When i visited Party City I was impressed by the great prices and large verity but not by the wait time to pay. I waited in the check out line for at least thirty minutes, and they always have only two people working the cash registers even with a huge line. I only go there because of the location and low prices but if I could change anything about it I would change the staff. read more

I have never been to this location before and when it was Halloween weekend it was crazy packed but I was very surprised on how fast the line moved. I got exactly what I needed to complete my costume and even spotted a celebrity that day. So all in all very pleasant shopping experience. read more

I had never been to this party city. They have a good selection and I found everything I needed for my party and then some!!

The workers here are so helpful! Vanessa and William are very helpful and have great customer service! Any questions I had they were able to assist me and also worked very quickly in making sure that I got everything I needed. :) read more

Simply Put - They lie about what they have in stock. Called Party City last night to see if they had Sword cocktail picks in stock. The woman put me on hold and said she was checking. She came back and said yes they did. Today I sent my wife to pick them up and found out that not only did Party City not have the cocktail picks in supply but they have been out of stock. Party City Pasadena clearly pretended to check and lied. Once finding this out I tried to call another Party City location closer to my work on the west side...they didn't even answer their phones. Guess Pasadena has that to be proud of- they answer their phones. What they say once they answer however may lead you toward a huge waste of time. read more

Great customer service! Everyone was super nice and helpful, and the lines moved quickly at the register. I needed to make a return and I was out of there in a few min. Appreciate the quick work! read more

WOW! I called to order balloons and the woman who answered phones had some listening issues. First, she said she didn't know the type of balloons they carry (pearl, jewel, etc.). Hello, you're a freakin balloon store!!! Then she kept repeating the wrong color to me repeatedly. After we got it straight I told her the date for the pickup and she said they don't do orders for future dates over the phone! I didn't live anywhere near Pasadena where the party is being thrown that day, so how the hell am I supposed to come in to order $9 in balloons!?!? I'm certainly not coming in that morning to wait for this woman to blow them up! What a joke read more

Tons of stuff, in every color.. and pretty much every theme... decent prices..well-organized... but you have to hunt down help, through the long aisles. read more

Employees are extremely slow!!! If you're getting balloons, you'd better have at least half hour free...and that's with only 1 person in front of you, otherwise be prepared to wait longer. When it comes to halloween time, they run out of costumes quick and only set up 2 dressing rooms in the back..so you can imagine how long the line gets (not to mention that before that, you have to wait in an equally long line to get a costume). Also, there's only one line for the registers which always seems to be ridiculously long. Good luck. read more

If it was possible to give less points i would!!! The employees have no idea where things are, other than the two cashiers in the front there is no one on the floor to help customers. When you ask them to check for an item in the back they come back literally 30seconds later and tell you they are all out! NO HELP AT ALL! read more

I was at a different party city looking for something in particular and that party city. Called this one to confirm that they had what I was looking for. I drive 30+ minutes to pick it up to get it and turns out that actually DIDNT have the item. Pretty frustrating. read more

I needed a birthday balloon for my coworker so instead of going to Balloon Emporium (which is much closer to home but more expensive) I decided to head to Party City and also look at Thanksgiving decor while I was there. The Thanksgiving section was okay, but 50% of the items didn't have prices listed on the item or on a tag. It was actually really annoying especially since I'm shopping on a budget. I finally ended up choosing a spool of leaf garland for $5 and a tea light centerpiece of pine cones which ended up only being $10. I then headed over to the balloon section and saw 3 employees standing there. None of them made eye contact or acknowledged my presence....so after standing there for 5 minutes, I just decided to stand in line to pay and ask the cashier. While I was waiting in line, I heard how she spoke to other customers who were trying to also purchase a balloon and her frank and curt response was "what number balloon? wait over there for him to blow it up." I just felt like she was extremely rude. It's not difficult to just speak nicely to people. So i quickly scanned for the number on the balloon I wanted so that I was ready when it was my turn. She didn't greet me when I stepped up and after telling me that everything was non-refundable she told me to step aside and wait for my balloon. I waited another few minutes and the other guy just handed me my balloon without saying a word...neither of them reminded me to get a weight for it and when I said out loud "oh i should've gotten a weight to hold it down" he just stared blankly at me and walked away. Annoyed, I just walked out not wanting to stand in line again just to buy one more thing and take more of the cashier's bad attitude. Next time, I'll head to Michael's for holiday decor items and pay a little more for balloons at Balloon Emporium. read more

