one other customer purchasing balloons. Guy & girl behind the counters where flirting as they talked about"how good looking they are".... also heard a discussion how people are getting fired. Very unprofessional location. Needs better people who are more mature. read more

This location deserves minus zero stars!!!! There was only one employee & a long line and she had terrible customer skills, not helpful, not friendly. Then another employee finally came out to assist her and he was very rude.... he told me to move, no excuse me can you please move, so a customer could see something I was standing in front of. I had to ask for everything, she didn't offer any info like that stuff to make the balloons last more than 8 hrs, + I had to ask for my receipt. I will not go back to that store. I'm willing to drive further for friendly, helpful service any day. read more

LOVED THIS party city location! Very organized & the staff was very helpful! Was stopping for my daughters 1st birthday party & I was able to purchase everything I needed in a timely manner, very convenient! read more

Had an amazing experience. All the employees had exceptional customer service. I went in there to buy supplies for goodie bags and some balloons. The balloons are still flying pretty high and it's been over a week. read more

it's ok.... I can never find anyone when I need help-usually its because things are so dang high and I am short and can't reach them. I have to climb up shelves-pretty ridiculous! Is it me or does anyone else think that it take a long time to check out. Slow motion or something happens when they are at the registers. read more

Second time I've been here in the past month and both times were horrible experiences. I stood in front of the counter waiting to ask a question about balloons and there were 5 workers in back of the counter blowing up balloons and not one person asked what I needed help with. I finally asked if I could purchase a welcome home baby balloon and with attitude one of the employees responded with all balloons are a 2 hour wait. They were all in the balloon area talking amongst each other about their personal lives not at all helping their customers. I then went to grab something else and as I went up to the front to pay the girl said I'm already helping someone else with something when clearly there was no one there. I then placed my stuff down on the counter and walked out. I will not give Party City my business after this horrible experience! I wish I would have got her name down but I was just too upset to think about it at the time. read more

ALICIA is the rudest cashier I've ever dealt with in any store! I bring up a 24inch balloon and ask if she can inflate it, she cuts me off and says no it's too big. So I ask what's the point of selling it if you can't Inflate it? She tells me she limited on helium because everyone needs balloons and i can take it to another store to Inflate! So she's already rude, but I understand the helium part so It didn't bother me too much...i then show her a pack of 15- 12inch balloons and ask if she can Inflate these and if there's a limit as to how many...she cuts me off AGAIN and says yes, as many as you want..soooo you can't fill a 24in balloon, yet you are sassy and say as many 12inch balloons as I want? Isn't that way much more helium??..not to mention she threw the scanner on the counter because she was too busy cleaning the Q-line when we formed line and I guess we were an Inconvenience for her..ohh and i payed $12 for a $3.99 bag of 12inch balloons with only 4 inflated..how is that even possible? Never returning, hope they go out of business! read more

I drove 40 minuets to this location because Dylan said the products I called about were in stock and that he physically checked. Unfortunately that wasn't true and it was a waisted trip to this location. Unbelievable, then he gave ME attitude because "it would have taken him 15-20min to check stock and he's not allowed to do that". REALLY?!!! He lied AND waisted my time! read more

This place has HORRIBLE customer service!! I've been here 3 times and all 3 times everyone looks miserable and are extremely rude!!! They deserve no stars at all! read more

Selection is ok. They don't inflate inflate the really large balloons anymore by "corporate mandate" to limit the amount of helium 1 person gets I had a return a year ago & return credit slip & faded so bad you could no longer read barcode so there goes $70. Terrible business read more

Excellent service and very professional!! I came to buy stuff for a Gender Reveal Party and the staff helps me with all my questions.

These people are rude. They told me to walk in the day off the party and they'll put air in the balloons. When I got there they told me to wait an hour for 2 balloons. They do not stick with their word. Don't depend on them for your birthday balloons. Also the service was very poor. read more

Customer Service is seriously lacking in this store. I've been here several times and have never seen a smile or friendly face on any employee. They are not real eager to help you either. read more

Oh the irony of this store. When you're in a great mood to put together your celebration event, the customers here find a way to magically ruin your mood. Walked in ready to buy balloons, but the service was so bad I walked away with none. Some of these employees are in need of a new job or some new training. Will not come back as that's the 2nd time this has occurred. read more