If you can't find somewhere to get costumes, this will do. Don't expect helpful staff. I made eye contact with 3 staff members before one of them couldn't hide from me to help me, and she said "let me get you someone that is working". read more

Horrible service! I am standing in line right now. One girl is checking people out. There are 5 other girls just standing by the balloons talking about what they are doing this weekend. One even said "you're not even doing anything" to another girl. Like open an f'n register! Do your job! Party city, please hire people that will actually work. read more

They truly have everything. I hate how the lanes are never ending. It really brings out my panic attacks. The cashier seemed like he was ready to go home and the selection of glow in the dark iteams was minimal. read more

I have literally called 4 other Party Citys and NO ONE answered me, just voicemails after voicemails ...besides this store. The young lady was so so friendly and helpful when I asked her about captain skipper hats! Thank you! read more

They need to train the staff here on customer service. We were told a incorrect price, 6.99 to inflate a number balloon but at the BP location they'd charge us 2.99 every time, the girl with the Lakers hat gives us unneeded attitude, we ask to speak to the manager and she fixes the issue quick. We purchase extra latex balloons and we don't even get a thank you...a smile... just an unhappy face. So rude.... The party city in Monrovia and Baldwin park is so much better. If it wasn't for the convenience of the location I wouldn't have come here, definitely won't be visiting this location again. read more

Party city always has the best prices for party supplies, and on Halloween season they have a very large variety of decorations, costumes, and accessories at the best prices! I was shopping around for a Halloween costume and found the better prices here. The staff is also nice and helpful. read more

3 stars. Okay pricing, somewhat large selection of items. Customer service varies. Often cluttered, the products are all over the place including on the floor. Not horrible, not great. 3 stars sums it up. Lots of parking. read more

Worst customer service ever! Majorly incompetent, rude, and they always take forever to either help you or ring you up!

Customer service can be better. There is no sense of urgency to help the Halloween crowd whatsoever. However, in my many visits that I have made to this Party City to find my Monkey's costume, the only employees that seem helpful are those that are in the costume section. read more

Can often be soooo slow to check out, and hardly anyone around to help reach things. Many things are out of stock, and to get those checked out would take an eternity due to understaffing. Definitely put in balloon orders in advance and come pick it up. Otherwise, you will never see the light of day. read more

Always poorly staffed. There are 10 people in line and 2 checkers who are slower than arthritic turtles.

I hate this store! I'll tell you why ... They have one line that opens up to all of the registers, but time and time again, an out of line meandering idiot is helped ahead of waiting-in-line guests. This has happened multiple times and makes me insane. Go to Target for your needs. read more

was here a couple of times before and after Halloween and it wasn't a great experience. The kids working here had no clue, no question they were just hired for this season. If you ask 3 guys there the same question, you get 4 different answers... go online and buy the same stuff at Amazon, saves you a lot of time and frustration read more

This party city truly takes care of their customers!! I had a balloon situation and Michelle the manager went above and beyond to accommodate me with excellent service! read more

"Store Manager" (I don't know who gave him that promotion), Rudy, was FLAT OUT RUDE. He doesn't have an ounce of customer service; instead of handing me my change he set it on the register and walked away. I asked what the return policy was and he replied with "we don't do rentals here." Maybe save the snide one-liners and brush up on basic customer service. read more

Well organized and easy to find items but the big drawback is there bad customer service! I'm appalled at the snarky remarks they make when asking questions about items. I tried returning something and the store manager even made a snide remark about one of their employees. Totally unprofessional and at the end of the day I was only able to get store credit instead of my money back due to their "unseasoned" employee. read more

Horrible i called 14 times and no answer a couple of the phone was busy. Which means it works and they do answer it. The store manager is completely unhelpful never giving this store my money ever read more

Forget this ridiculous place!!! REALLLY bad customer service! We came here to find Halloween costumes and they make you think they have such a great variety, but don't be fooled!! Over and over again we were told that they were out of the costumes we wanted or they didn't have the size EVEN THOUGH they have clearly posted a variety of available sizes! I asked the manager about this and her response was, " we updated it an hour ago, but our system is slow!" Yea right!! Hey! Here's an idea...how about you have one of the dozen employees standing around take a little piece of white tape and cover the size we just asked for that you said you don't have! That way, you won't have more customers like us walking out of your store! This particular Party City is one of the worse! read more

Awesome customer service!!!! My wife had me come and get the party supplies for our sons birthday. I was lost about what to get. the manager and his associate oscar really helped out. Not only did they give great ideas, but the manager helped me collected it all and blow up the balloons on the spot. Great job party city your a life saver . I'll definitely be back. read more

Overpriced birthday party items. Better off shopping at Target or Toys R Us.