I will have to agree with the rest of these people stating that this party city has horrible customer service. I walked in there prior to my daughters first birthday photoshoot to get some balloons. I got in line and when I got to the register I asked if they had any regular latex balloons, the girl at the counter just pointed at the balloons and said I would have to go get them myself. I picked them out and when I got up and she was ringing up the next customer so I got in line again. When I got to the register she rung me up and I finished paying. I had some extra balloons so I told her I will put them back. When I turned back around she had moved my balloons to the side and started to ring up the next customer.... I thought, ok... maybe she's gonna call someone to come help her blow up my balloons. No.. she proceeded to ring up the next customer. The customer requested more of an item she was purchasing so the girl at the counter paged someone to bring her more... at this point I was irate!! I asked her how much longer I had to wait for my balloons since i had my mother and children waiting for me in the car and then she finally paged someone to help her with them. The gentleman passed by and said he couldnt. So she paged someone else. I was livid! I told her I wanted a refund and by this time the other associate had come by so she told him "just give her a refund"... she didn't apologize or attempt to be nice about it. I of course talked to the manager. I have never been treated so unfairly at any other store. This is by far the worst party city I've ever been to. read more

Went to my local Party City yesterday evening.The cashiers are not so friendly there. Couldn't even say "hi" to their customers?

Terrible experience, purchased 5 pack of Mylar balloons, I asked at the time how much to fill them up, the cashier responded like it was no big deal "Just bring them in and we will fill them the day of your event" I said great! But the day of my event, they responded "Your not on our list, no call, no receipt.. no balloon fill!" REALLY what list? Why, do I need to schedule an appointment? This was never communicated to me or I would have followed the procedures. Instead I went without balloons for my Son's party. I received such awful customer service I will never again purchase any party supplies from Party City. read more

A much larger, cleaner, brighter store than the Irvine location. I was just picking up some balloons for a party but end up spending 40 mins browsing. Would have spend much longer if there weren't any time constraint. Besides the much larger selection of costumes, matching accessories and make ups, there's even a section of caps(Domo!!, Despicable Me, deadmau5,etc) and T-shirts. Kind of like Hot Topic. D bought a bunch of Name keychains for friends for 25 cents each !! And a few medium sized stuffed animals for $5, it was the exact panda that she bought at the zoo for $17. Bins of various party favors for 25 cents, pieces of candies 15/$1. Cashiers were super friendly. read more

Let me start with the positive. This was my first time here and the store was clean and organized which was great. But they should hire people who wanna work. The cashier I got was rude and just attitude problem. I changed my mind last minute about an item and she got upset about it. Started giving me attitude. People like that should get some training before working read more

I honestly had given up on this location previously because of their dissatisfying level of customer service over a year ago. I recently had made a purchase of about $70 in just balloons for an event I hosted earlier this month. I unfortunately had lost the receipt and there was no way I could've been able to expense my purchase. I came in contact with Melissa and she helped me tremendously by locating the receipt, showing she cared, she took down the details and took the time to process my request. Luckily, she was able to locate it and this action took away the bad from before. Thank you Melissa, to you, and your staff for helping me out. I will never forget this. read more

This branch needs to get a debit card machine. Perhaps it would be more convenient for your student customers. Also, the employees are UNFRIENDLY. I have not seen a helping hand or a smiling face. When I was ready to pay, a cashier just ignored me and focused on taking over her co-worker's shift. No smiles. No hello's. Nothing. Not having a debit card machine and on top of that you get frowning, poker faces= really frustrating. The narrow aisles don't make the store any better. read more

This place has everything! Shopping for 2 different birthdays, one adult and one kid, and I found the perfect themes. Service was very helpful, and yes, I did have balloons bags suggested to me and it worked out great. 4 dozen balloons would have been crazy in my SUV, bouncing around all over, bags were ideal. I will be back for sure! read more

Came here to get a few costume things for Halloween. when I came up to the register I saw that something that I was purchasing was ringing up for $2 higher that what the hanger said. The cash then gets the manager to do a price check as both of my older daughters went to check the price again and while my daughters where standing there listening to the manager tell the cashier through the ear piece the manager told the cashier that they are not on the wrong hanger and that there was one set on the 19.99 hanger. AS she was moving the items right in front of my girls. She was completely lying and the price wasn't the point by then it was that my daughters both walk up to me and told me and the cashier was the manager did by taking the 2 hangers that side the price I told the cashier the item was and moved them both to the correct price which by the way wasn't even listed. The manager placed the items on a hanger that didn't have a price. So instead of saying its our error give the customer the $2 off she lied. I don't like dishonest people and really disagree with is because it was done right in front of my girls. I did not purchase my items and will not be purchasing anything else from this location ever or any other Party City. read more