Crystal, the event planner in Pasadena, was awesome!!! She answered all of my questions, helped me find things, and was very pleasant! Thank you Crystal, for helping me find the items for my daughter's 6th birthday party! read more

Ugh worst service I ever received . Staff was unfriendly and understaffed. One of the workers didnt seem like she wanted to help with going to the back to retrieve the costumes. She asked me several times what my item number was. After that, I waited a long time at the checkout because there was only one person working at the checkout line.Also be mindful that their store prices are not the same as online. I realized that when I was at the parking lot and checked my phone. I noticed my daughters costume was 10 dollars less online so I returned to the store. I asked the staff member who was giving me the refund why this was so. She said she had no idea why, they dont make up the prices. She didnt seem too happy that I was questioning this. She gave me my 10 dollar refund but didn't even bother putting my daughter's costume back in the plastic bag. Service is so poor, I wont be returning here again. read more

We were looking for balloons and not everything was in stock and the store seemed disorganized.

worst costumer service ever. employees are rude. this place deserve 0 stars not even 1.

Worst Party City ever. I've never had a great experience there but today was the worst. Went to pick up balloons for my son's birthday party that were pre-ordered. They were not ready and I had an ice cream cake melting in the car. Didn't even get an apology. The guy who ordered a balloon in front of me lost his as he walked out of the door because they couldn't even tie them right. This place is run by kids. Get some adults in there or a manager at least. read more

I honestly rather spend gas and go the extra miles then come to this location! When I walked in there was three people a head of me in line. I waited for ten minutes before asking the girl inflating balloons if she could do mines. She said yes but I would have to pay first, which I didnt mind. On a busy sunday there was only one girl ringing up customers. This girl with the lakers hat was horrible! I did mind the fact that she tried to up charge me. A #4 balloon should only cost me $2.99 but with her horrible attitude from the girl in the lakers hat kept insisting that its $5.99. I told her I only pay $2.99 at other locations. She then calls the manager over and the manager agrees with me. Once the manager walks away, the girl with the laker hat starts telling her co workers that she always tells customers wrong pricing for balloons. I dont know whats worsts, her bad attitude or her wangster talk. Maybe she was just having a bad day while drinking her orange pedialyte. read more

Meh not impressed- well a lil! I usually never have reasons to come to a party store because well I dont throw parties but my car was being serviced down the street and had time to kill so I walked over to this shopping center! The pluses- its big and they have awesome stuff- probably stuff I wouldnt used but I did see they had The Little Mermaid hats and I was like omg i am so gonna rock that and they were cheap bonus! Also they have a bunch of lil spinny things with various knick knacks from .40 cents up to 2 dollars I believe- its cute stuff id want to collect like a princess key ring or a hello kitty bubble blower or lil sticker thingys- everything a lil princess like myself could want- oh wait this is for kids whatev- im a kid at heart anyways I find tons of stuff for cheap and am like kewl glad I came in! Now the cons- no one says hello to you- the workers just talk among themselves! If you need help you better act like one of the kewl kids and be like omg hi homegirl can i get your help because a please will get you no where! Thats a major thing! Also altho this is minor- in the back- they have this wall with mask-glasses etc for costume or just fun but they have it in like 6 different colors from orange(really) to yellow (like really again) to even pride colors(hello im all for pride but who the hell is gonna be wearing rainbow colored fake mustaches and such) - they have like the same stuff but in dif colors which seems highly unnessasery- black,blue,red and white should suffice but thats just my qualm- if you like pee colored fake mustaches get it girl/boy! Also lines move slow- theres no sense of urgency from the people working here- i feel like they hire young people who dont know how to give good customer service- so I didnt buy anything because I didnt get help and I cant be standing around waiting for them to hurry up! 2 stars for it being bug and having awesome altho useless trinkets haha! If all party city stores carry the same things i may try another one who perhaps actually have people working! read more

This is the worst place ever!! Bad costumer service!! The staff are no help! They gave me a wrong size in a costume when I noticed I went back and I told them I needed a different size they said I had to go back in line ! read more